Windows 7.0 HotSync with Treo 755p

I have a new computer from employer. 64 bit. 7.0. I have been through two very long chat sessions and either technician could help me connect with bluetooth. The computer recognizes the phone and they are connected, but the hotsync will not work. Can someone help me?
Post relates to: Treo 755p (Sprint)

Hello arguest and welcome to the Palm forums.
Bluetooth can be a bit fussy, in my opinion. Take a look at this Palm KB article for setting up a BT HotSync connection.
Alan G

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Help, hotsync palm treo 755p to my laptop with windows vista 64 bit.

I am computer unsavy and could use some help. I have a palm treo 755p that previously synced with my old dell laptop. That computer broke, and I got a new HP with windows vista 64 bit. Previously, the dell was running windows xp. I have bought some new software, which I have downloaded to my laptop, and am trying to sync my palm to the new computer so that I can download the program to the computer. However, after installing the Palm Hotsync Manager and other software, and when I trying to sync, the computer does not seem to recognized my palm, and times out after a while stating "the connection between your handheld computer and the desktop could not be established. Please check your setup and try again.
Post relates to: Treo 755p (Sprint)

Palm OS devices will only sync to 64bit through Bluetooth. We have a stickie concerning this. It's the third topic down under windows hotsync. Does your computer have Bluetooth?
Post relates to: None
Message Edited by legendeld on 11-19-2008 07:36 AM

Windows Vista 64 bit and Treo 755p

Hello,
I am wondering if the latest software update will allow me to sync using HotSync and a cable. When I got my 755 it said that it was not compatible with my new computer that has the 64 bit Vista. Is this going to be fixed eventually or should I just give up and sync onto another computer with XP? Thanks.
Post relates to: Treo 755p (Verizon)

Obviously this is one of the strangest anti-business responses from a for-profit company I have heard of, but I can't even get the bluetooth workaround to work because as soon as I start to install the setup, it immediately stops and says it was interrupted. This was a clean install of Windows Vista 64 Business, with no antivirus software running (or even installed yet). I downloaded the install software yesterday, even tried downloading it again to make sure. I even tried loading prior versions of it, all to no avail. They simply will not install saying they got interrupted. If there is some magic to allow this to work, my wife and I would be quite grateful. If not, hello blackberry! Palm is forcing my hand here and running off a loyal customer that has bought one of (almost) every model since the original palm pilot, lo those many years ago.
Does anyone have a solution to the "installation was interrupted" issue on Windows Vista 64 ?
Post relates to: Treo 700p (Sprint)
Message Edited by jshoffit on 08-06-2008 10:04 PM

T5 HotSync with Treo 700wx

I have a Tungstun T5 which I hot sync with Palm Desktop software. I would like to get the Palm Treo 700wx smartphone. However, I noticed that the Treo 700wx uses Windows Mobile OS and my T5 uses Palm OS
Can I HotSync the Treo 700wx with Palm Desktop or do I need to get all my data from Palm desktop into Outlook.
Thanks
Post relates to: Tungsten T5
This question was solved.
View Solution.

You'll need to move all the data to Outlook. The T-5 can sync with Outlook or you could use a program like PocketCopy from Chapura will move the data from the Palm Desktop over to Outlook.
Post relates to: None

I am having trouble with Treo 755p and Sync in my new Mercury car.

I just got a Treo 755p. I can connect and get the phone and Sync to communicate. As soon as I make a call however, the sync system hangs up after one ring. I had to replace my Treo 650p which worked well with this car. Do I have a setting wrong in my phone. Suggestions?
Post relates to: Treo 755p (Verizon)

The jquery is there to animate the marquee, so even without the JS file the div container should still be showing up right? Part of the video tutorial said to switch to "live view" to make sure one of the div containers was positioning correctly, and when I do this nothing happens. It works for the guy on the tutorial so I am not sure what I am doing differently. Since it is not working at this point I have not added the jQuery, should I just assume it is a JQuery problem and continue on? I just don't understand why it is showing up in design view but just a blank white page in live view.

Exchange 2010 ActiveSync with Treo 755p

We're in the process of migrating from 2003 Exchange to 2010 and are having a problem with Treo's 755p. All other devices are able to synchronize using ActiveSync but Treo's are getting an error connecting to the server. I tried calling Palm and was told that Exchange 2010 is not supported.
We have a GoDaddy's 256-bit SSL class 2 certificate could this be a culprit?
Has anyone got it to work? How?
Post relates to: Treo 755p (Sprint)

itad wrote:
We have a GoDaddy's 256-bit SSL class 2 certificate could this be a culprit?
Did that certificate work with Exchange 2003 on the same host name? If so, then the certificate probably is not the culprit. If it's a new certificate or a new host name, you could search here for SSL threads. There may be issues with 128 vs. 256 bit certificates, and having the host name listed in the Subject Alternative Name field rather than being the main host name on the certificate.
I don't have any personal experience with 2010...

Treo 755p - Sprint won't sync with Windows 7

I used the Treo 755 with XP with very few problems. I have tried and failed 6 or 7 times to connect to Windows 7. The installation takes me to the syncronize step and it dies there. When it won't sync I can only skip the step. It won't let me go back. I need to backup before I lose something important. Plus I have files I want to transfer and can't. Ideas?
Post relates to: Treo 755p (Sprint)
This question was solved.
View Solution.

I ask you the same question we ask everyone else having problems with Win7 - what version of Win7 do you have? 32bit or 64bit?
It's well known that you cannot sync via USB cable to any 64bit OS - Access (the company that owns Palm Desktop) never bothered to write drivers for XP/Vista/Win 7 64bit versions!
Only workaround is syncing via a wireless method - BlueTooth, Infra-red, or Wifi.
Please read this sticky thread set up in the HotSync area of the Forum concerning Win7 syncing:
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=53678&jump=true
WyreNut
I am a Volunteer here, not employed by HP.
You too can become an HP Expert! Details HERE!
If my post has helped you, click the Kudos Thumbs up!
If it solved your issue, Click the "Accept as Solution" button so others can benefit from the question you asked!

Hotsync Log does not show any information since August 2008. My Treo 755p has been syncing fine but nothing shows in the log!

I just noticed that when I am done syncing, the Hotsync Log does not have any information about the most recent operation. In fact the date of the last entry in the Log is August! Anyone know why this is happening and how to fix this?
Thanks.
Post relates to: Treo 755p (Verizon)

Now I know I've lost it--I'm replying to myself! Would you smart tech people please take a look at what I found and see if it means anything. Thanks!
Two more clues:
1) I was searching the Palm Knowledgebase and found out where the HotSync Log file is. When I open the file, using Explorer, this message pops up: 'To help protect your security, Internet Explorer has restricted this web page from running scripts or ActiveX Controls that could access your computer. Click here to...' If I allow it to run, the screen blinks but nothing seems to change. If I close the Log file and reopen it, it happens again. How can I stop this from happening to the file? Could this be the problem?
2) The Knowledgebase Article below tells how to create a new 'fake' log file to 'fool' the HotSync Manager. So I renamed the original log file, then created the new file as instructed. Then I did a HotSync. After the HotSync completed successfully, I opened the HotSync Manager and there is my new 'fake' log file that has only the words I typed into it when I created the file. Nothing in the Log about the operation at all!
Article ID: 38959 What does the error that ends with 'HotSync.log is missing' mean and how do I fix it?
The HotSync Manager is very particular: if it doesn't find things exactly as it expects, it won't work. One of the things it has to find in the right place is the HotSync log, a file where the HotSync manager records everything it does. See How can the HotSync log help me to troubleshoot HotSync problems? for more information about this file.
When you get this error, your HotSync Manager can't find the HotSync Log. This prevents you from performing a HotSync operation. Luckily, the HotSync Manager isn't too bright. Give it any file called HotSync.log and it will be happy again.
The easiest way to give it what it expects is to create a new text document, rename it, and put it in the folder where the HotSync Manager expects to find it. Here's how:
Launch the Windows Notepad. You can usually get to it by clicking on the Start Menu, choosing Programs, then Accessories and finally Notepad.
Type some text. You can type anything you want, as long as there's at least one character in the Notepad document.
From the File menu, choose Save As.
In the Save dialog, navigate to your user folder in the Palm or Handspring folder (find your user folder).
Name the document HotSync and click Save.
Launch Windows Explorer. You can get to it by double clicking on My Computer or by clicking on the Start Menu, choosing Programs and then Windows Explorer.
From the Tools menu, choose Folder Options.
Click on the View tab.
Uncheck the box next to Hide file extensions for known file types.
Navigate to your user folder.
Right-click once on the HotSync.txt document, and select "Rename" from the menu. Rename the file HotSync.log
Attempt another HotSync operation. If you still get the "HotSync.log is missing" message, contact Handspring.
Article ID: 38959 Article Type: Error, Troubleshooting, How To Date Created: Sunday, December 12, 2004 9:10:17 AM Date Modified: Friday, April 20, 2007 4:03:38 PM Relevant products: Treo 300, Treo 180, Treo 180g, Treo 270, Visor Edge, Visor Neo, Visor Pro, Visor Platinum, Visor Prism, Visor Deluxe, Treo 90
Post relates to: Treo 755p (Verizon)
Post relates to: Treo 755p (Verizon)

Where are "documents to go" files stored when I perform a Hotsync with my windows xp system?

I just upgraded my palm OS to the latest version on my Treo 755p. Prior to upgrading I did a verizon wireless sync and a hotsync with my windows XP based PC. I list all my "documents to go" files that were stored on my phone. They did not reappear when I did Hotsync after the update. They were all supposed to be Hotsynced.
Where are these files stored on my computer? How do I avoid this from happening again?
Post relates to: Treo 755p (Verizon)

I have never seen a file like that in My Documents. If my doucments are lost how do I set up a file on my PC where the documents are stored when I perform a hotsync?
Post relates to: Treo 755p (Verizon)

Palm Treo 755P and 7.02 Hotsync Causing Knip Fits . . . .

I decided to update my Palm Desktop SW from version 4.2 to the newest version 6.2 It is running on Windows XP Media Center 2005. Since I have done this (and uninstalled, reinstalled a couple times), the Palm Treo 755P hangs up at the sync of the Datebook (from Dataviz). When I unselect the Datebook conduit, it hangs up on the Address (Contacts). Also, every time Hotsync ends, I get the error that a problem has occurred and the program closes (every time). When I go back over to my other XP machine with Palm 4.2, everything works like a champ again. Can anyone explain why I am experiencing these two types of problems? Thanks in advance. BTW, if there is a thread that is solving these issues, please provide the link.
Post relates to: Treo 755p (Sprint)

It may be a corrupted install of Palm desktop. If you have all your data backed up on another PC and on the Treo, you will need to "clean" uninstall Palm desktop and re-install. I would suggest using 4.x version instead of 6.2. There have been data loss issues with 6.2. This can happen if Palm desktop is open and the PC shuts down, a Windows update happens with Palm desktop open.
During the re-install, skip the sync and finish the install. After the install is complete, change the conduits to handheld overwrites desktop and then sync.
Here are the "clean" uninstall instructions.
You should first make a copy of your data to have just in case something
happens. You can find your data files by going to C:\Program Files\Palm or
Palm One. Highlight your Palm Desktop username and right click and copy.
Then go to your PC desktop, right click on a blank spot and select paste.
If this is the first time you are installing Palm desktop and encountering a problem, skip the previous step.
For Palm desktop 6.2, look in the following location for the folders and files, my documents, PalmOS desktop. You will find the username folder in this location.
Now you want to uninstall Palm Desktop and remove everything that has to do
with Palm Desktop from your computer. Like the above folder, delete the Palm folder. Once this is done, you will need to delete some registry keys
from your PC Operating System registry.
Word of warning, going here and deleting the wrong thing can cause your PC
to not start up, crashing and deletion of programs and data. If you feel
you are unsure of yourself, see if you have a friend that can help you or a
PC technician that you can pay to help you. This will show them everything
they need to delete. To retain your current Registry settings, we need to do a backup of the Registry.
On the PC, go to start and run type "regedit" without quotes
Highlight MY COMPUTER, go to File --> export. Should pop up with a Save As
box. Current location is fine should be in My Documents or you can change to a location you will remember. In the file name box, type "Regbackup[todaysdate]" i.e. Regbackup07072008. Next, the hard part.
The easiest way to make sure your working with the correct key, highlight the key i.e. palm quick install, and press delete on your keyboard. It will ask you, are
you sure. Say yes. Do the same thing for all keys below.
If you make a mistake, stop what you are doing. And call a PC technician.
BUT do not turn off your computer.
The reg keys are as follows (Note: some of theses reg keys will not be here
but if they are delete them)
* HKEY_CURRENT_USER\Software\U.S. Robotics\Palm Quick Install
* HKEY_CURRENT_USER\Software\U.S. Robotics\PalmOne File Transfer
* HKEY_CURRENT_USER\Software\U.S. Robotics\Pilot Desktop
* HKEY_CURRENT_USER\Software\Palm
* HKEY_CURRENT_USER\Software\Palm, Inc.
* HKEY_CURRENT_USER\Software\PalmDesktopAutorun
* HKEY_CURRENT_USER\Software\palmOne
* HKEY_CURRENT_USER\Software\PalmSource
* HKEY_LOCAL_MACHINE\Software\PalmSource or anything else that says palm
Next reboot your computer
Then reinstall your Palm desktop from the CD and do a hotsync. If it asks
you for a username, enter the name that is on your device in the upper right corner of the hotsync screen.
The best way to preserve your data is to export the data in each category in Palm Desktop to a seperate folder on your PC.
Create a new folder on your PC somewhere that is convenient. Name it something like Palm Desktop Data. Click on the link below and follow the instructions on that page for the export procedure.
http://www.palm.com/cgi-bin/cso_kbURL.cgi?ID=28734
Make sure you select all for the range in the export window.
With the data saved in the folder you created, make a copy of that folder and save to a flash drive, cd-rw or external hard drive.
Anytime you make a change in Palm Desktop, export the data that was changed to that folder and save again to the external media.
With this process you can always import the data back into Palm Desktop anytime you have a problem with the data in Palm Desktop or if your computer/hard drive/device crashes.
One other issue that can cause the sync to stop is data corruption. I would suggest scnning the data on the Treo to see if it is corrupted.
There may be database corruption causing the issue. Click on the following link for the program called DbFixiT. This program has a trial version that you can download and install on your Palm OS device. The trial version will scan for database corruption and then report the corruption. You can then find the records causing the problem and fix them yourself or you can purchase the program and have it automatically fix the records.
http://www.pimlicosoftware.com/dbfixit.htm
To install the program, set all conduits to "do nothing" except quick install or install if using Palm desktop 6.2.
After you install the program on the handheld, run the scan and also scan for Blobs in the calendar.
After you clean-up the database on the handheld, set the conduits in hotsync to handheld overwrites desktop and perform a hotsync.
For reference purposes, click on the following link for the support page for your device on the kb.palm.com webpage.
http://kb.palm.com/wps/portal/kb/na/treo/755p/sprint/home/page_en.html
There are links on the page to the user guide, troubleshooting, how to's, downloads, etc.

Treo 755P Verizon aborting HotSync for DateBk and contacts

I've have updated my Palm/Hotsync software to the v6.2 when I upgraded my computer to windows 7 64bit. I understand that i need to HotSync using Bluetooth, which i was able to achieve, however, the HotSync fails to sync my calendar (DateBk5) and my contacts. I've tried several times, reinstalled the Palm Desktop with a new downloaded version and to no avail. I sync to Microsoft Outlook and the new computer has the 2007 version. Does anyone have a solution for me to be able to sync my 755P with Outlook?
Thanks,
Dave
Post relates to: Treo 755p (Verizon)

Please follow the below steps to resolve the issue:
1. Download and install FileZ from www.Palmgear.com or
http://www.freewarepalm.com/utilities/filez.shtml .
2. After installing the software on your device, Launch FileZ and tap on [ View and Edit Files ].
3. Open the Internal folder and tap [ pmTraceDatabase ] to put a check mark beside the file.
4. Tap [ Details ].
5. Tap on the “Attrs” tab, uncheck the “Backup” attribute then tap [ Save].
6. Now go ahead and perform a HotSync
Message Edited by oldpalmtreouser on 05-14-2009 10:24 AM

Z22 hotsync with windows xp

I purchased a Z22 to replace an M125. Have been using palm handhelds for nearly 10 years. Datebook data did not sync. Contacts ok. Called palm support phone#. Waited for 30min then got person I could not communicate with. Hung up. Called Staples where I bought bought Z22. I can come back to the store and for $40 they will fix problem for a product that cost me $90. What's wrong with this picture? If I had read the hotsync problem messages on this board first, I wouldn't have bought another palm. Is palm serious about remaining in this business?
Any suggestions on datebook hotsync issue?
Post relates to: Palm Z22

Hello philppl and welcome to the Palm forums.
The Z22 does not use the Date Book application. Disable the Date Book conduit and you should be fine. By the way, you did follow the upgrade directions found here, right?
Alan G
Post relates to: Treo 755p (Sprint)

Treo 700p won't HotSync with XP Pro

My Palm Treo 700p will no longer HotSync with Windows. I have tried different cables, different operating systems, different computers. I get the same message every time, which is "Unable to initiate HotSync operation because the port is in use by another application". Any ideas how to solve this?
Post relates to: Treo 700p (Verizon)

Thanks for the suggestions, after perusing the FAQ section I tried the soft reboot (disconnecting the battery and re-connecting) and that fixed both the HotSYnc problem and the Bluetooth problem, so I'm good. Thanks again!

Need driver for Treo 755p for Windows Vista Ultimate x 64.

I am not able to find a driver for the treo 755p for Windows Vista Ultimate x64. Where can I find the driver?
Post relates to: Treo 755p (Verizon)

You can't you can only do bluetooth synchronization.
Take a look at the stickied thead above the hotsync board
http://forums.palm.com/palm/board/message?board.id=windows_hotsync&thread.id=17980
Any comments in regards to syncing via bluetooth should be directed there, there is no drivers and at this time there won't be.
I am locking this thread since this issue has been brought up several times here.
Post relates to: Centro (Sprint)
Message Edited by HardBeatZ on 07-26-2008 10:44 PM

I recently reformated my Xp and I have not updated my Palm Hotsync program for treo 755p from sprint for a very long time . Can someone direct me how to do an update on my PC? Thank you

null
Post relates to: Treo 755p (Sprint)

hello pmj54 and welcome to the forums.....
You can download and install the Desktop software with the Hotsync Manager from this web site.
http://kb.palm.com/wps/portal/kb/na/deviceselector/page_en.html#NA%20Phones:Treo%20755p
Let us know if we can help you come more..
Thanks,
Colapop

Windows 7.0 HotSync with Treo 755p

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