Win 32 and win 64 bit, tried to download itunes and nothing happens

I am massively frustrated. I have tried to download the new version of iTunes about 20 times. When I download 32 bit ( I have win7) it says I need to download the 64 bit! When I download the 64 bit, it says it not compatible. I have completely uninstalled the previous versions as per your support pages and removed temp files. Now I have no iTunes, I cannot download it and I have a new iPod shuffle which I cannot use. When I had iTunes 9, it could not find it anyway.
So what the HECK will I do now? Nothing works and whenever I try to download iTunes, it crashes half way anyway.

I use mobile broadband, that I get credit of data per month. It connects through a dongle with a mobile phone SIM card.
Ahhhhhh ... you might be getting "the Australian problem". Downloads do seem to get damaged reasonably often going through those (and for some as-yet-unknown-reason, it seems to be unusually common in Australia by comparison with other countries).
Okay ... generally if we can get an undamaged installer onto the PC, it will install okay. So, try downloading an installer on a different PC. Copy it to a memory stick, flash drive, thumb drive or other external hard drive (or perhaps even burn it to a CD-R). Carry it back to your PC, copy it to your hard drive and doubleclick the installer to start the install.
Does that one go through okay, demodia?

Similar Messages

HT1923 iTunes will not download. I have windows 7. Have uninstalled iTunes but I still can't download it. I have plenty of disk space and when I press the download iTunes button nothing happens

I have uninstalled iTunes and everything related but still cannot download iTunes. When I click in "download iTunes" nothing happens at all. I have plenty of disk space and don't know what else it could be. My laptop is only 2 years old and is fully updated

Hi Kazwa,
Here is an article that has some information on downloading iTunes using Internet Explorer that may help:
iTunes: Downloading iTunes for Windows using Internet Explorer
http://support.apple.com/kb/TS3212
You may also want to try another browser.
You can also try these direct download links depending on your OS:
iTunes 11.0.4
http://support.apple.com/kb/dl1614
iTunes 11.0.4 for Windows 64
http://support.apple.com/kb/DL1615
Cheers!
- Ari

I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." I am the sole user- please help.

I am trying to download iTunes on my new desktop computer (Windows 7, 64 bit). It starts installing, and then stops with the message- "The System Administrator has set policies to prevent this installation." This is a stand alone computer and I am the sole user.   Please help.

This is a Microsoft Windows Issue.
From a MS Support Engineer:
"Hi,
·        Is the computer on a domain?
·        Is the issue isolated to only this software or you get the same error message with other software’s as well?
Try the steps below and check if it helps.
Step 1:
Run the software setup file as an administrator and check if it helps.
a. Right click on the setup file of the software that you are trying to install.
b. Select “Run as administrator”.
Step 2:
Temporarily disable the antivirus software running on the computer and check if you are able to install the software.
Disable antivirus software
Warning:
Antivirus software can help protect your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it to install other software, you should re-enable it as soon as you're done. If you're connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to attacks.
Step 3:
a. Click Start, type "Local Security Policy" (without quotes) and press enter.
b. Click on Software Restriction Policies.
c. In the right pane, double click on the "enforcement".
d. Select “All users except local administrators”.
e. Click Ok and restart the computer and check if the issue is fixed."

TS3212 i am trying to download itunes 10.7. i have windows vista 32-bit. when i click on download. the pop up window comes up and ask to save or cancel, and then the webpage says thank you for downloading. it hasn't downloaded it. what can i do to fi

i am trying to download itunes 10.7. i have windows vista 32-bit. when i click on download. the pop up window comes up and ask to save or cancel, and then the webpage says thank you for downloading. it hasn't downloaded it. what can i do to fix this?

I'd first try downloading an installer from the Apple website using a different web browser:
http://www.apple.com/itunes/download/
If you use Firefox instead of IE for the download (or vice versa), do you get a working installer?

I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5 I am getting the following "The older version of Bonjour cannot be removed. Contact your tech." I've tried a good number of remedies to no avail. Can anyone help?

I have Windows XP, 32 bit version 2002 Svc Pack 2 and when trying to download iTunes 10.5.1 I am getting the following "The older version of Bonjour cannot be removed. Contact your technical support." I've tried a good number of remedies to no avail. Can anyone help?

For general advice see Troubleshooting issues with iTunes for Windows updates.
The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.
Your library should be unaffected by these steps but there is backup and recovery advice elsewhere in the user tip.
If you are running 64-bit Windows and the above steps haven't helped try installing the version of iTunes that can be downloaded from this support document. iTunes 12.1 for Windows (64-bit — for older video cards)
If you still have no luck try reinstalling iTunes 12.0, links in the user tip.
tt2

HT1926 Tried installing itunes for 64 bit Windowns on my PC but soon after download starts the box disappears and nothing happens. Any ideas?

Tried installing itunes for 64 bit Windowns on my PC several times but each time soon after download starts the box disappears and nothing happens. Any ideas?

11.Once the updates are done, make sure you are booted into Windows and call Microsoft support and explain the issue (doing a clean installation with an upgrade disk.) The issue is very common and not specific to Mac users so they will pass you to Tech support and help you activate your copy of Windows.
Not always. I tried. Easier to reinstall Windows 7 over itself, activated fine. Or just do the legal thing and buy full copy. Mac Pro owners that want dual processor support need Pro or Ultimate (Enterprise also) rather than Home Premium.
I would NOT use Boot Camp 3.1, it causes problems for number of Mac Pro owners, though maybe not all so unclear what/why) but just stay with Boot Camp 3.0x from the Snow Leopard DVD (which can have trouble with AppleHFS)

Im trying to download itunes and my computer will not run the itunes64 setup...where can i find the 32 bit install

im trying to download itunes on my pc...it says it can't run itunessetup64...how do i find the 32 bit version

it says it can't run itunessetup64
What's the precise text of that message, please?

Trying to download Itunes to a pc and it claims i am missing a program "MSVCR80"

trying to download Itunes to a pc and it claims i am missing a program "MSVCR80"

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

Trying to download Itunes and am getting error messages 7 and R6034

Trying to download Itunes and am getting error messages 7 and R6034?

Go to Control Panel > Add or Remove Programs (Win XP) or Programs and Features (later)
Remove all of these items in the following order:
iTunes
Apple Software Update
Apple Mobile Device Support (if this won't uninstall move on to the next item)
Bonjour
Apple Application Support
Reboot, download iTunes, then reinstall, either using an account with administrative rights, or right-clicking the downloaded installer and selecting Run as Administrator.
The uninstall and reinstall process will preserve your iTunes library and settings, but ideally you would back up the library and your other important personal documents and data on a regular basis. See this user tip for a suggested technique.
Please note:
Some users may need to follow all the steps in whichever of the following support documents applies to their system. These include some additional manual file and folder deletions not mentioned above.
HT1925: Removing and Reinstalling iTunes for Windows XP
HT1923: Removing and reinstalling iTunes for Windows Vista, Windows 7, or Windows 8
tt2

I am getting this error message when trying to download itunes on windows 7 32 bit: microsoft.vc80.crt.type="win32".version="8.0.907276195".publickeytoken="1p86369 ale18e36" Hresult: 0x800736fd

I am getting this error message when trying to download itunes on windows 7 32 bit: microsoft.vc80.crt.type="win32".version="8.0.907276195".publickeytoken="1p86369 ale18e36" Hresult: 0x800736fd
Can someone please Help?

I found htis other post https://discussions.apple.com/thread/3401328?start=0&tstart=0
I also found this in another post
These ones are typically caused by underlying problems on the PC that also often cause Windows Updates to fail to install. If we can fix the Windows Update trouble, we can usually get the iTunes trouble cleaned up en passant.
Go into your Windows update and try to check for new updates. If updates install, stock up on the ones you're behind on, restarting the PC if requested to do so. After the restart, try installing iTunes again. Does it go through this time for you?
If windows updates fail to install, go into your Update History and doubleclick the failures. What alphanumeric codes appear for you? (For example, 8007000B.)

Trying to download iTunes 64-bit version on my new Windows 7 PC. Getting the error 'could not locate "%APPDATA%". How do I get past this error? The software doesn't install.

Trying to download iTunes 64-bit version on my new Windows 7 PC. Getting the error 'could not locate "%APPDATA%". How do I get past this error? The software doesn't install. Appreciate if someone in the forum can help.

The backup and restore from the iCloud was a little unnerving since the restore erased all information from the iPod. The iCloud backup and restore took a long time, but worked. I was very grateful.
Trying again to backup to iTunes locally proved to be the same challenging problem. The same backup to corrupt file was the message. The status bar showing backup seemed to move faster to start, but then slowed to a creep toward the end before the error.
When trying to restore a backup in iTunes, the "Restore" button is grayed out since it is looking for a local copy. Any restore would need to be from the iCloud which already worked but isn't the final solution.
Your suggestions were good, I am just in the same boat. Any thoughts about doing the following?
1) creating a cloud backup
2) resetting the iPod to factory defaults
3) removing all traces of iTunes from my computer and
4) installing iTunes and setting up iPod from scratch.
This is the next thing on my list.

I have a new laptop running Windows 8.1. The 10.3.1 version downloaded, but it was incompatible. Then I tried to download Itunes 11.1.5 and it comes up with the box asking me to save. When I click on save...NOTHING happens. AAAAAHHHHH!

I have a new laptop running Windows 8.1. The 10.3.1 version downloaded, but it was incompatible with Windows 8 and 64-bit. Then I tried to download Itunes 11.1.5 and it comes up with the box asking me to save. When I click on save...NOTHING happens. AAAAAHHHHH!!! I even clicked on the download list to see if it is possessed and downloaded somewhere I didn't choose, but that's NOT happening either. Please help me! I have been messing with this and 4 other problems on this laptop for the last 32 hours. I'm getting tired and frustrated. Also, I haven't even put music on THIS Laptop because on my other one, I ended up with at least 5 copies of EACH SONG. Let's see 636 X 5 = 3,180 and they were in EVERY POSSIBLE LOCATION!!!
Thanks for your time,
Laura

See the futher information area of Troubleshooting issues with iTunes for Windows updates for download advice and direct links if required.
See this migrate iTunes library post for advice on moving the library over from a previous computer and this post on deduplication.
tt2

I am trying to download itunes 10.7 and keep getting "error writing to file C\config.msi\6f8a6.rbf. Can anyone help?

I am trying to download itunes 10.7 and keep getting "error writing to file C\config.msi\6f8a6.rbf" Can anyone help?

Are you running Kaspersky security software on that PC? (There's been a few reports in recent times of Kaspersky interfering with iTunes installs, with that message being produced.)
If there is Kaspersky on board, we should try some general-principles getting-past-security-software-interference troubleshooting.
Download and save a fresh copy of the iTunesSetup.exe (32-bit installer file) or iTunes64Setup.exe to your Hard drive. (Don't run the install on line, and don't start the install just yet.)
http://www.apple.com/itunes/download/
Restart the PC. After the PC restarts do not open any applications. Disconnect from your network and/or the internet. Now switch off all your security software (firewall, antivirus, antispyware).
Now start the install by doubleclicking the iTunesSetup.exe (or iTunes64Setup.exe) file you downloaded earlier.
Reenable all security software prior to reconnecting to your network and/or the internet.
Any better luck with the security software shut down?

Hi. I'm trying to download itunes on vista 32 bit. I've uninstalled my previous version of itunes. Each time I start downloading it stops at 12% - every time. I've turned off my pop-up blocker. Any ideas greatly appreciated

Hi. I'm trying to download itunes on vista 32 bit laptop. I've uninstalled my previous version of itunes. Each time I start downloading it stops at 12% - every time. I've turned off my pop-up blocker. Any ideas greatly appreciated

After this frustrating event, just wanted to let others know how I solved it. After fully deleting iTunes 8 - still no success. Finally went to the Apple store in Perth WA. Using their in store wireless, it downloaded fully. I use wireless 3 and obviuosly the signal is not strong enough. The Apple store is one amzing experience - worth the frustration with getting iTunes 10 downloaded. Will have to take another visit to the store as my upgrades keep falling over.

I'm trying to download itunes 10 but I get to a point in the download and it tells me, "The feature you are trying to use is on a network resource that is unavailable" but I haven't had itunes on my computer for a year now so how can I get around this?

I'm trying to download itunes 10 but I get to a point in the download and it tells me, "The feature you are trying to use is on a network resource that is unavailable" but I haven't had itunes on my computer for a year now so how can I get around this?

iTunes.msi
Perfect, thanks.
Download the Windows Installer CleanUp utility from the following page (use one of the links under the "DOWNLOAD LOCATIONS" thingy on the Major Geeks page):
http://majorgeeks.com/download.php?det=4459
To install the utility, doubleclick the msicuu2.exe file you downloaded.
Now run the utility ("Start > All Programs > Windows Install Clean Up"). In the list of programs that appears in CleanUp, select any iTunes entries and click "Remove", as per the following screenshot:
Quit out of CleanUp, restart the PC and try another iTunes install. Does it go through properly this time?

Win 32 and win 64 bit, tried to download itunes and nothing happens

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