Windows 10 Compatibility with HP Envy

Hi, I was trying to reserve the free Windows 10 copy, but the Get Windows app have not show up.I asked the microsoft forum about it and they said that my laptop was not compatible, but the answers were vague and it didnt convince me. My laptop have the following characteristics: HP - ENVY 17.3" Refurbished Touch-Screen Laptop - Intel Core i7 - 12GB Memory - 1TB Hard Drive - SilverModel: m7-k111dx SKU: 1312565768 Refurbished
2GB dedicated graphics
Windows 8.1 64-bit
Technical details: 4th Gen Intel® Core™ i7 processor; 17.3" display; 12GB memory; 1TB hard drive
Special features: Touch screen; HDMI output My older laptop, by far worst than the new one, managed to get the App and Reserve Win10 options, so thats odd. I've tried to run the following script and did every single attempt pointed at this link: http://answers.microsoft.com/en-us/windows/forum/windows_10-win_upgrade/i-want-to-reserve-my-free-copy-of-windows-10-but-i/848b5cce-958b-49ae-a132-a999a883265b Is it true that my HP is not compatible with the Windows 10? If not, how can I reserve it or get the Get Windows 10 App?

You're very welcome. I doubt that it is incompatible. There was a post from a HP administrator on a part of the forum that is not accessible to all members which stated in substance... Windows 10 Compatibility Tool Alert ‎06-05-2015 12:29 PM HP has received reports from customers who are seeing cases where the Windows 10 compatibility tool that is part of Microsoft’s Get Windows 10 app is classifying some items as incompatible that, in fact are compatible. We are currently investigating this with Microsoft. Please check back for information.

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