Win  -Files were not obtained from device

Photoshop Elements 4.0
Windows XP
SanDisk SD memory card
I am a beginner. I put the memory card in the card reader. I went to Organizer. I went to "File" -- "Get Photos" -- "From camera or card reader". I could see all the photos from the memory card on the computer screen in the Photo Downloader. In the Photo Downloader, I clicked on "Get Photos". Then I got a message that said "Files were not obtained from device." Then I created a new folder and browsed to it in the Photo Downloader. This time it worked. Was the original problem that I didn't have a folder selected?

Well, I'm guessing here, but many odd things in Elements get cleared up when you reset the preferences. This involces holding down Ctrl+shft+alt when you launch the program and then saying yes at the prompt. It's a bit tricky to get it just right if you have a fast PC but it may be worth a try.
Colin

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