Windows 7 32-bit and accessing printer properties

A cheque printing device (an HP LaserJet P3005 PCL6 / Troy MICR printer) is installed on a Windows 7 PC and shared. The printer is installed as a local printer on a Windows Server
2008 Standard R2 server with its port configured to the share name on the PC.
When printing a file from, say, Notepad on the server, the job goes on to the queue, but the printer shows as “Needs troubleshooting” and the job doesn’t print. Restarting the server’s
Print Spooler server service makes it print.
The same printer is also installed as a local printer on another server that’s running under Microsoft Windows Server 2008 Enterprise, and printing from there works fine.
I suspect that there’s a communication problem between the Windows 7 PC and the Windows Server 2008 Standard R2 server.
I’ve tried to access the printer’s configuration on the Windows 7 PC to look at its “SNMP Status Enabled” setting, but get “An error occurred during port configuration. This operation is
not supported”.
Is the SNMP status the issue here? Is there a solution?

Hi,
When did this issue happen? Did it work fine previously? Is the printer shown as online or offline?
Regarding to "SNMP Status Enabled", some printing issues can be caused by this option, you can find more infromation in the link below
http://technet.microsoft.com/en-us/library/cc775439(v=ws.10).aspx
and the discussion:
https://social.technet.microsoft.com/Forums/windows/en-US/0cfa31d7-b44b-4241-aa31-d0ae9f0a2112/windows-7-network-printers-offline?forum=w7itpronetworking
This update has fixed some printer performance issue, I suggest you install this update and check if it can make any difference
http://support.microsoft.com/kb/2647753
Yolanda Zhu
TechNet Community Support

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