Will not show pdf, pop up blocke is off,

when it comes up it's just black, I'm trying to view statments on line

Look at my other reply and follow my lead.  This process worked flawlessly for me.  I got an old version
to install, authorized my device, synced my ipod, no problem.  AS A BONUS, iTunes realized it was out of date
and installed the latest and greatest on its own with no glitches.  If you need more help reply to one of my messages, and I will do the best I can for you. 
One request, if you get it up and running come back with any final advice, and make that this solved your problem, so others can use our experience. 
AGAIN GOOD LUCK,
Tim

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