Wind Top AE2020 usb issue

Hi
I'm using a number of these at work connected to a usb device. The usb device has it's own driver and this works perfectly connected to any port on any of our other computers (different models, brands and OSs). Our problem is that the AE2020s often freeze completely when we connect the usb device.
When they do work I've noticed that it can take several seconds before the computer registers that the device has been plugged in or out (going by the sound at least).
While I'm generally ok with computers this is a bit outside my field. I was thinking about updating the Mobo chipset drivers, but I'd love to hear if anyone is familiar with this problem first. Any help would be greatly appreciated
The computers in question are:
MSI Wind Top AE2020
Intel Pentium Dual Core T4500
320 GB HDD
3gb ram
Win7
BIOS v. 02.67
Please let me know if I've left out anything and I'll get the info

The AE2020 uses an nVidia ION chip set and not the usual Intel. That was one of the reasons I bought one. However, because it's not the mainstream Intel, Microsoft and MSI do not update the chip set drivers that often. I suggest going to the nVidia web site and downloading their most recent driver for this chip set. You might want to check Device Manager for the exact model name or use the nVidia automated update facility on their web site.
I have had only good experiences with USB devices on my AE2020. These would be standard devices like a wireless keyboard dongle, a BlueTooth mini-card mounted internally, a slide film scanner and an assortment of USB Flash drives and hard drives. It also sounds that this USB device you speak of is not something I might get at Best Buy. Is the driver for that device designed for Windows 7? You've said it works well with other systems. Are any of these running Windows 7?
Bye.
Quote from: Agrona on 03-February-11, 23:43:50
Hi
I'm using a number of these at work connected to a usb device. The usb device has it's own driver and this works perfectly connected to any port on any of our other computers (different models, brands and OSs). Our problem is that the AE2020s often freeze completely when we connect the usb device.
When they do work I've noticed that it can take several seconds before the computer registers that the device has been plugged in or out (going by the sound at least).
While I'm generally ok with computers this is a bit outside my field. I was thinking about updating the Mobo chipset drivers, but I'd love to hear if anyone is familiar with this problem first. Any help would be greatly appreciated
The computers in question are:
MSI Wind Top AE2020
Intel Pentium Dual Core T4500
320 GB HDD
3gb ram
Win7
BIOS v. 02.67
Please let me know if I've left out anything and I'll get the info

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