Will not sync with iTunes, will not sync with iTunes

My disbaled husband has a new iPad, I set it up for him about a week ago by syncing with our iMac. This morning I tried to sync again and got a message that the sync application failed. What am I doing wrong or what should I be doing

Try this. Quit iTunes, restart your computer and reboot the iPad and try again.
Reboot the iPad by holding down on the sleep and home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider if it appears on the screen - let go of the buttons. Let the iPad start up. Then try to sync again.

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    http://support.apple.com/kb/ht1351
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