Win 8.1 will not load after update from 8.0

I have a M6-K010dx with win 8. Was fine for 2 years untill updated win 8.1. Now can not access nor recover or re-install win 8. Was purchased at Best Buy but was not given any software or keys. No keys on bottom. When trying to re-install system it says partistion is not there for use. I have tried to call Best Buy and they say I must buy new software and recovery disks. I have tried to boot from USB but will not do it. Have changed in bios for boot order. I do not have a USB DVD but cnan probably get one. If I DL ISO I will not have key to use.
It would appear that as the screen flashes on and off that it may be a video driver problem but have no way of fixing if it is. Do not think I should have to buy new software as I paid for it at purchase and not sure if I did I could install from USB. Because of the lack of rercover partition not there I would think I was sold a defective system.
Any help appreciated.

Hi @guaranteed ,
Thank you for visiting the HP Support Forums and Welcome. I have looked into your issue about your Windows 8.1 not loading correctly after an update. Windows 8.1 is just an update and would not remove your partition.
You can reinstall Windows 8 with any Windows 8 disk as long as it is the same version as yours. Windows 8 Home or Windows 8 Professional. It will install and update with no issues.
You might want to look at this document on some different options.
Hope this helps.
Thanks.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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