Will somebody at least just try to help me?

I know it's getting annoying, but obviously I need help. Please.
My computer won't log in. I enter the password, it says "logging in" and the blue and white bar is frozen. I'm then unable to click back or log in, and my mouse turns into the little pinwheel. I have no clue how to fix this!!

Find a local Apple Store, they have service experts that can help you.
Repairing the Disc with Disc Utility from the OS X install DVD and repairing permissions is a good idea. You may need to run Repair Disc more than once until it finds no more errors.
You should consider setting up an additional User account when you get this fixed, so that if you have a problem with one account, you can try to log into the machine under a different User account that may or may not be impacted by the same problem.

Similar Messages

Please can somebody help, my imac will not start up, just chimes, apple sign then spinning cog. I have tried many key codes, no success, would really like to talk to someone.

please can somebody help, my imac will not start up, just chimes, apple sign then spinning cog. I have tried many key codes, no success, would really like to talk to someone.

1. This procedure is a diagnostic test. It changes nothing, for better or worse, and therefore will not, in itself, solve the problem. But with the aid of the test results, the solution may take a few minutes, instead of hours or days.
Don't be put off by the complexity of these instructions. The process is much less complicated than the description. You do harder tasks with the computer all the time.
2. If you don't already have a current backup, back up all data before doing anything else. The backup is necessary on general principle, not because of anything in the test procedure. Backup is always a must, and when you're having any kind of trouble with the computer, you may be at higher than usual risk of losing data, whether you follow these instructions or not.
There are ways to back up a computer that isn't fully functional. Ask if you need guidance.
3. Below are instructions to run a UNIX shell script, a type of program. As I wrote above, it changes nothing. It doesn't send or receive any data on the network. All it does is to generate a human-readable report on the state of the computer. That report goes nowhere unless you choose to share it. If you prefer, you can act on it yourself without disclosing the contents to me or anyone else.
You should be wondering whether you can believe me, and whether it's safe to run a program at the behest of a stranger. In general, no, it's not safe and I don't encourage it.
In this case, however, there are a couple of ways for you to decide whether the program is safe without having to trust me. First, you can read it. Unlike an application that you download and click to run, it's transparent, so anyone with the necessary skill can verify what it does.
You may not be able to understand the script yourself. But variations of the script have been posted on this website thousands of times over a period of years. The site is hosted by Apple, which does not allow it to be used to distribute harmful software. Any one of the millions of registered users could have read the script and raised the alarm if it was harmful. Then I would not be here now and you would not be reading this message.
Nevertheless, if you can't satisfy yourself that these instructions are safe, don't follow them. Ask for other options.
4. Here's a summary of what you need to do, if you choose to proceed:
☞ Copy a line of text in this window to the Clipboard.
☞ Paste into the window of another application.
☞ Wait for the test to run. It usually takes a few minutes.
☞ Paste the results, which will have been copied automatically, back into a reply on this page.
The sequence is: copy, paste, wait, paste again. You don't need to copy a second time. Details follow.
5. You may have started the computer in "safe" mode. Preferably, these steps should be taken in “normal” mode, under the conditions in which the problem is reproduced. If the system is now in safe mode and works well enough in normal mode to run the test, restart as usual. If you can only test in safe mode, do that.
6. If you have more than one user, and the one affected by the problem is not an administrator, then please run the test twice: once while logged in as the affected user, and once as an administrator. The results may be different. The user that is created automatically on a new computer when you start it for the first time is an administrator. If you can't log in as an administrator, test as the affected user. Most personal Macs have only one user, and in that case this section doesn’t apply. Don't log in as root.
7. The script is a single long line, all of which must be selected. You can accomplish this easily by triple-clicking anywhere in the line. The whole line will highlight, though you may not see all of it in the browser window, and you can then copy it. If you try to select the line by dragging across the part you can see, you won't get all of it.
Triple-click anywhere in the line of text below on this page to select it:
PATH=/usr/bin:/bin:/usr/sbin:/sbin:/usr/libexec;clear;cd;p=(Software Hardware Memory Diagnostics Power FireWire Thunderbolt USB Fonts SerialATA 4 1000 25 5120 KiB/s 1024 85 \\b%% 20480 1 MB/s 25000 ports ' com.clark.\* \*dropbox \*genieo\* \*GoogleDr\* \*k.AutoCAD\* \*k.Maya\* vidinst\* ' DYLD_INSERT_LIBRARIES\ DYLD_LIBRARY_PATH -86 "` route -n get default|awk '/e:/{print $2}' `" 25 N\\/A down up 102400 25600 recvfrom sendto CFBundleIdentifier 25 25 25 1000 MB ' com.adobe.fpsaud com.apple.AirPortBaseStationAgent com.apple.installer.osmessagetracing ' ' 1274181950 464843899 1233118628 ' 51 5120 files );N5=${#p[@]};p[N5]=` networksetup -listnetworkserviceorder|awk ' NR>1 { sub(/^$[0-9]+$ /,"");n=$0;getline;} $NF=="'${p[26]}')" { sub(/.$/,"",$NF);print n;exit;} ' `;f=('\n%s: %s\n' '\n%s\n\n%s\n' '\nRAM details\n%s\n' %s\ %s '%s\n-\t%s\n' );S0() { echo ' { q=$NF+0;$NF="";u=$(NF-1);$(NF-1)="";gsub(/^ +| +$/,"");if(q>='${p[$1]}') printf("%s (UID %s) is using %s '${p[$2]}'",$0,u,q);} ';};s=(' s/[0-9A-Za-z._]+@[0-9A-Za-z.]+\.[0-9A-Za-z]{2,4}/EMAIL/g;/\/Shared/!s/(\/Users\/)[^ /]+/\1USER/g;s/[-0-9A-Fa-f]{22,}/UUID/g;' ' s/^ +//;/de: S|[nst]:/p;' ' {sub(/^ +/,"")};/er:/;/y:/&&$2<'${p[10]} ' 1s/://;3,6d;/[my].+:/d;s/^ {4}//;H;${ g;s/\n$//;/s: [^EO]|x([^08]|02[^F]|8[^0])/p;} ' ' 5h;6{ H;g;/P/!p;} ' ' ($1~/^Cy/&&$3>'${p[11]}')||($1~/^Cond/&&$2!~/^N/) ' ' /:$/{ N;/:.+:/d;s/ *://;b0'$'\n'' };/^ *(V.+ [0N]|Man).+ /{ s/ 0x.... //;s/[()]//g;s/(.+: )(.+)/ (\2)/;H;};$b0'$'\n'' d;:0'$'\n'' x;s/\n\n//;/Apple[ ,]|Genesy|Intel|SMSC/d;s/\n.*//;/\)$/p;' ' s/^.*C/C/;H;${ g;/No th|pms/!p;} ' '/= [^GO]/p' '{$1=""};1' ' /Of/!{ s/^.+is |\.//g;p;} ' ' $0&&!/ / { n++;print;} END { split("'"${p[41]}"'",b);for(i in b) print b[i];if(n<200) print "com.apple.";} ' ' $3~/[0-9]:[0-9]{2}$/ { gsub(/:[0-9:a-f]{14}/,"");} { print|"tail -n'${p[12]}'";} ' ' NR==2&&$4<='${p[13]}' { print $4;} ' ' END { $2/=256;if($2>='${p[15]}') print int($2) } ' ' NR!=13{next};{sub(/[+-]$/,"",$NF)};'"`S0 21 22`" 'NR!=2{next}'"`S0 37 17`" ' NR!=5||$8!~/[RW]/{next};{ $(NF-1)=$1;$NF=int($NF/10000000);for(i=1;i<=3;i++){$i="";$(NF-1-i)="";};};'"`S0 19 20`" 's:^:/:p' '/\.kext\/(Contents\/)?Info\.plist$/p' 's/^.{52}(.+) <.+/\1/p' ' /Launch[AD].+\.plist$/ { n++;print;} END { split("'"${p[41]}"'",b);for(i in b) print b[i]".plist";if(n<200) print "/System/";} ' '/\.xpc\/(Contents\/)?Info\.plist$/p' ' NR>1&&!/0x|\.[0-9]+$|com\.apple\.launchctl\.(Aqua|Background|System)$/ { print $3;} ' ' /\.(framew|lproj)|\):/d;/plist:|:.+(Mach|scrip)/s/:[^:]+//p ' '/^root$/p' ' !/\/Contents\/.+\/Contents|Applic|Autom|Frameworks/&&/Lib.+\/Info.plist$/ { n++;print;} END { if(n<1100) print "/System/";} ' '/^\/usr\/lib\/.+dylib$/p' ' /Temp|emac/{next};/(etc|Preferences|Launch[AD].+)\// { sub(".(/private)?","");n++;print;} END { split("'"${p[41]}"'",b);split("'"${p[42]}"'",c);for(i in b) print b[i]".plist\t"c[i];if(n<500) print "Launch";} ' ' /\/(Contents\/.+\/Contents|Frameworks)\/|\.wdgt\/.+\.([bw]|plu)/d;p;' 's/\/(Contents\/)?Info.plist$//;p' ' { gsub("^| |\n","\\|\\|kMDItem'${p[35]}'=");sub("^...."," ") };1 ' p '{print $3"\t"$1}' 's/\'$'\t''.+//p' 's/1/On/p' '/Prox.+: [^0]/p' '$2>'${p[43]}'{$2=$2-1;print}' ' BEGIN { i="'${p[26]}'";M1='${p[16]}';M2='${p[18]}';M3='${p[31]}';M4='${p[32]}';} !/^A/{next};/%/ { getline;if($5<M1) a="user "$2"%, system "$4"%";} /disk0/&&$4>M2 { b=$3" ops/s, "$4" blocks/s";} $2==i { if(c) { d=$3+$4+$5+$6;next;};if($4>M3||$6>M4) c=int($4/1024)" in, "int($6/1024)" out";} END { if(a) print "CPU: "a;if(b) print "I/O: "b;if(c) print "Net: "c" (KiB/s)";if(d) print "Net errors: "d" packets/s";} ' ' /r\[0\] /&&$NF!~/^1(0|72\.(1[6-9]|2[0-9]|3[0-1])|92\.168)\./ { print $NF;exit;} ' ' !/^T/ { printf "(static)";exit;} ' '/apsd|BKAg|OpenD/!s/:.+//p' ' (/k:/&&$3!~/(255\.){3}0/ )||(/v6:/&&$2!~/A/ ) ' ' $1~"lR"&&$2<='${p[25]}';$1~"li"&&$3!~"wpa2";' ' BEGIN { FS=":";p="uniq -c|sed -E '"'s/ +\$[0-9]+\$\$.+\$/\\\2 x\\\1/;s/x1$//'"'";} { n=split($3,a,".");sub(/_2[01].+/,"",$3);print $2" "$3" "a[n]$1|p;b=b$1;} END { close(p);if(b) print("\n\t* Code injection");} ' ' NR!=4{next} {$NF/=10240} '"`S0 27 14`" ' END { if($3~/[0-9]/)print$3;} ' ' BEGIN { L='${p[36]}';} !/^[[:space:]]*(#.*)?$/ { l++;if(l<=L) f=f"\n "$0;} END { F=FILENAME;if(!F) exit;if(!f) f="\n [N/A]";"file -b "F|getline T;if(T!~/^(AS.+ (En.+ )?text$|(Bo|PO).+ sh.+ text ex)/) F=F" ("T")";printf("\nContents of %s\n%s\n",F,f);if(l>L) printf("\n ...and %s more line(s)\n",l-L);} ' ' s/^ ?n...://p;s/^ ?p...:/-'$'\t''/p;' 's/0/Off/p' ' END{print NR} ' ' /id: N|te: Y/{i++} END{print i} ' ' / / { print "'"${p[28]}"'";exit;};1;' '/ en/!s/\.//p' ' NR!=13{next};{sub(/[+-M]$/,"",$NF)};'"`S0 39 40`" ' $10~/\(L/&&$9!~"localhost" { sub(/.+:/,"",$9);print $1": "$9;} ' '/^ +r/s/.+"(.+)".+/\1/p' 's/(.+\.wdgt)\/(Contents\/)?Info\.plist$/\1/p' 's/^.+\/(.+)\.wdgt$/\1/p' ' /l: /{ /DVD/d;s/.+: //;b0'$'\n'' };/s: /{ /V/d;s/^ */- /;H;};$b0'$'\n'' d;:0'$'\n'' x;/APPLE [^:]+$/d;p;' ' /^find: /d;p;' "`S0 44 45`" ' BEGIN{FS="= "} /Path/{print $2} ' ' /^ *$/d;s/^ */ /;' );c1=(system_profiler pmset\ -g nvram fdesetup find syslog df vm_stat sar ps sudo\ crontab sudo\ iotop top pkgutil 'PlistBuddy 2>&1 -c "Print' whoami cksum kextstat launchctl sudo\ launchctl crontab 'sudo defaults read' stat lsbom mdfind ' for i in ${p[24]};do ${c1[18]} ${c2[27]} $i;done;' defaults\ read scutil sudo\ dtrace sudo\ profiles sed\ -En awk /S*/*/P*/*/*/C*/*/airport networksetup mdutil sudo\ lsof test osascript\ -e );c2=(com.apple.loginwindow\ LoginHook '" /L*/P*/loginw*' "'tell app \"System Events\" to get properties of login items'|tr , \\\n" 'L*/Ca*/com.ap*.Saf*/E*/* -d 1 -name In*t -exec '"${c1[14]}"' :CFBundleDisplayName" {} \;|sort|uniq' '~ $TMPDIR.. $ -flags +sappnd,schg,uappnd,uchg -o ! -user $UID -o ! -perm -600 $' '.??* -path .Trash -prune -o -type d -name *.app -print -prune' :${p[35]}\" :Label\" '{/,}L*/{Con,Pref}* -type f ! -size 0 -name *.plist -exec plutil -s {} \;' "-f'%N: %l' Desktop L*/Keyc*" therm sysload boot-args status " -F '\$Time \$Message' -k Sender kernel -k Message Req 'bad |Beac|caug|corru|dead[^bl]|FAIL|fail|GPU |hfs: Ru|inval|jnl:|last value [1-9]|n Cause: -|NVDA$|pagin|proc: t|Roamed|rror|ssert|Thrott|tim(ed? ?|ing )o|WARN' -k Message Rne 'Goog|ksadm|SMC:|suhel| VALI|ver-r|xpma' -o -k Sender fseventsd -k Message Req 'SL' " '-du -n DEV -n EDEV 1 10' 'acrx -o comm,ruid,%cpu' '-t1 10 1' '-f -pfc /var/db/r*/com.apple.*.{BS,Bas,Es,J,OSXU,Rem,up}*.bom' '{/,}L*/Lo*/Diag* -type f -regex .\*[cght] ! -name .?\* ! -name \*ag \( -exec grep -lq "^Thread c" {} \; -exec printf \* \; -o -true $ -execdir stat -f:%Sc:%N -t%F {} \;|sort -t: -k2 |tail -n'${p[38]} '/S*/*/Ca*/*xpc* >&- ||echo No' '-L /{S*/,}L*/StartupItems -type f -exec file {} +' '-L /S*/L*/{C*/Sec*A,Ex}* {/,}L*/{A*d,Ca*/*/Ex,Co{mpon,reM},Ex,In{p,ter},iTu*/*P,Keyb,Mail/B,Pr*P,Qu*T,Scripti,Sec,Servi,Spo,Widg}* -path \\*s/Resources -prune -o -type f -name Info.plist' '/usr/lib -type f -name *.dylib' `awk "${s[31]}"<<<${p[23]}` "/e*/{auto,{cron,fs}tab,hosts,{[lp],sy}*.conf,mach_i*/*,pam.d/*,ssh{,d}_config,*.local} {,/usr/local}/etc/periodic/*/* /L*/P*{,/*}/com.a*.{Bo,sec*.ap}*t {/S*/,/,}L*/Lau*/*t .launchd.conf" list getenv /Library/Preferences/com.apple.alf\ globalstate --proxy '-n get default' -I --dns -getdnsservers\ "${p[N5]}" -getinfo\ "${p[N5]}" -P -m\ / '' -n1 '-R -l1 -n1 -o prt -stats command,uid,prt' '--regexp --only-files --files com.apple.pkg.*|sort|uniq' -kl -l -s\ / '-R -l1 -n1 -o mem -stats command,uid,mem' '+c0 -i4TCP:0-1023' com.apple.dashboard\ layer-gadgets '-d /L*/Mana*/$USER&&echo On' '-app Safari WebKitDNSPrefetchingEnabled' "+c0 -l|awk '{print(\$1,\$3)}'|sort|uniq -c|sort -n|tail -1|awk '{print(\$2,\$3,\$1)}'" );N1=${#c2[@]};for j in {0..9};do c2[N1+j]=SP${p[j]}DataType;done;N2=${#c2[@]};for j in 0 1;do c2[N2+j]="-n ' syscall::'${p[33+j]}':return { @out[execname,uid]=sum(arg0) } tick-10sec { trunc(@out,1);exit(0);} '";done;l=(Restricted\ files Hidden\ apps 'Elapsed time (s)' POST Battery Safari\ extensions Bad\ plists 'High file counts' User Heat System\ load boot\ args FileVault Diagnostic\ reports Log 'Free space (MiB)' 'Swap (MiB)' Activity 'CPU per process' Login\ hook 'I/O per process' Mach\ ports kexts Daemons Agents XPC\ cache Startup\ items Admin\ access Root\ access Bundles dylibs Apps Font\ issues Inserted\ dylibs Firewall Proxies DNS TCP/IP Wi-Fi Profiles Root\ crontab User\ crontab 'Global login items' 'User login items' Spotlight Memory Listeners Widgets Parental\ Controls Prefetching SATA Descriptors );N3=${#l[@]};for i in 0 1 2;do l[N3+i]=${p[5+i]};done;N4=${#l[@]};for j in 0 1;do l[N4+j]="Current ${p[29+j]}stream data";done;A0() { id -G|grep -qw 80;v[1]=$?;((v[1]==0))&&sudo true;v[2]=$?;v[3]=`date +%s`;clear >&-;date '+Start time: %T %D%n';};for i in 0 1;do eval ' A'$((1+i))'() { v=` eval "${c1[$1]} ${c2[$2]}"|'${c1[30+i]}' "${s[$3]}" `;[[ "$v" ]];};A'$((3+i))'() { v=` while read i;do [[ "$i" ]]&&eval "${c1[$1]} ${c2[$2]}" \"$i\"|'${c1[30+i]}' "${s[$3]}";done<<<"${v[$4]}" `;[[ "$v" ]];};A'$((5+i))'() { v=` while read i;do '${c1[30+i]}' "${s[$1]}" "$i";done<<<"${v[$2]}" `;[[ "$v" ]];};';done;A7(){ v=$((`date +%s`-v[3]));};B2(){ v[$1]="$v";};for i in 0 1;do eval ' B'$i'() { v=;((v['$((i+1))']==0))||{ v=No;false;};};B'$((3+i))'() { v[$2]=`'${c1[30+i]}' "${s[$3]}"<<<"${v[$1]}"`;} ';done;B5(){ v[$1]="${v[$1]}"$'\n'"${v[$2]}";};B6() { v=` paste -d: <(printf "${v[$1]}") <(printf "${v[$2]}")|awk -F: ' {printf("'"${f[$3]}"'",$1,$2)} ' `;};B7(){ v=`grep -Fv "${v[$1]}"<<<"$v"`;};C0() { [[ "$v" ]]&&sed -E "$s"<<<"$v";};C1() { [[ "$v" ]]&&printf "${f[$1]}" "${l[$2]}" "$v"|sed -E "$s";};C2() { v=`echo $v`;[[ "$v" != 0 ]]&&C1 0 $1;};C3() { v=`sed -E "${s[63]}"<<<"$v"`&&C1 1 $1;};for i in 1 2;do for j in 0 2 3;do eval D$i$j'(){ A'$i' $1 $2 $3; C'$j' $4;};';done;done;{ A0;D20 0 $((N1+1)) 2;D10 0 $N1 1;B0;C2 27;B0&&! B1&&C2 28;D12 15 37 25 8;A1 0 $((N1+2)) 3;C0;D13 0 $((N1+3)) 4 3;D23 0 $((N1+4)) 5 4;D13 0 $((N1+9)) 59 50;for i in 0 1 2;do D13 0 $((N1+5+i)) 6 $((N3+i));done;D13 1 10 7 9;D13 1 11 8 10;D22 2 12 9 11;D12 3 13 10 12;D23 4 19 44 13;D23 5 14 12 14;D22 6 36 13 15;D22 7 37 14 16;D23 8 15 38 17;D22 9 16 16 18;B1&&{ D22 35 49 61 51;D22 11 17 17 20;for i in 0 1;do D22 28 $((N2+i)) 45 $((N4+i));done;};D22 12 44 54 45;D22 12 39 15 21;A1 13 40 18;B2 4;B3 4 0 19;A3 14 6 32 0;B4 0 5 11;A1 17 41 20;B7 5;C3 22;B4 4 6 21;A3 14 7 32 6;B4 0 7 11;B3 4 0 22;A3 14 6 32 0;B4 0 8 11;B5 7 8;B1&&{ A2 19 26 23;B7 7;C3 23;};A2 18 26 23;B7 7;C3 24;D13 4 21 24 26;B4 4 12 26;B3 4 13 27;A1 4 22 29;B7 12;B2 14;A4 14 6 52 14;B2 15;B6 14 15 4;B3 0 0 30;C3 29;A1 4 23 27;B7 13;C3 30;D13 24 24 32 31;D13 25 37 32 33;A2 23 18 28;B2 16;A2 16 25 33;B7 16;B3 0 0 34;B2 21;A6 47 21&&C0;B1&&{ D13 21 0 32 19;D13 10 42 32 40;D22 29 35 46 39;};D23 14 1 62 42;D12 34 43 53 44;D12 22 20 32 25;D22 0 $((N1+8)) 51 32;D13 4 8 41 6;D12 26 28 35 34;D13 27 29 36 35;A2 27 32 39&&{ B2 19;A2 33 33 40;B2 20;B6 19 20 3;};C2 36;D23 33 34 42 37;B1&&D23 35 45 55 46;D23 32 31 43 38;D12 36 47 32 48;D13 20 42 32 41;D13 37 2 48 43;D13 4 5 32 1;D13 4 3 60 5;D12 26 48 49 49;B3 4 22 57;A1 26 46 56;B7 22;B3 0 0 58;C3 47;D22 4 4 50 0;D23 22 9 37 7;A7;C2 2;} 2>/dev/null|pbcopy;exit 2>&-
Copy the selected text to the Clipboard by pressing the key combination command-C.
8. Launch the built-in Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Click anywhere in the Terminal window and paste by pressing command-V. The text you pasted should vanish immediately. If it doesn't, press the return key.
9. If you see an error message in the Terminal window such as "Syntax error" or "Event not found," enter
exec bash
and press return. Then paste the script again.
10. If you're logged in as an administrator, you'll be prompted for your login password. Nothing will be displayed when you type it. You will not see the usual dots in place of typed characters. Make sure caps lock is off. Type carefully and then press return. You may get a one-time warning to be careful. If you make three failed attempts to enter the password, the test will run anyway, but it will produce less information. In most cases, the difference is not important. If you don't know the password, or if you prefer not to enter it, press the key combination control-C or just press return three times at the password prompt. Again, the script will still run.
If you're not logged in as an administrator, you won't be prompted for a password. The test will still run. It just won't do anything that requires administrator privileges.
11. The test may take a few minutes to run, depending on how many files you have and the speed of the computer. A computer that's abnormally slow may take longer to run the test. While it's running, there will be nothing in the Terminal window and no indication of progress. Wait for the line
[Process completed]
to appear. If you don't see it within half an hour or so, the test probably won't complete in a reasonable time. In that case, close the Terminal window and report what happened. No harm will be done.
12. When the test is complete, quit Terminal. The results will have been copied to the Clipboard automatically. They are not shown in the Terminal window. Please don't copy anything from there. All you have to do is start a reply to this comment and then paste by pressing command-V again.
At the top of the results, there will be a line that begins with the words "Start time." If you don't see that, but instead see a mass of gibberish, you didn't wait for the "Process completed" message to appear in the Terminal window. Please wait for it and try again.
If any private information, such as your name or email address, appears in the results, anonymize it before posting. Usually that won't be necessary.
13. When you post the results, you might see an error message on the web page: "You have included content in your post that is not permitted," or "You are not authorized to post." That's a bug in the forum software. Please post the test results on Pastebin, then post a link here to the page you created.
14. This is a public forum, and others may give you advice based on the results of the test. They speak only for themselves, and I don't necessarily agree with them.
Copyright © 2014 by Linc Davis. As the sole author of this work, I reserve all rights to it except as provided in the Use Agreement for the Apple Support Communities website ("ASC"). Readers of ASC may copy it for their own personal use. Neither the whole nor any part may be redistributed.

Hi hope somebody can help? i have acrobat 6 pro, worked well for last two years but then just stopped working. Have reinstalled but still will not open, ronning windows 7. Help please!!

Hi hope somebody can help? i have acrobat 6 pro, worked well for last two years but then just stopped working. Have reinstalled but still will not open, ronning windows 7. Help please!! Janice

Hey janicem42177174,
Adobe no longer supports the installation and use of Acrobat 6 as it is a very old version which is not compatible with Windows 7.
I would suggest you to please use the latest version of Acrobat i.e. 11.0.10 which is fully compatible with your OS with its enhanced features and functions.
You might download a free 30-day trial version of Acrobat from here:
Download Adobe Acrobat free trial | Acrobat XI Professional
Let me know how it goes
Regards,
Anubha

I just downloaded a new version of OS7 to my iphone and when I try to sync with my mac book pro it will not finish and just spins around at the last step. anyone help?

I just downloaded a new version of OS7 to my iphone and when I try to sync with my mac book pro it will not finish and just spins around at the last step. anyone help?

It was telling you that you needed Mac OS 10.6.8 or later, not itunes 10.6.8
Syncing with iTunes on a Mac or PC requires:
Mac: OS X v10.6.8 or later"
http://www.apple.com/iphone/specs.html

My sound button cant function even the sound also not sound but when i received call, it do ring..just when i try to play utube or play music it will never have sound...please help me. now i'm using ios7. It just recently happened.

My sound button cant function even the sound also not sound but when i received call, it do ring..just when i try to play utube or play music it will never have sound...please help me. now i'm using ios7. It just recently happened.

Hi hayscart,
This article contains steps to try when you are having trouble with the iPhone's speaker:
iPhone: Can't hear through the receiver or speakers
http://support.apple.com/kb/TS1630
Cheers,
- Ari

HT4634 I just did a software update and my mail box will no longer open. Can anyone help me?

I just did a software update and my mailbox will no longer open. Can anyone help me?

Try opening mail, highlight your mailbox, under mailbox menu click rebuild mailbox.
Hope this helps.
Best

Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help!

How can I stop the 'Adobe Reader Update' from constantly trying to download? It's been over a week now, preventing me from signing out of my computer and other issues too. Can you help please? thanks!

Hi! The version is OS X 10 8 5...not sure what that means lol but it makes a difference obviously!
I did what you said now and it has worked, thanks so very much for getting back to me. I really appreciate your help!!
Can I ask you questions in the future or do I just do that through the forum?\
Thanks again, Jennie
From: Anubha Goel <[email protected]>
To: rubyrose1950 <[email protected]>
Sent: Sunday, April 26, 2015 10:42 PM
Subject: You have been mentioned by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community
|
You have been mentioned
by Anubha Goel in Re: Adobe Reader Updater has been 'downloading' for over a week now...it is preventing me from signing out and closing my mini Mac, can't close down. The window will not close ever, just keeps spinning around...help! in Adobe Community - View Anubha Goel's reference to you Hey rubyrose1950, Could you please let me know what version of OS are you working on.You might try uninstalling Reader and install it again from the below mentioned link:Adobe Acrobat Reader DC Install for all versions Let me know how it goes. Regards,Anubha
Participate in the conversation by replying to this email
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OXS server 3 with mavericks, it will not load up the assistant with open directory and will not allow me to use old open directory it was not a clean install just upgrade. any help or advise appreciated as i really need the server.

OXS server 3 with mavericks, it will not load up the assistant with open directory and will not allow me to use old opeopen directory and will not allow me to use old open directory it was not a clean install just upgrade. any help or advise appreciated as i really need the server.

I wonder if the disk being referred to is actually your iPod which is not plugged in. Maybe something has stuck thinking the iPod should be there.
Try completely removing all the iTunes related programs according to this method.
http://support.apple.com/kb/HT1923
Restart you PC and see if startup improves.
If it doesn't improve you need to consider the possibility that there is something else going on.
If The problem goes away, hopefully a fresh install will be OK.

Hello! I recently updated my iMac to OS Mavericks, and every time I try open the program Cubase the computer just restarts. Have anybody had the same problem or a similar problem and that can try to help me?/Erik

Hello! I recently updated my iMac to OS Mavericks, and every time I try open the program Cubase the computer just restarts. Have anybody had the same problem or a similar problem and that can try to help me?/Erik

Linc Davis,
I have the same problem, and will post my panic report contents below... Any help is certainly appreciated.
Thu Nov 7 06:57:20 2013
panic(cpu 4 caller 0xffffff7f8b201fac): "GPU Panic: [<None>] 3 0 a0 d9 9 8 0 3 : NVRM[0/1:0:0]: Read Error 0x00000100: CFG 0xffffffff 0xffffffff 0xffffffff, BAR0 0x102c00000 0xffffff8100805000 0x0e7150a2, D0, P1/4\n"@/SourceCache/AppleGraphicsControl/AppleGraphicsControl-3.4.12/src/Apple MuxControl/kext/GPUPanic.cpp:127
Backtrace (CPU 4), Frame : Return Address
0xffffff80ffce3af0 : 0xffffff8008e22f69
0xffffff80ffce3b70 : 0xffffff7f8b201fac
0xffffff80ffce3c40 : 0xffffff7f899f9cf8
0xffffff80ffce3d00 : 0xffffff7f89ac6e26
0xffffff80ffce3d40 : 0xffffff7f89ac6e84
0xffffff80ffce3db0 : 0xffffff7f89cf1f31
0xffffff80ffce3e20 : 0xffffff7f89aea011
0xffffff80ffce3e40 : 0xffffff7f89a00841
0xffffff80ffce3ef0 : 0xffffff80092ada80
0xffffff80ffce3f30 : 0xffffff80092ac522
0xffffff80ffce3f80 : 0xffffff80092ac5f7
0xffffff80ffce3fb0 : 0xffffff8008ed6aa7
      Kernel Extensions in backtrace:
         com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f899a9000->0xffffff7f89c13fff
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89546000
            dependency: com.apple.iokit.IONDRVSupport(2.3.6)[86BA68C6-18DD-30A1-ABF6-54597AD6C277]@0xff ffff7f89999000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f89956000
         com.apple.nvidia.driver.NVDAGK100Hal(8.1.8)[3CF8C2FA-83E6-39E3-A5B7-C7CC839B8C7 5]@0xffffff7f89c1e000->0xffffff7f89dcdfff
            dependency: com.apple.nvidia.driver.NVDAResman(8.1.8)[3A2A3C2D-E129-3190-A682-E831B38F0FBF] @0xffffff7f899a9000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89546000
         com.apple.driver.AppleMuxControl(3.4.12)[A4934A66-0E30-36E9-984A-650481102449]@ 0xffffff7f8b1f4000->0xffffff7f8b206fff
            dependency: com.apple.driver.AppleGraphicsControl(3.4.12)[661E3C87-5B97-3272-88FF-B9BA9B6E2 4ED]@0xffffff7f8b1ec000
            dependency: com.apple.iokit.IOACPIFamily(1.4)[045D5D6F-AD1E-36DB-A249-A346E2B48E54]@0xfffff f7f8a208000
            dependency: com.apple.iokit.IOPCIFamily(2.8)[447B4896-16FF-3616-95A2-1C516B2A1498]@0xffffff 7f89546000
            dependency: com.apple.iokit.IOGraphicsFamily(2.3.6)[38E388A5-92D6-3388-B799-F2498E582287]@0 xffffff7f89956000
            dependency: com.apple.driver.AppleBacklightExpert(1.0.4)[E04639C5-D734-3AB3-A682-FE66694C66 53]@0xffffff7f8b1ef000
BSD process name corresponding to current thread: kernel_task
Mac OS version:
13A603
Kernel version:
Darwin Kernel Version 13.0.0: Thu Sep 19 22:22:27 PDT 2013; root:xnu-2422.1.72~6/RELEASE_X86_64
Kernel UUID: 1D9369E3-D0A5-31B6-8D16-BFFBBB390393
Kernel slide:     0x0000000008c00000
Kernel text base: 0xffffff8008e00000
System model name: MacBookPro10,1 (Mac-C3EC7CD22292981F)
System uptime in nanoseconds: 11367242923
last loaded kext at 8941821786: com.symantec.kext.SymAPComm          12.2f2 (addr 0xffffff7f8b30b000, size 20480)
loaded kexts:
com.symantec.kext.SymAPComm          12.2f2
com.parallels.virtualsound          1.0 22731.929773
com.Logitech.Control Center.HID Driver          3.4.0
com.symantec.kext.ips          3.5f2
com.symantec.kext.ndcengine          1.0f2
com.symantec.kext.internetSecurity          5.2f2
com.seagate.driver.PowSecDriverCore          5.1.1
com.apple.filesystems.autofs          3.0
com.apple.driver.AppleHWSensor          1.9.5d0
com.apple.driver.AudioAUUC          1.60
com.apple.iokit.IOBluetoothSerialManager          4.2.0f6
com.apple.driver.AGPM          100.14.11
com.apple.driver.ApplePlatformEnabler          2.0.9d1
com.apple.driver.X86PlatformShim          1.0.0
com.apple.driver.AppleMikeyHIDDriver          124
com.apple.iokit.IOUserEthernet          1.0.0d1
com.apple.driver.AppleHDAHardwareConfigDriver          2.5.2fc2
com.apple.driver.AppleHDA          2.5.2fc2
com.apple.iokit.IOBluetoothUSBDFU          4.2.0f6
com.apple.driver.AppleUpstreamUserClient          3.5.13
com.apple.driver.ACPI_SMC_PlatformPlugin          1.0.0
com.apple.iokit.BroadcomBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.driver.AppleThunderboltIP          1.0.10
com.apple.driver.AppleIntelHD4000Graphics          8.1.8
com.apple.driver.AppleMikeyDriver          2.5.2fc2
com.apple.driver.AppleSMCLMU          2.0.4d1
com.apple.Dont_Steal_Mac_OS_X          7.0.0
com.apple.driver.AppleMuxControl          3.4.12
com.apple.GeForce          8.1.8
com.apple.driver.AppleBacklight          170.3.5
com.apple.driver.AppleMCCSControl          1.1.12
com.apple.driver.AppleLPC          1.7.0
com.apple.driver.AppleHWAccess          1
com.apple.driver.AppleSMCPDRC          1.0.0
com.apple.driver.AppleIntelFramebufferCapri          8.1.8
com.apple.nvidia.NVDAStartup          8.1.8
com.apple.driver.AppleUSBTCButtons          240.2
com.apple.driver.AppleUSBTCKeyEventDriver          240.2
com.apple.driver.AppleUSBTCKeyboard          240.2
com.apple.driver.AppleFileSystemDriver          3.0.1
com.apple.AppleFSCompression.AppleFSCompressionTypeDataless          1.0.0d1
com.apple.AppleFSCompression.AppleFSCompressionTypeZlib          1.0.0d1
com.apple.BootCache          35
com.apple.driver.XsanFilter          404
com.apple.iokit.IOAHCIBlockStorage          2.4.0
com.apple.driver.AppleUSBHub          650.4.4
com.apple.driver.AppleSDXC          1.4.0
com.apple.iokit.AppleBCM5701Ethernet          3.6.9b9
com.apple.driver.AirPort.Brcm4331          700.20.22
com.apple.driver.AppleAHCIPort          2.9.5
com.apple.driver.AppleUSBEHCI          650.4.1
com.apple.driver.AppleUSBXHCI          650.4.3
com.apple.driver.AppleSmartBatteryManager          161.0.0
com.apple.driver.AppleRTC          2.0
com.apple.driver.AppleACPIButtons          2.0
com.apple.driver.AppleHPET          1.8
com.apple.driver.AppleSMBIOS          2.0
com.apple.driver.AppleACPIEC          2.0
com.apple.driver.AppleAPIC          1.7
com.apple.driver.AppleIntelCPUPowerManagementClient          216.0.0
com.apple.nke.applicationfirewall          153
com.apple.security.quarantine          3
com.apple.driver.AppleIntelCPUPowerManagement          216.0.0
com.apple.kext.triggers          1.0
com.apple.iokit.IOSerialFamily          10.0.7
com.apple.iokit.IOBluetoothFamily          4.2.0f6
com.apple.driver.DspFuncLib          2.5.2fc2
com.apple.vecLib.kext          1.0.0
com.apple.iokit.IOAudioFamily          1.9.4fc11
com.apple.kext.OSvKernDSPLib          1.14
com.apple.driver.IOPlatformPluginLegacy          1.0.0
com.apple.iokit.IOBluetoothHostControllerUSBTransport          4.2.0f6
com.apple.iokit.IOSurface          91
com.apple.driver.AppleGraphicsControl          3.4.12
com.apple.driver.X86PlatformPlugin          1.0.0
com.apple.iokit.IOAcceleratorFamily          98.7.1
com.apple.nvidia.driver.NVDAGK100Hal          8.1.8
com.apple.driver.AppleThunderboltEDMSink          1.2.1
com.apple.driver.AppleThunderboltDPOutAdapter          2.5.0
com.apple.driver.AppleBacklightExpert          1.0.4
com.apple.driver.AppleSMBusController          1.0.11d1
com.apple.driver.AppleSMC          3.1.6d1
com.apple.driver.AppleSMBusPCI          1.0.12d1
com.apple.nvidia.driver.NVDAResman          8.1.8
com.apple.driver.IOPlatformPluginFamily          5.5.1d27
com.apple.driver.AppleHDAController          2.5.2fc2
com.apple.iokit.IOHDAFamily          2.5.2fc2
com.apple.iokit.IOAcceleratorFamily2          98.7.1
com.apple.AppleGraphicsDeviceControl          3.4.12
com.apple.iokit.IONDRVSupport          2.3.6
com.apple.iokit.IOGraphicsFamily          2.3.6
com.apple.driver.AppleThunderboltDPInAdapter          2.5.0
com.apple.driver.AppleThunderboltDPAdapterFamily          2.5.0
com.apple.driver.AppleThunderboltPCIDownAdapter          1.4.0
com.apple.driver.AppleUSBMultitouch          240.6
com.apple.iokit.IOUSBHIDDriver          650.4.4
com.apple.driver.AppleUSBMergeNub          650.4.0
com.apple.driver.AppleUSBComposite          650.4.0
com.apple.iokit.IOFireWireSBP2          4.2.5
com.apple.iokit.IOFireWireFamily          4.5.5
com.apple.iokit.IOSCSIBlockCommandsDevice          3.6.0
com.apple.iokit.IOSCSIArchitectureModelFamily          3.6.0
com.apple.driver.AppleThunderboltNHI          1.9.2
com.apple.iokit.IOThunderboltFamily          2.8.5
com.apple.iokit.IOEthernetAVBController          1.0.3b3
com.apple.driver.mDNSOffloadUserClient          1.0.1b4
com.apple.iokit.IO80211Family          600.34
com.apple.iokit.IONetworkingFamily          3.2
com.apple.iokit.IOUSBUserClient          650.4.4
com.apple.iokit.IOAHCIFamily          2.6.0
com.apple.iokit.IOUSBFamily          650.4.4
com.apple.driver.AppleEFINVRAM          2.0
com.apple.driver.AppleEFIRuntime          2.0
com.apple.iokit.IOHIDFamily          2.0.0
com.apple.iokit.IOSMBusFamily          1.1
com.apple.security.sandbox          278.10
com.apple.kext.AppleMatch          1.0.0d1
com.apple.security.TMSafetyNet          7
com.apple.driver.AppleKeyStore          2
com.apple.driver.DiskImages          371.1
com.apple.iokit.IOStorageFamily          1.9
com.apple.iokit.IOReportFamily          21
com.apple.driver.AppleFDEKeyStore          28.30
com.apple.driver.AppleACPIPlatform          2.0
com.apple.iokit.IOPCIFamily          2.8
com.apple.iokit.IOACPIFamily          1.4
com.apple.kec.corecrypto          1.0
com.apple.kec.pthread          1

I've just edited all my apple id information and my iMessage will not work at all, can anyone help?

I've just edited all my apple id information and my iMessage will not work at all, can anyone help?

Try tapping Settings > FaceTime, turning FaceTime Off, editing the Apple ID associated with FaceTime, and then turning it back on.
If that doesn't do it, take a look at this Apple doc -> iOS: Troubleshooting FaceTime and iMessage activation

HT1937 I can't get do this iCloud, I just do not get it! I looked at so many instructions to try and help me and nothing seems to work. All I want to do is copy and paste all my photo's and videos as I used to before the iphone updated to iOS. Can you hel

I can't do this iCloud thing, I just do not get it! I looked at so many instructions to try and help me and nothing seems to work. All I want to do is copy and paste all my photo's and videos as I used to before the iphone updated to iOS. Can you help me? P
I've tried looking for the devise in My computer but all it says is iCloud. I really want to find the DMIC folder and I don't know how!

Emma Norton wrote:
I've tried looking for the devise in My computer but all it says is iCloud.
You should not see anything labeled iCloud in Windows Explorer.

After resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

after resetting my phone to factory settings, it will not turn on. When i press the power button a white screen and black apple pop up. it stays on that screen and will not go to the home screen, it will just die. please help!

Make sure it is charged for about 10min using the adapter, then connect in recovery mode, explained in this article:
If you can't update or restore your iOS device

I have a perfectly good wi-fi setup but it will not detect my Aiport Express no matter what aI try. Help!

I have a perfectly good wi-fi setup but it will not detect my Aiport Express no matter what aI try. Help!

Error 1604
This error is often related to USB timing. Try changing USB ports, using a different dock connector to USB cable, and other available USB troubleshooting steps (troubleshooting USB connections. If you are using a dock, bypass it and connect directly to the white Apple USB dock connector cable. If the issue persists on a known-good computer, the device may need service.
If the issue is not resolved by USB isolation troubleshooting, and another computer is not available, try these steps to resolve the issue:
Connect the device to iTunes, confirm that the device is in Recovery Mode. If it's not in Recovery Mode,put it into Recovery Mode.
Restore and wait for the error.
When prompted, click OK.
Close and reopen iTunes while the device remains connected.
The device should now be recognized in Recovery Mode again.
Try to restore again.
If the steps above do not resolve the issue, try restoring using a known-good USB cable, computer, and network connection.
Error 1600, 1601, 1602
Follow the steps listed above for Error 1604. This error may also be resolved by disabling, deactivating, or uninstalling third-party security, antivirus, and firewall software. See steps in this article for details on troubleshooting security software.

My macbook air with snow leopard OS. migrated to OS lion and have installed Java RE. a Bank website while opening in Java shows one error which window activity shows some applets not opening. it was fine in snow leopard. will somebody help?

My macbook air with snow leopard OS was purchased last year. Recently migrated to OS lion and have also installed Java RE. A Bank website while opening in Java shows one error which window activity shows some applets not opening. But it was fine in snow leopard. Will somebody help?

My macbook air with snow leopard OS was purchased last year. Recently migrated to OS lion and have also installed Java RE. A Bank website while opening in Java shows one error which window activity shows some applets not opening. But it was fine in snow leopard. Will somebody help?

GRRRRRR I dont want a discussion I JUST WANT TECH SUPPORT - WILL SOMEBODY FROM ADOBE SORT THIS!!!

GRRRRRR I dont want a discussion I JUST WANT TECH SUPPORT - WILL SOMEBODY FROM ADOBE SORT THIS!!!

Just what I say Jeri. I was persuaded to take up a montly sub for CS a year ago. I pay every month but have never used any upgrade even once. We couldnt install it and despite spending hours trying to get support u just cant get anything - We are totally fed up with the whole time wasting excercise.
Cant we simply get a set of discs for the current upgrade and go back to working sensibly.
We could go bust here just mucking about with this stupid cloud thing - It could become a lifes work just trying to sort the ****** thing out.
To add insult to injury I now see that the D Debit is GBP46.88 /mnth for absolutely NOTHING. Its a joke in bad taste.
At one time it was Adobe that had the best cus service around and Quark that were the crooks. Amazing how things turn around dont u think!!!

Will somebody at least just try to help me?

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