Window to create a new incident missing in the home page of a key user.

Hi all,
we facing the following problem in SM 7.1 - SP10. We test the incident opening ZMIV as key user and in order to keep read-only the field "Installed base component", we applied the OSS note 1926788.
All seems ok, but when we define a business role ZSOLMANREQU, copy from SOLMANREQU, and we assign it to Role configuration Key ZSOLMANREQU, window able to create a new incident disappears in the home page of the key user.
Let me explain with some screen shot:
Whit this configuration for business role SOLMANREQU
the key user connecting to SAP CRM has the following home page (window to create a new incident exists):
When we change configuration:
The key user is not able anymore to create a new ticket in the CRM, as you can see below. The window is missing.
Is it possible to maintain the "Create new message" window?
Thnk yo very much
Best regards
Ines

Hi Vikram,
thank you for your reply!
I checked my customized role configuration key ZSOLMANREQ, but this is only a definition in the customizing:
SPRO/Customer Relationship management/UI Framework/Technical Role definition/Define Role Configuration Key
Or maybe did you mean Business role?
Thank you again!
Ines

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