Win2000 service pack 4 message

When attempting to start up the i-tunes software, it comes back with a message that I need to install the latest Windows 2000 service pack (4) from Microsoft. I've done that, both the express and the full version. I've uninstalled, reinstalled and restarted everything - many times. No go. So far I've wasted $$$ on 2 ipods for my kids Christmas presents and two days of my holiday weekend. Any advice?
HP   Windows 2000  

Try following the 3rd arrow bulleted list item "Clean up iTunes installer files on the computer" http://docs.info.apple.com/article.html?artnum=93976
~.~

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