Will not show filled in boxes

We have forms that were created in Office 2010 and to make the forms as universal as possible, I had them converted to PDF (using an Adobe program and not just saving from Word). The problem we have is that some people, filling out the forms are having problems and those problems are that when we recieve them back through the email, they appear to be BLANK. If I click on each box or on each line, then the data that they entered will appear. If I print the form, the boxes and lines will be blank. This problem is NOT with everyone and only with some.
I was able to speak to one of these people and they had a MAC and if they mailed it back to themselves, it appeared fine. Yet when they sent us the form, it was blank. I have recieved dozens and dozens of these forms from others and they work fine. I am confused what is causing the issue. Is it Outlook, is it Apple or what?

It's a known issue with Apple's Preview.
See here: http://kb2.adobe.com/community/publishing/885/cpsid_88564.html

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