WILL SOMEONE HELP ME
Verizon wireless was a great company for years. The last few years I have had them however have been horrible. I have unexplained charges on my bill constantly. I was harassed by a worker at your call center. Complained and was ignored. Had to spend several hours on the phone to dispute charges on a S4 handset that stopped working less than a week after I got it. Went through 7 HTC Rezounds in under 2 years. I will say I was never hassled on replacement of those though, it was almost like they knew the phone was junk. I have had to call customer service atleast 30 times in 2013 compared to less than 5 times in the first few years. I feel like every month I have to check my bill to see what kind of charges they will try to slip through next. I love the network, love my phone, hate the customer service. My bill went from being the same every month to being all over the map. I pay over a $100 a month, I dont want constant problems and I surely dont want to waste my time by repeatedly calling customer service to fix there own mistakes. I really have been turned away from Verizon in the last 6 months, I thought it was great that I had to sit outside my fathers hospital room on the phone for 2 hours debating with a customer service rep about money I didn't even owe in the first place. Sincerely yours a DISPLEASED customer.......As I am currently on hold with customer service.....lol.
Private info removed as required by the Terms of Service.
Message was edited by: Admin Moderator
Well you did not really say what problem you are having other than with customer service. Billing is what you have referred to in the post.
T-Mobile has a new plan where they will pay off your early termination fee for you and you must trade in your device and buy another on their service at full price but over 24 months on the EIP plan. The plan is $50 unlimited talk & text, $20 more for unlimited data, then you pay $20 per month on the new cell phone. So with all added together its $90 a month plus tax and surcharges around $101 http://www.T-Mobile.com
Good Luck
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