Win10-Update, Null Fax - HP Officejet 4630 series - Error 0x80070490

REF:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/hp-4630e-driver-updates-via-windows-update-fail/td-p/3778226 REF:
http://h30434.www3.hp.com/t5/Printer-All-in-One-Install-Setup/Error-0x80070490-on-HP-windows-update/td-p/5007952
Still have the same problem with Windows 10 Update:There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search
the web or contact support for information, this may help:
HP - Enterprise WSD Multi-Function Printer, Other hardware - Null Fax - HP Officejet 4630 series - Error 0x8007049 Used:
http://windows.microsoft.com/en-ca/windows/windows-update-error-80070490#1TC=windows-7MS Fix software... found 1 error and fixed it But still cannot update, I have the same above error Jean3riv
Rayonline.com
[email protected]

having the same problem. Installed windows 10 and not only will my printer no longer print wierlessly but my phone and tablet no longer recognize my printer. the entire reasonw why i purcahsed this printer was to print wierlessly from my phone and tablet.

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80070490 error on Win 8.1 for "HP - Other hardware, Printer - Null Fax - HP Officejet Pro 8620"

The indicated update (HP - Other hardware, Printer - Null Fax - HP Officejet Pro 8620) is supplied by Microsoft was an optional update for the HP 8620. Installation fails, with 80070490 error. What can be done to get arround this error. Presumably the update is needed. I am a new HP 8620 user, and I am installing over my home wireless network. All other printing issues seem fine, without problem.
Please advise.
Thanks.

Hi @tonguetwister
Although this appears to be a Microsoft error, not an HP issue, I'd like to try to help. I found something for you to try; Windows Update error 0x80070490.
Please let me know if this resolves the issue, but if the issue persists, it might be best for you to reach out to the Microsoft Community.
Please click the Thumbs up icon below to thank me for responding.
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Sunshyn2005 - I work on behalf of HP

• Hewlett-Packard - Imaging - Null Print - HP Deskjet 3520 series - Error 0x8024200b

have never been able to install imaging null print update on my destop on win 7/8/8.1 and now update appears on win 10 to update and again failure. Get error message:• Hewlett-Packard - Imaging - Null Print - HP Deskjet 3520 series - Error 0x8024200b

Hello , and welcome to the HP Forums! I see you're having issues with an update. I would like to help! I'd recommend starting with a power reset. Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.
I would also recommend downloading and running the HP Print and Scan Doctor. Once the Doctor has been run, re-run the update. Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

HP -Other hardware, printer - Null Fax - HP Officejet 8610

I recently update to Windows 8.1 from Windows 8 on a desk top machine. Everything went well until Windows is trying to install an update for this printer (HP Officejet 8610). It is getting error 8007002. I checked the Windows site to find a fix and found nothing that works. I did try a couple solutions that I found which did not resolve the error. Has anyone run into this error and if you did were you able to get it resolved? I would appreciate a solution if someone has it. Thanks.
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Hi @beary_one
According to the Windows website "If you receive Windows Update error 80070490, it means that a file (CBS Manifest) that's needed to install updates is corrupt."
This seems to apply to different error codes, including 8007002
Please take a look at what I found: Windows Update error 80070490
It appears the reason the file is appearing as corrupt is because it is whats is referred to as a "ghost update". Basically a "ghost update" is an update that was for the device, but the device has more recent drivers which causes the update to keep failing. The only thing you can do is hide the update, or ignore it. Windows will keep trying to push it, but your printer doesn't need it. If it did need the update, it would install right.
Aside from there error, are you experiencing any issues printing, scanning, or using the HP software?
If so, running the Print and Scan Doctor could help. The HP Print and Scan Doctor is a free utility (tool) that helps to quickly resolve common printing, scanning and connectivity issues including but not limited to:
Connectivity:
USB: Verifies that the USB connection from your computer to the HP product is working correctly.
Network: Verifies that the network connection between your computer and your network is working correctly.
Device Status Test: Checks for device errors such as out of paper, paper jams, carriage stalls, and paper feed issues, and then provides instructions for fixing the error.
Driver Check: Checks for missing or corrupt driver files.
Device Manager: Checks for problems in Device Manager that would prevent printing.
Device Online: Checks if the product has been paused or set to offline, and then sets the status back to online if necessary.
Print Queue: Checks for and clears pending print jobs in the print queue (a log of print jobs waiting to print).
Port Match: Checks the port settings for the HP product.
Device Conflicts: Checks for conflicts with other drivers, such as other printer brands.
Ink Issues: Checks the cartridges and ink levels for issues that affect print quality.
Print Settings: Checks and adjusts the print quality settings.
Test Print: Prints a test page for print quality evaluation, and provides options for cleaning and aligning the printhead if necessary.
Scan Tests: Checks the scan mechanism, drivers, and registry entries.
Source:Try the HP Print and Scan Doctor for Windows
Click here to download and run the Print and Scan Doctor >>>>> > www.hp.com/go/tools
If that does not resolve the issue, post back and let me know if there are any symbols other than green check marks and what they are next to of course. The wrench is not always easy to spot as the wrench and the check mart are in the green circle.
If you see only green check marks (), the tool did not find any problems.
If you see green wrenches (), the utility identified an issue and corrected it automatically.
If you see yellow exclamation points (), the test failed and required user action, but the step was skipped.
If you see a red X (), follow the on-screen instructions to resolve the issue.
I look forward to hearing back from you.
I hope this puts your mind at ease
Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

WIndows Update error 0x80070490

I recently upgraded to Windows 10 on my desktop and laptop. Both the desktop and laptop are part of my home network. I have the HP Officejet 4635e installed as part of the home network and I installed the HP software on both systems. The printer is functioning properly. I am able to print, scan and the HP 4635 passed the fax test. However when I run Windows Update I keep getting the following error message: There were problems installing some updates, but we'll try again later. If you keep seeing this and want to search the web or contact support for information, this may help: • HP - Enterprise WSD Multi-Function Printer, Other hardware - Null Fax - HP Officejet 4630 series - Error 0x80070490 All other available updates install successfully. This issue occurs when I run Windows Update on both the desktop and laptop. Can you provide any help on how to fix this issue?

This a what is called a "ghost update." I am getting same error when I run Update in Windows 10. Unfortunately there no way in Windows 10 to hide an update like in previous versions. So we just have to ignore these failed updates and continue on our merry way. Ghost Updates occur via Microsoft when our software is up to date and they are not aware of it. Maybe Microsoft will fix Windows 10 to hide updates later.

I updated to windows 10 and now my hp officejet 4630 is not recognized

A new thing has occurred. Before, I was able to print from my phone and tablet (the purpose of buying a wireless printer) now, for some reason after this windows ten update, my phone and tablet no longer recognize my printer. Someone please help

I upgraded from windows 7 to windows 10 and now hp officejet 4630 does will not print wierlessly or connected. when i search for updates i get the error message
"• HP - Printers - HP Officejet 4630 series - Error 0x80240017"
I've "retried a few times" but it still does not recognize the printer. Even when i attempted to go through hp assistant, it did not recognize my printer.
Please help. Im a writer, student, and content provider, having a working printer is crutial to me.
thank you in advance

HP Officejet 4630 all-in-one printer Cancels Print in Middle of Job

Hi,
I recently bought an HP Officejet 4630 all-in-one printer, and it automatically cancels jobs in the middle of printing. The computer I am using is an HP Envy dv7 with 64-bit Windows 8, and I am printing over a wireless network connection. My computer receives an error that HP Officejet 4630 series couldn't complete print and the printer simply says canceling. I have tried all the steps in the troubleshooting sections, both for printing issues and network connections. I've uninstalled and reinstalled the software multiple times, I've established a manual IP, and everything else, but nothing seems to work. It also seems to have the issue when using HP ePrint. It happens in all sorts of programs and formats such as word, pdf, and html. Unfortunately, I did not receive a USB cord, so I can't see if that will fix the problem at all. Hopefully somebody can help me with this, otherwise it's obvious that there's a problem with the actual printer I got and I'm going to have to get something else.
Thanks
This question was solved.
View Solution.

This is how I fixed it:
Find out what the IP address is that your printer is using.
Then go to control panel and click on "View Devices and Printers".
Look for your printer an right click.
Click "Printer Properties" and a new screen will open.
Along the top you will see some tabs. Click the one that says "Ports"
Click "Add Port"
Highlight "Standard TCP/IP Port" by clicking on it, then click "New Port". A new screen will open.
Click "Next"
Type in the IP Address of your printer and click "Next"
Your computer should find your printer.
Click "Apply" and your printer should work correctly.

HP Officejet 4630 will not scan in Windows 10

I need to scan a document and the printer is not recognised either by trying to scan through HP Printer Assistant or by using the menus on the printer. The error is "The HP Officejet 4630 series was not found"On the printer I get "There is no application registered for this event" in windows 10 and the printer/scanner says "Connection Error".Note, I can print OK. Scanning will not work at all.

Hello Tride93,
Welcome to the HP Support Forums. I gather that you are getting an 0X…. error on the front panel of your Officejet 4630 printer.
I have included the ‘Ink System Failure' or a '0x...' or a 'C2...' Error Message Displays on the Front Panel trouble shooting document. Please work through the steps in the document and any additional documents that it requests you to use.
If you run into any issues while doing the above, please let me know at what step you encountered the issue, what any error messages said, how the printer is currently connected (you may have changed it since you posted), and what operating system you are using (whatsmyos.com). Thank you.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

"Can't install the software for the HP Officejet 6300 series because it is not currently available from the Software Update server" when I try to install a HP 6300 printer.

Hi there
I am trying to install a HP 6300 printer. I can see it when I look to install initially. Then click on installa nd the process starts and I get a message saying it is searching for the software. However after 20 seconds or so I get the message: Can't install the software for the HP Officejet 6300 series because it is not currently available from the Software Update server. This has happned over and over. I have updated the OSx and am 10.8.5. It works on my Mac Book Pro and did once work on the Mac Book Air but stopped so I unistalled and tried to reintsall but no joy. How can i gte the right drivers onto the laptop so that the seach finds them and connects the printer that it already sees?
Many thanks
Rob

Hello there. I understand you are experiencing issues installing your printer on Mac 10.8.5. This document will provide multiple methods on performing this task: http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c03378792
Please let me know if you have any other questions or concerns.
I work on behalf of HP

HP Officejet 4630 unable to update

Despite following all of the instructions for both the download, install& update and the forum posts (including unplugging the network, power, and removing all of the ink cartridges from my HP Officejet 4630) I'm unable to get the latest update to install, and my printing is totally hosed. What are my remedies? This is infuriating; all of the printing is messed up and I can't use this printer. It's almost as if as soon as the warranty expires the item becomes useless. HELP!!! Thanks in advance....

Hi @deb2924 , and welcome to the HP Forums!
I see you're having issues updating. I would like to assist.
You mentioned that the printer is hosed. What exactly is wrong with the printer?
What happens when you try to make a copy?
Do you have any errors displaying?
Please let me know. Thanks for posting!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet 4630 fax confirmation page

Is there a setting or other way for the Officejet 4630 to print a confirmation page after each fax showing whether the transmission was sent or failed
This question was solved.
View Solution.

Hi,
Yes fax confirmation can be print on all fax sent. Please follow steps below.
Setup Menu > Fax > Settings > Advanced Setiings > Fax Confirmation > Select the option as required.
Although I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution"

Failed updates every night for Hewlett Packard Imaging NULL print HP Photosmart 6520 series

since I got my photosmart 6520 printer 12/02/2012 every night it tries to update Hewlett Packard Imaging NULL print HP photosmart 6520 series ....and it fails every time. I have a HP P 7 1010 desktop and ever since I got new printer I have an exclaimation point on my computer and it says to troubleshoot and when you do it says it is doesn't have drivers and it shows NOT FIXED. When you log off at night it tries to update the NULL print again and it fails every time. I have talked to your service people numerous times for over an hour and they can not fix the problem. PLEASE HELP
This question was solved.
View Solution.

I did some looking into the problem for another user, and it looks like this is just a ghost update. Basically a "ghost update" is an update that was for the device, but the device has more recent drivers which causes the update to keep failing. The only thing you can do is hide the update, or ignore it. Windows will keep trying to push it, but your printer doesn't need it. If it did need the update, it would install right. You can find the thread where I helped the other user linked below. Hope this helps.
I cannot update HP Imaging Null Point HP Desktop 3520 on laptop O/S Window 7 error 80070490
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HP Officejet 4630 e-All-in-One Series

Hello,
I have just bought a Mac book Pro and and HP Officejet 4630 printer. I started setting up my printer and since I am in college and using my school's wireless connect. The only way to locate my printer is by changing my wireless connection to the printer name but then I can still not print, and it does not always show up on the settings. I would really like to be able to use my printer.
Thanks,

Hi @cn70
In a school environment, I suggest using either a USB connect, or the Wireless Direct. If you use the Wireless Direct, I recommend turning it on 'with security'. use the link below to learn more about Wireless Direct.
What is HP wireless direct? How to connect to HP wireless direct, and How to use the HP wireless dir...
If you continue to experience issues with either of these connection types, let me know and I will happily do all I can to help. Thanks.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Hook up fax to officejet 4635 printer

How do I set up my fax to my officejet 4635 printer with one land line to my home?

Hi @know-more,
Welcome to the HP Forums!
I see that you are trying to setup the fax for your HP Officejet 4635 printer. I am happy to help!
Is your phone service digital or analog? Analog Phone System vs. Digital Phone System.
If it is analog, please see this guide, HP Officejet 4630 and HP Deskjet Ink Advantage 4640 e-All-in-One Printer Series - Setting up a New F....
If digital, please see this guide, How to connect your HP Fax Device to an ISDN, ADSL, PBX, or VoIP line.
If you are not sure, please contact your phone provider to find out which type you have.
For future reference, here is your printer's user guide.
Hope this answers your question, and have a great day!
RnRMusicMan
I work on behalf of HP
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HP Officejet 4630 cannot install driver. Windows XP Sp3

Good evening,
I did purchase this printer earlier today and have been on this issue for a couple hours already. The box is not too far, and the printer might go back in soon !
The printer is working fine, it has been connected to my router, the light is always on, it says connected to the wifi system. The wifi connection confirmation page has printed, everything is "Success".
My problem is that anytime i try to install the drivers, the setup searches for a printer that is connected but not yet installed. It notices my printer with the good ip address, then copy a couple driver files and then tells me it fails to install the printer.
The current setup is OJ4630_198, I've found an older version and tried it but pretty much the same results, except that before it stops the installation telling me it fails to do so, it ask me to locate the HP CD on my cd drive, searching for a fax setup installation .png but fails a second later.
I'm pretty clueless, I've tried installing it manually but of course the selection of the Communication Port is somewhat tricky with a wire less printer. I noticed there is a "Create a new port" selection available in which appears an option named "Hp Discovery Port Monitor (HP 4630 series)" which is oddly my new printer. Tried it but it doesn't work.
I've reset my router, pc and printer several times, tried assigning my printer to a different port number, all ended with the same results. It connects to my wifi, but i cannot manage to install the driver for the printer. So my printer list is empty atm..
Thanks for any help,
Much appreciated
Windows XP Sp3
Cisco router
ZoneAlarm firewall..
This question was solved.
View Solution.

Hi,
Please Download and run the Printer doctor tool to find and fix your problem
http://ftp.hp.com/pub/softlib/software12/COL50849/mp-135113-1/HPPSdr.exe
If about doesn't work, try to add printer manually
You can try few things which may help to resolve the issue
1. Make sure your system is up todate. Do a windows update which helps to get alll latest update.
2. Once step 1 done, restart PC and get the latest software from hp.com. You also can use HP installation wizard which help to get the latest software for you.
http://ftp.hp.com/pub/softlib/software12/COL50403/mp-122330-1/hppiw.exe
3. If you still face the problem, you can do "Add printer wizard" manually. Here is the steps:
1. Open Devices and Printers by clicking the Start button Picture of the Start button, and then, on the Start menu, clicking Devices and Printers.
2. Click Add a printer.
In the Add Printer wizard, click Add a network, wireless or Bluetooth printer.
3. In the list of available printers, select the one you want to use, and then click Next. (If your computer is connected to a network, only printers listed in Active Directory for your domain are displayed in the list.)
4.If prompted, install the printer driver on your computer by clicking Install driver. Administrator permission required If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
5 Complete the additional steps in the wizard, and then click Finish.
Now you can start printing...
Happy Printing.
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Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

Win10-Update, Null Fax - HP Officejet 4630 series - Error 0x80070490

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