Windows 7 64 bit not monitoring on UCCX 7.0(2)
Hi,
I upgraded a 7.0(1) system to 7.0(2) to get support for Windows 7 and CSD is still not able to monitor agent calls who are on Windows 7 64 bit OS versions. The 7.02 release notes document states WIndows 7 is supported and WoW64 but doesn't mention anything about any limitations that I can see. I've ran postinstall, etc and everything checks out.
In this document, it states Windows 7 / WOW64 suppoort for 7.0(2) but has note for 8-0 that montoring is not supported for WOW64 just for 8.0.
http://www.cisco.com/en/US/prod/collateral/voicesw/ps6789/ps7046/ps7282/product_bulletin_c25-563280_ps427_Products_Bulletin.html
So is there a special way to install CAD / CSD as WOW64 on Windows 7 64 bit, or is there something else going on preventing the monitoring not working for windows 7 agents? The supervisors can monitor Windows XP agents just fine, except for one agent which we're working on the agents PC to see whats going on.
There is no special way to install CAD, it is just a msi file. On both my Windows 7 professional machines it installed fine. I have remote access to a couple of the customers machines so I have tried uninstall/re-install. I did not want to patch the registry in case I BSOD their machine. If I was on site I would have a go.
The customer has around 180 machines running Windows 7 ultimate and none of them have installed the correct packet driver.
The install program must detect if this is a 64 bit OS and install the 64 bit driver, or in some cases maybe not.
If your machines have installed the correct driver there is a test program. C:\Program Files (x86)\Cisco\Desktop\bin.
Make a call from the agents phone, internal is OK and then run NICQ.exe its output is written to a file called NICQ_Output.txt
Graham
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SPP 4.30 windows could not start the rwd uperform monitoring service
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Edited by: Idel Gorodezky on Jun 26, 2011 3:14 AMHi, thanks for the Help, i am sending the logs.
- <Log>
- <Entry Type="Error" Id="f19c1f86-8e6e-4bee-8c18-312e7edb23d2">
<Date>6/27/2011 1:23:09 AM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
- <Entry Type="Error" Id="2a9ca666-2f94-4cb0-86e9-62254c21e2ec">
<Date>6/27/2011 5:39:02 AM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
- <Entry Type="Error" Id="7c26d18a-fadf-49f1-8f0f-881ea4d33fa0">
<Date>6/27/2011 10:59:44 AM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
</Entry>
- <Entry Type="Error" Id="0bd8fe26-8265-4b2e-a192-0b6513eb5ad8">
<Date>6/27/2011 12:01:15 PM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
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- <Entry Type="Error" Id="b8b0694b-5214-4871-9bc6-b8af11dadf6f">
<Date>6/27/2011 1:06:19 PM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
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- <Entry Type="Error" Id="370efaa4-1f71-413c-a027-126b31693932">
<Date>6/27/2011 4:17:07 PM</Date>
<ThreadID>9</ThreadID>
<ErrorCode>24-01-014</ErrorCode>
<RoutineNamespace>RWD.uPerform.CMS.Vignette.VerifyLicense</RoutineNamespace>
<FriendlyMessage>An error occurred while verifying license.</FriendlyMessage>
<Message>The remote server returned an error: (401) Unauthorized.</Message>
<StackTrace>at System.Net.WebClient.DownloadDataInternal(Uri address, WebRequest& request) at System.Net.WebClient.DownloadData(Uri address) at RWD.uPerform.CMS.Vignette.GetBytesFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.GetStringFromServer(Uri uri, CredentialSet CredentialsToUse, String postData) at RWD.uPerform.CMS.Vignette.VerifyLicense() at RWD.uPerform.WindowsService.QueueMonitor.VerifyLicense()</StackTrace>
<Parameters />
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<add key="LibraryStructure" value="en-US_rwdDocLib.xml" />
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<add key="ImportExportQueue" value=".\private$\ImportExportQueue" />
<add key="ErrorQueue" value=".\private$\ErrorQueue" />
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<add key="EnableDocXHTML" value="True" />
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<add key="EnableDocWORD" value="True" />
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<add key="EnablePPTXsource" value="True" />
<add key="EnablePPTXpdf" value="True" />
<add key="EnableXLSXsource" value="True" />
<add key="EnableXLSXpdf" value="True" />
<add key="EnableDOCXsource" value="True" />
<add key="EnableDOCXhtml" value="True" />
<add key="EnableDOCXpdf" value="True" />
<add key="SystemPassword" value="" />
<add key="IntegrationEnabled" value="False" />
<add key="IntegrationUserName" value="" />
<add key="IntegrationPassword" value="" />
<add key="IntegrationURL" value="" />
<add key="IntegrationOutgoingPolicy" value="" />
<add key="IntegrationIncomingPolicy" value="" />
<add key="PolicyFile" value="WWW\uPerformWS\wse3policyCache.config" />
<add key="WebRequestQueryString" value="SMSESSION=NO" />
<add key="SiteMinderCookie" value="SMCHALLENGE" />
<add key="SiteMinderDomain" value="" />
<add key="TivoliCookieName" value="" />
<add key="TivoliCookieDomain" value="" />
<add key="TivoliWebSEALJunction" value="" />
<add key="TivoliWebSEALBaseURL" value="" />
<add key="AuthenticationType" value="Basic" />
<add key="LDAPTimeout" value="10" />
<add key="UserPageSize" value="2000" />
</appSettings>
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Please click the Thumbs up icon below to thank me for responding.
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Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Re-Ran the "download SCOM Management Packs" from the console - all MP's are up to date
After reading through the release notes of the Windows Server Management Pack, I searched my discovery rules to perhaps see if we had disabled the Server 2012 discoveries, or something careless like that. To my amazement,
there we NO Windows Server 2012 R2 Discoveries present in our environment! This confused me greatly, since we are running the latest version of the Windows Server management pack.
For some reason, it appears that updating your MP's from the console wizard does not pull this down.
After manually downloading
the Windows Server Operating System management pack, and installing it manually, everything started to work.
I'm not sure why the SCOM wizard doesn't do this, but this has kept me busy for days, for something so easily missed.
I suggest MS enhances the SCOM "update MP" downloads to pull down an entire management pack if it says it was "imported successfully". I now wonder what else I think it "up to date", which may have rules missing without
my knowledge.
CheersHi,
It is really nice of you to share this, this will help others who encounter the same issue.
And as far as I know, we need to manually download the Windows opearting system management pack to management group, then we can monitor windows operating system:
http://www.microsoft.com/en-hk/download/details.aspx?id=9296
Regards,
Yan Li
Regards, Yan Li
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