Windows 7 64bit and itunes 10.5 "itunes has stopped working"
itunes suddenly stopped working yesterday. I updated to the latest version. I started itunes and as it was opening and showing messages such as "reviewing library" and "genius starting", I received a message that said "itunes stopped working"...closing program. I tried removing itunes and re-installing....and same problem. I checked the problem reports in Windows 7 and this is what it said:
Description
Faulting Application Path: C:\Program Files (x86)\iTunes\iTunes.exe
Problem signature
Problem Event Name: APPCRASH
Application Name: iTunes.exe
Application Version: 10.5.2.11
Application Timestamp: 4ee0844d
Fault Module Name: GNSDK_DSP.DLL
Fault Module Version: 1.9.5.45
Fault Module Timestamp: 4e8e3998
Exception Code: c0000094
Exception Offset: 002784cb
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
Extra information about the problem
Bucket ID: 2736259677
Note: I tried running itunes in "itunes safe mode" (i.e. holding control-shift-itunes) at start up and itunes works fine.
What can I do to fix this issue? I am running Windows 7 (64 bit)
I'm experiencing the same issue, but I was able to get itunes to run by turning off genius. I've heard that others had to turn off itunes Match as well. If you start up itunes while your computer is not connected to the Internet you shoulld be able to start itunes and then disable these items.
I'm trying to determine a root cause because I'd like to use genius. Stay tuned...
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