Windows 10 - Blue Screen Error - Intel (R) HD Graphics Family - VIDEO_DXGKRNL_FATAL_ERROR

Hi,I have done upgrading Windows 10 from 8.1 Then at Device Manager, try updated the Intel (R) HD Graphics Family - Display Adapters - but later this updated lead to Blue Screen Error - Blue Screen Error - VIDEO_DXGKRNL_FATAL_ERROR Anyone have solution for this? My laptop specification:HP ENVY TS 14 SleekbookMicroprocessor: Intel(R) Core(TM) i7-4500U CPU @ 1.80GHzSystems Memory: 8GB Micron Technology 1600MHzGraphic Device 1: NVIDIA GeForce GT 740M Graphic Device 2: Intel(R) HD Graphics Family RegardsKIM

Remove all video drivers including your NVIDIA. Disconnect from internet.Get the appropriet driver for your Intel HD from here: https://downloadcenter.intel.com/ Install it and restart, then try installing the NVIDIA one. If you face any problem, it's with the NVIDIA driver.

Similar Messages

Windows Blue Screen Error Message Appears As Soon As IPod Connected

Everytime I connect my IPod to my computer, I get the Windows Blue Screen error message. Thought it was the cable, so plugged cable in by itself. No problem. Uninstalled IPod and ITunes software and then plugged in IPod, still got the Blue Screen. The Blue Screen says something about "recent plugged in device problem". It is not the cable, it must be the IPod. Did not have this problem when I bought it. Tried it on labtop and get the same error message. I can't do updater or anything that requires me to plug the IPod into a computer because the Blue Screen appears immediately. When I unplug, the Blue Screen remains and locks up the computer so I have to restart each time. I have tried everything I can think of. Please help.

Hi Mike thank you for replying,
I am not able to start the computer in safe mode, safe mode with networking, last good known configuration etc, Each time it quickly blue screens and restarts about two secs into the process.
I was unable to try a clean OS install from the disk as it gave the blue screen error shown in the original post. The same thing happened when I tried to use the repair option on the XP home disc. So i can't get into the computer at all to start diagnosing the fault, the only clue I have is the error message, and after searching the internet I haven't found much enlightenment from that yet.
If you can help me out or suggest where to search it would be much appreciated.
Thx

Dv6 Notebook "Black Screen" following "Windows Blue Screen" error message. Caps Lock blinking!

I have a HP DV6 notebook. I left my computer on overnight and the next morning I woke up to find a Windows Blue Screen error message. It said to restart my computer. I was in a rush so I just closed the lid. When I returned I opened the lid and the screen was black. I pressed the power button to restart it and I haven't been able to restart it since. I now have a power light, a black screen and the CAPS LOCK light is blinking twice then a pause! Please help!

Hi btgclark,
I understand that you are having an issue with turning on your notebook and the CAPS LOCK light blinks twice and then pauses. The following document 'Computer Does Not Start and the LEDs Blink or the Computer Beeps' will walk you through the steps that you need to follow. For your error code, it means that the BIOS has a corruption failure. This document will walk you through the necessary steps to get this resolved.
If for some reason this document does not resolve the issue please provide me with the model number to your notebook. I have included a document 'How Do I Find My Model Number or Product Number?'
Please let me know how this works out for you, thank you.
I worked on behalf of HP

Windows Blue Screen Error

Just updated my laptop (windows update and update to iTunes 10. Now when I connect to my laptop (via USB) I receive the Blue Screen Error. iPhone is running the 4.0.2 software. This is very familiar to an issue with the iTouch earlier this year and Apple had to send out an update. I hope I am the only one with the issue but one blue screen tends to led to several more...

Well, I have done all of the un-install and re-install of iTunes 10 and both my PC and laptop crash when connecting my iPhone. Spent one hour on the phone with Apple Care Expert and still no resolve. Just can't sync my calendar for work etc. At least I don't have an issue with my iTouch. Just seems strange to me that the issue affects both of my computers and know else is having the issue.

Windows blue screen error apc_index_mismatch when ...

dear sir,
when we connect nokia N8 to media transfer mode to windows 7
then blue screen error shows in windows apc_index_mismatch
we are not able to transfer music to my N8 from nokia music
please suggest solution

Please ensure that you have the latest version of Nokia Suite installed on your computer, to download this goto: http://nokia.com/nokiasuite
And also ensure that after installing the updated Nokia Suite, that your Nokia N8 is up-to-date by checking if there are any firmware updates prompted to be installed via Nokia suite, and to update accordingly.

Satellite A300D-1EI - blue screen error - display drivers had failed

I 've bought my laptop a month ago.
Everything is working great except two "blue screen" errors caused by the graphics card.
Both were when the laptop was connected with TV through S-video port.
First was when the laptop display turned off after 15 minutes while watching a movie, on resume said that display drivers had failed and then I got the blue screen. Then I updated the display drivers from ATI's website and set the laptop display not to turn off.
All were ok with no problems, until last night when I got another message that display drivers had failed followed by a blue screen.
I am wondering if this is a driver's problem or is something wrong with my graphics card.
System Info:
Processor: Intel Core 2 Duo CPU T8400 @ 2.26 GHz
Memory (RAM): 3.00 GB
System Type: 32-bit Windows Vista Home Premium
Display Adapter: ATI Mobility Radeon HD 3470

So long you use ATI driver from ATI support page there is no possibility to say anything about it.
This driver is not tested and Toshiba cannot offer any help about it.
So what you can do is to install OS again using recovery media and see what will happen in the future. Please test it intensively with clean preinstalled operating system. Don't install anything that can have some negative influence to this game or additional applications, codecs or something similar.
Test it please and let us know if the problem persists.
When you want to watch movies on TV at first switch to the TV and then start DVD player.

Satellite A200 - Blue Screen error when trying to open HWSetup

Hi,
I get a Windows Blue Screen error whenever I try to open HWSetup or access the Toshiba Flash Card using the Fn key.
Any ideas how to solve this?
Cheers!

Hello
The error message invalid serial number occurs if you try to install a software that is not designed for this notebook. Maybe you did download the HWsetup for an other notebook.
Check this!
Furthermore I have searched in the forum and maybe this could be useful for you:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?messageID=150557&#150557
Greets

Windows 7 - Blue screen error

Hi,
I am getting the blue screen error on windows 7. When I am opening IE9, i am getting blue screen.
I have uploaded the dmp file in the sky drive and shared the link below.
http://sdrv.ms/1cByXDL
file name is :122513-46488-01.dmp
Thanks in advance.
Nanda kumar R | Senior Technical Analyst | Merrill Technology Services

Hi,
Use !analyze -v to get detailed debugging information.
BugCheck 50, {fffff8810a4191a0, 0, fffff8800836bf68, 5}
*** WARNING: Unable to verify timestamp for igdpmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdpmd64.sys
Could not read faulting driver name
Probably caused by : igdpmd64.sys ( igdpmd64+159f68 )
Followup: MachineOwner
2: kd> !analyze -v
* Bugcheck Analysis *
PAGE_FAULT_IN_NONPAGED_AREA (50)
Invalid system memory was referenced. This cannot be protected by try-except,
it must be protected by a Probe. Typically the address is just plain bad or it
is pointing at freed memory.
Arguments:
Arg1: fffff8810a4191a0, memory referenced.
Arg2: 0000000000000000, value 0 = read operation, 1 = write operation.
Arg3: fffff8800836bf68, If non-zero, the instruction address which referenced the bad memory
address.
Arg4: 0000000000000005, (reserved)
Debugging Details:
Could not read faulting driver name
READ_ADDRESS: GetPointerFromAddress: unable to read from fffff800036c7100
GetUlongFromAddress: unable to read from fffff800036c71c0
fffff8810a4191a0 Nonpaged pool
FAULTING_IP:
igdpmd64+159f68
fffff880`0836bf68 8b0408 mov eax,dword ptr [rax+rcx]
MM_INTERNAL_CODE: 5
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT
BUGCHECK_STR: 0x50
PROCESS_NAME: csrss.exe
CURRENT_IRQL: 0
TRAP_FRAME: fffff8800d08d9e0 -- (.trap 0xfffff8800d08d9e0)
NOTE: The trap frame does not contain all registers.
Some register values may be zeroed or incorrect.
rax=fffff88008d989a0 rbx=0000000000000000 rcx=0000000101680800
rdx=fffffa800466d920 rsi=0000000000000000 rdi=0000000000000000
rip=fffff8800836bf68 rsp=fffff8800d08db70 rbp=fffffa80083a7d40
r8=0000000000000001 r9=fffff8800d08dbd0 r10=0000000000000001
r11=0000000000000001 r12=0000000000000000 r13=0000000000000000
r14=0000000000000000 r15=0000000000000000
iopl=0 nv up ei pl nz na po nc
igdpmd64+0x159f68:
fffff880`0836bf68 8b0408 mov eax,dword ptr [rax+rcx] ds:fffff881`0a4191a0=????????
Resetting default scope
LAST_CONTROL_TRANSFER: from fffff8000350c5b3 to fffff8000348fbc0
STACK_TEXT:
fffff880`0d08d878 fffff800`0350c5b3 : 00000000`00000050 fffff881`0a4191a0 00000000`00000000 fffff880`0d08d9e0 : nt!KeBugCheckEx
fffff880`0d08d880 fffff800`0348dcee : 00000000`00000000 fffff881`0a4191a0 fffffa80`06a58000 fffff880`0d08df70 : nt! ?? ::FNODOBFM::`string'+0x43801
fffff880`0d08d9e0 fffff880`0836bf68 : fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 fffffa80`0466d920 : nt!KiPageFault+0x16e
fffff880`0d08db70 fffffa80`06a58000 : fffffa80`0466d920 fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 : igdpmd64+0x159f68
fffff880`0d08db78 fffffa80`0466d920 : fffffa80`06a58000 fffffa80`0466d920 fffffa80`06a58000 fffff880`080b4040 : 0xfffffa80`06a58000
fffff880`0d08db80 fffffa80`06a58000 : fffffa80`0466d920 fffffa80`06a58000 fffff880`080b4040 fffffa80`07be9298 : 0xfffffa80`0466d920
fffff880`0d08db88 fffffa80`0466d920 : fffffa80`06a58000 fffff880`080b4040 fffffa80`07be9298 fffff880`00000000 : 0xfffffa80`06a58000
fffff880`0d08db90 fffffa80`06a58000 : fffff880`080b4040 fffffa80`07be9298 fffff880`00000000 fffffa80`087f4ff8 : 0xfffffa80`0466d920
fffff880`0d08db98 fffff880`080b4040 : fffffa80`07be9298 fffff880`00000000 fffffa80`087f4ff8 fffff880`0836c39c : 0xfffffa80`06a58000
fffff880`0d08dba0 fffffa80`07be9298 : fffff880`00000000 fffffa80`087f4ff8 fffff880`0836c39c fffffa80`087f4fe8 : 0xfffff880`080b4040
fffff880`0d08dba8 fffff880`00000000 : fffffa80`087f4ff8 fffff880`0836c39c fffffa80`087f4fe8 fffffa80`0466d920 : 0xfffffa80`07be9298
fffff880`0d08dbb0 fffffa80`087f4ff8 : fffff880`0836c39c fffffa80`087f4fe8 fffffa80`0466d920 fffffa80`00000001 : 0xfffff880`00000000
fffff880`0d08dbb8 fffff880`0836c39c : fffffa80`087f4fe8 fffffa80`0466d920 fffffa80`00000001 fffff880`00000001 : 0xfffffa80`087f4ff8
fffff880`0d08dbc0 fffffa80`087f4fe8 : fffffa80`0466d920 fffffa80`00000001 fffff880`00000001 fffffa80`0466d920 : igdpmd64+0x15a39c
fffff880`0d08dbc8 fffffa80`0466d920 : fffffa80`00000001 fffff880`00000001 fffffa80`0466d920 fffff880`0d08dcc8 : 0xfffffa80`087f4fe8
fffff880`0d08dbd0 fffffa80`00000001 : fffff880`00000001 fffffa80`0466d920 fffff880`0d08dcc8 fffffa80`087f51a8 : 0xfffffa80`0466d920
fffff880`0d08dbd8 fffff880`00000001 : fffffa80`0466d920 fffff880`0d08dcc8 fffffa80`087f51a8 fffffa80`087f5608 : 0xfffffa80`00000001
fffff880`0d08dbe0 fffffa80`0466d920 : fffff880`0d08dcc8 fffffa80`087f51a8 fffffa80`087f5608 fffffa80`00000001 : 0xfffff880`00000001
fffff880`0d08dbe8 fffff880`0d08dcc8 : fffffa80`087f51a8 fffffa80`087f5608 fffffa80`00000001 fffffa80`06a58000 : 0xfffffa80`0466d920
fffff880`0d08dbf0 fffffa80`087f51a8 : fffffa80`087f5608 fffffa80`00000001 fffffa80`06a58000 fffffa80`00000000 : 0xfffff880`0d08dcc8
fffff880`0d08dbf8 fffffa80`087f5608 : fffffa80`00000001 fffffa80`06a58000 fffffa80`00000000 fffffa80`0466d920 : 0xfffffa80`087f51a8
fffff880`0d08dc00 fffffa80`00000001 : fffffa80`06a58000 fffffa80`00000000 fffffa80`0466d920 00000000`00000001 : 0xfffffa80`087f5608
fffff880`0d08dc08 fffffa80`06a58000 : fffffa80`00000000 fffffa80`0466d920 00000000`00000001 00000000`00000000 : 0xfffffa80`00000001
fffff880`0d08dc10 fffffa80`00000000 : fffffa80`0466d920 00000000`00000001 00000000`00000000 00000000`00000000 : 0xfffffa80`06a58000
fffff880`0d08dc18 fffffa80`0466d920 : 00000000`00000001 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`00000000
fffff880`0d08dc20 00000000`00000001 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0xfffffa80`0466d920
fffff880`0d08dc28 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : 0x1
STACK_COMMAND: kb
FOLLOWUP_IP:
igdpmd64+159f68
fffff880`0836bf68 8b0408 mov eax,dword ptr [rax+rcx]
SYMBOL_STACK_INDEX: 3
SYMBOL_NAME: igdpmd64+159f68
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: igdpmd64
IMAGE_NAME: igdpmd64.sys
DEBUG_FLR_IMAGE_TIMESTAMP: 4cf338bf
FAILURE_BUCKET_ID: X64_0x50_igdpmd64+159f68
BUCKET_ID: X64_0x50_igdpmd64+159f68
As ZigZag3143x said, the memory dumps blame Intel graphic driver.
So I recommend you to download fresh graphics drivers from
http://downloadcenter.intel.com.
Also, could you please tell me if you have installed new updates (eg
kb2670838) recently?
Thanks!
Andy Altmann
TechNet Community Support

Blue Screen Error on Windows 7 - Event ID 41

Hi,
I have encountered a recurring problem with my Windows 7 for the last 2 weeks. The blue screen error keeps popping up every other day
or so. The problem seems to come from Kernel-Power, which is according to the report. Here are my laptop specs and the complete report:
System:
Manufacturer: Lenovo
Model: Lenovo Win7 PC
Rating: 5.8 Windows Experience Index
Processor: Intel(R) Core(TM) i7 CPU, Q720 @ 1.60GHz, 1.60
Installed memory (RAM): 4.00 GB
System type: 64-bit Operating System
Pen and Touch: No Pen or Touch Input is available for this Display
Error Report:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
System
Provider
[ Name]
Microsoft-Windows-Kernel-Power
[ Guid]
{331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID
41
Version
2
Level
1
Task
63
Opcode
0
Keywords
0x8000000000000002
TimeCreated
[ SystemTime]
2010-04-21T23:12:58.398026200Z
EventRecordID
15460
Correlation
Execution
[ ProcessID]
4
[ ThreadID]
8
Channel
System
Computer
Wall0615
Security
[ UserID]
S-1-5-18
EventData
BugcheckCode
10
BugcheckParameter1
0x0
BugcheckParameter2
0x2
BugcheckParameter3
0x0
BugcheckParameter4
0xfffff80003420477
SleepInProgress
false
PowerButtonTimestamp
0
Any help or advice would be greatly appreciated. Thank you!

You got bugcheck 0xa - "IRQL_NOT_LESS_OR_EQUAL". A kernel mode component tried to read from address 0 at an inappropriate time.
Can you upload the contents of c:\windows\minidump to your SkyDrive and
provide a link?
For dealing with Blue Screens, general guidance follows:
Consider running chkdsk on all partitions. Let chkdsk complete on each partition and see if that helps.
Also consider running SFC /SCANNOW.
If you boot into safe mode, do you still experience bugchecks? What about if you do a clean
boot, or device
clean boot?
For memory corruption cases such as you seem to be experiencing, it can be helpful to use Driver Verifier. To enable Driver Verifier... start->verifier.exe->OK->Create standard settings- >Next->select driver names from a list->Next->sort
by Provider->select all non-Microsoft drivers->Finish, and OK your way out of the dialog.
Then, reboot and use the system as you normally would, and wait for a problem. In the event that the system does not boot completely after enabling driver verifier, boot into Safe Mode and run driver verifier, and tell it to delete the
changes.
Wait for a bugcheck to occur after enabling verifier as described, and then upload it to your SkyDrive,
and provide a link.
Consider testing memory with Windows Memory Diagnostic or memtest86. Note that memory that passes tests is not necessarily good memory - it just hasn't failed a test. Consider systematically eliminating RAM from the system - run with
a couple of modules for a while, and see how things go. Then try the other modules.
Other common suggestions include ensuring drivers are up to date (including video drivers), as well as ensuring that you're using the latest BIOS.

I am trying to connect my iPad to my windows pc ( xp) but it does not recognise the iPad and I get a blue screen error causing the pc to shut down. Any ideas

I am still not able to connect my iPad 2 to my Pc ( windows xp). When I try to do so I get a blue screen error and the computer shuts down. I have reinstalled iTunes. iPod works fine. Any ideas?

Not sure, but try these.
Disable your firewall and anitvirus software temporarily.
Restart the iPad by holding down on the Sleep button until the red slider appears and then slide to shut Off. To power up hold the Sleep button until the Apple logo appears and let go of the button.
Reset the iPad by holding down on the Sleep and Home buttons at the same time (for about 10-15 seconds) until the Apple logo appears (ignore the red slider), then let go of the buttons.
 Cheers, Tom

Blue screen error while trying to install windows server 2003 in Lenovo G500s essentials Notebook

Hi,
I bought a new lenovo G500s essentials note book. It's a freedos system. I am trying to install windows server 2003 in it. But I am getting blue screen error . error message like ths,
Technical Information:
STOP: 0*0000007B (0*FFFFFADF2CE323C0, 0*FFFFFFFFC0000034, 0*0000000000000000, 0*0000000000000000)
Can someone please help.
Regards,
Priya.
Solved!
Go to Solution.

I don't have a similar machine to look at so this is a bit of a guess:
Per page 30 or your user's guide http://download.lenovo.com/consumer/mobiles_pub/lenovo_g400sg400stouchg500sg500stouchg405sg505s_ug_e...:
How can I start the BIOS setup utility?
To start the BIOS setup utility:
1 Shut down the computer.
2 Press the Novo button and then select BIOS Setup
There should be a tab labelled something like "Configuration" and on that page something like "SATA controller mode". Select "compatible" and save and exit.
I'm not certain this will fix your problem, but it's worth a try.
Z.
The large print: please read the Community Participation Rules before posting. Include as much information as possible: model, machine type, operating system, and a descriptive subject line. Do not include personal information: serial number, telephone number, email address, etc. The fine print: I do not work for, nor do I speak for Lenovo. Unsolicited private messages will be ignored. ... GeezBlog
English Community Deutsche Community Comunidad en Español Русскоязычное Сообщество

Blue screen error "windows has recovered from a unexpected shutdown"

Hi guys
I am using laptop & everyday it will unexpectedly shutdown and shows Blue screen error "windows has recovered from a unexpected shutdown"...Pls help me to resolve this issue.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.48
Locale ID: 1033
Additional information about the problem:
BCCode: d1
BCP1: 00000030
BCP2: 00000002
BCP3: 00000000
BCP4: 8F2DA8A5
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\062614-23836-01.dmp
C:\Users\Venkateshwara swamy\AppData\Local\Temp\WER-74552-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

It could be some driver compatibility issues.
http://msdn.microsoft.com/en-us/library/windows/hardware/ff560244(v=vs.85).aspx
http://blogs.technet.com/b/askcore/archive/2008/11/01/how-to-debug-kernel-mode-blue-screen-crashes-for-beginners.aspx
Regards, Dave Patrick ....
Microsoft Certified Professional
Microsoft MVP [Windows]
Disclaimer: This posting is provided "AS IS" with no warranties or guarantees , and confers no rights.

Blue screen error Windows 7 after June 2014 Windows updates

Hi,
just wondering if someone could help determine the cause of a blue screen error from interpreting the following minidump file. My PC has been having blue screen problems after getting the automatic windows updates recently. Initially the only way I could
get the computer working was to restore the system back to prior to the updates. The updates seem to have now successfully installed but are still causing occasional blue screen errors. I have Windows 7 Home Premium
The minidump is 061614-32666-01 andthe link is as follows:
https://onedrive.live.com/redir?resid=1665B282DEF2D2DC%21111
Any help would be appreciated

Hi,
just wondering if someone could help determine the cause of a blue screen error from interpreting the following minidump file. My PC has been having blue screen problems after getting the automatic windows updates recently. Initially the only way I could
get the computer working was to restore the system back to prior to the updates. The updates seem to have now successfully installed but are still causing occasional blue screen errors. I have Windows 7 Home Premium
The minidump is 061614-32666-01 andthe link is as follows:
https://onedrive.live.com/redir?resid=1665B282DEF2D2DC%21111
Any help would be appreciated
These crashes were related to memory corruption (probably caused by a driver).
Please run these tests to verify your memory and find which driver is causing the problem.
If you are overclocking (pushing the components beyond their design) you should revert to default at least until the crashing is solved. If you don't
know what it is you probably are not overclocking.
Since it is more likely to be a driver please run verifier first.
1-Driver verifier (for complete directions see our wiki here)
If verifier does not find the issue we can move on to this.
2-Memtest. (You can read more about running memtest here)
If you cannot boot after enabling verifier reboot into safe mode
In Vista & win & (F8)
In win 8 http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/
Co-Authored by JMH3143
Wanikiya and Dyami--Team Zigzag

Blue screen error 1e on windows server 2008 r2

Hi Friends,
Please help me, I am facing with blue screen error 1e, Kindly help me to fix this issue,
Problem signature:
Problem Event Name:   BlueScreen
OS Version:   6.1.7601.2.1.0.274.10
Locale ID:   1033
Additional information about the problem:
BCCode:   1e
BCP1:   0000000000000000
BCP2:   0000000000000000
BCP3:   0000000000000000
BCP4:   0000000000000000
OS Version:   6_1_7601
Service Pack:   1_0
Product:   274_3
Files that help describe the problem:
C:\Windows\Minidump\112914-22651-01.dmp
C:\Users\Administrator\AppData\Local\Temp\WER-73289-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi ramesh84,
Please updating to latest BIOS, latest drivers, particularly to NIC driver（Base on my experience)and
monitor the server for the next reoccurrence of the issue. If you install any new application or install any update please uninstall them first for the troubleshooting. Because we need to analyze the crash dump file to narrow down the root cause of the issue.
Unfortunately, it is not effective for us to debug the crash dump file here in the forum. I would like to suggest that you contact Microsoft Customer Service and Support (CSS) via telephone so that a dedicated Support Professional can assist with your request.
To obtain the phone numbers for specific technology request please take a look at the web site listed below:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;OfferProPhone#faq607
Hope the issue will be resolved soon.
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]

Blue Screen Error in Windows 7

Hi .
I've been experiencing blue screen error in these past few days. Please help me out.
the error i'm getting is
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.256.1
Locale ID: 1033
Additional information about the problem:
BCCode: 50
BCP1: FD7FADFC
BCP2: 00000000
BCP3: 97BD1BCA
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1
Files that help describe the problem:
C:\Windows\Minidump\033014-24741-01.dmp
C:\Users\Fashion Details\AppData\Local\Temp\WER-47720-0.sysdata.xml
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409
If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

Hi,
This indicates that invalid system memory has been referenced.
For more information, please refer to the following article:
Bug Check 0x50: PAGE_FAULT_IN_NONPAGED_AREA
http://msdn.microsoft.com/en-us/library/windows/hardware/ff559023(v=vs.85).aspx
If it doesn't help, please collect Minidump files and upload to OneDrive.
=================
1. Click "Start", input "SYSDM.CPL" (without quotation marks) in the “Search” bar and press “Enter”.
2. Switch to the "Advanced" tab and click the "Settings" button under "Startup and Recovery".
3. Under "Write debugging information" section, make sure the "Small memory dump (128KB)" option is selected.
4. Make sure "%SystemRoot%\Minidump" is in the "Small dump directory" open box and click “OK”.
If the system crash again, please refer to the following steps to collect memory dump files:
1. Click “Start”, type “%SystemRoot%\Minidump" (without quotation marks) in “Search” bar and press “Enter”.
2. Go to your Desktop, right-click on it and create a new folder named "Dump".
3. Copy all the memory dump files (looks like [Mini092008-01.dmp]) in Minidump to this folder.
4. Right-click on the Dump folder, click "Send To", and click "Compressed (zipped) Folder".
5. Upload to OneDrive.
Karen Hu
TechNet Community Support

Windows 10 - Blue Screen Error - Intel (R) HD Graphics Family - VIDEO_DXGKRNL_FATAL_ERROR

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