Windows 10 upgrade does not shutdown laptop completely

I upgraded to windows 10 from windows 8.1 and I'm facing shutdown issue because when I click on shut down from the menu the screen turns off but the power light stays on and does not shut down completely. When I turn on my PC, I have to force the power button down until it completely Shuts down and start it back up again.
Hoping HP fixes the problem asap or i might need to downgrade to 8.1.Please advice

I have ENVY 15 K101TX; and I'm facing the same problem after upgrading to WIN10.Whenever I try to shut down the Laptop, it just doesn't shutdown completely. The screen goes blank but the power light and fan stays on. I have to press & hold to shut down the laptop. And we all know it's not a solution.And it also doesn't come back after sleep mode. I have to force shut down and start it again.I have checked all the power options and have tried all the things possible.Any one?

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I have ENVY 15 K101TX; and I'm facing the same problem after upgrading to WIN10.Whenever I try to shut down the Laptop, it just doesn't shutdown completely. The screen goes blank but the power light and fan stays on. I have to press & hold to shut down the laptop. And we all know it's not a solution.And it also doesn't come back after sleep mode. I have to force shut down and start it again.I have checked all the power options and have tried all the things possible.Any one?

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‎Thank you for using HP Support Forum. I have brought your issue to the appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post ( serial numbers and case details).
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NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
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Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Hi kathyt8952 ,
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We may also need to ask for help from the Apple Forum .They may have some good advices for you .
NOTE: This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites.
Best regards
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]

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Windows 10 upgrade does not shutdown laptop completely

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