Windows 10 upgrade caused Outlook 2013 email to stop sending, receives ok

Excellent post - thank you. I was going crazy - 2 weeks and no email sending.

Thanks aboo62, I wasted all afternoon until I found your answer. Perfect.aboo62 wrote:
Hi all, I was very confused this afternoon when I was trying to send emails and they would not work. I was ble to send one last night and it was Friday night when I upgraded to Windows 10 so I couldn't work out why I was able to send emails last night but not this morning. I checked all my email settings and test emails would work but not real ones (only send failed, receive was good) Anyhow I found this somewhere else on the web run command prompt as administrator and do this SFC /scannow Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved. C:\WINDOWS\system32>SFC /scannowBeginning system scan. This process will take some time. Beginning verification phase of system scan.
Verification 100% complete. Windows Resource Protection found corrupt files and successfully repaired
them. Details are included in the CBS.Log windir\Logs\CBS\CBS.log. For
example C:\Windows\Logs\CBS\CBS.log. Note that logging is currently not
supported in offline servicing scenarios. C:\WINDOWS\system32> takes a few minutes....probably depends on what is on your system though it fixed a corruption somewhere and when I opened email again, my messages flew off to my recipients (yay). thanks Hope this helps anyone with same frustrating problem. Such a waste of 2 hours trying to work it out.

Similar Messages

Outlook 2013 - "schedule an automatic send/receive" NOT functioning

Here is yet another bug in Outlook 2013 which remains at large.
Yes, "schedule an automatic send/receive" is not functioning, except in the case of Hotmail/Outlook.com
The only time new emails are getting download are when the Send/Receive button is clicked, or when the inbox of the account is selected.
Other than that Email is not getting checked/downloaded every thirty minutes as it is setup to do.
Oh, and please none of those generic "create a new profile" answers.
Thank you.

Hi,
We have unmarked that thread. Sorry for any inconvenience caused.
We have tried several steps to narrow down the issue in the previous thread. The issue is a little difficult, may not good to troubleshoot in the forum. We highly recommend you
to contact our phone support to get more effective support.
Thank you for your support and understanding.
Steve Fan
Forum Support
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here

Windows 8 and outlook 2013 compatible with iCloud Calendar ?

Does Windows 8 with Outlook 2013 is fully compatible with iCloud Control Panel ? I'm looking to buy a new computer for work, and need to know if my calendar will be sync between my iPhone and my PC.
Thank you.

Hi JonathanLafleur!
The answer can be found in the following article:
iCloud Control Panel 3.1 for Windows
http://support.apple.com/kb/dl1455
System Requirements
Microsoft Windows 7 or 8
Microsoft Outlook 2007 or later or an up-to-date browser (for Mail, Contacts, Calendars)
Internet Explorer 9 or later, Firefox 22 or later, or Google Chrome 28 or later (for Bookmarks)
Broadband Internet access
Note: If you are upgrading from iCloud Control Panel 1.1 or earlier, you will need to sign out of iCloud Control Panel and uninstall it before downloading iCloud Control Panel 3.1
Thanks for using the Apple Support Communities. Have a good one!
-Braden

After upgrade to outlook 2013 Contacts have the default picture in reading pane

I'm using Windows 8 on a domain (using a domain account not a Microsoft account) connecting to Exchange, all my Contacts were outlook contacts with pictures and other data, I could see the picture of the contact in the reading pane and people pane while
using Outlook 2010.
After the upgrade to Outlook 2013 the contacts are not lost (I can see them in the People Hub) but it appears that they are unavailable in the reading pane because all I can see is the default picture (the default picture picture is also visible in the notifications).
If I put the mouse over the name of the people while in the reading pane all I can see is the card with the default info (the only data visible is that the contact is available in the next 8 hours), if I compose a new message and hover the name of the contact
i can see the card with all the data (picture, company, etc.).
Is this the default behavior in Outlook 2013 if you are in a domain and not connected to any service or there is a way to show the picture of my contacts in every part of outlook?

No, it should be available still. Did you recreate this mail profile after the upgrade?
Try forcing a complete update of the Office Line Address Book via the Send/Receive tab-> Send/Receive Groups-> Download Address Book
Otherwise, reset the OAB by renaming your oab-file to .old when Outlook is closed. You'll find them here:
C:\Users\%username%\AppData\Local\Microsoft\Outlook\Offline Address Books\<Account GUID>
Robert Sparnaaij
[MVP-Outlook]
Outlook guides and more: HowTo-Outlook.com
Outlook Quick Tips: MSOutlook.info

Support for iCloud on Windows 8 using Outlook 2013

I am trying to install iCloud Control Panel 2.1.1 for Windows 8 (64bit & current on all Windows updates) with Outlook 2013 on my daughters computer and when I try to log in I get the following error:
You can't sign in because of a server error.
If I go to icloud.com I sign in with no problem. Any recommendations to fix this?
Thanks,
Ken

I am trying to install iCloud Control Panel 2.1.1 for Windows 8 (64bit & current on all Windows updates) with Outlook 2013 on my daughters computer and when I try to log in I get the following error:
You can't sign in because of a server error.
If I go to icloud.com I sign in with no problem. Any recommendations to fix this?
Thanks,
Ken

HT4759 Has anyone worked out how to stay signed in to the icloud calendar on a PC? I am running Windows 7 and outlook 2013

Has anyone worked out a way of staying signed in to the icloud calendar on their PC? It is driving me crazy as I have to sign in each time. I have the latest control panel, Windows 7 and Outlook 2013.

Hello,
I had the same problem with finding this file.
There's no such file in Mac OS X version of Skype. But there's a directory for your Skype user account in /Users/%current_user_name%/Library/Application Support/Skype/
try:
quitting Skype
renaming old folder
signing into the Skype

I am trying to use sync outlook 2013 with icloud and am receiving this error - Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again - can anyone help me out

i am trying to sync outlook 2013 with icloud and am receiving this error - Setup can't continue because Outlook isn't configured to have a default profile. Check your Outlook settings and try again - can anyone help me out

Here are two threads you may want to review. I'm sure there are others. Good luck!
https://discussions.apple.com/thread/3427840?start=0&tstart=0
http://www.slipstick.com/outlook/icloud-outlook-problems-syncing-calendar/

Limiting an email user's send/receive abilities

We're running Mac OS X Server 10.4.7 on our mail server. Everything is running great.
What I want to know is if it's possible to set up a special email account (like [email protected]) that can access webmail to communicate with specific @myschool.com addresses (and no others), but cannot talk to the outside world. But I need to make sure all other email accounts continue to work like regular old email accounts that can talk to anyone.
For example, [email protected] can only send/receive messages to/from [email protected], the math teacher's email address. But [email protected] can send/receive messages to/from anyone. This would be very handy for us.

Doing so will cause issues. If you send out mail which to an outside server appears to be non existent, mail may be rejected and you may even be blacklisted.
You can remove the account from WGM and add a role account as an alias send to /dev/null. This will look to the outside world like an existing address, but simply be discarded on your system. You should however include a working address in your mailings for people to be able to respond.
Assuming you use local domains, edit /etc/postfix/aliases and add:
noreply: /dev/null
(you can change noreply with the sender used in your PHP apps, but I'd probably change the PHP apps to use noreply as this signals to people receiving your mails that this address is unattended).
When done, issue:
sudo postalias /etc/postfix/aliases
sudo newaliases
sudo postfix reload
HTH,
Alex

Windows 2012R2 RDS - Outlook 2013 preview handler not working

Hello,
We have an Windows 2012R2 RDS environment with Outlook 2013 installed. Currently we are experiencing some issues with the preview handler for non-administrator users. With an Administrator account it is working without issues.
All users that open WORD, EXCEL, POWERPOINT or other office applications see the following error:
This file cannot be previewed because of an error with the following previewer:
Word/Excel/Powerpoint
To open this file in its own program, double-click it.
Other programs like Windows Media Player (voicemail messages), Image viewer, Notepad are working.
Any idea what we can do to make this work?
Thanks.
Max

Hi Max,
Thanks for your information.
After doing some research, this behavior might be related a DCOM permission. I suggest checking this point:
1. Go to Component Services and Open it.
2. Expand Component Services, click on Computers, then right click on My Computer and go to “properties".
3. Click on Default Properties tab, and make sure the following is set:
Default Authentication Level: Connect
Default Impersonation Level: Identify
If it’s a permission issue, we can use process monitor to get the logs.
[Process Monitor Report]
=================
Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity.
To collect the process monitor, please refer to the following steps.
a) On the machine which we will reproduce the issue, download Process Monitor from the following link:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
b) Extract the ZIP file, start Outlook in safe mode, stop all other applications and operation in Outlook, then run Processmon.exe
c) While Process Monitor is running, click the microscope icon in the toolbar to stop the capture (CTRL+E) and clear the initial logs (CTRL+X).
d) In Outlook, reproduce the issue by click the “Copy to my Calendar”, then start the capture (CTRL+E).
e) Save (File -> Save ) the Process Monitor log and upload the log file (Logfile.PML) to me.
You can send the log file to this email account:
[email protected] and inform us here (the email subject should be the link of this thread).
Please collect logs for an administer and a non-admin user.
Regards,
Ethan Hua
Forum Support
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Outlook 2013 email stuck in outbox and after restart outlook deletes them

We're running outlook 2013 + Exchange 2010 SP3.
I have a user that twice now has called helpdesk to say his email is stuck in his outbox. His client was in cached mode but connected to the exchange server. The first time, after trying a manual send/receive, I exited outlook and very quickly saw the outbox
empty of the 9 items that were there. I went over to sent items expecting to see them there and they weren't. The recipients never received the emails.
Today, the same thing happened (it's 2 weeks later and he hasn't had the problem since) but this time we saved everything before exiting outlook. When outlook started again, the messages in outbox were deleted. I did message tracking on the transport servers
and they never made even made it to the hub transport. However, because I had a record of the precise emails he was responding to this time, I search for them and they actually show that he has replied at X:XX time, but they were never sent.
I think this has something to do with cached mode so I've switched his client to online mode in the meantime but I was wondering if anyone has seen anything like this. It's the first time I've ever seen outlook (Any version) actually delete email.

I'm getting the exact same thing with one of my users.
We're using Gmail connecting to outlook through a add-in (Google Apps Sync).
The user in question has this occur about once a month. As we don't use exchange it can't be the link to exchange that's causing this. I think it's got to be down to something in the local mail cache, OST file?
We have a lot of users in our business, none have reported this issue apart from this one user. The only thing which differentiates this user from the rest is that she has a lot of PST files mapped and open at any time. I'm talking like 30+ which is
killing performance. I know this is a huge NO NO in terms of operations but this user is adamant that she needs each and every PST open. She has management back her up with this so my hands are tied. I'm wanting to abolish outlook and just use gmail, just
so that I have an excuse to get all her mail in the cloud.
But anyway, this has to be something to do with the local mail store running out of memory or something like that.
If I ever get mails into the cloud, I'll let you all know if this issue stops occurring.

Outlook 2013 Email Header Being Cut Off

Outlook 2013 is cutting off the email header on multiple emails. See screenshot below.

Hi,
First, we can try to start Outlook with /cleanviews command to check if this issue is caused by corrupted view. To do this, exit Outlook, press Windows key + R, type
outlook.exe /cleanviews in the Run dialog and press Enter.
In addition, please go to Control Panel > Clock, Language and Region
> Region > Click on Administrative tab and check which language for non-Unicode programs did you set. Please change it to default English to check if it helps.
If problem persists, we can try to create a new mail profile and set up your email account in the new profile to check the result. See:
http://support.microsoft.com/kb/829918/en-us
Please let me know the result.
Best Regards,
Steve Fan
Forum Support
Come back and mark the replies as answers if they help and unmark them if they provide no help.
If you have any feedback on our support, please click
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In outlook 2013 emails,pdf attachments are not showing in pdf formats

Hi,
We are using outlook 2013 as pop account for our official email communication.One of the laptop is having windows 7 professional operating systems and the email we are using as outlook 2013 in that laptop.
The issue is that when we try to attach the pdf documents in outlook 2013,it is attaching but it is not showing in pdf format and it is showing as notepad or word file.
when we try to open the notepad ,word file,it is opening in pdf format and also the client is receiving in pdf format.
If we attach the pdf document in email,it should show in pdf format.
Some settings are changed and i need your support to fix the issue.
Regards
Pradeep

Hi,
Are the PDF files showing with the PDF icon or other icons in your local disk?
Please start Outlook in sate mode and test again. To do this, press Windows key + R to open the Run command, type
outlook /safe and press Enter.
In addition, you may also try to clean out the Temporary Outlook Files folder to check the result. See:
http://www.howto-outlook.com/faq/securetemp.htm
Please let me know the result.
Regards,
Steve Fan
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs.

Outlook 2013 crashed when user sending email from Adobe Writer xi pro ver 11.0.07

I ask Adobe, but they are signaling to Outlook problem
PC-HP, Windows 8.1 Pro X64 connected to Windows 2008 R2 DC
Adobe Acrobat Pro ver 11,x
When user trying to send email from Adobe direct, Outlook 2013 Pro is crashing
The only way to send email is to save adobe ( PDF) file and attached to the email
All patches are installed

Log Name: Application
Source: Application Error
Date: 7/15/2014 8:05:38 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Faulting application name: Acrobat.exe, version: 11.0.7.79, time stamp: 0x536b812b
Faulting module name: SendMail.api, version: 11.0.7.79, time stamp: 0x536b7fd0
Exception code: 0xc0000005
Fault offset: 0x0003390b
Faulting process id: 0x139c
Faulting application start time: 0x01cfa024deec4218
Faulting application path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe
Faulting module path: C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:38.000000000Z" />
<EventRecordID>66128</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>139c</Data>
<Data>01cfa024deec4218</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\Acrobat.exe</Data>
<Data>C:\Program Files (x86)\Adobe\Acrobat 11.0\Acrobat\plug_ins\SendMail.api</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Windows Error Reporting
Date: 7/15/2014 8:05:55 AM
Event ID: 1001
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
Fault bucket 73304412188, type 1
Event Name: APPCRASH
Response: Not available
Cab Id: 0
Problem signature:
P1: Acrobat.exe
P2: 11.0.7.79
P3: 536b812b
P4: SendMail.api
P5: 11.0.7.79
P6: 536b7fd0
P7: c0000005
P8: 0003390b
P9:
P10:
Attached files:
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp
These files may be available here:
C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074
Analysis symbol:
Rechecking for solution: 0
Report Id: 553a89c7-0c18-11e4-be97-80c16ee27020
Report Status: 4104
Hashed bucket: f6a7a946597169e4aea5077b3b7f0848
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Windows Error Reporting" />
<EventID Qualifiers="0">1001</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:05:55.000000000Z" />
<EventRecordID>66131</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>73304412188</Data>
<Data>1</Data>
<Data>APPCRASH</Data>
<Data>Not available</Data>
<Data>0</Data>
<Data>Acrobat.exe</Data>
<Data>11.0.7.79</Data>
<Data>536b812b</Data>
<Data>SendMail.api</Data>
<Data>11.0.7.79</Data>
<Data>536b7fd0</Data>
<Data>c0000005</Data>
<Data>0003390b</Data>
<Data>
</Data>
<Data>
</Data>
<Data>
C:\Users\ewhitton\Desktop\140.pdf
C:\Users\ewhitton\AppData\Local\Temp\WER8000.tmp.WERInternalMetadata.xml
C:\Users\ewhitton\AppData\Local\Temp\WER8BB9.tmp.appcompat.txt
minidump.mdmp</Data>
<Data>C:\Users\ewhitton\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppCrash_Acrobat.exe_2a26ba191a528da71b85271ed9509f7e426babf8_0d6f35c4_1735c074</Data>
<Data>
</Data>
<Data>0</Data>
<Data>553a89c7-0c18-11e4-be97-80c16ee27020</Data>
<Data>4104</Data>
<Data>f6a7a946597169e4aea5077b3b7f0848</Data>
</EventData>
</Event>
+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++++
Log Name: Application
Source: Outlook
Date: 7/15/2014 8:06:05 AM
Event ID: 50
Task Category: None
Level: Information
Keywords: Classic
User: N/A
Computer: Liz7PM-HP.armadale.local
Description:
The following providers do not implement fast shutdown APIs, but are being shut down using fast shutdown:
MDConnector.dll (MAPI Store Provider)
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Outlook" />
<EventID Qualifiers="16384">50</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2014-07-15T12:06:05.000000000Z" />
<EventRecordID>66132</EventRecordID>
<Channel>Application</Channel>
<Computer>Liz7PM-HP.armadale.local</Computer>
<Security />
</System>
<EventData>
<Data>MDConnector.dll (MAPI Store Provider)
</Data>
</EventData>
</Event>

Outlook 2007 mails are upgraded to outlook 2013 but after uninstalling Microsoft 2007,outlook 2013 are not opening.

Dear Support
Yesterday, i have upgraded the outlook mails 2007 to outlook 2013.Today i have uninstalled the Ms-Office 2007 and try to open the outlook 2013.The application is not working and showing the message of quick repair (or) go to online to fix the issue.
Let me know what is the root cause of the issue and why it has happened?
Is there any option to upgrade the mails from outlook 2007 directly to outlook 2013.
Thanks & Regards
Pradeep.R

Hi,
Both of them rely on some system files and some interrelated registry keys. So, this is a direct result of that interdependence. When you uninstall the previous version of Office from your computer, it will definitely break the existing installation, a repair
is required to fix all the corrupt registry entries.
We do not recommend to install multiple versions of Office on one computer, we suggest you to completely remove any previous version first if you do not plan to use any of the Office applications of a previous version of Office, then install it.
Thanks,
Ethan Hua CHN
TechNet Community Support

Icloud add-in causes Outlook 2013 to crash

Enabling the ICloud Add-in in Outlook 2013 causes Outlook to crash. See error logbelow. VERY consistant.
Running ICloud 3.1 with MS Windows 7 Professional (SP1) 64bit and Office/Outlook 2013.
Tried rebooting per one post, no change.I've seen other posts but no real answers.
Can ANYONE run ICloud 3.1 with Outlook 2013 ?
I am not going to be taking extreme measures to fix this, but I would like to be able to sync contacts and notes. Any reasonable suggestions.
Apple - anyone home out there ?
- System
- Provider
   [ Name] Application Error
- EventID 1000
   [ Qualifiers] 0
   Level 2
   Task 100
   Keywords 0x80000000000000
- TimeCreated
   [ SystemTime] 2013-12-19T00:11:38.000000000Z
   EventRecordID 104918
- EventData
   OUTLOOK.EXE
   15.0.4551.1011
   52914ce2
   APLZOD32.dll
   4.6.18.0
   528ff03c
   c0000005
   0005840c
   1178
   01cefc4e971f1126
   C:\Program Files\Microsoft Office 15\root\office15\OUTLOOK.EXE
   F:\PROGRA~1\COMMON~1\Apple\INTERN~1\APLZOD32.dll
   20725162-6842-11e3-9c47-0010183a542d

Thanks all.
Was checking to see if the issue Samorren has discovered in the following post might have been in play for you:
iTunes 11.1.4.62 freezes while syncing with Outlook
(Similar issues can hit iTunes and the iCloud machinery, because they both use files from Apple Application Support ... hence the quick check of your situation over here.)

Windows 10 upgrade caused Outlook 2013 email to stop sending, receives ok

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