Windows 7 64 bit does not detect canon powershot A2500

I am beyond frustrated. My compaq laptop (6 months old) always worked fine w/ my old Kodak digital cam. I ordered this new canon for the xmas holidays. Yesterday I tried to connect the camera to the computer, but I keep getting error 43. I downloaded the suggested Zoom browser and its extention file from canono, nothing!!! My drivers are updated (new, but I still checked)... I wish I had took holiday pics w/ old camera as I at least would have the pics by now.
And for the record I removed all the Kodak software from my pc...
Any suggestions???
cassie

Hi Cassie,
If you have the Kodak software intalled, it's likely that this issue is caused by a conflict between that that software and the Canon software.
To try to get around this: Take a look at the bottom-right of your display. You'll see the time in the system tray. To the left of the time, you'll see some icons. Normally, with Windows 7, you'll need to click on the "^" to see the icons.
As you pass your mouse pointer over the icons, you'll see the name of the software. If you see "Kodak Easyshare" (or other imaging) software, right-click on this program, and choose "Exit".
You'll also want to exit any non-Canon software that deals with software for digital imaging, including image transfer and image editing.
If the issue persists, please contact us. When you do, please include your Windows 7 64-bit operating system as well as the Kodak software (if it's installed).
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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Windows 7 64 bit does not detect canon powershot A2500

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