Win.Trojan.Agent-757477 found on my macbook and can't get rid of it!

I click delete file and then..failure to delete file comes up on my protect mac antivirus! both to Win.Trajan.Agent-757477 and Win.Adware.Agent 8008! what can I do ?

Back up all data, then get rid of your worthless, time-wasting "anti-virus" software according to the developer's instructions. Don't forward email attachments to Windows users unless you created them yourself.

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I set up a location based reminder in notification last week to test it out. Worked great, but now I cannot get rid of it. It does not show up in any list on the notifications pages, but can be found in search. How can I get rid of this notification?

Last week I set up a location based reminder in notifications to test it out. Worked great. However, I can't get rid of it. It does not show up on any of the pages, either reminders or completed. I can search and find it, shows it should be in reminders page, but it is not there for me to remove. Any ideas?

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

I ran a scan on my computer and it found 1,288 errors how can I get rid of them?

I did a scan test on my desktop and found that I have run sections(10 errors), user software settings(195 errors), system software settings(867 errors), ActiveX and com sections(78 errors), file associations(92 errors), uninstall sections(known as add-remove programs in control panel found(28 errors), current user file extensions(3 errors), shared Dlls(1 error) and in the missing help files (4 errors). How can I get rid of all these errors?

As this is not a Firefox question, you should consider asking this in a forum that specializes in Windows questions, such as Eileen's Lounge - http://eileenslounge.com/

Trojan, possibly mackeeper, on macbook air and can't get rid of it

So I accidentally downloaded a file that would allow me to watch a video because "mine was out of date" or something, not Adobe, and wasn't really paying attention and realized that I download it and when I thought i was deleting it I realized I installed it instead. I wasn't that worried about it at first because I was always under the impressions that macs couldn't get any type of virus at all. I had thought that just deleting the files off the computer would solve my problems but they didn't and can't seem to find any other suspicious files so they appear to be gone. I continuously get adds for "mackeeper", anti-virus products and then just some random stuff every time i open a new tab. I have spent hours trying to figure out how to get rid of this and I have been unsuccessful. I download an anti-virus product, Sophos Anti-virus, and did a full scan but it said there were no threats, maybe due to me deleting files. I then checked my extensions in my Safari preferences and there is not a single extension there. I have tried looking/ using the terminal and activity monitor to help this, due to others suggesting this with instructions, and haven't been able to understand the directions at all to get it to work. Also I get these pop-ups in both safari and chrome. I don't know what to do next and can't find anything that seems to work. Would a complete reboot of the computer fix this? Do I need to try a new anti-virus system? or is there some other way to fix it that I'm missing? or am i screwed because I actually installed this program and then deleted the files that I found which I also deleted from the trash? Please help

There is no need to download anything to solve this problem. You may have installed a variant of the "VSearch" ad-injection malware. Follow Apple Support's instructions to remove it.
If you have trouble following those instructions, see below.
Malware is always changing to get around the defenses against it. This procedure works as of now, as far as I know. It may not work in the future. Anyone finding this comment a few days or more after it was posted should look for a more recent discussion, or start a new one.
The VSearch malware tries to hide itself by varying the names of the files it installs. To remove it, you must first identify the naming pattern.
Triple-click the line below on this page to select it, then copy the text to the Clipboard by pressing the key combination command-C:
/Library/LaunchDaemons
In the Finder, select
          Go ▹ Go to Folder...
from the menu bar and paste into the box that opens by pressing command-V. You won't see what you pasted because a line break is included. Press return.
A folder named "LaunchDaemons" may open. Look inside it for two files with names of the form
          com.something.daemon.plist
and
           com.something.helper.plist
Here something is a variable string of characters, which can be different in each case. So far it has always been a string of letters without punctuation, such as "cloud," "dot," "highway," "submarine," or "trusteddownloads." Sometimes it's a meaningless string such as "e8dec5ae7fc75c28" rather than a word. Sometimes the string is "apple," and then you must be especially careful not to delete the wrong files, because many built-in OS X files have similar names.
If you find these files, leave the LaunchDaemons folder open, and open the following folder in the same way:
/Library/LaunchAgents
In this folder, there may be a file named
          com.something.agent.plist
where the string something is the same as before.
If you feel confident that you've identified the above files, back up all data, then drag just those three files—nothing else—to the Trash. You may be prompted for your administrator login password. Close the Finder windows and restart the computer.
Don't delete the "LaunchAgents" or "LaunchDaemons" folder or anything else inside either one.
The malware is now permanently inactivated, as long as you never reinstall it. You can stop here if you like, or you can remove two remaining components for the sake of completeness.
Open this folder:
/Library/Application Support
If it has a subfolder named just
           something
where something is the same string you saw before, drag that subfolder to the Trash and close the window.
Don't delete the "Application Support" folder or anything else inside it.
Finally, in this folder:
/System/Library/Frameworks
there may an item named exactly
            v.framework
It's actually a folder, though it has a different icon than usual. This item always has the above name; it doesn't vary. Drag it to the Trash and close the window.
Don't delete the "Frameworks" folder or anything else inside it.
If you didn't find the files or you're not sure about the identification, post what you found.
If in doubt, or if you have no backups, change nothing at all.
The trouble may have started when you downloaded and ran an application called "MPlayerX." That's the name of a legitimate free movie player, but the name is also used fraudulently to distribute VSearch. If there is an item with that name in the Applications folder, delete it, and if you wish, replace it with the genuine article from mplayerx.org.
This trojan is often found on illegal websites that traffic in pirated content such as movies. If you, or anyone else who uses the computer, visit such sites and follow prompts to install software, you can expect more of the same, and worse, to follow. Never install any software that you downloaded from a bittorrent, or that was downloaded by someone else from an unknown source.
In the Security & Privacy pane of System Preferences, select the General tab. The radio button marked Anywhere should not be selected. If it is, click the lock icon to unlock the settings, then select one of the other buttons. After that, don't ignore a warning that you are about to run or install an application from an unknown developer.
Then, still in System Preferences, open the App Store or Software Update pane and check the box marked
          Install system data files and security updates (OS X 10.10 or later)
or
          Download updates automatically (OS X 10.9 or earlier)
if it's not already checked.

Just bought a Macbook and can't get on AIM via IChat

Hello all,
New to the Apple Macbook community.
For some reason my brand spanking new MacBook won't connect to my AIM account from iChat. I'm using all the right log on info... Any ideas how I can fix the problem?
Thanks!
Jason

Hi,
In iChat > Preferences > Accounts.
You account/Screen Name is spelt properly ?
The password shows in the Keychain as the "right" one ? (Use the Next Step section)
With the same details you can log in to any AIM Page or AIM Express ?
If the above check out then is the Mac Firewall ON?
System Preferences > Security > Fireweall tab/button
If it is ON, go to the Advanced Button
Is Allow Signed apps enabled ?
If so, is iChat in the List ?
A web browser login to AIM will use ports 80 and possibly 443 for securely logging in.
AIM based apps use port 5190 be default.
iChat therefore will tend to use this port and even if ichat is allowed through the firewall then it may not be allowed through your Routing device.
Go to the iChat Preferences > Accounts
Click on the Server Settings tab/button
As you can't log in you should be logged out and the text you see should be dark (and Editable)
Change the port to 443.
Go to the Account Info tab and tick the "Use this Account" check box to Log in.
If that works it is most likely that the router is the issue.
This will let you Text chat as well as Login.
File Transfers and Video (or Audio Only) chats will still be beyond you until you open ports in the Router.
Log on to the Router and check every menu and link (tab and Menu or whatever your device has) to find if it has UPnP
Enable that (Apply/Save Settings)
You should now be good to go.
8:06 PM Sunday; May 29, 2011
Please, if posting Logs, do not post any Log info after the line "Binary Images for iChat"
 G4/1GhzDual MDD (Leopard 10.5.8)
 MacBookPro 2Gb( 10.6.7)
 Mac OS X (10.6.7),
"Limit the Logs to the Bits above Binary Images."  No, Seriously
>

Installed office for mac (trial version). now I got 2 excel files, which cannot be deleted. I googled the names of the sheets and found chinese websites I never visited. Are those dialers? How can I get rid of them? system is mac lion(with win 7 parallel)

now I got 2 excel files, which cannot be deleted on my desktop. I can't open them, either. I googled the names of the sheets and found chinese websites I never visited. Are those dialers? How can I get rid of them? system is mac lion (with win 7 parallel)

The people who make that stuff have their own forums you can also search/ask in:
http://answers.microsoft.com/en-us/mac/forum

My MacBook Air can't get past the gray screen with the apple logo. What's the fix?

My MacBook Air can't get past the gray screen with the Apple logo, so I can't login. Does anyone know the fix for this?

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into Recovery by holding down the key combination command-R at the startup chime, or from a local Time Machine backup volume (option key at startup.) Release the keys when you see a gray screen with a spinning dial. When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in the support article linked below, under “Instructions for backing up to an external hard disk via Disk Utility.”
How to back up and restore your files
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode by holding down the key combination command-T at the startup chime. Connect the two Macs with a FireWire or Thunderbolt cable. The internal drive of the machine running in target mode will mount as an external drive on the other machine. Copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
How to use and troubleshoot FireWire target disk mode
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Before reconnecting an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Step 3
Boot in safe mode.* The instructions provided by Apple are as follows:
Shut down your computer, wait 30 seconds, and then hold down the shift key while pressing the power button.
When you see the gray Apple logo, release the shift key.
If you are prompted to log in, type your password, and then hold down the shift key again as you click Log in.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
*Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t boot in safe mode. Post for further instructions.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is damaged and the drive is probably malfunctioning. In that case, go to step 5.
If you can boot and log in now, reboot as usual (i.e., not in safe mode.) If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 4
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 5
Launch Disk Utility in Recovery mode (see above for instructions.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it produces. Look for the line "Permissions repaired successfully" at the end of the output. Then reboot as usual.
Step 6
Boot into Recovery again. When the OS X Utilities screen appears, follow the prompts to reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Note: You need an always-on Ethernet or Wi-Fi connection to the Internet to use Recovery. It won’t work with USB or PPPoE modems, or with proxy servers, or with networks that require a certificate for authentication.
Step 7
Repeat step 6, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a backup.
Step 8
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store to have the machine tested.

I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have

I clicked on iMessage on my Macbook Pro today for the first time, and now NOTES keeps opening up every 5 seconds, with a new note. I cannot stop it from opening. If I close it or force close, it opens again in 5 seconds. I can't get rid of it. I have tried to clear out the iMessage settings I had put in, and I've tried to adjust the Accounts to not include notes to synch. But, Notes will not stop. It opens a new note, and even if you ignore it, it assumes preference every 5 seconds, and the Mac is impossible to use.

Do you have any Boot Camp or other secondary partitions set up on your system? If so then try running a disk verification routine (chkdsk, etc.) in Windows to repair the disk. While I've not heard of it happening recently, in the past errors in these partitions have resulted in stubborn ghost files appearing in OS X.

I have reinstalled mountain lion on my MacBook Pro and can't get the games back App Store says they'll already installed how can i download them can anyone help

I have reinstalled mountain lion on my MacBook Pro and can't get the games back App Store says they'll already installed how can i download them can anyone help

I have eactly the same problem - it seems that the downloaded version on MBA is version 6.0 and on iPad is is version 2.0 -
Issue is when i tried to save the presentation on MBA Keynote 09 - Keynote crashed.
I tried to save is as Powerpoint in MBA and it crashed as well!
Message was edited by: Innovaxin

Why does the iCal app on my MacBook Pro only have a 2-year archive? Where did everything before that go? And can I get it back?

I use my iCal as a daybook and every now and again need to reference events or occurences from several years ago. I tried to look something up from back in 2010 and the iCal on my MacBook Pro only has iCal data from Jan 1, 2011 onwards. Everything I've put in prior to that seems to have disappeared! I can't find anything under preferences that mentions archiving/storage. Can I change the setting so that this info is kept forever? And can I get my previous info back?

You can only sync with one computer. When you synced to the new computer it would have erased it and synced what was on the new computer.
You always need to have a backup, an iPhone is not a storage device.
When you get a new computer you need to transfer your library before syncing
If you don't have a backup you may be out of luck
The only thing would be if you're in the US and have access to the iCloud beta to reload purchases
http://support.apple.com/kb/ht2519

HT4356 I have the up photos smart 5514 printer and can't get it hooked up to print web pages. It says no air printers found and both a connected to the same wifi

I have the up photos smart 5514 printer and can't get it hooked up to print web pages. It says no air printers found and both a connected to the same wifi

Shannmo-
The HP PhotoSmart 5514 is on Apple's list of AirPrint printers, so it should work. <iOS: AirPrint 101>
One problem might be that your WiFi router does not correctly handle Bonjour data required by AirPrint. Contact the router's manufacturer to see if there is a change to its setup or a firmware update that will solve the problem.
I had a printing problem several months ago, where the WiFi had jumped to a neighbor's WiFi that happened to have the same name. There are a LOT of WiFi routers out there named "Linksys"!
Fred

How can i get rid of a blue screen background on my MacBook Pro

how can i get rid of a blue screen background on my MacBook Pro

Hi Heidi,
Do tou mean it only boors to a blue screnn???
If 10.7.0 or later...
Bootup holding CMD+r, or the Option/alt key to boot from the Restore partition & use Disk Utility from there to Repair the Disk, then Repair Permissions.
If that doesn't help Reinstall the OS.

I have downloaded 2 free books and can't get them to work, I am on a macbook pro

I have downloaded 2 free books and can't get them to work, I am on a macbook pro

iOS devices only.

After installing Itunes 10.6.3 When ever I start the computer I get a pop up the says "Applesyncnotifier.exe- unable to locate component, this application has failed to start because Corefoundation.dll was not found" How can I get rid of the pop up?

After installing Itunes 10.6.3 When ever I start the computer I get a pop up the says "Applesyncnotifier.exe- unable to locate component, this application has failed to start because Corefoundation.dll was not found" How can I get rid of the pop up?

I hope it doesn't effect how I down load my itunes to my ipod and iphone.
No you should be fine. (The MobileMe service is being shut down, anyway, so there should be no impact at all.)

The screen on my MacBook goes black often. I can still see a faint image of what's on the screen, and can only get it to illuminate by moving it back and forth. What could the issue be? How can it be fixed?

The screen on my MacBook goes black often. I can still see a faint image of what's on the screen, and can only get it to illuminate by moving it back and forth. What could the issue be? How can it be fixed?

The startup disk may need repairing ...
Launch Disk Utility located in HD > Applications > Utilities
Select the startup disk on the left then select the First Aid tab.
Click: Verify Disk (not Verify Disk Permissions)
If the disk needs repairing, restart your Mac while holding down the Command + R keys. From there you can access the built in utilities in OS X Recovery to repair the startup disk.

Win.Trojan.Agent-757477 found on my macbook and can't get rid of it!

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