Win 8 upgrade loss of Adobe software issue

Question

Hi,
Just upgraded to windows 8 and my Premier and Photoshop Element 10 software purchesd with a Sony Viao in January 2012 is missing. Is it a compatibilty issue?
Please advise. Thanks.
Frank Mika
[email address removed]

Answer 1

I am a freelance videographer for a newspaper. Before upgrading to Windows 8, I contacted Adobe support (and cruised through a few forums) to make sure that Premiere Elements 10 would be compatible with Windows 8. This was important, because I have projects that I edit using Premiere Elements. Because I work for a newspaper, it is important that the features I am editing are in a timely manner, in order to reach the deadlines I am given.
I upgraded. It did not work. After a few hours of troubleshooting, I was told that there was nothing I could do, and that Premiere Elements was NOT compatible with Windows 8. I told Adobe that I had a deadline to keep for the newspaper (extremely frustrating, because the features were almost finished...just needed a few additions) and that if there was a version of Premiere available that worked with Windows 8, that I would download and purchase it in order to finish my piece. I was told by Adobe that CS6 (Premiere 11) was compatible and it should work fine.
Already feeling wary about Adobe and their support team, I decided to download (4 hour download) CS6 to make sure Premiere actually WORKED before I bought it. Surprise surprise, it didn't. I got an error with something to do with incompatible video codes. This cannot be, as I just purchased a BRAND NEW HP Touchsmart 660 with everything needed in order to run full programs (video card, etc).
By now, this ordeal has gone on 4 days. On day 5, I contacted Adobe AGAIN, telling them that CS6 didn't work. They assured me that my case had reached Tier 2, and that I would recieve a call back by the weekend.
Here we are, Tuesday. Yesterday, my editor asked about the status of the videos, that should have been finished by Friday the 9th. They weren't, and as a result I was taken off the project, and temporarily let go, due to my inability to provide content.
This is how I make a living. I am now unable to provide content for my employeer, and am out a weeks paycheck.
UNACCEPTABLE. I understand that Adobe wants to make a dollar, but at what cost? What about the customer?