Will not save photos from sd card on my ePrint C410A, use XP

Used the HP diagnostic and all hardware is ok.  Wireless is setup, acknowledges pictures but when I try to save them it says I need to install a setup disc.  This was done several months ago but I did it again, just in case and still doesn't work. 

Hi there,
Could you provide the community with a little more information to help narrow troubleshooting? Did we run the print and scan doctor located here or the Hardware Diagnostic Utility located here?
You can say thanks by clicking the Kudos Star in my post. If my post resolves your problem, please mark it as Accepted Solution so others can benefit too.

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