Win10 file explorer can't see MyCloud but desktop app can.

I am using the final Win10 software (well, build 10240 anyway). Previous builds all worked fine with MyCloud but now file explorer doesn't show it under Network. However the WD Cloud app can see everything on it and I can access the device ip address in my browser ok. I'm missing something very obvious I think but what?!Brian

I don't know the drive name. There is WD service running which says it is for 'discovery' but I knew that since WD software can see it, just file explorer can't.

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Just bought CC but desktop apps still are telling me to "Download trial" i havent gotten any options to instal CC. i dont know where to go from here

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Bellag314 are you signing in with the Adobe ID tied to your membership? If so then please see Sign in, activation, or connection errors | CC, CS6, CS5.5 - http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html as it is likely your computer is unable to communicate with our activation server.

Seeing Visually from Desktop App Need Help

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Opening a file from File Explorer does not open in Office 2013, Windows 7

When opening a DOCX from file explorer, Office Word will open but it will not load the file unless
you open it from Office Word.

Hi,
Please first try to find the Word template file "Normal.dotm" and rename it to "Normal.old", then restart Microsoft Word to check the result. By default, the Normal.dotm file can be found in:
C:\Users\%username%\AppData\Roaming\Microsoft\Templates
If above doesn't fix the issue, please try to force a re-register of Word in the Windows registry to check if it helps. To do this, please follow:
1. Click Start, and then click Run.
2. Click Browse.
3. Locate the Office folder, click the Winword.exe file, and then click
Open. The Winword.exe file is located in the following folder by default:
C:\Program Files\Microsoft Office\Office15
Note The path to Winword.exe is enclosed in quotation marks.
4. Click in the Open box, and then reposition the insertion point outside of (to the right of) the closing quotation mark at the end of the path statement.
5. Type a space, followed by the /r switch:
“C:\Program Files\Microsoft Office\Office15\Winword.exe” /r
Hope this helps.
Regards,
Steve Fan
TechNet Community Support

Desktop app not redirecting so can get apps

lion 10.7.5 I am new to the site and want to dwonload apps but desktop app not redirecting to do so and wheel is just spinning c\going nowhere, and I have not found any other way to download the apps.
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Pat
<Removed by Moderator>

Hi Patriciago,
If you are facing issues downloading products from creative cloud.
Then please use the below link to download Adobe Products.
http://prodesigntools.com/adobe-cc-direct-download-links.html
Please make sure to complete the Very Important Instructions section prior to clicking on the download link.
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telling me to buy a new router is NOT a solution.
And why not? Apple is selling these things like BigMacs. They can't make enough of them. You've been suffering since May because you refuse to get a decent router.
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I would like to thank everyone who helped me with this issue.

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Can't Access One of My Network Computers via Windows (File) Explorer

I've just installed a new router (Linksys EA3500 Dual Band) to replace my old (Linksys WRT100), but can't imagine how that could cause this trouble, except that prior to installing the new router, all worked properly. I have three Workgroup computers
on my network, one running Win 7 Ultimate 64bit (call it Tower-755, an older laptop upstairs running Win 7 Pro 32bit (call it MommaDell), and a super laptop running Win 7 Pro 64bit (Call it M6600). On Tower-755 I have a mirrored Raid1 drive - call
it Z: - that I share over the net (i.e. Everyone = Read/Write).
Since installing the new router, when I open File Explorer on M6600 or MommaDell, I can see - in the search pane (under Network) - all three computers, and when I click on MommaDell, its shared folder is accessible, but when I click on Tower-755
I get an error saying, "Windows cannot access
\\Tower-755, yet I can ping it successfully from a command prompt.
However, when I open File Explorer on Tower-755, although I can see all three computers in the search pane (under Network), I can't access any of the three (including Tower-755 itself); I get the same error message, although I CAN ping them from a command
prompt.
Also, and I'm not sure if this related, in the search pane under HomeGroup on all three computers, I can only see MommaDell.
I've checked and double checked all my router settings, including the IP Address range (192.168.1.2 - 51). I also have a Domain Controller server with two joined workstations on the net, so I have a static IP in order to be able to access the server
and/or workstations remotely when we travel.
That's my story and I'm stuck with it, but I'd sure be grateful for any help with this mess.
Capt. Dinosaur

Hi Capt,
In order to help you analyze your issue, we need confirm some situations.
1. Did these 3 computers all join the same HomeGroup or Workgroup?
Yes
2. Domain Controller server with two joined workstations you mentioned, did it mean two of these 3 computer joined the domain environment?
No. Those are separate computers in their own domain, just using the same network.
3. Did you ping via IP address or computer name?
Both, but this morning something is different.
a. MommaDell and M6600 can ping each other both by IP and Name, but can't ping Tower-755 either way.
b. Tower CAN ping both MommaDell and M6600 both ways.
According to your description,
Tower cannot ping MommaDell and M6600.
No, Tower CAN ping both MommaDell AND M6600 both by ip and name.
MommaDell can ping Tower.
M6600 can ping Tower.
Both of the above was true yesterday, but not this morning.
Please check if MommaDell and M6600 could ping each other.
Yes they can
And make sure all of them turn on the network discovery and turn off the firewall temporarily for test:
Network Discovery is ON in all three machines, and Windows firewall is always off because I have ZoneAlarm on all three machines.
Enable or disable network discovery
Which?
http://windows.microsoft.com/en-in/windows/enable-disable-network-discovery#1TC=windows-7
If it doesn't resolve, please post every computer's ipconfig /all output here for analysis.
it's 7:30 and I have to be out until 2:30. I'll do the posting then, and thanks for the help.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Capt. Dinosaur

File explorer (windows 8) doesn't show the properties of pdf files such a keywords or tittle. Neither when click on second button. I just see them when the file is opened with adobe reader (file prperties)

I attach some picture to show the problem.
Im sorry because the os is in spanish, so i translate for you the fileds names shown
etiquetas means tags or keywords or labels, as you can see in the first picture at the second row, some file (office pack) show the tags but the selected one doesn't (pdf).
propiedades means properties. The properties shown are different if I opened from file explorer to acrobat.
I think there is a compatibility problem with the xmp file (metadata) from pdf file ans windows 8.1 (64bits). I tried to solve it by installing a missing file called ifilter, but the problem continues

I believe this is all normal.

How can I modify File Explorer to open This PC by default, instead of the new Home view?

The methods that worked in Windows 8.1 no longer work. I tried this method but all that did was mess-up the Home view...
http://superuser.com/questions/819521/how-to-make-windows-10-file-explorer-open-this-pc-by-default

Hi,
First, I have to say, I cannot get direct way to point the File explorer to This PC as in Windows 10. As an alternative method, we can delete some things in 'Home' and attach 'This Pc' into it via Registry key. Make it look like that we open This
PC.
1. Click Windows icon and type regedit in
Search box, and click Regedit to open Registry editor.
2. Right click to export this key for backup: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\
3. Click Windows icon and type Folder option in Search box, and click
Folder option to open it.
4. Under View tab, clear the checkbox Hidden extensions for known file types.
5. Copy following lines into Notepad, and save it as Fix.reg on Desktop.
Windows Registry Editor Version 5.00
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{1CF1260C-4DD0-4ebb-811F-33C572699FDE}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{374DE290-123F-4565-9164-39C4925E467B}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{3ADD1653-EB32-4cb0-BBD7-DFA0ABB5ACCA}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{A0953C92-50DC-43bf-BE83-3742FED03C9C}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{A8CDFF1C-4878-43be-B5FD-F8091C1C60D0}]
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MyComputer\NameSpace\{B4BFCC3A-DB2C-424C-B029-7FE99A87C641}]
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\HomeFolder\NameSpace\DelegateFolders\{20D04FE0-3AEA-1069-A2D8-08002B30309D}]
@="This PC"
[-HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\HomeFolder\NameSpace\DelegateFolders\{d34a6ca6-62c2-4c34-8a7c-14709c1ad938}]
@="Favorites Folder"
6. Double click the fix.reg and Press Yes to apply the changes.
Open the File Explorer again, and you will see the Volumes under Home View
Kate Li
TechNet Community Support

Can see pictures, but PSE 3.2 won't let me access them! Tech support could not help!

I have been through customer service, both online and live. I have been through tech support with Adobe, online and live. They have given me unlock codes, none have worked. When I enter them, it kicks me out of the program. They have essentially told me there is no support for 3.2. I can see all the jpg's of my pictures behind the registration box, but it will not let me access them. They do not show up in any document or picture file outside Adobe so I can't access them there. I am very suprised that tech support had no "backdoor" way for me to get into the program and access my pictures. It is extremely disappointing. Does anyone anywhere have any advice on how to get them out? I downloaded 7.0 on trial and it can't transfer them over. Please someone help...tech support essentially told me they are locked in 3.2 and cannot be accessed.

Not sure if the problem is the unlocking code or something else, but I have a few tips that might get you around the problem.
First, Starter Edition does not have any files 'in' it; it is an index of pictures that you've imported into the program. What gets imported is the path to the file, not the file itself. What you see in Starter Edition is a preview thumbnail of the file that was drawn at the time of import, but it's not the actual file.
Some of the other data that you may have added after importing the file IS only accessible from within the program; stuff like captions, tags, and dates, if you've reassigned them. That information is stored in a catalog file, which can be imported into Photoshop Elements. More on that later.
But it's important to understand that the files are not locked into the program in any way, other than the custom data that you added to it with Starter Edition. It also means that if you are needing to get at the files that you used to browse using Starter Edition, you will have to use Windows Explorer, or even Picasa (which works similarly to Starter Edition; as an index of files you have on your computer).
The first strategy I would employ to find files is to look in My Pictures for files. If' you imported files using the Photo Downloader, then it might have copied files into a Digital Camera Photos folder. Browse there and see if they are in there. It is possible that you may have pointed the Photo Downloader to some other location for downloading photos, but that's an advanced feature, so look for the Digital Camera Photos folder. While you're there, look for any other suspicious folders in your My Pictures folder; who knows where files could have gone, but I'd dig through all the folders there, just as I would turn the house upside down to find my car keys. Hopefully, you will be able to successfully locate the files you used to see within Starter Edition.
If you would like to carry forward all the tag info that you've added to the files using Starter Edition, you could import the Starter Edition catalog into Photoshop Elements 8 (there is a risk-free trial that you can download from https://www.adobe.com/cfusion/tdrc/index.cfm?loc=en%5Fus&product=photoshop%5Felements).
I am trying to help another customer who ran into a snag converting a catalog from version 2 of the program, but if you have 3.0 or 3.2, I can say I fully expect that to convert. Then you would have 30 days to try that out, and see if you would be willing to pay the $99 or so that it costs.
If you don't want to pay, but you do want to save all that tag info that you've added to the file so that some other program could use it, you can select all your files in the Photoshop Elements Organizer, and use the Write Info to Files command to embed tag info to the files.
Note that the Photoshop Elements Organizer works in the same basic way as the Starter Edition program; it indexes the files, but it doesn't copy any files INTO it. Also note that if you attempt to convert a catalog into Photoshop Elements, but the links to the pictures have been previously severed (as a result of moving the file from its original location), then the file will NOT be created in Organizer; it can only work with files that it finds.
Since you mention that the program is crashing, if you still have the installer, you could try reinstalling; sometimes that helps, and if it's not a problem with the unlocking code, a new install might do the trick.
Let me know if something doesn't add up; you should be able to preserve your catalog and import it into Photoshop Elements, even if you can't launch Starter Edition.
-Mark

Win10 file explorer can't see MyCloud but desktop app can.

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