Win 7 doesn't see ipod clickwheel

Downloaded iTunes and installed on Win7. Connected iPod click wheel, windows says "driver didn't install" and iPod doesn't appear in iTunes.

Hi @EricEricEric
I would like to help you complete the software installation. Please first go to the front panel of the printer and touch the arrow down to navigate to and select Settings. In the Settings menu, look for and choose the Wireless menu, then select Advanced Settings. In the Advanced network settings, choose IPv6 and turn it off. Once the IPv6 is off, return to the computer, and download and run the HP Printer Install Wizard for Windows
The HP Printer Install Wizard for Window was created to help Windows 7, Windows 8, and Windows 8.1 users download and install the latest and most appropriate HP software solution for their HP Printer.
I hope this helps.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

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OK, so I tried the Reset again. Still didn't work. THEN I saw this:
Tip:
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Message was edited by: swissmac
Message was edited by: swissmac

Win 7 doesn't see ipod clickwheel

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