Windows 10 - Synaptics MousePad not working - HP Stream Notebook - 11-d007na

I have recently performed a Windows 10 64 CLEAN installation on my HP Stream Notebook 11-d007na, with no HP software installed. Needless to say, I had many missing driver issues all of which I have solved apart from one. The MousePad did not work during any of the setup process. I managed to get a USB mouse, get on to the HP website and download the MousePad driver for my laptop, which seemed to work fine. It installed and I was able to use the mouse. I soon realised however that two finger scrolling was not working and when I go to the Mouse Properties, there is no Synaptics tab to enable the selection for that feature. I went to the Synaptics website and tried to install the driver directly from there, but that installation keeps failing. So my question is, how do I get the Synaptics tab back on Mouse Properties so that I can enable 2 finger scrolling? Thanks in advance.

Hi,
Try the following.
First, download the Synaptics driver installer on the link below and save it to your Downloads folder.
http://ftp.hp.com/pub/softpaq/sp55001-55500/sp55049.exe
Next, open windows Control Panel, open Programs and Features, right click the entry 'Synaptics Pointing Device Driver' and select Uninstall.
When this has completed, shut down the notebook, unplug the AC Adapter and then remove the battery. Hold down the Power button for 30 seconds. Re-insert the battery and plug in the AC Adapter.
Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu. Press f5 to load the defaults ( this is sometimes f9, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter. Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.
When windows has fully reloaded, open your Downloads folder, right click the Synaptics installer and select 'Run as Administrator' to start the installation. When this has completed, restart the notebook again.
Regards,
DP-K
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[ 2275.193] (II) intel(0): LG Display
[ 2275.193] (II) intel(0): LP133WH2-TLF1
[ 2275.193] (II) intel(0): EDID (in hex):
[ 2275.193] (II) intel(0): 00ffffffffffff0030e4710300000000
[ 2275.193] (II) intel(0): 00160103801d10780afc359658578e29
[ 2275.193] (II) intel(0): 1f505400000001010101010101010101
[ 2275.193] (II) intel(0): 010101010101581b566e500016302424
[ 2275.194] (II) intel(0): 480025a5100000190000000000000000
[ 2275.194] (II) intel(0): 00000000000000000000000000fe004c
[ 2275.194] (II) intel(0): 4720446973706c61790a2020000000fe
[ 2275.194] (II) intel(0): 004c503133335748322d544c463100ce
[ 2275.194] (II) intel(0): EDID vendor "LGD", prod id 881
[ 2275.194] (II) intel(0): Printing DDC gathered Modelines:
[ 2275.194] (II) intel(0): Modeline "1366x768"x0.0 70.00 1366 1402 1438 1476 768 772 780 790 -hsync -vsync (47.4 kHz eP)
[ 2275.194] (II) intel(0): Not using default mode "320x240" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "400x300" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "400x300" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "512x384" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "640x480" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "640x512" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "800x600" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "896x672" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "928x696" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "960x720" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "700x525" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Not using default mode "1024x768" (doublescan mode not supported)
[ 2275.194] (II) intel(0): Printing probed modes for output LVDS1
[ 2275.194] (II) intel(0): Modeline "1366x768"x60.0 70.00 1366 1402 1438 1476 768 772 780 790 -hsync -vsync (47.4 kHz eP)
[ 2275.194] (II) intel(0): Modeline "1024x768"x60.0 65.00 1024 1048 1184 1344 768 771 777 806 -hsync -vsync (48.4 kHz d)
[ 2275.194] (II) intel(0): Modeline "800x600"x60.3 40.00 800 840 968 1056 600 601 605 628 +hsync +vsync (37.9 kHz d)
[ 2275.194] (II) intel(0): Modeline "800x600"x56.2 36.00 800 824 896 1024 600 601 603 625 +hsync +vsync (35.2 kHz d)
[ 2275.194] (II) intel(0): Modeline "640x480"x59.9 25.18 640 656 752 800 480 490 492 525 -hsync -vsync (31.5 kHz d)
[ 2275.194] (II) intel(0): EDID for output VGA1
[ 2275.195] (II) intel(0): EDID for output HDMI1
[ 2275.236] (II) intel(0): EDID for output DP1
[ 2275.236] (II) intel(0): Output LVDS1 connected
[ 2275.236] (II) intel(0): Output VGA1 disconnected
[ 2275.236] (II) intel(0): Output HDMI1 disconnected
[ 2275.236] (II) intel(0): Output DP1 disconnected
[ 2275.236] (II) intel(0): Using exact sizes for initial modes
[ 2275.236] (II) intel(0): Output LVDS1 using initial mode 1366x768
[ 2275.236] (II) intel(0): Using default gamma of (1.0, 1.0, 1.0) unless otherwise stated.
[ 2275.236] (**) intel(0): Display dimensions: (290, 160) mm
[ 2275.236] (**) intel(0): DPI set to (119, 121)
[ 2275.236] (II) Loading sub module "dri2"
[ 2275.236] (II) LoadModule: "dri2"
[ 2275.237] (II) Loading /usr/lib/xorg/modules/extensions/libdri2.so
[ 2275.237] (II) Module dri2: vendor="X.Org Foundation"
[ 2275.237] compiled for 1.12.4, module version = 1.2.0
[ 2275.237] ABI class: X.Org Server Extension, version 6.0
[ 2275.237] (==) Depth 24 pixmap format is 32 bpp
[ 2275.237] (II) intel(0): SNA initialized with IvyBridge backend
[ 2275.237] (==) intel(0): Backing store disabled
[ 2275.237] (==) intel(0): Silken mouse enabled
[ 2275.237] (II) intel(0): HW Cursor enabled
[ 2275.237] (II) intel(0): RandR 1.2 enabled, ignore the following RandR disabled message.
[ 2275.238] (==) intel(0): DPMS enabled
[ 2275.239] (II) intel(0): [DRI2] Setup complete
[ 2275.239] (II) intel(0): [DRI2] DRI driver: i965
[ 2275.239] (II) intel(0): direct rendering: DRI2 Enabled
[ 2275.239] (==) intel(0): hotplug detection: "enabled"
[ 2275.239] (--) RandR disabled
[ 2275.239] (II) Initializing built-in extension Generic Event Extension
[ 2275.239] (II) Initializing built-in extension SHAPE
[ 2275.239] (II) Initializing built-in extension MIT-SHM
[ 2275.239] (II) Initializing built-in extension XInputExtension
[ 2275.239] (II) Initializing built-in extension XTEST
[ 2275.239] (II) Initializing built-in extension BIG-REQUESTS
[ 2275.239] (II) Initializing built-in extension SYNC
[ 2275.239] (II) Initializing built-in extension XKEYBOARD
[ 2275.239] (II) Initializing built-in extension XC-MISC
[ 2275.239] (II) Initializing built-in extension SECURITY
[ 2275.239] (II) Initializing built-in extension XINERAMA
[ 2275.239] (II) Initializing built-in extension XFIXES
[ 2275.239] (II) Initializing built-in extension RENDER
[ 2275.239] (II) Initializing built-in extension RANDR
[ 2275.239] (II) Initializing built-in extension COMPOSITE
[ 2275.239] (II) Initializing built-in extension DAMAGE
[ 2275.250] (II) AIGLX: enabled GLX_MESA_copy_sub_buffer
[ 2275.250] (II) AIGLX: enabled GLX_INTEL_swap_event
[ 2275.250] (II) AIGLX: enabled GLX_SGI_swap_control and GLX_MESA_swap_control
[ 2275.250] (II) AIGLX: GLX_EXT_texture_from_pixmap backed by buffer objects
[ 2275.250] (II) AIGLX: Loaded and initialized i965
[ 2275.250] (II) GLX: Initialized DRI2 GL provider for screen 0
[ 2275.251] (II) intel(0): switch to mode 1366x768 on crtc 3 (pipe 0)
[ 2275.276] (II) intel(0): Setting screen physical size to 361 x 203
[ 2275.319] (II) config/udev: Adding input device Power Button (/dev/input/event6)
[ 2275.319] (**) Power Button: Applying InputClass "evdev keyboard catchall"
[ 2275.319] (II) LoadModule: "evdev"
[ 2275.319] (II) Loading /usr/lib/xorg/modules/input/evdev_drv.so
[ 2275.320] (II) Module evdev: vendor="X.Org Foundation"
[ 2275.320] compiled for 1.12.3.901, module version = 2.7.3
[ 2275.320] Module class: X.Org XInput Driver
[ 2275.320] ABI class: X.Org XInput driver, version 16.0
[ 2275.320] (II) Using input driver 'evdev' for 'Power Button'
[ 2275.320] (**) Power Button: always reports core events
[ 2275.320] (**) evdev: Power Button: Device: "/dev/input/event6"
[ 2275.320] (--) evdev: Power Button: Vendor 0 Product 0x1
[ 2275.320] (--) evdev: Power Button: Found keys
[ 2275.320] (II) evdev: Power Button: Configuring as keyboard
[ 2275.320] (**) Option "config_info" "udev:/sys/devices/LNXSYSTM:00/LNXPWRBN:00/input/input6/event6"
[ 2275.320] (II) XINPUT: Adding extended input device "Power Button" (type: KEYBOARD, id 6)
[ 2275.320] (**) Option "xkb_rules" "evdev"
[ 2275.320] (**) Option "xkb_model" "evdev"
[ 2275.320] (**) Option "xkb_layout" "se"
[ 2275.355] (II) config/udev: Adding input device Fujitsu FUJ02E3 (/dev/input/event3)
[ 2275.356] (**) Fujitsu FUJ02E3: Applying InputClass "evdev keyboard catchall"
[ 2275.356] (II) Using input driver 'evdev' for 'Fujitsu FUJ02E3'
[ 2275.356] (**) Fujitsu FUJ02E3: always reports core events
[ 2275.356] (**) evdev: Fujitsu FUJ02E3: Device: "/dev/input/event3"
[ 2275.356] (--) evdev: Fujitsu FUJ02E3: Vendor 0 Product 0x6
[ 2275.356] (--) evdev: Fujitsu FUJ02E3: Found keys
[ 2275.356] (II) evdev: Fujitsu FUJ02E3: Configuring as keyboard
[ 2275.356] (**) Option "config_info" "udev:/sys/devices/LNXSYSTM:00/device:00/FUJ02E3:00/input/input3/event3"
[ 2275.356] (II) XINPUT: Adding extended input device "Fujitsu FUJ02E3" (type: KEYBOARD, id 7)
[ 2275.356] (**) Option "xkb_rules" "evdev"
[ 2275.356] (**) Option "xkb_model" "evdev"
[ 2275.356] (**) Option "xkb_layout" "se"
[ 2275.357] (II) config/udev: Adding input device Video Bus (/dev/input/event9)
[ 2275.357] (**) Video Bus: Applying InputClass "evdev keyboard catchall"
[ 2275.357] (II) Using input driver 'evdev' for 'Video Bus'
[ 2275.357] (**) Video Bus: always reports core events
[ 2275.357] (**) evdev: Video Bus: Device: "/dev/input/event9"
[ 2275.357] (--) evdev: Video Bus: Vendor 0 Product 0x6
[ 2275.357] (--) evdev: Video Bus: Found keys
[ 2275.357] (II) evdev: Video Bus: Configuring as keyboard
[ 2275.357] (**) Option "config_info" "udev:/sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/LNXVIDEO:00/input/input9/event9"
[ 2275.357] (II) XINPUT: Adding extended input device "Video Bus" (type: KEYBOARD, id 8)
[ 2275.358] (**) Option "xkb_rules" "evdev"
[ 2275.358] (**) Option "xkb_model" "evdev"
[ 2275.358] (**) Option "xkb_layout" "se"
[ 2275.359] (II) config/udev: Adding input device Fujitsu FUJ02B1 (/dev/input/event2)
[ 2275.359] (**) Fujitsu FUJ02B1: Applying InputClass "evdev keyboard catchall"
[ 2275.359] (II) Using input driver 'evdev' for 'Fujitsu FUJ02B1'
[ 2275.359] (**) Fujitsu FUJ02B1: always reports core events
[ 2275.359] (**) evdev: Fujitsu FUJ02B1: Device: "/dev/input/event2"
[ 2275.359] (--) evdev: Fujitsu FUJ02B1: Vendor 0 Product 0x6
[ 2275.359] (--) evdev: Fujitsu FUJ02B1: Found keys
[ 2275.359] (II) evdev: Fujitsu FUJ02B1: Configuring as keyboard
[ 2275.359] (**) Option "config_info" "udev:/sys/devices/LNXSYSTM:00/device:00/PNP0A08:00/device:02/FUJ02B1:00/input/input2/event2"
[ 2275.359] (II) XINPUT: Adding extended input device "Fujitsu FUJ02B1" (type: KEYBOARD, id 9)
[ 2275.359] (**) Option "xkb_rules" "evdev"
[ 2275.359] (**) Option "xkb_model" "evdev"
[ 2275.359] (**) Option "xkb_layout" "se"
[ 2275.360] (II) config/udev: Adding input device Power Button (/dev/input/event5)
[ 2275.360] (**) Power Button: Applying InputClass "evdev keyboard catchall"
[ 2275.360] (II) Using input driver 'evdev' for 'Power Button'
[ 2275.360] (**) Power Button: always reports core events
[ 2275.360] (**) evdev: Power Button: Device: "/dev/input/event5"
[ 2275.360] (--) evdev: Power Button: Vendor 0 Product 0x1
[ 2275.360] (--) evdev: Power Button: Found keys
[ 2275.360] (II) evdev: Power Button: Configuring as keyboard
[ 2275.361] (**) Option "config_info" "udev:/sys/devices/LNXSYSTM:00/device:00/PNP0C0C:00/input/input5/event5"
[ 2275.361] (II) XINPUT: Adding extended input device "Power Button" (type: KEYBOARD, id 10)
[ 2275.361] (**) Option "xkb_rules" "evdev"
[ 2275.361] (**) Option "xkb_model" "evdev"
[ 2275.361] (**) Option "xkb_layout" "se"
[ 2275.362] (II) config/udev: Adding input device Lid Switch (/dev/input/event4)
[ 2275.362] (II) No input driver specified, ignoring this device.
[ 2275.362] (II) This device may have been added with another device file.
[ 2275.362] (II) config/udev: Adding input device FJ Camera (/dev/input/event7)
[ 2275.362] (**) FJ Camera: Applying InputClass "evdev keyboard catchall"
[ 2275.362] (II) Using input driver 'evdev' for 'FJ Camera'
[ 2275.362] (**) FJ Camera: always reports core events
[ 2275.362] (**) evdev: FJ Camera: Device: "/dev/input/event7"
[ 2275.363] (--) evdev: FJ Camera: Vendor 0x10f1 Product 0x1a44
[ 2275.363] (--) evdev: FJ Camera: Found keys
[ 2275.363] (II) evdev: FJ Camera: Configuring as keyboard
[ 2275.363] (**) Option "config_info" "udev:/sys/devices/pci0000:00/0000:00:1a.0/usb3/3-1/3-1.3/3-1.3:1.0/input/input7/event7"
[ 2275.363] (II) XINPUT: Adding extended input device "FJ Camera" (type: KEYBOARD, id 11)
[ 2275.363] (**) Option "xkb_rules" "evdev"
[ 2275.363] (**) Option "xkb_model" "evdev"
[ 2275.363] (**) Option "xkb_layout" "se"
[ 2275.364] (II) config/udev: Adding input device HDA Digital PCBeep (/dev/input/event10)
[ 2275.364] (II) No input driver specified, ignoring this device.
[ 2275.364] (II) This device may have been added with another device file.
[ 2275.364] (II) config/udev: Adding input device HDA Intel PCH HDMI/DP,pcm=3 (/dev/input/event11)
[ 2275.364] (II) No input driver specified, ignoring this device.
[ 2275.364] (II) This device may have been added with another device file.
[ 2275.365] (II) config/udev: Adding input device HDA Intel PCH Headphone (/dev/input/event12)
[ 2275.365] (II) No input driver specified, ignoring this device.
[ 2275.365] (II) This device may have been added with another device file.
[ 2275.365] (II) config/udev: Adding input device AT Translated Set 2 keyboard (/dev/input/event0)
[ 2275.365] (**) AT Translated Set 2 keyboard: Applying InputClass "evdev keyboard catchall"
[ 2275.365] (II) Using input driver 'evdev' for 'AT Translated Set 2 keyboard'
[ 2275.366] (**) AT Translated Set 2 keyboard: always reports core events
[ 2275.366] (**) evdev: AT Translated Set 2 keyboard: Device: "/dev/input/event0"
[ 2275.366] (--) evdev: AT Translated Set 2 keyboard: Vendor 0x1 Product 0x1
[ 2275.366] (--) evdev: AT Translated Set 2 keyboard: Found keys
[ 2275.366] (II) evdev: AT Translated Set 2 keyboard: Configuring as keyboard
[ 2275.366] (**) Option "config_info" "udev:/sys/devices/platform/i8042/serio0/input/input0/event0"
[ 2275.366] (II) XINPUT: Adding extended input device "AT Translated Set 2 keyboard" (type: KEYBOARD, id 12)
[ 2275.366] (**) Option "xkb_rules" "evdev"
[ 2275.366] (**) Option "xkb_model" "evdev"
[ 2275.366] (**) Option "xkb_layout" "se"
[ 2275.366] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/event8)
[ 2275.366] (**) SynPS/2 Synaptics TouchPad: Applying InputClass "Touchpad Catchall"
[ 2275.366] (II) LoadModule: "synaptics"
[ 2275.366] (II) Loading /usr/lib/xorg/modules/input/synaptics_drv.so
[ 2275.367] (II) Module synaptics: vendor="X.Org Foundation"
[ 2275.367] compiled for 1.12.2, module version = 1.6.2
[ 2275.367] Module class: X.Org XInput Driver
[ 2275.367] ABI class: X.Org XInput driver, version 16.0
[ 2275.367] (II) Using input driver 'synaptics' for 'SynPS/2 Synaptics TouchPad'
[ 2275.367] (**) SynPS/2 Synaptics TouchPad: always reports core events
[ 2275.367] (**) Option "Device" "/dev/input/event8"
[ 2275.367] (II) synaptics: SynPS/2 Synaptics TouchPad: found clickpad property
[ 2275.367] (--) synaptics: SynPS/2 Synaptics TouchPad: x-axis range 1472 - 5472
[ 2275.367] (--) synaptics: SynPS/2 Synaptics TouchPad: y-axis range 1408 - 4448
[ 2275.367] (--) synaptics: SynPS/2 Synaptics TouchPad: pressure range 0 - 255
[ 2275.367] (--) synaptics: SynPS/2 Synaptics TouchPad: finger width range 0 - 15
[ 2275.367] (--) synaptics: SynPS/2 Synaptics TouchPad: buttons: left double triple
[ 2275.367] (--) synaptics: SynPS/2 Synaptics TouchPad: Vendor 0x2 Product 0x7
[ 2275.367] (**) Option "TapButton1" "1"
[ 2275.367] (**) Option "TapButton2" "2"
[ 2275.367] (**) Option "TapButton3" "3"
[ 2275.367] (--) synaptics: SynPS/2 Synaptics TouchPad: touchpad found
[ 2275.367] (**) SynPS/2 Synaptics TouchPad: always reports core events
[ 2275.367] (**) Option "config_info" "udev:/sys/devices/platform/i8042/serio1/input/input8/event8"
[ 2275.368] (II) XINPUT: Adding extended input device "SynPS/2 Synaptics TouchPad" (type: TOUCHPAD, id 13)
[ 2275.368] (**) synaptics: SynPS/2 Synaptics TouchPad: (accel) MinSpeed is now constant deceleration 2.5
[ 2275.368] (**) synaptics: SynPS/2 Synaptics TouchPad: MaxSpeed is now 1.75
[ 2275.368] (**) synaptics: SynPS/2 Synaptics TouchPad: AccelFactor is now 0.040
[ 2275.368] (**) SynPS/2 Synaptics TouchPad: (accel) keeping acceleration scheme 1
[ 2275.368] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration profile 1
[ 2275.368] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration factor: 2.000
[ 2275.368] (**) SynPS/2 Synaptics TouchPad: (accel) acceleration threshold: 4
[ 2275.368] (--) synaptics: SynPS/2 Synaptics TouchPad: touchpad found
[ 2275.368] (II) config/udev: Adding input device SynPS/2 Synaptics TouchPad (/dev/input/mouse0)
[ 2275.368] (II) No input driver specified, ignoring this device.
[ 2275.368] (II) This device may have been added with another device file.
[ 2275.368] (II) config/udev: Adding input device PC Speaker (/dev/input/event1)
[ 2275.368] (II) No input driver specified, ignoring this device.
[ 2275.368] (II) This device may have been added with another device file.
xinput
⎡ Virtual core pointer id=2 [master pointer (3)]
⎜ ↳ Virtual core XTEST pointer id=4 [slave pointer (2)]
⎜ ↳ SynPS/2 Synaptics TouchPad id=13 [slave pointer (2)]
⎣ Virtual core keyboard id=3 [master keyboard (2)]
↳ Virtual core XTEST keyboard id=5 [slave keyboard (3)]
↳ Power Button id=6 [slave keyboard (3)]
↳ Fujitsu FUJ02E3 id=7 [slave keyboard (3)]
↳ Video Bus id=8 [slave keyboard (3)]
↳ Fujitsu FUJ02B1 id=9 [slave keyboard (3)]
↳ Power Button id=10 [slave keyboard (3)]
↳ FJ Camera id=11 [slave keyboard (3)]
↳ AT Translated Set 2 keyboard id=12 [slave keyboard (3)]
running
dmesg | grep -i synaptics
doesn't show anything. However running
dmesg | grep -i psmouse
returns a lot of
psmouse serio1: bad data from KBC - timeout
Last edited by flako (2012-11-08 09:44:59)

I have tried doing that with both linux mint, and now fedora live usb. Neither one loads the touchpad correctly. So yeah, our problems weren't really related
Anyway, I tried looking into the
psmouse serio1: bad data from KBC - timeout
messages, and tried running psmouse proto (defined in /etc/modprobe.conf/psmouse.conf) as both raw and imps as per https://answers.launchpad.net/ubuntu/+s … ion/206950 Unfortunately, that didn't solve anything. Using the raw setting meant that the touchpad wasn't loaded at all (as in not appearing in the Xorg.log at all).
The laptop is quite new, but at the same time what i figured from the touchpad vendor & product ID, the touchpad itself isn't. So it should technically work. Before installing arch i booted into windows to see if everything worked, and found no issues with the touchpad. So I have ruled out any hardware errors. Maybe its just the Fn-key that doesn't work yet in Linux? But that doesn't explain the "psmouse serio1: bad data from KBC - timeout" Any pointers to where I should look/ what commands I should run to delve deeper into this issue?
Last edited by flako (2012-09-09 12:10:51)

Windows 10 - Synaptics MousePad not working - HP Stream Notebook - 11-d007na

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