Windows 2008 R2 SP1 Enterprise TS Sessions stuck in Down state

I have an environment of 30 physical Windows 2008 R2 SP1 Enterprise servers providing Remote Desktop services running Citrix XenApp 6.5.  Over the last 2 months, I've had two instances where one user session was stuck in a "Down" state.  The user
could not log in or reconnect to the published app because this one session could not be cleared.  I was forced to remove the affected server from the published app, clear off all the users, and reboot in order to clear the Down session.
Research brought me to the following KB articles:
http://support.citrix.com/article/CTX128192
http://support.microsoft.com/kb/2383928
I attempted to apply the hotfix, but it was "not applicable to your computer". I opened a ticked with MS and the conclusion was that the hotfix, and subsequent versions of the hotfix, have been superseded by Windows Updates.  The hotfix apparently has
been rolled into public Windows Updates.
My problem is that this behavior still exists.  Has anyone else experienced this and is there a nondestructive method (without rebooting) for clearing out these sessions stuck in a "Down" state?   Thanks.

OK. We sent the files over to Microsoft to check on this issue. They came back with the following information.
While we are usually skeptical of Hotfixes, several of these descriptions are on the money. We will not complete the entire list, but will start with the exact match descriptions and apply one at a time.
<<<<<Microsoft Engineers response>>>>>>>>>>>>>>>>>>
We looked at the MSDT data and found the version of “win32k.sys” is old.
Module[  2] [C:\WINDOWS\SYSTEM32\WIN32K.SYS]
  Company Name:      Microsoft Corporation
  File Description:  Multi-User Win32 Driver
  Product Version:   (6.1:7601.17860)
  File Version:      (6.1:7601.17860)
We advise you to install the following hotfix to update Win32k.sys to the latest version.
2661332 You cannot reestablish a Remote Desktop Services session to a Windows Server 2008 R2-based server
http://support.microsoft.com/kb/2661332/EN-US
Also, I checked that these are not installed on the machine, please install the following hotfixes as they update all the components to their latest versions and we have seen similar cases in the past which were resolved after these hotfixes were installed.
2383928 Remote desktop sessions do not completely exit, and you cannot establish new remote desktop sessions to a computer that is running Windows Server 2008 R2
http://support.microsoft.com/default.aspx?scid=kb%3bEN-US%3b2383928
979530 A Windows Server 2008 R2-based Remote Desktop server denies some connection requests randomly under heavy logon or logoff conditions
http://support.microsoft.com/default.aspx?scid=kb;EN-US;979530
2578159 The logon process stops responding in Windows Server 2008 R2 or in Windows 7
http://support.microsoft.com/default.aspx?scid=kb;EN-US;2578159
2465772 An application or service that uses Winsock API or Winsock Kernel API may randomly stop responding in Windows Server 2008 R2 or in Windows 7
http://support.microsoft.com/default.aspx?scid=kb;EN-US;2465772
2265716 A computer that is running Windows Server 2008 R2 or Windows 7 stops responding randomly
http://support.microsoft.com/default.aspx?scid=kb;EN-US;2265716
975777 There is a delay when you shut down, restart, or log off a computer that is running Windows 7 or Windows Server 2008 R2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;975777
2505348 High CPU usage or a lengthy startup process occurs during WMI repository verification when a large WMI repository exists in Windows 7 or in Windows Server 2008 R2
http://support.microsoft.com/default.aspx?scid=kb;EN-US;2505348
<<<<<<<<<<<<<End response>>>>>>>>>>>>>>>>>>

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    At last I succeeded in configuring the scheduled backup through creating the scheduled task by creating a batch file  with the following command:
    net use y: \\ipaddress\sharedfolder name /username:xyz abc
    Wbadmin start backup -backupTarget:\\[Server]\[Share name] -include:C:,E: -vssFull -quiet -allcritical
    Variables in the command are 1.ipaddress 2.sharedfoldername 3.username 4.password 5. the drives letters 6. the mapped drive letter in the net use command
    These variables have to be taken care for anybody to use
    And thanks to Darren too ...... The scheduled task is to be run with the hghest privilege
    username and password mentioned in the above lines are the credentials to connect to the shared folder in different NAS Drive which is located out of the domain
    Thanks & Regards S.Swaminathan Live & let others live!!!

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