Window 7 32 bit excel or word hangs when print using network printer

When trying to print from Word or Excel 2010 32bit, once I click print, there is a drop down menu to select
a printer. When I select the network printer (a HP Color Laserjet 5550), underneath the printer drop down it says "connecting to printer". Word or excel will hang and then show up as "not responding".
My pc is running on Windows 7 pro 32 bit, Word and Excel of Office 2010

Hi,
I noticed that you replied the similar thread, have you tied to the customer's resolution(Update/Reinstall the 32 bit driver on the network Print Server and then re-install the network printer, and then ran malwarebytes and
removed malware.)?
Then, we may try to plug the USB cable from your printer into an available USB port on your PC to test if possible.
If the issue still exists, I recommend we go to Event Viewer and collect the Event log. It'll help us to troubleshoot the issue, you could upload here.
http://windows.microsoft.com/en-us/windows/open-event-viewer#1TC=windows-7
Regards,
George Zhao
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

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