Window 8.1 is not shutting down

Hi
For my lenovo laptop , Yesterday I updated Windows 8 to 8.1 from STORE.
Almost taken 2 hrs . Got the message sucessfully updated . later I made shut down . but its not shutting down ..its keep showing messgae shutting down and process is going on . Almost 2 to 3 hrs kept like that ..but no use . I tried force shut down . later
showing same progressing message of shutting down only .
Task manager ctrl alt del also not working... I do nt know , what to do . please help on this.
Thank you

Hi,
If it only remains in a shutting down process all the time, then we can do nothing, please hold on the power button to power down your PC, then reboot, check whether your PC can function fine. After boot into your PC, please view the event viewer,
find whether there're some error information recorded under item Windows logs\Application, setup, system.
View Windows update history under control panel\windows update, see if there're some failed updates, install them again.
Yolanda Zhu
TechNet Community Support

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☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
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from the log list on the left. If you don't see that list, select
View ▹ Show Log List
from the menu bar at the top of the screen. Click the Clear Display icon in the toolbar. Then take one of the actions that you're having trouble with. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
The log contains a vast amount of information, almost all of which is irrelevant to solving any particular problem. When posting a log extract, be selective. A few dozen lines are almost always more than enough.
Please don't indiscriminately dump thousands of lines from the log into this discussion.
Please don't post screenshots of log messages—post the text.
Some private information, such as your name, may appear in the log. Anonymize before posting.

Window 8.1 is not shutting down

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