Win 10 update stay at 55% for 5 hours and counting

Please help me im sure something its wrong, "configurating windows 10 update 55% complete dont turn off " its been 5 hours and counting in this screen.

Hi  ,
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP ENVY 15-j012la Notebook and issues with it not responing with a Windows 10 update. Try performing a hard reset. When performing a hard reset please note remove any and all USB devices. Disconnect all non-essential devices.It should continue where it left off.
Please let me know how this goes.
Thanks.

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