Will not startup - goes straight to white screen

Hi guys,
I think I have killed my new iMac. When I press the startup button I get the familiar blue start up colour, but less than a second later it changes to a white screen with some dark grey blocks at the middle bottom of the display. I cannot start-up in safe mode, force bypass the primary volume or boot from disk. It won't even let me start in firewire mode.
The problem started when I tried using a shareware app off the internet, when I opened it it crashed immedietly with the white/grey screen that I am getting now. Could this be a virus? The keyboard appears to still work as I could eject the CD that was in.
Any help is much appreciated

Hi, Sorry to hear about your issues. Do you have an iMac (Flat Panel) (white hemispherical dome and display floating on chrome arm) or an Alu /White Intel iMac? 
It's not a Virus as there aren't any for OS X yet.
cheers
mrtotes

Similar Messages

  • TS2570 My computer will not startup further than the white screen with the grey Apple.

    I have tried all of the steps at http://support.apple.com/kb/TS2570, other than the ones requiring a disk.  I have no clue where my disk is, I am running Maveriks which was disk free on the last update.  I was able to start in safe-mode yesterday, but the internet would not work.  Then I started up using another method and the internet worked, but none of my Word docs, PowerPoint slideshows, or PDF files would open.  Someone please help me get my computer working normally again.  The closest Apple Store is 2 hours away, so if I can avoid that it would be wonderful.  Thanks for your help in advance.
    Tim

    If I click on that second link, and try the steps below, will this erase my hard drive or saved items?  I ask this because you told me to back up my computer first.  And the iOS 7.0.6 was a mis-click, I have the latest OS X installed.
    2. Boot with command-S (command also has the cloverleaf or Apple logo on the key, or the Windows logo key may sometimes work on a wired keyboard, though ideally you should have an Apple, MacAlly, or Logitech keyboard with the Apple logo on it).  At the prompt type:
    /sbin/fsck -fy
    Followed by return key.  Repeat running /sbin/fsck -fy followed by return key until the system says it is repaired.  If it tells you it can't repair it, then
    get Alsoft Disk Warrior.  If it can repair it, type:
    /sbin/mount -uw
    Followed by return key.  Then type
    exit
    followed by return key.  It should boot normally.

  • Angry Birds Friends on Facebook will not load in Firefox, just white screen. Will load using Chrome, etc?

    Angry Birds Friends on Facebook will not load in Firefox, just white screen. Will load using Chrome, etc? Checked for malware, cleared cache, re-installed Firefox, disabled add ons, enabled java, updated flash and shockwave, etc.

    Hello,
    Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.
    You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).
    Then perform these steps:
    *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
    *In the Firefox options window click the ''Advanced'' tab, then select "General".
    *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox.
    *Now, restart Firefox and see if the problems persist.
    Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:
    [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]]
    [[Upgrade your graphics drivers to use hardware acceleration and WebGL]]
    Did this fix your problems? Please report back to us!
    Thank you.

  • IMac will not boot. Stuck at white screen after chime.

    I am starting a new thread this because it seems that other people with this problem are able to get their Macs working with some sort of keyboard combination on boot. I am not. Nothing is working. My computer is currently a 27 inch brick... Actually a lamp, since it is frozen on a really nice white screen.....
    Installed Yosemite on my 27" iMac (early 2010, i7) when Yosemite came out a couple weeks ago. Everything was working fine but it wouldn't read my external drive, so I did a reboot. After the reboot, it freezes on the white screen after the chime. No keyboard combinations work to get it to do anything....also, if I hit the power button it shuts off immediately.
    Nothing is working to get it moving. And yes, I am using a usb keyboard, not the Bluetooth, to try to hit any of the keyboard combinations posted in various discussions.
    My AppleCare is expired, so I'm going to be very upset if I have to go pay to have Apple fix their problematic software. Any help you guys can give will be greatly appreciated.
    Thank you,

    See if you can boot into the Safe Mode using your normal account.  Disconnect all peripherals except those needed for the test. Shut down the computer and then power it back up after waiting 10 seconds. Immediately after hearing the startup chime, hold down the shift key and continue to hold it until the gray Apple icon and a progress bar appear and again when you log in. The boot up is significantly slower than normal. This will reset some caches, forces a directory check, and disables all startup and login items, among other things. When you reboot normally, the initial reboot may be slower than normal. If the system operates normally, there may be 3rd party applications which are causing a problem. Try deleting/disabling the third party applications after a restart by using the application un-installer. For each disable/delete, you will need to restart if you don’t do them all at once.
    Safe Mode - Mavericks
    Safe Mode - About
    Startup - Gray, Blue or White screen at boot, w/spinner/progress bar
    Startup - Gray Screen
    Startup Issues - Resolve
    Startup Issues - Resolve (2)

  • Email from 1 person will not open, goes back to home screen on iPad and iPhone

    I used to be able to open emails (Gmail account) from this person, but for the last week his emails will not open. On my iPhone and iPad, when I click on his email I go back to the home screen. I can open the email from my laptop just fine.
    Any ideas?

    If it happens again, do the following (which will not harm any content on your device): Close all open apps by double-tapping the home button, then swiping up and off the screen with the app window (not the smaller icon). Then reset: hold down the home button along with the sleep/wake button until you see the apple, then let go.

  • My iPod will not turn on: completely blank white screen! HELP!!!

    It was workingn fine this morning when it was connected to my car stereo adapter (purchased from Apple). Later this afternoon, when I went to plug it in again, there was no screen at all - I mean NOTHING came up - not even the green battery icon. When I got home, I plugged it into the adapter to my computer for more than 3 hours, but alas, still nothing. NOTHING at all but a BLANK WHITE screen! What do I do??? This was a $400.00+ VERY NEW (less than 2 months old!) iPod and I have been good to it (no dropping, protected in an apple iSock all day!!! This is NOT good!

    You're welcome
    I would have come here myself if my iPod wasn't turning on and I didn't know about that link
    btabz

  • My MacBook will not boot up past the white screen and rotating circle

    Tried to start up my MacBook. Can't get past the white screen and rotating circle. Left it on for 10 min. same results. Any solutions before I bring it in for repair? Thanks.

    Zap the pram
    Maybe wait longer and see if it does anything or if anything comes up.

  • Macbook pro will not restart. goes straight to disk utility

    I was logging in and the MBP would not boot up without correctly. Came up to a Disk Utility recovery screen. Have gone through all the options from permissions repair to disk repair to reinstalling the OSX Lion (and it updated directly form apple site). The weird part is that much of the functions work, just incredibly slow. The dock is missing and won't come up. The system profiler after it runs, acts like there are no applications on the machine. It will ID and provide inof about the system, the disk, the CD/DVD drive, bluetooth, etc., but when "applications" is selected, it returns "no info"...this all sounds like a disk problem but I have much information on the disk I can't loose...HELP! After several tries I have managed to get it to the point of at least booting up off the HD and not just the CD. However, after putting in user password it just spins the color swirl for a very long time and then goes to the same grey desktop...

    Because you haven't made a TM backup in a month, this presents a lot of problems, likely the easiest is to use another Mac and Firewire Target Disk Mode (Firefire 800/400 cable and adapter if needed) to get the latest copy of your files off the machine.
    If the TimeMachine backup has 10.7.2 on it, you can boot from the TM drive that has Lion Recovery and use Disk Utility there to erase the drive and restore the TM image with, then boot and update your files from the other Mac.
    http://pondini.org/OSX/RecoveryHD.html
    You can also hold command and r keys and boot into Lion Recovery on the internal boot drive and attempt repairs there and a TM restore.

  • How can i fix secure site fill in will not enter, goes back to login screen?

    I have an office sign in from my employer that I have used multiple times.  Lately when I go to sing in it lets me fill in the user name and password but when I hit enter it brings up the sign in page again.  I can access this site on other computers so its not a wrong password, nor is the original web site down.  I have tried clearing cache but to no avail. 

    Try:
    - iOS: Not responding or does not turn on
    - Also try DFU mode after try recovery mode
    How to put iPod touch / iPhone into DFU mode « Karthik's scribblings
    - If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.
    - Try on another computer          
    - If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.
    Apple Retail Store - Genius Bar       

  • Hi, I have a MacBook Pro. It is plugged in and charging but will not switch on. I try pushing ctrl, shift, alt and power together then release and press power again. The laptop goes to a white screen but switches off straight away. Any ideas?

    Hi, I have a MacBook Pro. It is plugged in and charging but will not switch on. I try pushing ctrl, shift, alt and power together then release and press power again. The laptop goes to a white screen but switches off straight away. Any ideas?

    P.s. it is now going to apple logo on white screen then switches off

  • My MacBook Pro will turn on and get to the login screen. After I login though it goes to a white screen.

    My MacBook Pro will turn on and get to the login screen. After I login though it goes to a white screen.

    Please read this whole message before doing anything.
    This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
    The purpose of the test is to determine whether the problem is caused by third-party software that loads automatically at startup or login, by a peripheral device, by a font conflict, or by corruption of the file system or of certain system caches.
    Disconnect all wired peripherals except those needed for the test, and remove all aftermarket expansion cards, if applicable. Start up in safe mode and log in to the account with the problem. You must hold down the shift key twice: once when you turn on the computer, and again when you log in.
    Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Ask for further instructions.
    Safe mode is much slower to start up and run than normal, with limited graphics performance, and some things won’t work at all, including sound output and Wi-Fi on certain models. The next normal startup may also be somewhat slow.
    The login screen appears even if you usually login automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    Test while in safe mode. Same problem?
    After testing, restart as usual (not in safe mode) and verify that you still have the problem. Post the results of the test.

  • I have a CC Photography License and tried loading the new Lightroom cc but it will not open (only flashes the welcome screen for a split second) then goes blank.  I tried uninstalling it, rebooting, etc. several times and it will not work on my Mac with Y

    I have a CC Photography License and tried loading the new Lightroom cc but it will not open (only flashes the welcome screen for a split second) then goes blank.  I tried uninstalling it, rebooting, etc. several times and it will not work on my Mac with Yosemite.  Please help!

    Check out this thread: Downloaded Lightroom CC but only get a quick flash of the startup screen then nothing, Lightroom 5 still working.

  • My 2011 IMac will not boot up past the White apple logo screen with the whirly circle

    My 2011 IMac will not boot up past the White apple logo screen with the whirly circle. I have tried various commands but to no avail. does anybody have any advice?

    Take each of these steps that you haven't already tried. Stop when the problem is resolved.
    Step 1
    The first step in dealing with a startup failure is to secure the data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since the last backup, you can skip this step.
    There are several ways to back up a Mac that is unable to start. You need an external hard drive to hold the backup data.
    a. Start up from the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.” The article refers to starting up from a DVD, but the procedure in Recovery mode is the same. You don't need a DVD if you're running OS X 10.7 or later.
    b. If Step 1a fails because of disk errors, and no other Mac is available, then you may be able to salvage some of your files by copying them in the Finder. If you already have an external drive with OS X installed, start up from it. Otherwise, if you have Internet access, follow the instructions on this page to prepare the external drive and install OS X on it. You'll use the Recovery installer, rather than downloading it from the App Store.
    c. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, start the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
    d. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
    Step 2
    If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. You might be able to start up in safe mode even though you can't start up normally. Otherwise, start up from an external drive, or else use the technique in Step 1b, 1c, or 1d to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
    Step 3
    Sometimes a startup failure can be resolved by resetting the NVRAM.
    Step 4
    If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
    Step 5
    If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
    Step 6
    Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to start up, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can start up now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
    Step 7
    If you've started from an external storage device, make sure that the internal startup volume is selected in the Startup Disk pane of System Preferences.
    Start up in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the startup volume is a Fusion Drive or a software RAID, you can’t do this. Post for further instructions.
    Safe mode is much slower to start and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
    The login screen appears even if you usually log in automatically. You must know the login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
    When you start up in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, the startup volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 11. If you ever have another problem with the drive, replace it immediately.
    If you can start and log in in safe mode, empty the Trash, and then open the Finder Info window on the startup volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then restart as usual (i.e., not in safe mode.)
    If the startup process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
    Step 8
    Launch Disk Utility in Recovery mode (see Step 1.) Select the startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
    This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then restart as usual.
    Step 9
    If the startup device is an aftermarket SSD, it may need a firmware update and/or a forced "garbage collection." Instructions for doing this with a Crucial-branded SSD were posted here. Some of those instructions may apply to other brands of SSD, but you should check with the vendor's tech support.   
    Step 10
    Reinstall the OS. If the Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
    Step 11
    Do as in Step 9, but this time erase the startup volume in Disk Utility before installing. The system should automatically restart into the Setup Assistant. Follow the prompts to transfer the data from a Time Machine or other backup.
    Step 12
    This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a startup failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
    Step 13
    If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

  • I have a mid-2011 iMac running Mavericks. When I click restart the computer goes to a white screen with a spinning circle and does not go any further until I hold down the power button to turn it off. What do I do?

    I have a mid-2011 iMac running Mavericks. When I click restart the computer goes to a white screen with a spinning circle and does not go any further until I hold down the power button to turn it off. What do I do?

    Ok, sounds like the safe mode boot worked... You probably don't want to always be in safe mode though (some reduced functionality) so does it do a normal boot now? If not, you should then reboot into safe mode and run Disk Utility. Then select Macintosh HD on the left hand side, and click the Verify Disk button. If needed, it will ask you to Repair Disk. If there are errors found, Repair Disk again until there are none. Then try another normal boot and reply with result, wether good or bad.

  • My Macbook starts up, goes to the white screen with the gray apple, the little loading sign loads, and color wheel appears, and DOES NOT STOP PEIROD!

    My Macbook starts up, goes to the white screen with the gray apple, the little loading sign loads, and color wheel appears, and DOES NOT STOP PEIROD!
    Even when I restart, shut it down; or when it runs down to no battery, when I plug in the power cord for a while, it loads up to the same stinking screen!
                                                      PLEASE HELP ME!

    Restart the computer and immediately hold the option key down.
    If the computer boots and you see two hard drive icons, use the arrow key to select the Recovery drive, and press Return.
    You will get to a screen that looks like the image here:
    http://www.apple.com/osx/recovery/
    Select the fourth item and press Return.
    In Disk Utility, select the hard drive in the left column, then First Aid, then click on Repair Disk.
    When that is done, quit DU and restart the computer.

Maybe you are looking for

  • Is there a way to treat buttons as symbols in Indesign CS5?

    In flash, you create a button as a symbol. anytime you edit it, all instances of this symbol change accordingly. I would like to be able to do the same in In design. the library only let you drag an item into the artboard. you can edit it but only fo

  • Purchasing orgn not able to find in the dropdown list.

    Hi  Can anyone guide me I am not able find the new Purchasing groups in dropdown list of my basic date in while creation of shopping cart. I aslo created new company code and new Purchaisng Org , I am able to get the new company code and new plant in

  • Macbook not shutting down

    It seems that whenever I try to shut down my macbook there's always a program that doesn't quit and stops the computer from shutting down. Right now safari is keeping my mac from shutting down, and force quit does not seem to help. The menu bar and i

  • Memory problem when store xml into XMLDB from CLOB source

    Hi, We have performed a stress test and looped the following stored procedures for 1500 XML documents. We found the UGA and PGA memory for this oracle process increased tremendously. PGA memory ========== 6MB -> 2.9GB UGA memory ========== 5MB -> 2.8

  • Mega sky 580 on win7?

    Is this posible to work on win7 ? I cant make it :(