Windows 10 with HP Photosmart 5520

I have a HP Photosmart 5520 working on Windows 7 64bit. Will it be able to convert to working on Windows 10 if I upgrade or will I have to buy a new printer? Thanks for your help please

Hi SB1961. You can reference the below link for supported printers. http://support.hp.com/us-en/document/c04658195 It looks like your printer is supported under Windows 10, and the driver is currently available. To find the driver do a search on the below link for your printers model number. Then select the appropriate operating system. http://support.hp.com/us-en/drivers Regards,PrntDr

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Issue with HP Photosmart 5520 and Windows XP laptop

Hi there,
Was hoping for some help.
I have a HP Photosmart 5520 which is setup correctly on my wireless network has been working for some time.
There are a few laptops on the network that can print to it fine, including my Asus, which is running Windows 7.
At this moment in time, my housemates laptop, a HP running Windows XP is unable to connect to the printer. It was working fine however after a virus and malware scan discovered heaps of malicious software, which was removed, the laptop was unable to print. It still had the printer as listed but it seems the actual print job wasn't being sent to the printer.
As mentioned earlier, I am still able to print fine from this laptop.
From here I have removed the printer from the HP laptop, along with the software. This was so I could attempt to reinstall the printer on the laptop. Now, when I try to reintall the printer, upon selecting the Wireless option it doesn't appear to be able to find the printer. This printer is setup on a static IP, so I've typed in the IP and it still appears that the laptop just can not find the printer.
I have attempted everything but nothing seems to want to work. I know XP is a dead operating system but the house mate has no choice but to use it for now.
Is there any suggestions? I don't know if it's the printer or the laptop.
Look forward to any replies, and thank you in advance.
Kindest Regards,
Michael.

Welcome to the HP Forums Rectrix,
I see by your post that you are able to find the printer over the wireless network on the Windows XP computer.
I can help you with this issue today.
Install the printer as a USB connection on the Windows XP to get the software fully installed.
Then setup the wireless by going to start, all programs, HP, select the printer, select Printer Setup & Software Selection,
select Convert a USB connected printer to wireless. Follow the steps to finish setting up the wireless connection.
If there is anything else that I can help you with just let me know.
Have a nice day.
Thank You.
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Gemini02
I work on behalf of HP

Windows 8 with HP Photosmart 7700 network

I want to have my HP Photosmart 7760 work with windows 8 within a network. Not with USB Cable.
I do have my HP Photosmart 7760 working with my windows xp with in a network.
Is there a way going about changing the autorun file to include windows 8 for the HP Photosmart 7760
My E-mail Address is {Personal Information Removed} Please

I would recommend unistalling the device and reinstalling it using the link below :
https://h10025.www1.hp.com/ewfrf/wc/softwareCategory?cc=us&lc=en&dlc=en&product=305375
-Spencer

Maximum paper weight for printing with a photosmart 5520 printer needed. Table gives sizes only

Hi,
I am trying to find out if my printer can print 350 gsm canvas style A4 photopaper. There is an older post with a link but the links only give the paper size .
There is also a 320 gsm version of this paper.
What is the maximum paper weight?

Hi Tony,
On the right side:
HP Brochure Paper and HP Professional Paper
180gsm
HP Premium Presentation120gsm Paper and HP
Professional Paper 120gsm
================================================
Google is our friend for this sort of conversion / measurement.
Most American made paper is sold by Pound measurement which might be shown on the front of the package.
A chart might be useful to determine what the average home printer uses.
Pounds to GSM Paper Weight Conversion Chart
I am unsure the extent of what you require for this -- the printer may be able to handle the extra weight paper or not. If the job is one for which you may not need to use the printer again, you might consider using a professional service and not risk your home equipment that may not be suited to this heavy duty service.
Good Luck!
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Scanning using photosmart 5520

Over the last 3 months or so i have been scanning successfully, using the Photosmart 5520. i have been using "scan to email" and scanning my documents to my email address.
A couple of days ago i emailed a few documents and then tried to scan another document and i got an error message on the scanner that the " scan had failed, try again or exit.
I have tried turning everything off and starting again but without any success.
Does anyone have any thoughts or ideas to help sort it?

Hello kenw48,
Welcome to the HP Support Forums!
I would like to help you with your Scan to Email problems with the Photosmart 5520. If you try to scan to the computer, or make a copy, do you get the same error?
Checking for updates is a great step too: Getting Printer Updates for HP Photosmart 5520 e-All-in-One, HP ENVY 5530 e-All-in-One, and HP Deskj...
Hope to hear back, cheers!
JERENDS
I work on behalf of HP
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HP photosmart 5520 my new printer on photo printing keeps stating out of paper

my new HP photosmart 5520 will not print photos. It keeps flashing "out of paper, reload" when the printer is already loaded with paper single and several sheets. Is this a faulty machine that I bought or can it be rectified. I never had this problem with my previous Kodak printer. Could you please advise what can be done to remedy this or should I purchase another make of printer. Thanks Michael

Hello shuter1,
Welcome to the HP Support Forums!
I see you are having photo printing issues with the Photosmart 5520, it will not feed the paper. Will the printer print on regular 8.5x11 paper?
What is the paper type and size you are trying to print these photos on?
See if following the steps outlined in this guide will help: Printing Photos Saved on Your Computer or Memory Card.
I will look back for your reply.
JERENDS
I work on behalf of HP
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Photosmart 5520 scanning error message 403

I have been using my printer and scanning to my email and suddenly I have got this error 403 message - it is connected to the internet but will not scan to my email - any advice please

Hello V-11,
Welcome to the HP Support Forums!
I see that suddenly you are unable to use Scan to Email with the Photosmart 5520, receiving an error "403". I would like to suggest the steps I have given here: Re: Trouble scanning using Photosmart 6520. The steps will work for your printer even though it is a different model.
Let me know if those steps helps.
JERENDS
I work on behalf of HP
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Estorage Google docs application on my HP Photosmart 5520 ?

Hi, i'm a french user and i can't download the estorage Google docs application on my new HP Photosmart 5520 ! I have error : no available for this printer
Why ? I bought this printer specially for this feature
Thanks for answer

Hi Azerty21,
I understand that you are having problems with your Photosmart 5520, ePrint device. With the device you have, you will not be able to do eStorage but you should be able to print Google Docs with the Google Docs app.
I hope this helps.
-Tyekey
I work for HP.
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Wireless photosmart 5520 wont print black

Printer wont print in black ink only. Have reset several times. Cleaned printhead. Diagnostic shows colors fully but 4 small stripes of black. Help!

Hi Margaretmarie4,
Welcome to the HP forums!
I'm sorry to hear you've been having issues with your Photosmart 5520 and printing in black ink only. I will certainly do my best to help
I will suggest that you begin with following the steps within this Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages document. Those steps should be able to get the black ink flowing properly again.
If that doesn't resolve the issue, please let me know whether the printer is still under warranty or not and what country you're located in. Please feel free to private message me the country information if you'd like to keep it off the forums!
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**MissTeriLynn**
I work on behalf of HP

My HP photosmart 5520 series is printing yellow instead red

My printer is printing yellow instead of red. It is a HP Photosmart 5520.
Could you please help solve this problem?
Jill

Hi @Jill21
I'd like to help you with your Photosmart 5520. I understand the printer is printing yellow when it should be printing red.
Please use the following document to troubleshoot the issue; Fixing Print Quality Problems for the HP Photosmart 5520 e-All-in-One and HP Deskjet Ink Advantage 5....
If the issue remains unresolved after following all of the steps in the link above, I recommend contacting HP. Don't hesitate to call, although the printer may be out of warranty, the cartridges could be in warranty; therefore, there wouldn't likely be a fee for the phone support. HP will, at HP's option, either replace products under warranty that prove to be defective or refund the purchase price.
They could even determine after troubleshooting that it is a problem with the printer, in which case they may offer you a discount on a newer model.
The number to call HP is 1-800-474-6836 for Canada and US, or you can Contact HP Worldwide.
To find the “Warranty Ends” date, look in the following table for the date's location on each product. The date follows the YYYY/MM/DD or YYYY/MM format, where YYYY indicates the year, MM indicates the month, and DD indicates the day.
I hope this helps.
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Sunshyn2005 - I work on behalf of HP

HP Photosmart 5520 Unable to communicate with printer

I have had a HP Photosmart 5520 for a few months that I am NEVER able to print wirelessly from Windows 7 PC's after it has been sitting idle for a period of time.
When the printer is first powered on everything works great.   I have two HP Win7 laptops that will both print to it with no issues.   However, if the printer has been powered on for some time and I try to print from either of these PC's, I get the "Unable to Communicate with the Printer" message below from the printer software running on the PC.
However, the printer appears to be working fine on the network for every other debug test I do while it is in this state. For example, if I open a command shell on the same PC and ping the pinter IP, it responds just fine.  I also put the known IP address in a browser window and the printer serves up the status page with no issues. The status page confirms the IP address is correct and says that everything is working fine from a connectivity standpoint (see pics below). Still, it won't print.
If I simply turn the printer off and then turn it back on, all pending jobs are printed. Any subsequent jobs that are printed also print w/o issue. However, if the printer sits idle for a short period of time it is right back in the same state! Please help, this is very frustrating!!
The behavior is the same if I (1) let my router DHCP server assign an IP address, (2) configure the DCHP server to always provide the same IP address to the printer MAC (which it was doing anyway), or (3) configure the printer to use a static IP address.
I am using a Netgear WNDR3700v2 wireless router firmware v1.0.0.36 (the latest).   Details about the printer, printer firmware version, printer network setup can be found below.
Product Name HP Photosmart 5520 series
Product Model Number CX042A
Service ID 23195
Firmware Version MGP1CN1351AR
Total Page Count 243
Country/Region USA
Network Type Infrastructure
Authentication WPA-PSK
Encryption Automatic (AES or TKIP)
Signal Quality (1=low, 5=high) 5
Channel 1
IPv4
Domain Name
Configured By Manual
IP Address 192.168.1.12
Subnet Mask 255.255.255.0
Default Gateway 192.168.1.1
DNSv4
Configured By Manual
Preferred DNS Address 75.75.75.75
Alternate DNS Address 75.75.76.76
WINS
Configured By Unconfigured
Primary WINS Server 0.0.0.0
Secondary WINS Server 0.0.0.0
IPv6
Domain Name
IP Address Prefix Length Configured By
DNSv6
Configured By Unconfigured
Preferred DNS Address ::
Alternate DNS Address ::
Statistics
Total Packets Received 165110
Unicast Packets Received 124662
Broadcast Packets Received 40448
Total Packets Transmitted 82653
Unicast Packets Transmitted 81092
Broadcast Packets Transmitted 1561
Downlink Count 12

I changed two settings related to WLAN inside my router (see detailed feedback below). I doubt that they will have an impact,, but will report back with what happens.
The reason I do not think it is related to the connection to the printer is becuase when it is in a state where the PC can't print to the printer, I verify the connection is OK by pointing by browser to the ip of the printer. It works just fine....
The reason I don't thing there is anything set up wrong on my PC is because when it is in this "bad" state, I can simply power cycle the printer and the jobs stuck in the PC print spool all go through.
1. Set a static IP in the printer (see step 6) outside the DHCP range of the router (check your manual).
Previously tried (still configured this way)
2. Verify in the printer that 'Auto Off' is disabled. Use the Embedded Web Server (EWS) by going to the
    printers IP address in your browsers address bar, click Settings Tab/Auto Off. Or use the Printer
    Assistant, Printer Home Page (EWS).
Previously tried (still configured this way)
In the router: (Refer to your router manual for information)
3. Use a fixed wireless channel like 1,6 or 11, never 'auto', try channel 1 first then the rest.
Changed this.
4. Set router to 20Mhz only, or 145Mbps depending on router.
I don't know what this is. Is it related to the Wireless throughput? (I have 2.4Ghz bans set "up to 54Mbps", 5Ghz band set to "up to 300Mbps")
5. Always use WPA2-AES (Personal) encryption, but you can try ‘mixed’ mode.
Already using this configuration
6. Disable WPS and never use it and disable UPnP for the routers security. Nobody can hack your
   system now and helps with wireless connectivity (if you want to know why, search the web).
Already using this configuration
7. If you have a dual band router (2.4Ghz and 5.0Ghz bands), make sure the SSID’s are NOT the same,
   they must be different for all bands, even for any Guest networks.
Changed this.
8. Save all settings. Power off both, wait 5 mins. Power on router wait 3 mins.
9. Power on printer and verify it reconnects to router.
Windows 7/8/8.1   Is Network Discovery on or off?
Control Panel\Network and Internet\Network and Sharing Center\Advanced sharing settings.
Under Home or Work (current profile) \ Network Discovery.
Select "Turn on network discovery" and save changes.
Confirmed it was already ON

Multiple page scanning with HP photosmart 5514 and windows 8.1

I am unable to san multiple pages to one document since changing to Windows 8.1.
Can you help please?
Thanks in advance.
This question was solved.
View Solution.

Hi @KC1719 ,
I see that you are experiencing issues scanning multiple pages to one file, since updating to Windows 8.1.
I would be happy to help you.
Did you uninstall the old software and reinstall the latest drivers?
Here is the link for newest drivers. HP Photosmart Full Feature Software and Drivers.
Here is a document for scanning, that you may want to take a look at.
Scan from Windows 8 With the Full Feature HP Software for HP Multifunction Printers.
This is a screen shot for changing the settings in the HP Scan Software.
If you need further assistance, just let me know.
Have a great day!
Thank You.
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Gemini02
I work on behalf of HP

How do I use 2 sided printing on HP photosmart 5520 on windows 8

how do I use 2 sided printing on HP photosmart 5520 on windows 8?

Hi,
Please selest the right "bit" to download Full Feature Software and Drivers from the following link and install on your Windows 8 computer:
http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=5157535&lang=en&cc=us...
Regards.
BH
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Advise on HP Photosmart 5520 compatibility with mac os 10.9.3 maverick

Hi,
I've just replaced my imac and, for the moment, I have no printer with it, as the one I have [HP PSC 1400 series] is attached at my older imac. and not sopported by my new imac. My new imac has os 10.9.3 maverick and I have to buy a new printer for it. I was thinking og buying the HP Photosmart 5520 e-All-in-One Wireless Printer but I need to be sure that it is compatible with my machine and that I will not have problems of use. Can anybody help?.
This question was solved.
View Solution.

Welcome to the forums enriqueta
I saw your post and wanted to help answer your question about if Mavericks is compatible with the Photosmart 5510.
There is indeed a compatible full feature driver and software for Mavericks.
Here is the link for you to see as well: HP Photosmart 5520 e-All-in-One Full Feature Software and Drivers - OS X 10.9 Mavericks
I hope that answers your question.
Have a wonderful day
R a i n b o w 7000I work on behalf of HP
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How to setup hp photosmart 5520 two side printing on Windows 8.1

How to setup hp photosmart 5520 two side printing on Windows 8.1

stanko wrote:
How to setup hp photosmart 5520 two side printing on Windows 8.1
Hi,
If you wish to keep print both sides as default, pleae try:
(a) Double click (or touch) "HP Photosmart 5520" icon (should be one on desktop,
(b) Click Set Preferences
(c) In "Lay out" tab, there are 3 options in print Both sides, select "Flip on Long Edge" (normally for Portrait printing)
(d) Click "Apply"
You can overwrite this default when printing from applications using Printer properties.
Regards.
BH
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Windows 10 with HP Photosmart 5520

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