Wily Introscope issue

Hi All,
We are unable to start Wily Introscope manager.Once start generating Java heap dump and went to down status.Please find the Log file details below and give your suggestion to resolve this issue.
Module=/usr/sap//wilyintroscope/jre/bin/libj9jit23.so
Module_base_address=0900000004620000
Target=2_30_20071004_14218_BHdSMr (AIX 6.1)
CPU=ppc64 (16 logical CPUs) (0x980000000 RAM)
JVMDUMP006I Processing Dump Event "gpf", detail "" - Please Wait.
JVMDUMP007I JVM Requesting System Dump using '/usr/sap/<SID>/wilyintroscope/core.20140724.183547.26476614.dmp'
JVMDUMP010I System Dump written to /usr/sap/<SID>/wilyintroscope/core.20140724.183547.26476614.dmp
JVMDUMP007I JVM Requesting Snap Dump using '/usr/sap/<SID>/wilyintroscope/Snap0002.20140724.183547.26476614.trc'
JVMDUMP010I Snap Dump written to /usr/sap/<SID>/wilyintroscope/Snap0002.20140724.183547.26476614.trc
JVMDUMP007I JVM Requesting Java Dump using '/usr/sap/<SID>/wilyintroscope/javacore.20140724.183547.26476614.txt'
JVMDUMP012E Error in Java Dump: /usr/sap/<SID>/wilyintroscope/javacore.20140724.183547.26476614.txt
JVMDUMP013I Processed Dump Event "gpf", detail "".
JVMJ9GC028E Option too large: '-Xmx4096m'
JVMJ9VM015W Initialization error for library j9gc23(2): Failed to initialize; unable to parse command line
Could not create the Java virtual machine.
Regards,
MK

Hi,
Plz find the java core details below.
NULL           ------------------------------------------------------------------------
0SECTION       TITLE subcomponent dump routine
NULL           ===============================
1TISIGINFO     Dump Event "gpf" (00002000) received
1TIDATETIME    Date:                 2014/07/24 at 18:36:07
1TIFILENAME    Javacore filename:    /usr/sap/<SID>/wilyintroscope/javacore.20140724.183547.26476614.txt
NULL           ------------------------------------------------------------------------
0SECTION       GPINFO subcomponent dump routine
NULL           ================================
2XHOSLEVEL     OS Level         : AIX 6.1
2XHCPUS        Processors -
3XHCPUARCH       Architecture   : ppc64
3XHNUMCPUS       How Many       : 16
NULL
1XHEXCPCODE    J9Generic_Signal_Number: 0000000000000004
1XHEXCPCODE    Signal_Number: 000000000000000B
1XHEXCPCODE    Error_Value: 0000000000000000
1XHEXCPCODE    Signal_Code: 0000000000000033
1XHEXCPCODE    Handler1: 09001000A0C39D58
1XHEXCPCODE    Handler2: 09001000A0C31E38
NULL
1XHEXCPMODULE  Module: /usr/sap/<SID>/wilyintroscope/jre/bin/libj9jit23.so
1XHEXCPMODULE  Module_base_address: 0900000004620000
NULL
1XHREGISTERS   Registers:
2XHREGISTER      R0:0000000000000002
2XHREGISTER      R1:0FFFFFFFFFFFE150
2XHREGISTER      R2:0000000000000002
2XHREGISTER      R3:0000000000000002
2XHREGISTER      R4:0000000000000002
2XHREGISTER      R5:07000000002982C8
2XHREGISTER      R6:0000000115E80F09
2XHREGISTER      R7:0000000000000018
2XHREGISTER      R8:0000000115F565B0
2XHREGISTER      R9:0000000115D1B089
2XHREGISTER      R10:FFFFFFFFFFFFFFFF
2XHREGISTER      R11:0900000004654EB0
2XHREGISTER      R12:000000011A1B7E9F
2XHREGISTER      R13:0000000110011200
0SECTION       ENVINFO subcomponent dump routine
NULL           =================================
1CIJAVAVERSION J2RE 5.0 IBM J9 2.3 AIX ppc64-64 build j9vmap6423-20071007
1CIVMVERSION   VM build 20071004_14218_BHdSMr
1CIJITVERSION  JIT enabled - 20070820_1846ifx1_r8
1CIRUNNINGAS   Running as a standalone JVM
1CICMDLINE     ./jre/bin/java -Xms512m -Xmx4096m -Djava.awt.headless=true -Dsun.java2d.noddraw=true -Dorg.osgi.framework.bootdelegation=org.apache.xpath com.zerog.lax.L
AX /usr/sap/<SID>/wilyintroscope/bin/../Introscope_Enterprise_Manager.lax /tmp/env.properties.26476614
1CIJAVAHOMEDIR Java Home Dir:   /usr/sap/<SID>/wilyintroscope/jre
1CIJAVADLLDIR  Java DLL Dir:    /usr/sap/<SID>/wilyintroscope/jre/bin
1CISYSCP       Sys Classpath:   /usr/sap/<SID>/wilyintroscope/jre/lib/vm.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/core.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/charsets.jar
;/usr/sap/<SID>/wilyintroscope/jre/lib/graphics.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/security.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/ibmpkcs.jar;/usr/sap/<SID>/wilyintr
oscope/jre/lib/ibmorb.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/ibmcfw.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/ibmorbapi.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/ibmjcefw.
jar;/usr/sap/<SID>/wilyintroscope/jre/lib/ibmjgssprovider.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/ibmjsseprovider2.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/ibmjaaslm.jar;/
usr/sap/<SID>/wilyintroscope/jre/lib/ibmcertpathprovider.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/server.jar;/usr/sap/<SID>/wilyintroscope/jre/lib/xml.jar;
1CIUSERARGS    UserArgs:
2CIUSERARG               -Xmx256M
2CIUSERARG               -Xj9
2CIUSERARG               -Xjcl:jclscar_23
2CIUSERARG               -Dcom.ibm.oti.vm.bootstrap.library.path=/usr/sap/<SID>/wilyintroscope/jre/bin
2CIUSERARG               -Dsun.boot.library.path=/usr/sap/<SID>/wilyintroscope/jre/bin
2CIUSERARG               -Djava.library.path=/usr/sap/<SID>/wilyintroscope/jre/bin:/usr/sap/<SID>/wilyintroscope/jre/bin:/usr/sap/<SID>/wilyintroscope/jre/bin/classic:/usr/sa
p/<SID>/wilyintroscope/jre/bin:/usr/sap/<SID>/SYS/exe/run:/usr/sap/<SID>/wilyintroscope/jre/bin/j9vm:/usr/lib
2CIUSERARG               -Djava.home=/usr/sap/<SID>/wilyintroscope/jre
2CIUSERARG               -Djava.ext.dirs=/usr/sap/<SID>/wilyintroscope/jre/lib/ext
2CIUSERARG               -Duser.dir=/usr/sap/<SID>/wilyintroscope
2CIUSERARG               _j2se_j9=70912 0x09001000A048F3E8
2CIUSERARG               vfprintf 0x0000000110001910
2CIUSERARG               -Xms512m
2CIUSERARG               -Xmx4096m
2CIUSERARG               -Djava.awt.headless=true
2CIUSERARG               -Dsun.java2d.noddraw=true
2CIUSERARG               -Dorg.osgi.framework.bootdelegation=org.apache.xpath
2CIUSERARG               -Dinvokedviajava
2CIUSERARG               -Djava.class.path=/usr/sap/<SID>/wilyintroscope/bin/../launcher.jar:/usr/sap/<SID>/wilyintroscope/bin/../lax.jar:
2CIUSERARG               vfprintf
2CIUSERARG               _port_library 0x09001000A048FDF0
2CIUSERARG               -Xdump
Regards,
MK

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    ****** CA Wily Introscope License ******
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    Best Regards
    Hanuman

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    9/01/14 11:51:30.067 AM IST [INFO] [Carver data management] [Manager] Existing query file data\archive\1409250600000.data seems to be OK - not sure what to do with append inputs
    9/01/14 11:51:30.088 AM IST [INFO] [Carver data management] [Manager] Existing query file data\archive\1406831400000.data seems to be OK - not sure what to do with append inputs
    9/01/14 11:51:30.089 AM IST [INFO] [Carver data management] [Manager] Existing query file data\archive\1408991400000.data seems to be OK - not sure what to do with append inputs
    9/01/14 11:51:30.090 AM IST [INFO] [Carver data management] [Manager] Existing query file data\archive\1408905000000.data seems to be OK - not sure what to do with append inputs
    Please help me to sort this issue,
    Best Regards,
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  • Wily Introscope 8.2.2 - No License for Wrapper service

    Hi All,
    I've installed the Wily Introscope Manager 8.2.2. When starting the EM service, I get the following error message in the log file:
    STATUS | wrapper  | 2010/09/20 15:10:47 | --> Wrapper Started as Service
    STATUS | wrapper  | 2010/09/20 15:10:47 | Java Service Wrapper Standard Edition 32-bit 3.3.6
    STATUS | wrapper  | 2010/09/20 15:10:47 |   Copyright (C) 1999-2009 Tanuki Software, Ltd.  All Rights Reserved.
    STATUS | wrapper  | 2010/09/20 15:10:47 |     http://wrapper.tanukisoftware.org
    STATUS | wrapper  | 2010/09/20 15:10:47 |
    ERROR  | wrapper  | 2010/09/20 15:10:47 | License Error:
    ERROR  | wrapper  | 2010/09/20 15:10:47 | A valid license was not found in the Wrapper configuration file.
    ERROR  | wrapper  | 2010/09/20 15:10:47 |
    ERROR  | wrapper  | 2010/09/20 15:10:47 | A license can be obtained from the Java Service Wrapper site:
    ERROR  | wrapper  | 2010/09/20 15:10:47 |   http://wrapper.tanukisoftware.org/doc/english/purchase.html
    I believe that Wily is licensed as part of the Solution Manager Enterprise edition. So why do I need to buy an additional license?
    Regards,
    Masoud

    Hi 
    For the Wily Introscope Enterprise Manager 8.2 the error you described
    occurs if the em-include.conf file is missing in the EM' installation.
    This file is included into the SAP managed modules SAPISMM02_0*.SAR
    file.
    Note that for Wily Introscope EM 8.2.2 you need to install the SAP
    management modules after the installation of the EM 8.2.2 AND before
    you attempt to start the service
    Please refer to the Node 797147 for the documentation about the
    the SAPISMM02_0*.SAR - management modules to be installed on top of
    Enterprise Manager.
    Please consider additionally the Note 1273028
    - The Enterprise Manager can only be launched as Windows Service
    after the latest management module package (SAPISMM) has been
    installed. The SAPISMM package contains a file em-include.conf
    which is required.
    I would like to ask you to implement the Note 1273028 and to retest the
    issue.
    Best Regards
    Jai Wardhan

  • Reorganization of wily Introscope data on file system level

    Hello.
    The central repository for Wily Introscope performance data is supposed to be on /usr/sap/ccms, on Solution Manager server.
    Does anyone knows if there is a procedure to avoid this file system to grow too much? or if there are any estimation about the size this directory could reach?
    Kind regards,
    Fermín Álvarez

    Hi,
    I am also facing the same issue while starting Introscope Entraprise Manager. i.e " port already in use:8081 change the property introscope.entraprisemanger.webserver.port "
    If I check the for Introscope service
    bash-3.00# ps -ef | grep Intro
      sm1adm 12666 12662   0 11:52:07 ?           0:00 /usr/dt/bin/dthelpview -helpVolume Intromgr
        root 12817 10056   0 12:04:21 pts/1       0:00 grep Intro
    And following is the output for port 8081
    bash-3.00# netstat -a | grep 8081
          *.8081               .                0      0 49152      0 LISTEN
    Please tell me how to rectify the issue..
    Thanks & Regards
    Amair

  • Wily Introscope 7.1 error

    Dear all,
    Facing a bizar issue.
    I'm configuring Solution Manager Diagnostics (on Win2003 Server / IA64-bit, java 1.4.2_12) and installing Wily Introscope Enterprise Manager 7.1.
    Did the installation as described in the setup guide; the ccms/wilyintroscope in /usr/sap is created, the windows service is created an running. But when checking the log (IntroscopeEnterpriseManager.log) to verify EM is running I don't find the line 'Server listening for incoming .... on port 6001'.
    I also installed WebView on SAP NetWeaver and I'm able to display the login-screen, but i gives me the message 'This WebView instance is connected to the Enterprise Manager on unconnected.', while unconnected should be something like localhost.
    Someone any idea?
    Any help is highly appreciated!
    Tnx
    Roel

    Hello,
    I have the same problem.
    Moreover, in the logs I have "The EM docs webapp could not be started"
    Thanks for your reply !
    Chakire

  • Wily Introscope Manager

    Guys,
    I have some questions about Wily Introscope Manager.
    What is the difference between Wily Introscope Manager Workstation and WebView?
    I noticed that some data are not collected from Wily Agents, for instance: CPU, Servlets and so on..How can I solve those issues?
    In the lens area, where the Wily Agents are located for the same server there are two kinds of classifications, such as: SAP HostAgent SMD 96 and <SID>_DVE..._servername. What is the difference between them?
    Thank you so much again Experts
    Rer

    Hello Rer,
    What is the difference between Wily Introscope Manager Workstation and WebView?
    Webview = Html version using Microsoft SIlverlight
    Workstation (also called Investigator) = Java version
    The latest is recommended since it has more features and it is more stable.
    I noticed that some data are not collected from Wily Agents, for instance: CPU, Servlets and so on..How can I solve those issues?
    See the SMD Agent log files, it is responsible for such data. Report problems here or in customer message.
    In the lens area, where the Wily Agents are located for the same server there are two kinds of classifications, such as: SAP HostAgent SMD 96 and <SID>_DVE..._servername. What is the difference between them?
    These two locations are below the trees SAP HostAgent Process and SAP Netweaver. The first one is the host data + abap data (extracted from SMD Agent, SAP HostAgent, sapOsCol) and the second is Netweaver data extracted from the Introscope Agent.
    Problems in the first node, check smd agents, setup wizards.
    Problems in the second, check introscope setup.
    Best regards,
    Guilherme

  • Wily Introscope and "searchPrincipalDatabags"

    We have installed Wily Introscope (downloaded from SAP support) on our sandbox and Development environment and so far so good….
    We have the enterprise manager installed and have agents loaded on two SAP Enterprise Portal systems and both are sending data to the Wily enterprise manager. One of the two system seems to be locking up after about 2 hours of operation.
    We need to understand how to analyze the data we are receiving in WILY to troubleshoot our issue.
    Questions
    1) What is the best method to obtain info on how to analyze the data in Wily enterprise manager?
    2) We can see that just before the system stalls/locks up there is one "process" that seems to stand out: previous to the lockup this process is quick but then the number jumps up high to 120049
    example:
    SAP J2EE|User Management|DataBasePersistence|searchPrincipalDatabags     1     120049     120049     120049     120049
    What is searchPrincipalDatabags? and is there a known problem with this?
    Any input is appreciated

    > Depends on what you mean by big? We have 3066 users
    > and we are NOT using an external LDAP, thus we are
    > using the standard portal user store.
    Ok. We had issues with UME when someone wanted to see "all" users - who are stored in an external LDAP, that locked the server process too.
    > I have opened a OSS ticket, but did not assogn it to
    > (XX-PART-WILY) because I'm under the impression that
    > this is a portal issue, And I just need to be able to
    > interprete the info coming from Wily? does this sound
    > correct?
    Is the portal also locking up if the "wily agents" are not loaded?
    Markus

  • Wily introscope 8.2.2 service not starting

    Hi All,
    I have recently installed wily introscope on our new solution manager server, other than a few issues with modules the manager starts up without problems from a command line.
    When I try to start the manager as a service the wrapper application performs this error.
    STATUS | wrapper  | 2010/07/14 17:35:37 | --> Wrapper Started as Service
    STATUS | wrapper  | 2010/07/14 17:35:37 | Java Service Wrapper Standard Edition 32-bit 3.3.6
    STATUS | wrapper  | 2010/07/14 17:35:37 |   Copyright (C) 1999-2009 Tanuki Software, Ltd.  All Rights Reserved.
    STATUS | wrapper  | 2010/07/14 17:35:37 |     http://wrapper.tanukisoftware.org
    STATUS | wrapper  | 2010/07/14 17:35:37 |   Licensed to CA Wily Technology for Introscope Enterprise Manager
    STATUS | wrapper  | 2010/07/14 17:35:37 |
    STATUS | wrapper  | 2010/07/14 17:35:37 | Launching a JVM...
    INFO   | jvm 1    | 2010/07/14 17:35:37 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp
    INFO   | jvm 1    | 2010/07/14 17:35:37 | Exception in thread "main"
    ERROR  | wrapper  | 2010/07/14 17:35:37 | JVM exited while loading the application.
    STATUS | wrapper  | 2010/07/14 17:35:42 | Launching a JVM...
    INFO   | jvm 2    | 2010/07/14 17:35:42 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp
    INFO   | jvm 2    | 2010/07/14 17:35:42 | Exception in thread "main"
    ERROR  | wrapper  | 2010/07/14 17:35:42 | JVM exited while loading the application.
    STATUS | wrapper  | 2010/07/14 17:35:46 | Launching a JVM...
    INFO   | jvm 3    | 2010/07/14 17:35:46 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp
    INFO   | jvm 3    | 2010/07/14 17:35:46 | Exception in thread "main"
    ERROR  | wrapper  | 2010/07/14 17:35:46 | JVM exited while loading the application.
    STATUS | wrapper  | 2010/07/14 17:35:51 | Launching a JVM...
    INFO   | jvm 4    | 2010/07/14 17:35:51 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp
    INFO   | jvm 4    | 2010/07/14 17:35:51 | Exception in thread "main"
    ERROR  | wrapper  | 2010/07/14 17:35:51 | JVM exited while loading the application.
    STATUS | wrapper  | 2010/07/14 17:35:56 | Launching a JVM...
    INFO   | jvm 5    | 2010/07/14 17:35:56 | java.lang.NoClassDefFoundError: org/tanukisoftware/wrapper/WrapperSimpleApp
    INFO   | jvm 5    | 2010/07/14 17:35:56 | Exception in thread "main"
    ERROR  | wrapper  | 2010/07/14 17:35:56 | JVM exited while loading the application.
    FATAL  | wrapper  | 2010/07/14 17:35:56 | There were 5 failed launches in a row, each lasting less than 300 seconds.  Giving up.
    FATAL  | wrapper  | 2010/07/14 17:35:56 |   There may be a configuration problem: please check the logs.
    STATUS | wrapper  | 2010/07/14 17:35:56 | <-- Wrapper Stopped
    STATUS | wrapper  | 2010/07/15 09:47:08 | --> Wrapper Started as Service
    Unless I am missing something (most probable), it looks like the Java Main class wrapper.java.mainclass=org.tanukisoftware.wrapper.WrapperSimpleApp is looking for java.lang.NoClassDefFoundError
    Not being a java person language issue?
    Anyway has anyone had this issue or resolved it?
    Running windows 2008 R1 enterprise, oracle DB, solution manager EHP1
    Many thanks

    Hi Guilherme
    Just for yours or anyone running this under windows 2008, you were correct with note 1273028.
    If the windows service still fails to start please check if files ServiceWrapper.jar and ServiceWrapper.dll are present in folder lib. If not download them from attachment of this note: ServiceWrapper_822.zip for release 8.2.2.0, ServiceWrapperWindowsAMD64SAP.zip for previous 8.x releases.
    The service should start although giving an error message regarding the ServiceWrapper.dll. You can ignore this error.
    I noted that the installer did not install ServiceWrapper.jar and ServiceWrapper.dll, I down loaded both attachments, however ServiceWrapper_822.zip only seemed to work.
    Thanks for your help
    Mike

  • Wily Introscope manager 8

    I've installed Wily introscope manager 8 on a Solman 7 EHP1 Stack 18 system. When I go into diagnostics setup- managed systems - introscope agent it says enterprise manager version 7.2. I haven't even installed wily enterprise manager before so why is a previous version showing up?

    I know EHP1 SPS18 has some issues.
    This might be one of them.
    You might be best of upgrading to SPS19.
    Not really helpfull, but unfortunately I don't have a clue why it's showing wrong version.

  • Configure CA Wily Introscope - No connection user yet defined. Select one

    Hi,
    Can you please assist with this one.
    The basic configuration step is showing the following issue.
    "No connection user yet defined. Select one"
    Screen shot below. The next screen 3.1 also shows a similar error message.
    Regards
    Tariq

    Hi Tariq,
    It looks like the connection user for Wily EM in the solman_setup is missing.
    Please follow the steps below :
    Select a CA Wily Introscope Enterprise Manager.
    Choose the User Management button. A dialog box appears.
    Assign the user which is to be used to connect the CA Wily Introscope Enterprise Manager to SAP Solution Manager, For example : Admin
    Enter the password of the administration user.
    Choose OK.
    Make sure that the above settings are saved.
    Hope this helps.
    Thanks & Regards,
    Nisha

  • Extend Wily Introscope in Solution Manager

    Hello, Could I monitor other non SAP solutions in Solution Manager?
    I need to integrate all systems that are intended for monitoring (SAP
    and non SAP systems) to Solution Manager
    What is the scope of Wily Introscope in Solution Manager? Is the scope
    only with SAP products or I could extend Introscope's capabilities to
    other products?
    Thanks for your help
    Best regards
    Edgar Rafael Escobar Molina

    What is the scope of Wily Introscope in Solution Manager? Is the scope
    only with SAP products or I could extend Introscope's capabilities to
    other products?
    The Introscope coming with SolMan is only a part of the full Introscope suite. It contains only those applications necessary to monitor SAP systems. For other non-SAP systems you would need different agents which are not delivered and must be purchased separately. I´m also not sure if the Solman license permits the usage of those agents in non-SAP environments.
    Markus

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