Win XP and iTunes

I have a 5th generation ipod but i've been facing the problem while putting video songs into my ipod! I mean audio songs can be uploaded but when i drag any video song into iTunes library, there appears an error that " iTunes has encountered problems and will be shut down" and there are two options at the bottom " send" or "don't send".
The error is something like mentioned above. One thing more, whenever i reinstall win xp, the problem gets solved just temporarily, but there appears the error again.
Please help me, thanks

make sure the video is not corupt.
also please check that it is correct format as expected by ipod e.g. mp4. ipod does not like mpeg.

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