Windows 10 update affect on preexisting software

Running a W520 with Win7 Pro 64-bit and have been thinking of doing the Win 10 update but have a few questions whose answers I haven't been able to track down. Thought I'd try here. If anyone can help out with answers or pointers to answers that would be wonderful. What affect will the update, or update process, have on existing Lenovo specific applications, utilities and drivers? Extending the above: what affect will the udpate, or process, have on all other software already installed?

Hello chricton: I'm using a Y50 so this might be irrelevant, but this is what happened to me: I installed Win10 Home from the Microsoft web site and Win10 basically wiped out everything on my laptop, including all Lenovo apps and probably more things I didn't know about. Fortunately, I have a Lenovo Recovery USB that I bought because I had a problem with OKR earlier this Spring. I did a factory reset, re-installed Win8.1 and tried another Win10 upgrade (make sure you select Upgrade when given the choice). This time Win10 installed successfully and all the Lenovo features were in place. But I had to go to a number of support pages, including Intel and Lenovo, and manually install all the latest official Win10 drivers for graphics, WLAN, WiFi etc. Also, if you choose to install the latest Win10 BIOS update, it will most likely cause your machine to freeze requiring a force-boot. Eventually, it will install correctly and you'll see a new Lenovo typeface when you boot. I'm not saying all this will necessarily happen to you, but now you're "warned". But please go ahead with Win10 - I think it's great-looking and it seems to work as intended. Best of luck,GreyCatz.

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Hi
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I have windows xp sp3, run Mcaffee security software- when I open I-tunes it does open however it will not connet to the I-tunes store. I-Tunes diagnostic indicates that it does connect to internet but the secure link to I-Tunes fails.

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Hello cor-el, thanks for your reply. I changed my settings for downloads to desktop and it has appeared on there. When I double click I am asked which program I want to open file. I click firefox and another box "opening install" says I have chosen to open the file which is an application and do I want to save it. This is the only real option so I press save file. I get a box saying this is an executable file which may contain viruses - do you want to run. I press ok and the final box showing C drive file name and desktop appears stating application not found.
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My plugin is still showing as out of date.
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I downloaded the latest important update to windows vista yesterday, and since then Firefox crashes very soon after enetering the portal of any website I visit, and I want to know if the windows vista update could be doing this?

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CD/DVD completely disappears after Windows XP updates

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Satellite P35-S605
The last time it happened, I reinstalled the original recovery disk. That seemed to correct the problem. It disappeared again after a Windows XP update (I have not yet added any software besides the OS).
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W520 External Color Calibrator stopped working with updated Pantone v1.1 software

Can someone from Lenovo help me with this issue? Lenovo updated the color calibrator software in Aug 2012. They broke an external color calibrator working. L1/2 has been completely unhelpful. I also escalated to customer service with little result except that they say it is not Lenovo software and they do not have to support it! Unacceptable, the software isprovided by Lenovo. Lenovo doc also says an external color calibrator is supported. Lenovo needs to take responsibility for fixing this. Here are the email chains. I really want a refund or someone to ensure this package that Lenovo distributes is fixed!
Thanks for your help.
From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:34 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
You are distributing this software and it is defective. Who do I NEED TO SPEAK TO AT LENOVO TO RESOLVE THIS? I WANT A REFUND ASAP!!!
From: Christopher Lang [mailto:christopherlang1] Sent: Wednesday, November 14, 2012 11:25 AM To: 'Kelli' Cc: doris Subject: RE: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High Sensitivity: Private
Hi Kelli,
I do not want this case closed and disagree. This is Lenovo provided software and according to Lenovo an external calibrator is supported. I want someone to take responsibility for getting this fixed. Lenovo has provided this software and needs to work with the vendor to ensure it works. Who do I need to speak to in management? I do not appreciate the way support has just shuttled this around and nothing has gotten done.
Sincerely,
Christopher
Lenovo Doc:
3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
From: Kelli Sent: Wednesday, November 14, 2012 11:12 AM To: christopherlang1@ Subject: SF184142 Re: Fw: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Sensitivity: Private
Mr Lang,
Please be advised that I have taken this case assigned to Doris. Lenovo is not able help you with this issue, We cannot provide support for a third party product. The calibrator you are using is supported by X-Rite; any issues with the device need to be addressed by them,
I am sorry for your frustration however Lenovo has exhausted all means to help with a non-hardware issue. At this time Lenovo is closing this case.
Kelli Customer Advocate Customer Complaint Resolutions Lenovo US 1009 Think Place, Bldg 2 Morrisville, NC 27560
Hi Doris, Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc: 3.0 System requirements ======================= Hardware requirements: - Must have an embedded or external color sensor - Can be integrated or used with a USB color sensor device. http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt    This is really upsetting me!!!! Can we escalate to higher management? Thanks, Christopher
Hi Doris,
Got you VM. No, Engineering is not wanting to do their jobs. What they are saying to you makes NO sense. There is even mention of an external calibrator being supported in the Lenovo doc. MANY PEOPLE USE EXTERNAL DISPLAYS AS WELL. Here is the Lenovo doc:
3.0 System requirements
=======================
Hardware requirements:
- Must have an embedded or external color sensor
- Can be integrated or used with a USB color sensor device.
http://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles/pantone_color_calibrator_v1.1.0.txt
This is really upsetting me!!!! Can we escalate to higher management?
Thanks,
Christopher
From: Christopher Lang Sent: Thursday, November 08, 2012 12:19 PM To: 'Doris' Subject: RE: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
Hi Doris,
I have the internal calibrator I purchased with my W520 and also an external calibrator from x-rite. The device is an i1 Display 2. The external calibration is what fails with the updated calibrator software package.
Thanks,
Christopher
From: Doris Sent: Thursday, November 08, 2012 12:13 PM To: Christopher Lang Subject: Re: FW: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator - case 184142 Importance: High
Hi Christopher,
I'm still working wtth L2.
What exact model of color calibrator device do you have?
Sincerely,
Doris Customer Complaint Advocate Lenovo
www.lenovo.com/www.lenovo.com Print only when necessary
"Christopher   Lang" <christopherlang1@>
11/07/2012   04:22 PM
   Subject
   FW:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator - case 184142
Hi Doris, Thanks for your time, re: case 184142. Can we get this package fixed? Jeremy’s response below just makes no sense to me, same as that call center in Atlanta is so problematic. I work in IT and when I phone that call center I really wonder sometimes whether I am even speaking with another IT person on the other end of the line. These are Thinkpad, mines is an expensive one, and I am very upset that this is the level of support I get (especially after upgrading my warranty even!). Please see what you can do. I would also like a manager to speak to DeAndrea at the call center. I am sure the calls are recorded and he was completely out of line and not helpful. Just like now I wonder ‘why did Jeremy even contact me!’ what with the response below. Please phone me tomorrow as we discussed. Have a great day! Thanks, Christopher From: Christopher Lang [mailto:christopherlang1@] Sent: Wednesday, November 07, 2012 9:38 AM To: 'Jeremy' Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Hi Jeremy, I am really not sure how Doris will help me with this technical issue? I fel like I am getting the run around and I AM. Thanks, Christopher From: Jeremy Sent: Wednesday, November 07, 2012 9:34 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Chris, I never said to call level one. I literally said "please contact your Customer Service rep". Your customer service rep is the highest level you will get at Lenovo to be able to assist you. He/She is also the same person that got you in touch with me in the first place. I hope this helps. Thank you!
Jeremy Level 2 Support Lenovo Systems Experts Lenovo USA 1009 Think Place Building 2 - Lab 2P22
   "Christopher   Lang" <christopherlang1@>
11/07/2012   09:08 AM
   To
   Jeremy
   Subject
   RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator
Hello Jeremy, Uhhh.. My case was escalated to you now you are telling me to call level one again? WTH? You know…I just started on a contract with IBM. You know what they give us…Not ‘Thinkpads’ but Toshibas. You ought to think about that. I expect a phone call ASAP. I have also left a message with customer relations. Thank you, Christopher
From: Jeremy Sent: Wednesday, November 07, 2012 7:46 AM To: Christopher Lang Subject: RE: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Chris, This is not my department... please contact your Customer Service rep to get updates. Thank you!
Jeremy Level 2 Support Lenovo Systems Experts Lenovo USA
www.Lenovo.com/United   States Print only when necessary
"Christopher   Lang" <christopherlang1@>
11/06/2012   04:08 PM
   To
   Jeremy cc        Subject
   RE:     Error with latest update to Pantone Color Calibrator Software (v1.1) and     Eye one external calibrator
Hi Jeremy,
Any update on this package being fixed?
Thanks,
Christopher
From: Christopher Lang [mailto:christopherlang1@] Sent: Thursday, October 25, 2012 12:42 PM To: 'Jeremy' Subject: Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator Importance: High
Started failing when Lenovo updated the package for the w530.
Token Ring
Posts: 473 Registered: 03-10-2009
0
Error with latest update to Pantone Color Calibrator Software (v1.1) and Eye one external calibrator 09-19-201211:39 AM - edited 09-20-201209:10 AM Hi. Can someone have a look at the Pantone 1.1 package. I am using an eye one display calibrator with the updated Pantone software and the calibration does not work. I get an error about an 8 bit image missing (have attached a screenshot). The calibration is not correct and Windows Photoviewer is pink. This was working OK with the v1.0 of the software (no longer on the w520 driver page). The error message is "There was an error loading the specified profile. Please make sure the image has an embedded profile and it is an 8-bit image." This was working fine before the update to v1.1. Thanks
Re: New Pantone Color Calibrator posted [ Edited ]
10-21-201202:43 AM - edited 10-21-201202:47 AM This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
Re: New Pantone Color Calibrator posted [ Edited ] Options ·         Mark as New ·         Bookmark ·         Subscribe ·           ·         Subscribe to RSS Feed ·           ·         Highlight ·         Print ·         Email to a Friend ·           ·         Report Inappropriate Content 10-21-201205:23 AM - edited 10-21-201205:26 AM
christopherlang wrote: This is broken on the w520. The external calibration does not work properly. You get an error about an 8-bit image missing when calibrating. Does anyone have a link to the v1.0 version that DOES WORK? Thanks Why is the support in Atlanta so awful that people keep telling me I need to REIMAGE my machine to repair this IDIOT problem!!!!!
I've uploaded the 1.0 program.: http://www.mediafire.com/?62shz55gl757ahu
From: Jeremy Sent: Thursday, October 25, 2012 11:24 AM To: christopherlang1 Subject: contact info
here it is
Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

I am getting the runaround!!!
Hi Doris,
I just left you a voice mail. One of the reasons I bought this laptop was for 3d photography. If I cannot use an external color calibrator and display then the laptop is not fit for purpose for the reasons I bought it. This software is ONLY available from Lenovo. According to Lenovo’s own doc, and the software’s doc, an external color calibrator is SUPPORTED. Lenovo needs to step to the plate and fix this. Not ME. If Lenovo needs to go to Pantone, or x-rite, then they Need to do that. Lenovo provided software that is not available to the public from x-rite or Pantone, and the software is to support Lenovo provided hardware (least so far as the internal calibrator), this software ALSO supports an external calibrator for use with an external display. The software supports both internal and external, and I would like to use my external display for 3d photography. This needs to be fixed please.
What are we going to do to resolve this? At his point of the runaround I’ve been getting I would like a complete refund.
Thanks,
Christopher
From: Christopher Lang [mailto:christopherlang1@]
Sent: Wednesday, November 14, 2012 2:35 PM
To: 'Kelli'
Cc: doris
Subject: RE: SF184142 LENOVO
PS I hope you are aware Kelli that the Pantone software is not available from Pantone to customers….
From: Christopher Lang [mailto:christopherlang1]
Sent: Wednesday, November 14, 2012 2:26 PM
To: 'Kelli'
Cc: doris
Subject: RE: SF184142 LENOVO
Importance: High
Hi Kelli,
As you know the ‘software’ purchase is by virtue of purchasing the laptop with the color calibrator. Are you saying you will refund my cost for the calibrator? I don’t think you quite get how much time I have spent with support with this laptop. I have had multiple issues with the it. The calibrator, failed BT adapter, Sudden Shutdown syndrome (where the machine would just shutoff on its own –well documented in the Lenovo forums and I have at least a dozen emails on this issue) as well as many issues with the Displayport connection and an external 3d display for which I spent months working with Nvidia to resolve. This laptop has wasted a huge amount of my time. The support has been atrocious.
I would like a refund for 1. The laptop 2. The external color calibrator I cannot use because the software from Lenovo does not work (this package is NOT available from x-rite as well –It is sold to Lenovo). I have a receipt for the color calibrator and would be happy to provide that.
Thank you,
Christopher
From: Kelli
Sent: Wednesday, November 14, 2012 2:09 PM
To: Christopher Lang
Subject: RE: SF184142 LENOVO
Mr Lang,
Your request for a refund on the laptop is declined. The machine has had not hardware issues and was purchased in February. We are willing refund the software only.
Kelli
Customer Advocate
Customer Complaint Resolutions
Moderator note; full names and full or partial contact details of Lenovo employees / agents edited Forum Rules

My iPhone 5 is not appread in itunes after updating to new itunes software

Please if any one can help as few days back I updated itunes with new software. after updating, my iPhone 5 is not appearing in tunes.

Hello Zrc_iPhone,
I'd recommend taking a look through the following article, as it provides steps that can help get your iPhone back into iTunes.
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http://support.apple.com/kb/TS1538
Cheers,
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Windows XP gives message "BlackBerry Desktop Software has encountered a problem and needs to close." when trying to start Desktop Manager

I apologize if this issue has already been handled in others' posts; I just can't locate my specific issue, and I'm a newbie with this.
I first encountered the Windows crash shown in subject yesterday when trying to sync my Blackberry. Message is displayed after the program churns for awhile, but hasn't even detected a remote device or shown that it is doing any work.
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Here is the error message that I believe is associated with this problem:
Sunday, December 26, 2010
.NET Runtime 2.0 Error Reporting
EventType clr20r3, P1 rim.desktop.exe, P2 6.0.1.18, P3 4cfdab9c, P4 microsoft.practices.composite, P5 2.0.1.0, P6 4c58abaf, P7 12b, P8 50, P9 sclhiaanmqhkf4zdfpvvwejkphn1z uj, P10 NIL.
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Bold 9650 running on Windows XP
I finally solved my problem with blackberry desktop manager 6.0.1 by going bck to 6.0 version and here is how I did it, since the 6.0 version is not available on blackberry's website or on a disk and I have spent over 30 hours with BB tech support all to no avail in fixing 6.0.1 and enabling it to open.
1) Removed any Blackberry desktop software from my computer via the add/remove program in the control panel. No need to deal with a clean uninstall in terms of registry cleaner, etc.
2) Installed 6.0 which i was lucky enough to have backed up the intallation files from several months ago when I backed up my entire system to an external drive.
3) Opened BB desktop mananager and connected my device and configured my sysn with outlook and all worked out.
If anyone needs BB Desktop Manager 6.0 to go back to a version that once worked for you, please let me know and I will email it to you via yousendit.com since it is a 95mb file.
-Marty

Windows Update does not work, Windows Standalone Update Installer stops with error 0xc8000247 (Windows 7 Home Premium on Acer Aspire 1810TZ notebook)

I purchased a new notebook with Windows 7 in October. During the first weeks I uninstalled McAfee and replaced the harddrive. Since November Windows Update fails with error messages and defender does not start anymore. I made several virus scans (complete) with multiple antivirus programs but nothing showed up.
Since it took my days to install various software, I do not want to re-install W7. I also have no good backup that I could restore.
I am really surprised that there is not even a single entry regarding the error code in the Microsoft Knowledge base or elsewhere.
I really would appreciate help.

I hit this same problem... I spent days trying to figure out what went wrong. MS advise of doing; Windows7 re-installs, BIOS/firmware updates, drivers changed, etc etc etc.
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Intel Member login for Mobility Turbo Memory Flash Cache pdf: http://www.intel.com/cd/channel/reseller/asmo-na/eng/products/mobile/mprod/turbo_memory/394947.htm

Photoshop CS5 and CS6 not opening after Windows 7 update

Hi there!
I have my Mac on repair so I have to use Photoshop on a very old Windows 7 laptop of mine (the first PS licence I bought was for PS CS4 Win then extended to CS5 during grace period)
It always worked fine (slow but fine ) since today. I was updating a couple of softwares (Intuos + Spyderpro) and I have been asked to restart my computer to make the updates effective. I've noticed that Windows during the restart was updating itself as well and I said "well, ok!" and let it go. But once my computer had restarted I couldn't open PS CS5 anymore. Desperate I went to the Adobe trial pages and downloaded CS6 but it doesn't work as well. I tried to repair some log errors via CC cleaner and delete PS preferences from its folder but no luck. I don't know what else to do. Bridge works fine. I don't understand what happened and how to solve it.

Hi Valeria,
My first inclination was to recommend just reinstalling, but since you said you did a new install of CS6 and that isn't working either I'm not sure if that would help. The user preferences was also a great thing to try.
These might be some other general suggestions for good next steps:
- Try launching with right-click Run as Administrator
- Create a new administrative account, log out of your current one, and attempt launching from there
- See if you get the same behavior if launching while in a Selective Startup
http://windows.microsoft.com/en-us/windows/run-selective-startup-system-configuration#1TC= windows-7
- Uninstall any changes you made since it stopped working, you should be able to uninstall the Windows update from within Programs and Features, uninstall the Intuos + Spyderpro temporarily to rule them out
Hope that helps,
- Dave

Unable to install Windows 8 updates error code 0x800736B3 and 0x80246007.

Hi
I am having issues with the Asus Transformer tablet/laptop TX300CA.
It comes with Windows 8 Pro.
After downloading windows 8 updates, it doesn't want to install all of the software updates.
I received an error code such as 0x800736B3.
Can anyone help???
Is there methods to solve this issues???

Andre,
Can't do that now. The owner is giving up with Microsoft and stick with his trusty MAC OS X!
His Asus Transformer TX300CA indeed have Windows 8.1 driver support. I did check with ASUS website.
However I did many tests base on Microsoft Support Knowledge base.
I even try the Microsoft Fix it. It too didn't work.
The Asus Transformer TX300CA is using Windows 8 Pro OEM version.
There is a possibility that his Windows 8 is corrupted.
I try to find the "C:\Windows\winsxs\poqexec.log". No where to be found.
The strange part is The ASUS Transformer TX300CA cannot install any updates patches of Windows 8!!!
I come to know that many people are having this issues regardless which laptop brand they are using.
However I did it with ease on a Lenovo laptop.
The process of having upgrading to Windows 8.1 via Windows Apps Store is very tedious and long process. It's very very slow. Not unless you have a High Broadband speed.
It's very time consuming. It's not a good method of upgrading to Windows 8.1.
My Suggestion to Microsoft to release a FREE DVD upgrade disc to all of it's customers.
You have to bare in mind that not everyone in the world is using a High Speed Broadband network.
In some country they still using a clunky old 24,33.6,56K modem.
How are they going to do the 3.8GB of upgrade to Windows 8.1. It will take them months to complete the tasks.

Hard Drive Replacement - Windows 7 Updates - Intel Rapid Storage - Lightscribe error 4224

I recently needed to replace a damaged hard drive from overheating on a HP Pavilion dv4 notebook that comes with Windows 7 Home Premium. The whole notebook had to be taken apart so that the dust, which had created a thick sweater, literally, blocking the CPU cooling fans, could be cleaned.
But that was done, it's over with, just dreading the cleanup in the future. Installing a new hard drive was unexpectedly difficult... replacing the physical part had nothing to it but, Windows 7 Updates could not work and Windows 7 SP1 installation from the dvd drive or otherwise did not work. To make it work I installed Intel Rapid Storage Technology (AHCI) package. I used the System Recovery Discs to format and install to factory settings before all else, of course...
All was nice and dandy until I started using Lightscribe to label the recovery discs. Error 4224 - communication error with the drive... etc etc. Updated the drivers and software from HP, completed all Windows 7 updates, updated the Lightscribe System Software and Template Maker, updated BIOS and that was a good thing, kept installing and uninstalling preinstalled HP bundles and antivirus sofware for another few days of irritating work to no avail. Finally, the culprit was found in the Intel Rapid Storage Technology installation!
So, without Intel Rapid Storage Technology package there are no Windows 7 updates and the Windows Genuine error comes up, but with Intel Rapid Storage Technoly there's no Lightscribe functionality. I'm throwing my hands in the air after so much painstaking time spent with these issues. Is there any way around this bind? Is there a known fix to get the new hard drive to be recognized by Microsoft and have the Lightscribe functionality back?

Sometimes issues can arise when a driver is downloaded directly from the manufacturer, because in some cases, there are minor tweaks made to the one made specifically for your computer.
Sometimes the developers (combination of HP software developers and the 3rd party maker's software developers) have to tweak the maker's original driver to work with all of the other components inside your particular computer. All of the dv4-2000s may have, for instance, a specific technology of hard drives and optical drives, but each different dv4-2XXX may have different brands of hard drives/optical drives.
Graphics drivers are that way. I always recommend getting the ATI driver, not from ATI's website, but directly from the HP Driver Page, because getting the version on ATI's website will cause some issues with the HP Framework (which is responsible for making the whole web of specific components all work together) on the computer. After that several things have to be uninstalled and the correct versions have to be installed just to undo what that one driver version did.
It gets a little complicated. Suffice it to say, always try to download it from the HP Driver Page for your model first. Then if that version or previous versions don't work, try downloading directly from the 3rd party maker's page. I hope that makes sense. Let me know if I need to clarify anything
I'm going to recommend the following drivers:
Intel Chipset Driver version 9.1.1.1020 A
Intel Management Engine Interface Driver version 1.00 A
Intel Matrix Storage Manager Driver version 8.9.2.1002 A
Intel Turbo Boost Technology Driver version 1.0.0.1030 A
Essential System Updates version 7.00 A
LightScribe System Software version 1.18.18.1
Also, please check and see what BIOS version you're currently on. To do that, press the FN + ESC keys and look for 'F.##' and let me know what that is. I'll compare it to the latest version and link you to that one if necessary.

TS3694 Does anyone know what error message 6 means? No detailed explanation of 6 on this page. Got that msg when trying to update iPhone (4S) OS software.

Does anyone know what error message 6 means? No detailed explanation of 6 on this page. Got that msg when trying to update iPhone (4S) OS software.

http://support.apple.com/kb/ts3694#error6
Errors related to third-party security software
Error 2, 4 (or -4), 6, 1000, 9006
Follow the steps to troubleshoot security software. Often, uninstalling third-party security software will resolve these errors.
There may be third-party software that modifies your default packet size in Windows by inserting a TcpWindowSize entry into your registry. An incorrectly set default packet size can cause these errors. Contact the manufacturer of the software that installed the packet size modification for assistance or follow this article by Microsoft: How to reset Internet Protocol (TCP/IP).
Verify that access to ports 80 and 443 are allowed on your network.
Verify that communication to albert.apple.com or phobos.apple.com isn't blocked by a firewall or other Internet security setting.
Discard the .ipsw file, open iTunes and attempt to download the update again. See the steps under "Advanced steps > Rename, move, or delete the iOS software file (.ipsw)" below for file locations.
Restore your device while connected to a different network.
Restore using a different computer.

Why do I lose my webcam after a Windows 7 (64 bit) Windows Defender update?

I have a DV6-2150us with Windows 7 (64). quite often after a Windows defender update, I lose my webcam. During this time, I get an "unknown USB device" in Device Manager. I keep uninstalling this "unknown device".
If I do a "scan for new hardware, I get the "unknown device" back. I have tried updating the device drivers with video drivers, that were recommended in other postings. That didn't work. I have tried reinstalling the HP Webcam software, but then it can't locate the webcam.
Any suggestions?

Are using "Clear history when Firefox closes" ?
*Tools > Options > Privacy: History: [X] Clear history when Firefox closes > Settings
*https://support.mozilla.org/kb/Clear+Recent+History
It is possible that there is a problem with the files sessionstore.js and sessionstore.bak in the Firefox Profile Folder.
*http://kb.mozillazine.org/Session_Restore
Delete the sessionstore.js file and possible sessionstore-##.js files with a number and sessionstore.bak in the Firefox Profile Folder.
*Help > Troubleshooting Information > Profile Directory: Open Containing Folder
*http://kb.mozillazine.org/Profile_folder_-_Firefox
Deleting sessionstore.js will cause App Tabs and Tab Groups and open and closed (undo) tabs to get lost, so you will have to create them again (make a note or bookmark them).
*http://kb.mozillazine.org/Multiple_profile_files_created

Laptop does not start after windows 8 update

hi every one
2 days ago my hp-15 notebook got 2 windows 8 updates. The 2nd one failed and after 1 hr i removed the battery to put it out of it's misery.
now, when i push the start button only the wifi-lichts go on for about 30 sec and then the system shuts down.
everything i tried has failed.
what to do next???

Hi @lisa55 ,
Welcome to the HP Forums!
I would like to take a moment and thank you for using the forum, it is a great place to find answers. For you to have the best experience in the HP forum, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that you got 2 Windows updates, during the installation of the second one the computer froze. After 1 hour you removed the battery and reinstalled it.
Now when you try to power it on you get a blank or black screen with no error messages. The wireless light is lit for about 30 seconds before it powers itself down.
There has been some Windows updates that have been causing an issue.
Would you boot into Safe Mode and uninstall these updates.
KB2982791, KB2970228, KB2975719 and KB2975331.
The other one that is suspected of causing this issue is the "Search Protect" software.
If you check under programs and it is listed, please uninstall it.
Windows 8 Safe Mode
See which Windows updates are installed
If you would like further assistance, please provide your exact model of HP 15 notebook you have.
How Do I Find My Model Number or Product Number?
Good Luck!
Sparkles1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Windows 10 update affect on preexisting software

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