Will someone please fix my phone line ????????

Question

We recently transferred our calls & broadband back to BT. Keeping this as brief as possible - BT said they were starting their service on 20th September & everything appeared to go smoothly. It subsequently transpired that our phone number had not been transferred, so when the previous provider terminated their service to us on 6th October we were then unable to make outgoing calls.
Despite many hours on the phone to BT the problem has not been resolved, with most customer services staff ( I have spoken with at least 10 different individuals) seeming to be unable to grasp the basics of what has happened. One (rare) helpful chap advised thus : our (BT's) original request to transfer the number to us failed for reasons unknown. Subsequent requests to transfer the number are also failing because the previous provider no longer owns the number (it's terminated, remember) - they cannot transfer something they no longer own. We'll put a 'stop/start' instruction on your line.
Sadly this message doesn't appear to have been passed to the relevant department, and everyone I have subsequently spoken with advises me that they will re-submit the order to the previous provider to transfer the number over. Which of course fails every time. It's just like groundhog day. The last person I spoke with 'guaranteed' me that he would call me back by 9.30pm this evening and that my problem would also be fixed by then. Neither of these things has happened.
In the meantime, we do have a workaround in that we can make outgoing calls if we prefix the number with 1280. I still have 2 concerns though:
1) I was supposed to be on the anytime tariff as of 20th September & I should not have to pay for any calls that I made (unknowingly) via the other provider between 20th September and 6th October when they terminated my contract.
2) For the sake of my mental health I don't wish to spend any more hours on the phone trying to get hold of a human being, or (mostly) on hold or speaking with people who simply won't listen to me or don't understand English. My last call was 62 minutes & 28 seconds long and I would estimate that 45 of those minutes were spent on hold.
Would someone please, please, PLEASE fix my line so that I can make outgoing calls ????????????????????????

Answer 1

Hi welcome to the forums
I suggest you contact the forum mods at this link
http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
They are a UK based specialist team who have a good record at getting problems solved
this is a customer to customer self help forum the only BT presence are the forum moderators
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