(Win 8.1) **Windows asking for startup password

My mother (who is 82) has somehow locked up her computer so it asks for a start up password during boot up. (Windows 8.1 OS) I have tried to change the start up option to Safe Mode, attempted to do a system restore etc and it reads " You
need to sign in as an administrator to continue, but there aren't any administrator accounts on this PC" for every thing I attempt to do.
The laptop does not have a DVD drive. (I do have a repair disc for 8.1 on a DVD for my laptop). I am lost as to how to proceed to get this thing un bricked. Please advise.
Peter Meyers

Hi Peter,
If you couldn't remember the administrator account password and you don't have any other account in the system, you will have to re-install the system, because even the installation DVD as you said won't help recover or reset the administrator's password.
Regards
Wade Liu
TechNet Community Support

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