Windows 2012R2 RDS - Outlook 2013 preview handler not working

Hello,
We have an Windows 2012R2 RDS environment with Outlook 2013 installed. Currently we are experiencing some issues with the preview handler for non-administrator users. With an Administrator account it is working without issues.
All users that open WORD, EXCEL, POWERPOINT or other office applications see the following error:
This file cannot be previewed because of an error with the following previewer:
Word/Excel/Powerpoint
To open this file in its own program, double-click it.
Other programs like Windows Media Player (voicemail messages), Image viewer, Notepad are working.
Any idea what we can do to make this work?
Thanks.
Max

Hi Max,
Thanks for your information.
After doing some research, this behavior might be related a DCOM permission. I suggest checking this point:
1. Go to Component Services and Open it.
2. Expand Component Services, click on Computers, then right click on My Computer and go to “properties".
3. Click on Default Properties tab, and make sure the following is set:
Default Authentication Level: Connect
Default Impersonation Level: Identify
If it’s a permission issue, we can use process monitor to get the logs.
[Process Monitor Report]
=================
Process Monitor is an advanced monitoring tool for Windows that shows real-time file system, Registry and process/thread activity.
To collect the process monitor, please refer to the following steps.
a) On the machine which we will reproduce the issue, download Process Monitor from the following link:
http://technet.microsoft.com/en-us/sysinternals/bb896645.aspx
b) Extract the ZIP file, start Outlook in safe mode, stop all other applications and operation in Outlook, then run Processmon.exe
c) While Process Monitor is running, click the microscope icon in the toolbar to stop the capture (CTRL+E) and clear the initial logs (CTRL+X).
d) In Outlook, reproduce the issue by click the “Copy to my Calendar”, then start the capture (CTRL+E).
e) Save (File -> Save ) the Process Monitor log and upload the log file (Logfile.PML) to me.
You can send the log file to this email account:
[email protected] and inform us here (the email subject should be the link of this thread).
Please collect logs for an administer and a non-admin user.
Regards,
Ethan Hua
Forum Support
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