Win 7 Blu-Ray DVD driver installation failing

I have a user who just purchased a new HP Pavilion Entertainment laptop Model dv6t-2000.  The DVD drive is identified in the Device Manager as "hp BDDVDRW CT21L".  The drive appears in Device Manager with the classic yellow icon and the properties list error code 39 as the reason for why Windows cannot successfully start or install the driver.  The drive does not appear at all in Windows explorer because it is not installed.
The Recovery Manager has been used to reinstall the hardware drivers but no driver appears for the DVD drive.
I have uninstalled the drive from Device Manager and restarted the system but the problem remains.
I have searched for another source for the correct driver and have found nothing.
The HP website doesn't even recognise the drive name.
As soon as the owner provides the OEM cds, I will attempt to reinstall the driver.
Any suggestions for how to fix this problem would be appreciated.

Hi how's it going, hope ur doing fine.
I am currently experiencing this exact problem and noted the date of your post. [and also the no-response-so-far]   Did you ever manage to get a fix for this problem?
I have an hp hdx9313tx notebook pc, that I basically bought to play blu-ray's on.  I upgraded from Windows Vista Ultimate x64 to Windows 7 Ultimate x64 and lost blu-ray capability and apparently the quick-play touch buttons don't work properly now either.  It still plays back a regular DVD.
When I put a blu-ray in the drive, it seems to get 'read' but when I click PLAY a message pops up that:                                      "VGA Resource is unavailable.  Playback is not allowed"
So far hp's Support & Drivers pages are not listing any Support & Drivers for for this model running any version of Windows 7.  p/n KU827PA#ABG   HDX9200 series
Anyway I hope you did find a way to sort this and look forward to seeing post update from you.  Thanks very much from Dave.

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