Wily host agent issue

Question

Hi Experts,
I have an ongoing issue regarding setting up managed systems in Solution Manager.
My solman system is SP21 and everytime I go to setup a system via Managed System Configuration --> Diagnostics Configuration. I get the same error no matter what the managed system is. The latest version of the ISAgent has been installed via SDM and LMService is up to date. I have stopped and restarted the agents in order to try resolve this but this did not work. I have searched through the forum but have yet to come up with a solution, could this be a bug with SP21?
The error below is what I see during this step:
" Wilyhost Agent configuration finished without errors, but on Enterprise Manager (chsmpci.cbapps.int:6001) no Wilyhost Agent was detected from host cbppici. Please check the log file jvm_smdagent.out whether the Wilyhost Agent could connect to the Enterprise Manager. If the Enterprise Manager configuration has been changed recently please restart the SMD Agent on OS level.
Step Wilyhost Agent Details
Created destination PPI|cb102p29_PPI_11
Created destination SapHostAgent_cb102p29
Created destination SapStartSrv_cb102p29_PPI_11
Created action PPI - PPI AbapSystem
Created action PPI|cb102p29_PPI_11 - PPI|cb102p29_PPI_11 AbapInstance
Created action SAP OsCol - SapHostAgent_cb102p29
Created action PPI|cb102p29_PPI_11 - SapStartSrv_cb102p29_PPI_11
Created 4 action(s).
0 Wilyhost Agent(s) from host cbppici are connected to the EM.
Wilyhost Agent configuration finished without errors, but on Enterprise Manager (chsmpci.cbapps.int:6001) no Wilyhost Agent was detected from host cbppici. Please check the log file jvm_smdagent.out whether the Wilyhost Agent could connect to the Enterprise Manager. If the Enterprise Manager configuration has been changed recently please restart the SMD Agent on OS level. "
Could you help me on this issue as it is holding the project up.
Thanks
Stephen

Answer 1

Hi Pascal,
I have users Admin and Guest as default users in file users.xml and in the file domain.xml I have the following information:
        <grant user="Admin" permission="read"/>
        <grant user="Admin" permission="run_tracer"/>
        <grant user="Admin" permission="live_agent_control"/>
        <grant user="Admin" permission="historical_agent_control"/>
        <grant user="Guest" permission="read"/>
        <grant user="sapsupport" permission="full"/>
Regards
Stephen