Will not update, cannot use the web because your update keeps popping up

Not sure what further information you need. The update has not installed and your system will not let me utilize the internet.

If you have the current version, i.e., Firefox 14.0.1, check this article to correct the version your browser is reporting to websites: [[Websites say that Firefox is outdated or incompatible even though it's the latest version]].

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Really confused here. I have somehow created both a managed account and an administrator account. The admin acct is now highlighted in system preferences. We are now blocked from using our computer because parental controls keeps popping up.

In attempting to add a music lesson program for my daughters band lessons we have messed up our computer. I now have both a managed account and an administrator account (both in my name). It is using the managed account now and not letting use the Internet because parental controls keep popping up. I would like to delete the managed account and get back to the admin account but I have no idea what my login is for the admin account. We have never had to use it before this problem started and what we thought it was when we set it up does not work. Any ideas?

If the user account is associated with an Apple ID, and you know that account password, the Apple ID can be used to reset your user account password.
Otherwise, boot into Recovery by holding down the key combination command-R at startup. Release the keys when you see a gray screen with a spinning dial.
When the OS X Utilities screen appears, select Utilities ▹ Terminal from the menu bar.
In the Terminal window, type this:
resetpassword
That's one word with no spaces. Then press return. A Reset Password window opens.
Select your boot volume if not already selected.
Select your username from the menu labeled Select the user account if not already selected.
Follow the prompts to reset the password. It's safest to choose a password that includes only the characters a-z, A-Z, and 0-9.
Select  ▹ Restart from the menu bar.
You should now be able to log in with the new password, but you won't be able to unlock the Keychain. If you've forgotten the Keychain password (which is ordinarily the same as your login password), there's no way to recover it. You’ll need to reset your keychain in the preferences of the Keychain Access application.

Adobe reader X will not open files on the web

Adobe reader X will not open files on the web. It works fine on off-line files.

Hello Ray,
Please try following steps:
1. Run the installed Adobe Reader X.
2. Click on Edit in the menu bar.
3. Then click on Preferences in the drop down menu list.
4. Click on the Internet category on the left pane.
5. Now, make sure that Display PDF in Browser option is checked.
If above steps doesn't work then let me know which Browser you are using, may be we have to do some settings there.

Have $25 I-Tunes card credit. Will not let me use the credits, tries to charge my credit card?

Have $25 I-Tunes card credit. Will not let ome use the credits, keeps trying to charge it to my credit card on file. How do you fix this on the new update?

For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.

Have just loaded Safari 5.1. 4 times. It presents a blank page but will not load anything from the web.

Have just loaded Safari 5.1. 4 times. It presents a blank page but will not load anything from the web. What do I have to do to get it to work. It worked fine until the update was offered.

Funny thing, even this page was loaded and then quickly turned blank for me (I'm writing from Chrome).
Hope they fix it soon!

TS1646 When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

When I try to purchase a song, it will not let me use the gift card that I redeemed. It directs me to my billing info and says that my session has timed out. How can I fix this?

For some reason this worked for me. I went into my account and changed my first name, maybe it causes itunes to reset. What ever it does my itunes works now.

IPhone 4: Safari cannot open the page because your iPhone is not connected to the internet

iPhone 4: Safari cannot open the page because your iPhone is not connected to the internet. Any thoughts? I've trid network reset and hard reset...nothing. Can make calls but no internet, mail or apps work.

do you have cellular data? you should call your phone carrier and ask them.

Firefox will not let me use the mouse to click on a product so i am having to use the tab key. Please help me to be able to use my mouse to click the box.

Firefox will not let me use the mouse to click on a product so i am having to use the tab key. Please help me to be able to use my mouse to click the box.

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Appearance).
*Do not click the Reset button on the Safe mode start window or otherwise make changes.
*https://support.mozilla.org/kb/Safe+Mode
*https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

HT201436 I am trying to set up my voicemail but it will not let me use the letters, only the number come up

I am trying to set up my voicemail but it will not let me use the letters..only numbers

I don't understand what you are setting up using numbers - or letters. If it's a passcode, then you can translate the letters into numbers as you would on a telephone keyboard - for example, an "S" would be a 7.
But that may not matter, as the process for setting up voicemail is strongly tied to your cellular carrier. If the above doesn't answer your issue, contact your cellular carrier for setup assistance.

HT1918 Itunes store will not let me use the money on my account. It wants to make me use a credit card. I have already redeemed a card yet it does not see it. What's the problem?

Itunes store will not let me use the money on my account. It wants to make me use a credit card. I have already redeemed a card yet it does not see it. What's the problem?

Some Purchase require a Credit Card... For example Gifting and In-App Purchases.

I am trying to browse the web but this meesage keeps popping up everytime I enter the site I would like to go in 404 Not Found nginx

Question
I am trying to browse the web but this meesage keeps popping up everytime I enter the site I would like to go in/ 404 Not Found nginx edit

There are 2 versions of Adobe Flash:
*the Plugin version for Firefox and most other browsers
*the ActiveX version only for IE (see: [[ActiveX]])
*When updating, you need to update '''both'''
You do not have the Plugin version installed for Firefox. Look for "Shockwave Flash" in Tools > Add-ons > Plugins
#'''Install the [[Managing the Flash plugin|Flash]] plugin''' to the latest version.
#*Download and SAVE to your Desktop so you can find the installer later
#*If you do not have the current version, click on the "Player Download Center" link on the "'''Download and information'''" or "'''Download Manual installers'''" below
#*After download is complete, exit Firefox
#*Click on the installer you just downloaded and install
#**Windows 7 and Vista: may need to right-click the installer and choose "Run as Administrator"
#*Start Firefox and check your version again or test the installation by going back to the download link below
#*'''Download and information''': http://www.adobe.com/software/flash/about/
#**Use Firefox to go to the above site to update the Firefox plugin (will also install plugin for most other browsers; except IE)
#**Use IE to go to the above site to update the IE ActiveX
#*'''Download Manual installers'''.
#**http://kb2.adobe.com/cps/191/tn_19166.html#main_ManualInstaller
#**Note separate links for:
#***Plugin for Firefox and most other browsers
#***ActiveX for IE

HT1351 Whether or not I sync items on iTunes to my ipod, I cannot eject the ipod because a message keeps coming up and saying that my ipod cannot be ejected because it contains files that are being used by another application. How do I fix this?

I just got an ipod classic 7th generation a couple days ago and I'm having a heck of a time with it. My latest problem is that with media on iTunes, I cannot eject the ipod because it says that it cannot be ejected because it contains files that are being used by another application. What application is this, and what do I do about it?

Hi newipoduser,
Here are some possible solutions:
Do you use musicmatch jukebox on your computer? If you do, you have to go into task manager on windows and end process mim.exe. It interferes with disconnecting ext devices
Empty your "trash/recycle bin."
If that doesn't work, try quitting all your programs, especially music-type programs, basically things that look for mp3's etc.
if that doesn't work, "log off" then "log on" and that should refresh/purge your OS system.
Finally, you can restart your computer.
Hope one of these helps!
Cheers,
GB

I have purchased Photoshop and it went through the download process. I cannot use the software, however. I keep getting a "Trial Expired" message & it will not launch from my desktop.

I purchased Photoshop CC and downloaded it. I keep getting a message that my trial has expired and cannot use the software. Have I missed a step, or is something not working properly?

Hi,
Please refer to the help document below:
Creative Cloud applications unexpectedly revert to trial mode | CS6, CCM
Regards,
Sheena

Will not charge. cannot use. tried home?

Can't use ipad

Try this first - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
The quickest way (and really the only way) to charge your iPad is with the included 10W or 12W (5W on Mini) USB Power Adapter. iPad will also charge, although more slowly, when attached to a computer with a high-power USB port (many recent Mac computers) or with an iPhone Power Adapter (5W). When attached to a computer via a standard USB port (2.5W, most PCs or older Mac computers) iPad will charge very slowly (but iPad indicates not charging). Make sure your computer is on while charging iPad via USB. If iPad is connected to a computer that’s turned off or is in sleep or standby mode, the iPad battery will continue to drain.
Apple recommends that once a month you let the iPad fully discharge & then recharge to 100%.
How to Calibrate Your Mac, iPhone, or iPad Battery
http://www.macblend.com/how-to-calibrate-your-mac-iphone-or-ipad-battery/
At this link http://www.tomshardware.com/reviews/galaxy-tab-android-tablet,3014-11.html , tests show that the iPad 2 battery (25 watt-hours) will charge to 90% in 3 hours 1 minute. It will charge to 100% in 4 hours 2 minutes. The new iPad has a larger capacity battery (42 watt-hours), so using the 10W charger will obviously take longer. If you are using your iPad while charging, it will take even longer. It's best to turn your new iPad OFF and charge over night. Also look at The iPad's charging challenge explained http://www.macworld.com/article/1150356/ipadcharging.html
Also, if you have a 3rd generation iPad, look at
Apple: iPad Battery Nothing to Get Charged Up About
http://allthingsd.com/20120327/apple-ipad-battery-nothing-to-get-charged-up-abou t/
Apple Explains New iPad's Continued Charging Beyond 100% Battery Level
http://www.macrumors.com/2012/03/27/apple-explains-new-ipads-continued-charging- beyond-100-battery-level/
New iPad Takes Much Longer to Charge Than iPad 2
http://www.iphonehacks.com/2012/03/new-ipad-takes-much-longer-to-charge-than-ipa d-2.html
Apple Batteries - iPad http://www.apple.com/batteries/ipad.html
iPhone: Hardware troubleshooting (Power/Battery section also applies to iPad)
http://support.apple.com/kb/TS2802
Extend iPad Battery Life (Look at pjl123 comment)
https://discussions.apple.com/thread/3921324?tstart=30
New iPad Slow to Recharge, Barely Charges During Use
http://www.pcworld.com/article/252326/new_ipad_slow_to_recharge_barely_charges_d uring_use.html
iPad: Charging the battery
http://support.apple.com/kb/HT4060
Best Practices for iPad Battery Charging
http://www.ilounge.com/index.php/articles/comments/best-practices-for-ipad-batte ry-charging/
Tips About Charging for New iPad 3
http://goodscool-electronics.blogspot.com/2012/04/tips-about-charging-for-new-ip ad-3.html
How to Save and Prolong the battery life of your new ipad
https://discussions.apple.com/thread/4480944?tstart=0
Prolong battery lifespan for iPad / iPad 2 / iPad 3: charging tips
http://thehowto.wikidot.com/prolong-battery-lifespan-for-ipad
iPhone, iPod, Using the iPad Charger
http://support.apple.com/kb/HT4327
Install and use Battery Doctor HD
http://itunes.apple.com/tw/app/battery-doctor-hd/id459702901?mt=8
To Extend a Device’s Battery Life, Get to Know It Better
http://tinyurl.com/b67c7xz
iPad Battery Replacement
http://www.apple.com/batteries/replacements.html
In rare instances when using the Camera Connection Kit, you may notice that iPad does not charge after using the Camera Connection Kit. Disconnecting and reconnecting the iPad from the charger will resolve this issue.
 Cheers, Tom

My iphone will not open the lock it will not let me use the screen

My phone is locked and has a thing that says no storage space. it will not let me hit cancel and it will not let me turn the phone off. the screen is not working to the touch for some odd reason.

Perform a Reset...
Reset ( No Data will be Lost )
Press and hold the Sleep/Wake button and the Home button at the same time for at least ten seconds, until the Apple logo appears. Release the Buttons.
http://support.apple.com/kb/ht1430

Will not update, cannot use the web because your update keeps popping up

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