Windows 10 upgrade was in progress - WIll not boot - Completely black screen

I have seen this problem before with my laptop. Under Windows 7, I would simply disconnect the power cord from my laptop and remove the battery. Then I would wait a few seconds, replace the battery and plug the power cord back in. My laptop would then boot up windows 7. Over the past few years, I have only had to do this two or three times. Yesterday, from the task bar tray at the bottom of my Windows 7 desktop, I found that my free Windows 10 upgrade was available from Microsoft and that an installation could be scheduled. I followed all the prompts until I reached the Windows 10 upgrade screen that said "Working on it" with a large spinning icon. I waited for several minutes when I assumed that it was probably loading the new OS. I left my laptop alone for several hours. Today I went to start my laptop and I can hear the fan, the usual self-test noise from one of the drives, but nothing at all on the screen. Pitch black. I removed the battery and unplugged. Replaced battery and plug. Pressed the on button. But there is never anything on the screen at any moment. No cursor, logos, absolutely nothing. I don't have a reboot or repair disk. If someone can offer a suggestion, I will be very grateful.

Hi there , Thank you for visiting the HP Support Forums and Welcome. I have read about your HP Notebook and getting a blank or black screen on startup. I know that you had already reset the Notebook, I would suggest following this document and performing a hard reset. Please note remove any and all USB devices. Disconnect all non-essential devices, as these could cause some issues. I also have a couple troubleshooting documents for you called Computer Does not Start and Troubleshooting Black Screen Displays with No Error Messages During Startup or Boot. You could also Test for Hardware Failures. The HP System Diagnostics provides access to a comprehensive set of tests to check for hardware failures. Do you see any LED Lights blinking/flashing on the Notebook? If so here is a document called Computer Does Not Start and Emits an LED or Beep Code. Hope this helps!

Similar Messages

Mac book pro will not boot up, black screen

I got a macbook pro from a friend and am trying to see if it works. The battery on the back seems to charge with the green lights on the back, and the small white light on the lid button lights up, but I have no display. I tried plugging in a secondary display off of the DVI port, but that did not work either.
2.4 GHz core 2 duo/2GB/256MB/ VRAM/200 GB 5400rpm

I got a macbook pro from a friend and am trying to see if it works.
It doesn't.

Mac will not boot up, white screen with turning gear for hours on end

mac will not boot up, white screen with turning gear for hours on end

Take each of these steps that you haven't already tried. Stop when the problem is resolved.
Step 1
The first step in dealing with a boot failure is to secure your data. If you want to preserve the contents of the startup drive, and you don't already have at least one current backup, you must try to back up now, before you do anything else. It may or may not be possible. If you don't care about the data that has changed since your last backup, you can skip this step.
There are several ways to back up a Mac that is unable to boot. You need an external hard drive to hold the backup data.
a. Boot into the Recovery partition, or from a local Time Machine backup volume (option key at startup.) When the OS X Utilities screen appears, launch Disk Utility and follow the instructions in this support article, under “Instructions for backing up to an external hard disk via Disk Utility.”
b. If you have access to a working Mac, and both it and the non-working Mac have FireWire or Thunderbolt ports, boot the non-working Mac in target disk mode. Use the working Mac to copy the data to another drive. This technique won't work with USB, Ethernet, Wi-Fi, or Bluetooth.
c. If the internal drive of the non-working Mac is user-replaceable, remove it and mount it in an external enclosure or drive dock. Use another Mac to copy the data.
Step 2
If the startup process stops at a blank gray screen with no Apple logo or spinning "daisy wheel," then the startup volume may be full. If you had previously seen warnings of low disk space, this is almost certainly the case. The easiest way to deal with the problem is to boot from an external drive, or else to use either of the techniques in Steps 1b and 1c to mount the internal drive and delete some files. According to Apple documentation, you need at least 9 GB of available space on the startup volume (as shown in the Finder Info window) for normal operation.
Step 3
Sometimes a boot failure can be resolved by resetting the NVRAM.
Step 4
If you use a wireless keyboard, trackpad, or mouse, replace or recharge the batteries. The battery level shown in the Bluetooth menu item may not be accurate.
Step 5
If there's a built-in optical drive, a disc may be stuck in it. Follow these instructions to eject it.
Step 6
Press and hold the power button until the power shuts off. Disconnect all wired peripherals except those needed to boot, and remove all aftermarket expansion cards. Use a different keyboard and/or mouse, if those devices are wired. If you can boot now, one of the devices you disconnected, or a combination of them, is causing the problem. Finding out which one is a process of elimination.
Step 7
If you've booted from an external storage device, make sure that your internal boot volume is selected in the Startup Disk pane of System Preferences.
Boot in safe mode. Note: If FileVault is enabled, or if a firmware password is set, or if the boot volume is a software RAID, you can’t do this. Post for further instructions.
Safe mode is much slower to boot and run than normal, and some things won’t work at all, including wireless networking on certain Macs.
The login screen appears even if you usually log in automatically. You must know your login password in order to log in. If you’ve forgotten the password, you will need to reset it before you begin.
When you boot in safe mode, it's normal to see a dark gray progress bar on a light gray background. If the progress bar gets stuck for more than a few minutes, or if the system shuts down automatically while the progress bar is displayed, your boot volume is corrupt and the drive is probably malfunctioning. In that case, go to Step 6.
If you can boot and log in now, empty the Trash, and then open the Finder Info window on your boot volume ("Macintosh HD," unless you gave it a different name.) Check that you have at least 9 GB of available space, as shown in the window. If you don't, copy as many files as necessary to another volume (not another folder on the same volume) and delete the originals. Deletion isn't complete until you empty the Trash again. Do this until the available space is more than 9 GB. Then reboot as usual (i.e., not in safe mode.)
If the boot process hangs again, the problem is likely caused by a third-party system modification that you installed. Post for further instructions.
Step 8
Launch Disk Utility in Recovery mode (see Step 1.) Select your startup volume, then run Repair Disk. If any problems are found, repeat until clear. If Disk Utility reports that the volume can't be repaired, the drive has malfunctioned and should be replaced. You might choose to tolerate one such malfunction in the life of the drive. In that case, erase the volume and restore from a backup. If the same thing ever happens again, replace the drive immediately.
This is one of the rare situations in which you should also run Repair Permissions, ignoring the false warnings it may produce. Look for the line "Permissions repair complete" at the end of the output. Then reboot as usual.
Step 9
Reinstall the OS. If your Mac was upgraded from an older version of OS X, you’ll need the Apple ID and password you used to upgrade.
Step 10
Repeat Step 9, but this time erase the boot volume in Disk Utility before installing. The system should automatically reboot into the Setup Assistant. Follow the prompts to transfer your data from a Time Machine or other backup.
Step 11
This step applies only to models that have a logic-board ("PRAM") battery: all Mac Pro's and some others (not current models.) Both desktop and portable Macs used to have such a battery. The logic-board battery, if there is one, is separate from the main battery of a portable. A dead logic-board battery can cause a boot failure. Typically the failure will be preceded by loss of the settings for the startup disk and system clock. See the user manual for replacement instructions. You may have to take the machine to a service provider to have the battery replaced.
Step 12
If you get this far, you're probably dealing with a hardware fault. Make a "Genius" appointment at an Apple Store, or go to another authorized service provider.

Intel iMac will not boot past gray screen

Intel iMac will not boot past gray screen
my system:
new (month old) 24" intel imac, 2.8 ghz, 4 gb ram.
running: leopard (upgraded from tiger, which was pre-installed at purchase), installed 10.5.1 update right before this huge problem occurred.
install discs on-hand: two-disc tiget set, single leopard upgrade disc.
what led to this:
i wanted to install windows using bootcamp on a 50 gb partition.
at this point i was running leopard 10.5
i followed all bootcamp instructions, printing out the guide, as well. once i got into the windows setup, i was prompted to choose a partition to install windows. unlike the bootcamp guide, which showed three partitions, one clearly labeled "bootcamp", i saw only one partition. not wanting to risk writing over my mac partition, i quit the setup and rebooted the mac os. after some googling around, i looked for firmware updates (didn't need any), and then software updates. i decided to try updating to 10.5.1.
i then ran through boot camp again, deleting my previous windows partition, creating a new one, and moving forward as before. once again, i was only shown one partition to choose from in the windows setup. i exited the setup again to reboot through the mac os, but this time, i was only given a blank gray screen.
here's what i have tried so far:
booting from a CD, holding down the C or D keys: no response (in fact, i have to restart the computer holding down the mouse button to be able to eject the CD)
booting with option key held down: gray screen
booting with option key held down with external bootable firewire drive attached: the firewire drive appears as a boot icon, and i can click on it within a five second window, but then the screen freezes after that time period, and nothing changes
booting into target mode while attached to another mac: gray screen (no firewire icon, and drive never shows up on other mac)
resetting NVRAM: i'm able to hear the boot chimes, but no difference in performance. gray screen every time
Safe boot: nothing but a gray screen
Verbose mode: gray screen
Single user mode: gray screen
Single user mode with firewire drive attached: occasionally (not every time), i am able to get the white on black terminal to show up. from here, i'm able to run fsck, but it appears to only be checking the firewire drive. i have tried several times to boot from here, and once it took me to a blue screen with movable arrow cursor, but it never went beyond this.
is there anything else left to try before taking it to apple?
any help would be greatly appreciated.
thanks,
Casey Burns
Casey Burns Illustration and Design
http://CaseyBurns.com

I'd call Apple support at this point. You'll need
to put this issue on the record.
Call U.S. iPod and Mac technical support: 1-800-APL-CARE (1-800-275-2273)
The wait may be long for an agent to come on the line
so expect that and have some other stuff to do in the meantime.
If you have the applecare protection plan, I'd ask about "onsite"
service.
I like your work ! Good luck !
Slim
Message was edited by: slimpikkunz

White 2008 MacBook will not boot completely (hangs up)

For Christmas 2008 I bought a New 2008 Apple MacBook (White) for my 13 year old Grandson. He gave it back to me to "fix" .
He said the following problem ----will not boot/Hangs UP during boot---- *first appeared immediately after he downloaded and installed an "APPLE/MACBOOK" update of some kind last week.*
DOES THIS SOUND FAMILIAR TO ANYONE OUT THERE? IF SO I WOULD APPRECIATE YOUR SUGGESTIONS.
More info:
It will not boot completely. when powered on it-- chimes once with the normal Mac sounds (Not a POST Beep error)---- and a white screen---- with apple logo in center appears--- after several seconds a small spinning "activity/busy" circle appears below the logo. This circle appears and spins for about 3 to 4 minutes with no other activity happening. Then the screen goes blank and power goes off.
Oh yes I am not certain as to the Exact OS designation that is installed (sorry)
I am new to Mac but have checked:
The power (A/C, and supply are on, Mag power cord attached and battery charge light on battery is blinking green with 4 steady green lEDs on--- (So I assume I'm OK with NO power or battery issues)
I then tried to boot into "safe" mode. (shift key when power on) (No change)
Then I tried Cmd, Option, P, R keys as suggested in manual during power on to reset nv(p)Ram (No change)
Grandson is searching for manuals, OS Apple Hardware troubleshooting disk etc. While I wait to receive those items from him --------
Does anyone have any Ideas /suggestions?
Thanks in advance!
Joe

HI Joe and Welcome to Apple Discussions...
Since you can't boot in Safe Mode that's not a good sign. You really need those install disc(s) to repair the drive if necessary.
When you get the install disc...
Insert the installer disk and Restart, holding down the "C" key until grey Apple appears.
Go to Installer menu (Panther and earlier) or Utilities menu (Tiger and later) and launch Disk Utility.
Select your HDD (manufacturer ID) in the left panel.
Select First Aid in the Main panel.
(Check S.M.A.R.T Status of HDD at the bottom of right panel. It should say: Verified)
Click Repair Disk on the bottom right.
If DU reports disk does not need repairs quit DU and restart.
If DU reports errors Repair again and again until DU reports disk is repaired.
When you are finished with DU, from the Menu Bar, select Utilities/Startup Manager.
Select your start up disk and click Restart
While you have the Disk Utility window open look at the bottom of the window. You will see Capacity and Available. Make sure you always have a minimum of 10% free disk space.
You can try something that doesn't require the install disk and that's Reset the SMC
If you can get the MacBook to boot up to the Desktop, click the Apple Menu then click About This Mac. The Mac OS X version number will be displayed there. 10.x.x
Carolyn

Every time I try to close iMovie 10 it says "tasks that are currently in progress will not be completed"?

I upgraded to Mavericks and then updated iMovie to the latest version (10?). I opted to let it upgrade my projects and events and these are now available in the new iMovie, but every time I try to shut it down, I get a dialogue box saying "tasks currently in progress will not be completed", what tasks? What is it doing- does anyone know?
Also is it true that after letting it upgrade/update your events and projects, you can delete the old iMovie projects and events folders (to save space)?

I have the same question regarrding tasks in progress. The program seems very sluggish compared to the previous version.
Where is the old iMovie projects and events folder located (folder name)? I would like to save space also or at least move to an external drive and have them as a backup if needed.

Have a MacBook Pro. the computer will not boot up, the screen has black and white stripes and multi color bands as well.

Have a MacBookPro. The computer will not boot up. the screen has black and white bands with multi color bands as well.

Yeah it's dead. Take it to an Apple Genius Bar and have it checked out. Then buy a new one.

T43 – Model 1871-FU1: Will not boot with blank screen. Only Fan is running. Any ideas?

T43 – Model 1871-FU1: Will not boot with blank screen. Only Fan is running. Any ideas?
Solved!
Go to Solution.

What lead_org is referring to is commonly known as "re-balling" which involves unsoldering the Southbridge chip from the planar, replacing all (6-700) solder balls with new ones and then re-attaching it under heat/pressure.
This is the place that you need:
http://www.theboardroom.info/index.html
Good luck.
Cheers,
George
In daily use: R60F, R500F, T61, T410
Collecting dust: T60
Enjoying retirement: A31p, T42p,
Non-ThinkPads: Panasonic CF-31 & CF-52, HP 8760W
Starting Thursday, 08/14/2014 I'll be away from the forums until further notice. Please do NOT send private messages since I won't be able to read them. Thank you.

Will not boot past blue screen

The present status is that my ibook g4 will no boot past the spinning wheel screen which hangs for a few minutes and then goes to the "Mac OS X" screen with the progress bar.
My first goal is to back up all of the data. I have a second IMac. Plus, I just purchased an external 500 gig hard drive just prior to when the error started. FYI the error started when I was going through the install process of the backup program supplied with the external hard drive. The program just asked me to restart the computer and that is where we are now.
The second goal of course is to fix the start-up issue. I have tried a number of the suggestions in previous posts including the following the install disk utilities to repair the disk.

I am having the exact same problem. I was just surfing the Internet this weekend and it completely froze and now it won't boot up. I no longer get a grey screen, at boot up, it goes from black to blue and then it hangs at the blue screen.
I have a TimeMachine and a Retrospect back up of my data but I can't boot to the Leopard Install CD which would let me restore my data.
I have tried just about everything, including booting in firewire target disk mode and connected to my old clamshell iBook G3. I was able to access my files, and I even reinstalled Tiger (couldn't use Leopard because it's not compatible with the G3). So there is a fresh copy of 10.4 running on my iBook G4 but it still will not boot up on its own.
No idea what to do at this point, but I would suggest not reformatting as it really didn't seem to help.

Macbook Pro will not boot beyond grey screen. System freezes.

My Macbook Pro will not boot-up or get beyond the grey screen (with spinning gear wheel.) I've tried all the recommended actions: resetting PRAM, disk repair, permissions repair, re-boot in safe mode etc but still the problem persists. When viewing the safe-boot in verbose mode, the system seems to hang at the stage when it's checking the Airport & Ethernet - the last line on the page reads: "AppleBCOM5701Ethernet: 0 0 setFixedSpeed - logic error, speed any?"
Any ideas how to fix this without doing an Archive & Install?
I'm assuming that if I do an "Archive & Install" then I will lose all my Applications (VLC, Handbrake, MS Office for Mac etc.) Will this actually be the case? Will I lose them.
Any help gratefully received. Many thanks.

jfromplymouth wrote: ...I'm assuming that if I do an "Archive & Install" then I will lose all my Applications (VLC, Handbrake, MS Office for Mac etc.) Will this actually be the case? Will I lose them...
Archive and Install just affects the System files, so any apps you have should still be available afterwards. The Installer on the disk that came with your Mac, when you bought it, will tell you this before you proceed. Of course, you can always back out of the Installer if you feel chicken.
Notwithstanding it is still necessary to backup everything. You need to check that Time Machine is set to also backup your Applications folder. It might be set not to do this.
It may not be necessary to worry about this if you have the original installer disc(s). I think any stuff downloaded from iTunes etc can be re-downloaded. However, it's probably quicker to get Time Machine to backup your apps if you can afford the HDD space. It's bound to be quicker than re-downloading the stuff plus any updates. And of course there's those Apps that you have but forgotten about. What about them?

My late 2009 iMac 27" will not boot completely

My late 2009 iMac will not boot-up completely. I get the little clock/second hand thingy on a white background, but no matter how long I let my machine try to boot, it still will not boot. Is there a "Safe" mode to possibly to boot into to get my iMac straightened out? Any other thoughts to try?

Welcome to Apple Support Communities
You bet, have a look at > Mac OS X: Starting up in Safe Mode
and/or > Mac OS X: Gray screen appears during startup

Satellite A200-1M4 does not boot and black screen

I really hope someone can help.
After 15 months my Toshiba A200 seems to have given up the ghost.
I tried to switch it on today and although the blue stand-by LED came on and the orange light on the disk drive there were no other signs of life.
I tried and tried but it just would not boot and the screen did nothing but remain blank.
I tried taking the battery out for more than 30mins, pressing F4 - but nothing.
I have no memory cards inserted or additional hardware such as a webcam. Everything has worked fine before now.
I am not very technical so of you do know how to help then please explain as simply as possible.
I really appreciate any help you may be able to offer!

Hello Sarah
You cannot expect that someone here on this forum can offer exact diagnostic and say for sure what the problem can be. We can here just speculate what the problem can be.
If you want to know for sure what the problem is contact nearest service and let them check your notebook.
It can be mainboard failure, maybe just defective CPU or defective board electronic. Who knows?
So, contact service and ask for help. Inform you about repair costs and at the end you can make decision what to do. If the repair is too expensive for you, you can sell defective notebook on eBay and later buy a new one. I have done this last year with my old Tecra.

After I install itunes my windows 7 - 64 bit machine will not boot and I have to use Restore to boot with a date before I installed itunes

After I install itunes on my windows 7 - 64 bit machine it will not reboot and I need to restore to a date before itunes was install. How do I fix this?

I'm having a very similar issue, paired with iTunes not being able to get online.
iTunes shows up in processes and then hangs at 17,000 K or so -- sometimes it will start up, but that (if it occurs) is a delay of literal hours.
Pretty meticulously went through all the 'cannot connect' trouble shooting, and have uninstalled, restarted, and then reinstalled every piece of apple software; issue is just as firm. Starting in safe mode or admin mode don't fix it; signing in as a different user doesn't fix it.

10.5.8 Both hard drives OK, tested - will not boot past startup screen

Okay, I have an early 2008 MacPro, and everything has been running fine, but I was trying to search for something in Finder, and it wouldn't show up, so I checked my other hard drive's permission options - it displayed "Custom" for all users, when I know I had them all set to "Read & Write" previously, so i changed my main user's (on my newer HD on 10.5.8) permission to Read & Write on the original HD with 10.6.8, so I could search its contents, then these error messages poppped up, everytime i hit OK, a new one popped up immediately in its place, with some "Apple AUD" OR "HD" messages (can't remember the exact messsages), so I restarted my computer and now I cannot get past the apple logo screen.
- Attempted selecting both hard drives as startup discs and still hangs at the white apple logo screen.
- I tried booting into Safe Mode and it loads the status bar, and when it's done loading, it simply goes back to the spinning gear.
- Tried booting from my 10.5.8 installation disc and it works, both of my HD's tested "OK" when I verified them.
- Tried resetting PRAM, and even reset SMC, and the problem persists.
One last note: the original HD that came with my Mac Pro, which has 10.6.8 on it as of last year, has a tiny lock icon on the left of the little hard drive graphic.
I'm stressed because I use LOGIC a lot, and I have all of my music projects on these hard drives, and over a million files between both of them. I'd pull my hair out, if I hadn't just shaved my head for summer
Any help would be GREATLY appreciated!

Your hard drives may be OK, but the installed systems are not. You need to reinstall OS X on your startup volume. Doing this with Leopard requires your Leopard DVD:
How to Perform an Archive and Install
An Archive and Install will NOT erase your hard drive, but you must have sufficient free space for a second OS X installation which could be from 3-9 GBs depending upon the version of OS X and selected installation options. The free space requirement is over and above normal free space requirements which should be at least 6-10 GBs. Read all the linked references carefully before proceeding.
1. Be sure to use Disk Utility first to repair the disk before performing the Archive and Install.
Repairing the Hard Drive and Permissions
Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When the menu bar appears select Disk Utility from the Installer menu (Utilities menu for Tiger, Leopard or Snow Leopard.) After DU loads select your hard drive entry (mfgr.'s ID and drive size) from the the left side list. In the DU status area you will see an entry for the S.M.A.R.T. status of the hard drive. If it does not say "Verified" then the hard drive is failing or failed. (SMART status is not reported on external Firewire or USB drives.) If the drive is "Verified" then select your OS X volume from the list on the left (sub-entry below the drive entry,) click on the First Aid tab, then click on the Repair Disk button. If DU reports any errors that have been fixed, then re-run Repair Disk until no errors are reported. If no errors are reported click on the Repair Permissions button. Wait until the operation completes, then quit DU and return to the installer. Now restart normally.
If DU reports errors it cannot fix, then you will need Disk Warrior and/or Tech Tool Pro to repair the drive. If you don't have either of them or if neither of them can fix the drive, then you will need to reformat the drive and reinstall OS X.
2. Do not proceed with an Archive and Install if DU reports errors it cannot fix. In that case use Disk Warrior and/or TechTool Pro to repair the hard drive. If neither can repair the drive, then you will have to erase the drive and reinstall from scratch.
3. Boot from your OS X Installer disc. After the installer loads select your language and click on the Continue button. When you reach the screen to select a destination drive click once on the destination drive then click on the Option button. Select the Archive and Install option. You have an option to preserve users and network preferences. Only select this option if you are sure you have no corrupted files in your user accounts. Otherwise leave this option unchecked. Click on the OK button and continue with the OS X Installation.
4. Upon completion of the Archive and Install you will have a Previous System Folder in the root directory. You should retain the PSF until you are sure you do not need to manually transfer any items from the PSF to your newly installed system.
5. After moving any items you want to keep from the PSF you should delete it. You can back it up if you prefer, but you must delete it from the hard drive.
6. You can now download a Combo Updater directly from Apple's download site to update your new system to the desired version as well as install any security or other updates. You can also do this using Software Update.

IBook will not boot - blank blue screen

I am a bit desperate and clueless. My iBook G3 500mhz OS10.3.9 will not book. When I was doing the latest update for security and QT it crashed. Now, when I start it I gets stuck on a blank blue screen. I tried to boot it from the panther 10.3 install CDs but no luck. Any suggestions would be appreciated.

maxit,
many thanks! the problem when i boot into safe mode and prompted for user name and password, it is not recognized. i keep getting a message of incorrect password and don't know how to get around it. this all started during the latest security download.
frustrating...

Windows 10 upgrade was in progress - WIll not boot - Completely black screen

Similar Messages

Maybe you are looking for