WIM chat agent login problem

Hi All,
I have integrated the CIM version 9.0.2 with PCCE 10.5.x. All is working fine except two agents are having problem while they are trying to login.
When i enter the user name and password of those users it gives me attached error. I have tried to delete those users to add them again but system gives me message that these users have some task or feed back pending so these can not be deleted while i can not get into their Agent page due to error. 
Is there any way through DB i could delete them and add them again in the system as they are Integrated users and added in ICM.

Hi All,
I have integrated the CIM version 9.0.2 with PCCE 10.5.x. All is working fine except two agents are having problem while they are trying to login.
When i enter the user name and password of those users it gives me attached error. I have tried to delete those users to add them again but system gives me message that these users have some task or feed back pending so these can not be deleted while i can not get into their Agent page due to error. 
Is there any way through DB i could delete them and add them again in the system as they are Integrated users and added in ICM.

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