WIM Integration with MS Dynamic CRM

I have the below query on WIM 9.x
1. How to send the chat transcript or any information to MS Dynamic CRM
2. Search a CRM record from WIM GUI and tag the current chat transcript to CRM
Appreciate if anyone can help me on this.
Thanks in advance.
Rohit

Hi Mauro,
Looking at your background I thought maybe you could help me out wit this integration question.
I'm looking for some feedback on how best to integrate Microsoft Dynamics AX (DAX) with SAP CRM. We have a PI server.
From reading on the net, I see many people are using a middleware product called Scribe or BizzTalk. We already made an investment with SAP PI and we'd like to use it.
Do you have any references for Microsoft DAX integration with SAP CRM via SAP PI/ XI?
Thanks in advance!

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