Window Type Character doesn't work

When I open Illustrator CS6 and go to Window > Type > Character the Character box doesn't pop up.
When I try the Ctrl + T shortcut nothing happens and the Checkmark that is normally next to "Character is not there"
I called support and they said there was a solution but they wouldn't tell me what it was without paying them $39.
Does anyone have an idea how to fix this?

Hi Alan,
Give it a try by clearing the Illustrator preferences at:
PC :  <startupdrive>\Users\<username>\AppData\Roaming\Adobe\Adobe Illustrator CS6 Settings\en_US
Mac: <startupdrive>/Users/<username>/Library/Preferences/Adobe Illustrator CS6 Settings/en_US
Let me know if it gets solved!
Thanks,
Nikita

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