Windows 7/ 5800/ Ovi Player

Hi,
I have spent all morning trying to connect my 5800 to Nokia Music Player on my Windows 7 Professional Laptop. Everytime, it cannot get the drivers. I have looked every where for a MTP USB Driver for Windows 7. Is it just that Nokia can't be bothered to make things compatible with Windows 7 or what?
Yes, before you ask, I am connecting it in Media transfer mode. Yes I have disconnected my cable at both ends many a time...
Can someone please help!!
Thanks in advance,
Jake

You're not alone with this issue. There are problems with W7 and OVI (player) drivers reported. Did you install as admin? Try XP compatibility mode and don't use USB hubs. I think you have to connect in PCSuite mode.
‡Thank you for hitting the Blue/Green Star button‡
N8-00 RM 596 V:111.030.0609; E71-1(05) RM 346 V: 500.21.009

Similar Messages

Ovi Player sign-in problem (only in the Dutch stor...

Hello,
I need some help.
I searched al of the discussions and can't find a simular problem.
I am using Windows Vista and Ovi player 2.0.1106.00.
I am using the Dutch store.
I start Ovi-player and and see the Storewindow.
I click on the log-in-button in the upper right corner.
As soon as the log-in-screen appears I see at the left of the screen the 'Username'-field.
My computer makes a clicking sound and the red text "Please complete this field" appears.
Then I click in the Username-field and I type the first character of my username.
Then Ovi player freezes and Vista says that the program has stopped working and has to be closed.
Okay.
I changed to other country-stores and thay all accept typing in the Username-field.
Off course I can't log in in a different country, so I can't buy anything.
Another important piece of info:
I tried Windows XP and the Dutch store works.
It must be a combination of: Vista, OVI Player and the Dutch store that doesn't work together.
Who has a clue how to fix this???

Hello,
I've also the same problem. Windows Vista, Ovi Player and login, do not work together. Even when I go shopping in 'Germany' I can't login.
Please sent us an answer.
Thanks.

OVI Player not detecting 5800 XM

Hello,
I have installed letest version of OVI suite and OVI player.I connected my phone to PC in 'Media Transfer' mode but OVI player is not able to detect my phone. Even when I connect my phone in 'PC Suite' mode, OVI suite is not able tranfer or read tarcks from my 5800. In PC suite mode I can use Windows Media Player 11 to transfer music. I have tried this on two different systems having Windows XP SP3 and Windows Vista Home Premium, but OVI player is not able to detect my phone.

I have noticed a few random times that when I connect my phone in modes other than PC Suite mode, Ovi Suite sometimes overrides my choice and reverts to PC Suite mode. This has caused ma a few problems with Ovi Player. To check if this is the case with you, connect to the PC in media mode and then go to the connection settings a few seconds later to make sure that it is still in the mode you selected.
If not, then check in your PC's device manager - sometimes Windows detects the phone as an imaging device (ie: a digital camera) when you connect in media transfer mode. If this is the case, you need to remove your phone from the imaging devces section in Windows' Device Manager then reconnect the phone to the PC and allow it to reinstall drivers. In some worse-case scenarios, users have needed to repeat this several times for WIndows to pick up the phone correctly.

URGENT - NOKIA OVI PLAYER FAILURE AFTER WINDOWS 7 ...

My Nokia Ovi Player has ceased to function following an automated update of Windows 7. The update included 7 security tweaks, a malicious code remover tool and a security update specifically mentioning Microsoft .NET Framework 3.5.
When I restore the computer to a point previous to the updates, the Ovi Player works fine. I can only presume that there is a conflict as a result.
The messages I receive tell me;
"There has been a problem starting Ovi Player. Running the Repair option for Ovi Player in the Add Remove Programs section of Windows Control Panel may resolve this problem."
Followed by;
"Nokia Ovi Player has stopped working. Windows is checking for a solution to the problem."
Neither method fixes the issue.
Any ideas?? My phone is the Nokia 5800 and I have been successfully downloading music as part of the Comes With music package for 11 months.

It's not the first time that Nokia has had to make Ovi Player catch up with changes that are introduced by Windows updates. A few months ago, there was a conflict between Ovi Player and the version of .Net Framework offered to users of the Dutch-language version of Windows.
Unfortunately, if a full remove and reinstall (ie: don't just uninstall from Control Panel, also delete all Ovi Player files from the user folders) doesn't work, then it might just be that you have to wait for a new service release of Ovi Player before you can reapply those particular Windows updates. It's inconvenient, but using combinations of software from different providers that are constantly subject to changes and updates is frought with difficulty.
Nokia seems to have dealt with past problems pretty quickly, so hopefully your situation will be no different.

Ovi player feedback

Hi
I have some feedback and requests on the Ovi player and didn't know where to send it so I just post it here. I like the simple clean style of the player and
1. First and foremost is the syncing. I have a N97 so I can store all my music on the phone. So I set Ovi player to transfer all my music to the phone and so it does. The problem is that every time I connect the phone it starts all over again and transfer all my music to the phone even though it's already there. And it does not ask if I want to overwrite the existing files. I know I can set it to only transfer latest added music but it is the same thing there, even if I've transfered it once it keeps transfering it every time I connect the phone. I think it would be an appriciated option to be able to set the phone to completely mimic what I have on the computer. That way I can change and re-arrange however I like on the computer and this will be transfered to the phone. To sum up: Ovi player needs a more intelligent sync that reckognises whats already on my phone and an option to keep the phone and computer library identical.
2. Album art seems to be quite low-res after being optimised. Maybe this is not a problem for phones with smaller display, but for the N97 you definately notice it.
Thanks
Josef

Hi Josef,
I'm having similar problems with Ovi Player. Syncing is difficult to manage, I've tried various methods to work-around this, but all involve manual processes without than any assistance from the application.
The performance is also horrific, I'm running on Windows XP on a fairly high spec. machine and every other appliance runs fine. Ovi Player seems to kill the CPU as soon as it's opened, it also crashes frequently, especially when trying to delete off unwanted tracks.
On the whole it's not good at all. If anyone knows of any other software that can be used to manage the music on my 5800 I'd like to know. It's a 'Comes with Music' phone so I fear because of the licensing I'm stuck with it.
Any advise kindly received.
Dave

Problem with the new OVI player - no access to com...

Yesterday i've done the forced update to the new OVI player - now for the second time. Two weeks ago i deinstalled the new player and returned to the old Nokia Player by reinstalling, but this doesn´t work any more. This time i have the same problem. The new player seems to run fine - much faster, but when i try to download (comes with music) a song the download doesn´t start. The symbol of the button is changing to the the dots but nothing happens. My account is ok, because download of songs with XpressMusic 5800 is possible.
I tried already a lot of things and now i'm going now a bit mad. Reinstalling the Ovi Player, reinstalling the whole Ovi Suite, reinstalling .NET Framework, checking and updating all OS components - I am using still Windows XP.
Is there anybody out there who has the same problem or anybody of the software developers that can help?

Hi everyone,
I have encountered this issue before and at long last finally got a resolution. After following the steps provided to me, I was finally able to run Ovi Player, see the buttons sign in, comes with music and join now and login to my account. I would like to share to you guys the steps I followed. Please see below:
UNINSTALL OVI PLAYER
·               On your computer, kindly go to the CONTROL PANEL> ADD and REMOVE PROGRAMS and uninstall the following:
1.             Nokia OVI Player
2.             Nokia Multimedia Common Components
3.             PC Connectivity Solution
4.             Nokia Connectivity Cable Driver
·               After uninstalling the programs, kindly follow these steps:
1.             Delete the following folders if they are present, but first make hidden files and folders visible:
a.                   Open a windows explorer window (for example, My Computer or My Documents).
b.                  Go to Tools - Folder options…
c.                   On View tab, go to Advanced Settings.
d.                  Ensure that “Show Hidden files and folders” is selected.
2.             After selecting “Show hidden files and folders”, delete the following folders:
·               NOKIA OVI PLAYER- C:\Program Files\Nokia\Nokia Music
·               MPLATFORM- C:\Program Files\Common Files\Nokia\MPlatform
·               NOKIA DATA STORE- C:\Documents and Settings\<<Windows Username>>\Local Settings\Application Data\Nokia\Nokia Data Store
·               NOKIA OVI PLAYER- C:\Documents and Settings\<<Windows Username>>\Local Settings\Application Data\ Nokia\ OVI Player
***REINSTALL using this link: http://musicstore.nokia.com/download .aspx
***Open the application and on WELCOME TO OVI PLAYER page choose your location.
I am using Win XP also by the way so there you go guys... Hope it helps...
Your Nokia Angel in disguise

How to change default Ovi Player store ...

Hi,
I need help from you people.
I had installed Ovi Player. Whenever I try to open Ovi Player, the default store gets’ open is "India". I change the store location to "Germany". When I do the search for particular music, it will again take me to "India" store instead of "Germany" store. In addition, most annoying is that I have to re-login but my user id and password will not work as its different store. Also when I go via music.nokia.de and try to login, it open Ovi player and since default location is "India", it takes me to India store and my login credentials do not work.
I ask Nokia care on how to change default Ovi Player Store location but they are unable to provide any good answer.
I already un-install / re-installed but won't work. Do any of you have answer to my problem? I want my default Ovi Player location to be "Germany" instead of "India".
More information, my regional settings have location as “Germany” and language as “English”.
Please help.
Thanks for your response.
Regards,
Subhendra
Nokia N97 Black
RM-505
V12.0.026
0586701
Solved!
Go to Solution.

I had got message from Nokia on how to correct this issue. This had solved the problem. Below is the mail from them ...
Dear Chakraborty,
Thank you for your response.
This error is sometimes caused by a corrupted MDataStore.db3 file used by the Ovi Player. This file will need to be deleted with the Ovi Player closed. Then open the player and the datastore file will be rewritten by the application:
Close Ovi Music Player and delete the MDataStore.db3 file:
Vista C:\Users\<user>\AppData\Local\Nokia\Nokia Data Store\DataBase\MDataStore.db3
XP C:\Documents and Settings\<user>\Local Settings\Application Data\Nokia\Nokia Data Store\DataBase\MDataStore.db3
Both of these locations are in hidden folders. So, to view them users will need to:
Open Windows Explorer > Tools > Folder Options > View > Show Hidden Files and Folders
Once Ovi Music is opened again the MDataStore.db3 file will be rewritten to this folder.
  After that manipulation try to install the Ovi Player once again:
http://europe.nokia.com/explore-services/music/nokia-music
  Best regards
Nokia Care Team

Ovi Player Download Speed

Since receiving the last Ovi player updates for my PC, it cannot download more than one song at a time even though I can create a download list of as many songs as I like. The download speed also seems to have slowed. Previously I was on ADSL1 and now im on ADSL2. This seems to have stemmed from the last Ovi Player updates released in which prior to this update I could download as many tracks as I wanted simultaneously.
Nokias response to me was this is due to Windows XP Service Pack 3 which I highly doubt. Has any else had this sort of issue or know of any resolution.
Thanks.

Understand your problem.. but would suggest you to use the 'Contact Us' tab at the top of this page .. Atleast you can try getting the 7 balance songs that way..( i.e.If you are interested..)..

No search in new Ovi Player - Music Store tab

I like the new colors and the functionality of the new Ovi Player. It's faster than the old version, and the initial hiccup with the unstartable version is resolved, but it seems somebody in the development dep't got dazed by the new design and forgot about the functionality.
There's no Search box when you're in the Music Store tab, which means you can't search for music when you're on the store tab...
The browser verision has the search tools above the main store.
I seem to remember there was a search control in the old Nokia Music ver 1.3 above the store window, but I'm sure it's quite gone now
Z

hello, first please go to ''firefox > addons > extensions'' & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and do a full scan of your system with security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes] & [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner].
[[Remove a toolbar that has taken over your Firefox search or home page]]
[[Troubleshoot Firefox issues caused by malware]]
afterwards install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

OVI Player can't read 'recently added music'

I'm using OVI Player 2.1 and the tab "recently added" never works for me.
When I download a music, it never shows in the "recently added" tab, nor the "added within last 24h", but the music is available at Windows Explorer...
Whats wrong???
Using Windows 7 + Ovi Player 2.1 + Nokia XM5800 Comes With Music

same problem here.
Nokia N97 with latest firmware, Windows XP SP2 - all applications work apart from OVI player.
any ideas?
Nokia Ovi Suite 2.0.2.42
Nokia PC Suite 7.1.40.1
PC Connectivity Solution 9.44.0.3
Connectivity Cable Driver 7.1.23.0

Ovi Player Keeps Crashing

Hi,
I've downloaded the newest version of ovi player, and it always crashes when importing my songs. When it reaches the 565th song, it says "ovi player is not working". Also when I open ovi player and drag the program, it crashes. Same thing when double clicking the top bar to maximize. Any ideas? I already deleted the database file and it keeps crashes.
I hope I get some help soon.

nokia ovi player does not play any music at all, downloaded, from my original cd collection or from the existing files that i've transfered from the window media player. It was working fine until 3 days ago.
A fault message came up once saying something along the lines of code has been compromised contact nokia support to correct this.
well here I am!. unfortunately I cannot afford the 20pence per minute phone conversation with NOKIA as have just had operation and do not get any pay. so please can anybody help? I need this to get away from all the football comments etc that are being pushed out of my stereo speakers( as you can gather do not follow football),

Ovi Player Login

Have upgraded Nokia Music Player to Ovi Player. Seems to install ok. Click on SIgn in button and no login window appears. Can not see anywhere to enter login details. Please help.

Do this:
- Go to your control panel and go to "Add/Remove Programs"
    - Uninstall the ff:
        *Nokia Ovi Player
        *PC Connectivity Solution
        *Nokia Multimedia Common Components
        *Nokia Connectivity Cable Driver
- IF YOU'RE USING WINDOWS XP, DO THIS:
    - Go to My Computer > C:\Documents and Settings\<<Windows Username>>\Local Settings > Application Data, then delete the NOKIA folder.
    (If you can't find the Local Settings, click on Tools > Folder Options > View > Show Hidden Files and Folders)
- IF YOU'RE USING WINDOWS VISTA, DO THIS:
   - Go to My Computer > C:\Users\<<Windows Username>>\AppData\Local, then delete the NOKIA folder. (If you don't see the AppData folder, change the Folder Options to Show Hidden Files and Folders as well.
**After deleting the NOKIA folder, reinstall the Ovi Player application to this link:
http://musicstore.nokia.com/download.aspx
**Save the .exe file on your desktop so that it would be easier for you to see it.
(Note: Running and not Saving might cause the appliation to crash again. So better save the .exe file first).
Upon installing the application, you will see the Welcome note from the ovi Player. It has three questions. Selecting your location is very important because if not, you will have difficulties downloading and purchasing songs.
This should solve the issue. Proven and tested ^_^
Hope this helps!
Click the star if you're satisfied with my answer.

OVi Player does not allow download music with prox...

Hello,
i've noticed that OVI Player deos not allow to download music when I am inside the firewall or under a corporate proxy. ANy idea if this is a restriction from Nokia Player or is it specific to my connection ?

Dear svenks,
If you scroll down the discussion topics, you will realise many other users are facing music download problem after upgrading from Nokia Music to Ovi Player.
Same for me, whether I connect my WinXP Prof 32-bit notebk behind my company firewall or at my home's ADSL broadband with Windows Firewall off, antivirus off, http://music.ovi.com set as trusted site, the downloading still fails.
Per advised by Nokia careline, I have already sent them a log file and now waiting for their investigation.
I wonder if anyone in the world is currently successful in downloading songs using Ovi Player. If yes, I would really like to know what PC configuration they are running under.
Richard

Ovi Player not open

I instal yesterday this ovi player and first everything work, but today this ovi player not open anymore. When i try start this only few second and come "Ovi player stop working" Then u can choise close ovi player or find tips for internet.
Proplem details is this
Ongelman tunniste:Ongelmatapahtuman nimi: APPCRASH
Sovelluksen nimi: NokiaOviPlayer.exe
Sovelluksen versio: 2.0.1106.0
Sovelluksen aikaleima: 4af442f4
Vikamoduulin nimi: KERNEL32.dll
Vikamoduulin versio: 6.0.6002.18005
Vikamoduulin aikaleima: 49e037dd
Poikkeuskoodi: e0434f4d
Poikkeuksen poikkeama: 0003fbae
Käyttöjärjestelmän versio: 6.0.6002.2.2.0.256.6
Lokaalin tunnus: 1035
Lisätietoja 1: 4a87
Lisätietoja 2: 27dc040dc858df15943ccf2657517250
Lisätietoja 3: 731a
Lisätietoja 4: 9e0cf07ab61f59a302a794fb9274f6f8Lue tietosuojatiedot:
http://go.microsoft.com/fwlink/?linkid=50163&clcid=0x040b Sorry my os is finish languages.
i reinstall all program allready, but not have any help for this. And i instal every updates for vista to. Not help..
anyone have same proplem?
jekhki

I had a same kind of problem ( Ovi Player did not start ) but this trick helped me:
This is lifted directly out of the Nokia Search and Solve FAQ database.....
Close Ovi Music Player and delete the MDataStore.db3 file:
Vista C:\Users\<user>\AppData\Local\Nokia\Nokia Data Store\DataBase\MDataStore.db3
XP C:\Documents and Settings\<user>\Local Settings\Application Data\Nokia\Nokia Data Store\DataBase\MDataStore.db3
Both of these locations are in hidden folders. So, to view them users will need to:
XP: Open Windows Explorer > Tools > Folder Options > View > Show Hidden Files and Folders
Vista: Control Panel > Folder Options > View > Show Hidden Files and Folders

OVI Player Download

Despite several pleading requests to Customer Care for assistance I cannot get OVI Player to download to. I am using windows 7 Home premium OS but every time I attempt to download OVI player I get to the final screen and the download fails. Any ideas please?

Dear svenks,
If you scroll down the discussion topics, you will realise many other users are facing music download problem after upgrading from Nokia Music to Ovi Player.
Same for me, whether I connect my WinXP Prof 32-bit notebk behind my company firewall or at my home's ADSL broadband with Windows Firewall off, antivirus off, http://music.ovi.com set as trusted site, the downloading still fails.
Per advised by Nokia careline, I have already sent them a log file and now waiting for their investigation.
I wonder if anyone in the world is currently successful in downloading songs using Ovi Player. If yes, I would really like to know what PC configuration they are running under.
Richard

Windows 7/ 5800/ Ovi Player

Similar Messages

Maybe you are looking for