Win7 Application Crash on Print Job since Air Update to 3.0.0.4080

Question

Hi,
first of all sorry for my bad English but I need your HELP.
A lot of my Customers have a Problem with my Application since Adobe automatically updated Air to Version 3.0.0.4080.
When starting a PrintJob on a Windows 7 Machine the Application Crashes. With Air 2.7.2 everything is fine.  My only solution is to Downgrade Air to 2.7.2.
Has someone an idea how I can solve this?
Here is the crash Report on an Win 7 64Bit Machine with Service Pack 1 in German:
Protokollname: Application
Quelle:        Application Error
Datum:         14.10.2011 12:20:56
Ereignis-ID:   1000
Aufgabenkategorie:(100)
Ebene:         Fehler
Schlüsselwörter:Klassisch
Benutzer:      Nicht zutreffend
Computer:      Gio-PC-onIMac
Beschreibung:
Name der fehlerhaften Anwendung: extato commerce.exe, Version: 0.0.0.0, Zeitstempel: 0x4e7d51b6
Name des fehlerhaften Moduls: Adobe AIR.dll, Version: 3.0.0.4080, Zeitstempel: 0x4e7d5799
Ausnahmecode: 0xc0000005
Fehleroffset: 0x0012dabe
ID des fehlerhaften Prozesses: 0x494
Startzeit der fehlerhaften Anwendung: 0x01cc8a5abdd4e4bc
Pfad der fehlerhaften Anwendung: c:\program files (x86)\extato commerce\extato commerce.exe
Pfad des fehlerhaften Moduls: c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll
Berichtskennung: 33870ff8-f64e-11e0-8e55-001c429351d4
Ereignis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2011-10-14T10:20:56.000000000Z" />
    <EventRecordID>8182</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Gio-PC-onIMac</Computer>
    <Security />
  </System>
  <EventData>
    <Data>extato commerce.exe</Data>
    <Data>0.0.0.0</Data>
    <Data>4e7d51b6</Data>
    <Data>Adobe AIR.dll</Data>
    <Data>3.0.0.4080</Data>
    <Data>4e7d5799</Data>
    <Data>c0000005</Data>
    <Data>0012dabe</Data>
    <Data>494</Data>
    <Data>01cc8a5abdd4e4bc</Data>
    <Data>c:\program files (x86)\extato commerce\extato commerce.exe</Data>
    <Data>c:\Program Files (x86)\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll</Data>
    <Data>33870ff8-f64e-11e0-8e55-001c429351d4</Data>
  </EventData>
</Event>

Answer 1

Hi,
Could you please open a new bug report about this issue at bugbase.adobe.com? Please include sample media, code, project or app to help us reproduce the issue. Finally, once the bug has been added, would you mind posting back with the URL so that others affected can add their votes and comments?
Thanks,
Jian
Adobe Flash Runtime team