Windows 7 and Mobile Sales 7.0?

Hi,
Does anybody know if Windows 7 is supported for Mobile Sales?
If not what are the plans?
Best regards
John

Hi John,
Yes it is
CRM 5.0 SP15 is supported for windows 7. Please see SAP Note 1469507
for more information/hotfixes.
The underlying framework version for SAP CRM version 7.0 SP04 is 5.0 SP15.
Regards,
Gervase

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IE 9 and mobile sales: unhandled exception while regarding calendar

Hello,
we have installed msa 50sp15 on windows 7 32 bit with internet explorer 9.
Now we get error in mobile sales when we cklick on calendar choice field or when
I goto to activity-> calendar:
unhandled exception: system access violation while reading in protected memory.
I know that IE 9 is not released for msa, but is there a fix for this or when coming for this ?
Thanks Gerd

Hi Gerd,
Unfortunately, IE9 is not supported at the moment and SAP do not have a release date. As soon as the development and testing
is completed, the details will be updatd in PAM (Product Availability Matrix) on
Service Market Place: https://websmp108.sap-ag.de/pam.
Regards,
Gervase

Work with Latin2 in CRM and Mobile Sales

Hi all,
I have the following question: we have a CRM implementation (non Unicode, English language), connected to a non-unicode R/3 system but with MDMP and languages activated, and also a Mobile Sales implementation. The Mobile users do the logon in English language, but they would like to work with Latin2 Customer data (Czech, Russian, etc). Is this possibile given the present configuration of R/3 and CRM? If yes, what must be done in our Mobile Sales computers? I know that the SQL database must be changed, but is there anything else to change?
Thanks all!
Judit.

Hello Judit,
I had similar problems, but we have unicode-systems in r3 and crm.
I implemented sql-database on msa with collation settings
'dictionary order, case-insensitive, for use with the 1250 (central european) character set'.
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Best regards
Gerd

Mobile Sales and Windows Vista

Hello experts,
I'm working with CRM 4.0 SP08.
Know somebody if exist any patch in order that Mobile Sales could work with Windows Vista ?
Best regards
Juan

Hello Juan,
For CRM Mobile Client 4.0 and 5.0 the platforms in (Vista, IE 7 and
Office 2007) are planned to be supported by end of 2007.
Kindly refer to the product availability matrix (PAM) on the SAP Service
Marketplace (SMP) for this kind of information. Please note that for
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Regards,
Gervase

TS1717 Having trouble running iTunes version 11.0.2 on a Dell Laptop running Windows 7 Professional Service Pack 1. Keep getting an error message "the software required for communicating with iPods and mobile phones was not installed correctly..." reinst

Having trouble when I launch iTunes (version 11.0.2) on my Dell Laptop running Windows 7 Professional (service pack 1). I get an error message indicating software required to communicate with iPod and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you? I normally respond with OK and it immediately tells me "could not be repaired. Please reinstall iTunes..." I have done this a number of times to no avail.

I also notice Quicktime is not getting installed at all.
That one is normal nowadays (ever since the iTunes versions 10.5.x).
The software required for communicating with iPods and mobile phones was not installed correctly. Do you want iTunes to try to repair this for you?
Let's try a standalone Apple Mobile Device Support install. It still might not install, but fingers crossed any error messages will give us a better idea of the underlying cause of why it's not installing under normal conditions.
Download and save a copy of the iTunesSetup.exe (or iTunes64setup.exe) installer file to your hard drive:
http://www.apple.com/itunes/download/
Download and install the free trial version of WinRAR:
http://www.rarlab.com/
Right-click the iTunesSetup.exe (or iTunes64setup.exe), and select "Extract to iTunesSetup" (or "Extract to iTunes64Setup"). WinRAR will expand the contents of the file into a folder called "iTunesSetup" (or "iTunes64Setup").
Go into the folder and doubleclick the AppleMobileDeviceSupport.msi (or AppleMobileDeviceSupport64.msi) to do a standalone AMDS install.
(If it offers you the choice to remove or repair, choose "Remove", and if the uninstall goes through successfully, see if you can reinstall by doubleclicking the AppleMobileDeviceSupport.msi again.)
Does it install (or uninstall and then reinstall) properly for you?
If instead you get an error message during the install (or uninstall), let us know what it says. (Precise text, please.)

Windows Mobile Device Center fails to open on Windows Vista and Windows 7 machines

Hello,
Our domain based machines cannot open Windows Mobile Device Center (Windows 7 and Windows Vista). You click the application and nothing happens. There are no errors in the Event Viewer that relate. In Task Manager I do NOt see any processes that look related
to Windows Mobile Device Center. Our Group Policy Objects are very lean and limited, and we do not have any policies that specify how Windows Mobile Device Center should behave. The only GPO that I could think would interfere with this is to prevent malware
and viruses, we have disabled Autoplay on removable devices.
Any assistance would be greatly appreciated.
thanks!

Hello,
Our domain based machines cannot open Windows Mobile Device Center (Windows 7 and Windows Vista). You click the application and nothing happens. There are no errors in the Event Viewer that relate. In Task Manager I do NOt see any processes that look related
to Windows Mobile Device Center. Our Group Policy Objects are very lean and limited, and we do not have any policies that specify how Windows Mobile Device Center should behave. The only GPO that I could think would interfere with this is to prevent malware
and viruses, we have disabled Autoplay on removable devices.
Any assistance would be greatly appreciated.
thanks!
I too am experiencing this issue, as well as an unrelated machine that is not on our domain that is having exactly the same problem.
Any thoughts?

Install Mobile Sales on Windows 7 64-bit?

Hello,
I found note 1469507 today, which enables Mobile Sales 7.0 SP4 to work on Windows 7. However, it is not mentioned which bit-versions of Windows are supported. The documentation for this version of Mobile Sales hasn't yet been updated, so Windows 7 isn't mentioned in the compatibility list at all.
Has anyone installed MSA 7.0 on a 64-bit version of Windows 7 or can confirm that this is supported?
Thanks!
Kind regards,
Alexandra

Hi Naved,
Thanks for your quick response!
Do you happen to know if a 64-bit implementation is planned for future releases of MSA?
Thank you!
Best regards,
Alexandra

Difference between Mobile sales and Mobile Service

Hi All
Can anybody help and explain me what are the major defferences between Mobile Sales and Mobile Service,What are the configuration settings required in Mobile Service,Because we have to start support project for Mobile Service.
Regards
Krishna

Hi Krishna,
The difference is Mobile Service is used by field technicians who provide a service to customers. Eg: an engineer who goes out to customer site to fix machinery. They can fill out the deatils on the Mobile Service application. Time spent, parts used etc..
Sales is used by sales reps, who are selling a product.
The configuration is the same for both. In fact its possible to have bothe sales and service installed on the same machine.
Regards,
Gervase

Difference between SAP MI and CRM Mobile Sales

hi experts,
we need to understand difference between SAP MI and CRM mobiles sales solutions. what are SAP's recommendations: where to use MI and where to use Mobile sales.
can some of you explain the pros and cons of each solution or let me know the place where i get such info.
thanks in advance.
RH

SAP MI apps are aimed at PDAs while CRM Mobile Sales is aimed (and can only work with) at laptops.
PDA solutions are mostly used by sales agents while the laptop solution is more suitable to account managers. The laptop has much more information available that includes:
- Marketing planning and execution capabilities
- Account Planning
- BW Reporting
Mobile Sales for PDAs has more basic functionalities like order & activity management and business partner data maintenance (which are also included in the laptop version).
Message was edited by: João Sousa

Synchronizing software for Windows 7 and Windows Mobile

Hi All,
I am trying to synchronize my PC with a Windows Mobile device (Scanner). When I googled I came to know Microsoft Mobile Device Center 6.1 is used to synchronize Windows Vista with many devices. But I am looking for a software which can synchronize my Windows
7 PC and Mobile Device.
Can someone suggest me on this. It's pretty urgent.
Please refer to the System Requirements - Supported Devices section in the url mentioned below. This is for Windows Vista. Similar to this I am expecting a software for Windows 7.
http://www.microsoft.com/en-in/download/details.aspx?id=3182&hash=brh0xPqEh%2fYvZrNW0SOms8%2bsu3y9ux3a7FJ82ZE%2fKs5tbE5ltglLsiv%2fE1zCxMJLIpRUpN8wayd5sLmhjkXdag%3d%3d

Hi,
Regarding sync issue between mobile device and the Windows 7 system, we could accomplished it with device stage.
Description:
There are two primary ways to sync a mobile phone, portable music player, or other mobile device with your computer. You can install the sync software that many manufacturers include with their devices, or you can use the new Device Stage feature in this
version of Windows if your device supports this feature.
Device Stage lets you sync music, contacts, calendars, and other files and information with a compatible mobile device. It also allows you to perform other device-related tasks that vary depending on the device, such as creating ringtones for a mobile phone.
What files and information you can sync depends on the type of device you have and what it supports. For example, you may be able to sync contacts and calendars with a smartphone, but not with a portable music player.
More information, we could take a look at the below links:
Sync music, pictures, contacts, and calendars with a mobile device
Device management
Besides, some folks told that Winodows Mobile Device Center 6.1.6965 will work and sync well on Windows 7 Professional, and to install WMDC, we should have Windows Media Player running first.
Please take a look at the below thread:
Windows 7 and Windows Mobile 6.5
Hope this may help
Best regards
Michael Shao
TechNet Community Support

Upgrade from CRM 4.0 to CRM 7.0 and disconnect mobile sales

Hi
With CRM 7.0 we want to utilize the web UI and stop using Mobile Sales. This means we will no longer need the comms station or workbench machines. Assuption is that with links to EEC6 from CRM 7.0 we no longer need to download sales orders and that CDB is redundant so mobile bridge can be turned off..
Has anyone done this before ? Do we need to be aare of anything ?
Best Regards
M

Hi,
we are also plan to do the same - replace CRM 4 MSA with CRM 7 Web UI. Technical Topics are more planning and checking: How does the User access the Solution (Netbook and UMTS), global availability, closing Mobile Bridge and deleting CDB Tables, check your Z Reports - some Developer used smo Tables which are not updated after the Upgrade. Plus Organizational challenges: With MSA you could do Rolloutwaves - Now for Example Frday Evening shut down all MSA User -> Monday morning All Users Go Live with CRM Web UI. This has to be handled (incl. deinstall/disable of TS Mobile) incl. Training and Support effort
Hope that helps for the Start
Andreas

Lightroom mobile for Windows Tablets and Windows Phones?

Hi,
are there any plans to bring Lightroom mobile for Windows Phones and Windows Tablets? Why don't use the Universal App Concept which Microsoft has reavealed recently.
Best regards,
Wil

Not so far, only for Apple, although there has been a statement about it being available for Android devices at some point in the future.
The http://lightroom.adobe.com website should work for displaying your LR-synched collections in a web-browser.

Sybase Mobile Sales for Window Mobile

Mateus,
antes de ir pra perguntas, só pra alinhar.
A SAP está com 2 diferentes estrategias para Mobile:
1) para microapps, backends apenas baseado em stack ABAP e empresas com plataforma móvel única, a recomendacao é o Gateway como plataforma de integracao mobile
2) para aplicacoes mission critical (incluindo processamento offline), baseado em multiplos backends (SAP, DBs, web services etc) e/ou com multiplos devices móveis, a recomendacao é utilizar um MEAP (mobile enterprise application platform), e o MEAP da SAP é o SUP (Sybase Unwired Platform).
Nesse contexto, vamos às perguntas.
1. O que é o AFARIA ?
O Afaria é uma solucao que faz parte da suite de Mobile da Sybase, juntamente com o SUP, Mobile Workflow & Mobile CRM, que foca no cenário de MDM (Mobile Device Management). Ela te permite ter uma gestão centralizada de todos os devices da empresa, controlando permissoes de acesso (usuario/perfil), bloquear/liberar funcionalidades (camera, email etc), install/update/remove de apps, remote wipe, remote lock, tudo remotamente, On-the-Air (OTA).
2. O que é o SUP ?
Como falado acima, o Sybase Unwired Platform (SUP) é o MEAP (mobile enterprise application platform) da SAP, ou seja, plataforma de desenvolvimento de aplicacoes móveis. Um MEAP é recomendando principalmente no caso de aplicacoes mais críticas e em cenarios heterogeneos em termos de fontes de dados (data sources) e plataformas móveis.
3. Como instalar o ambiente de desenvolvimento ?
Se vc for parceiro oficial SAP, vc pode receber as mídias para ambientes de desenvolvimento como faz para qualquer outro produto. Sei ainda que a Sybase oferece(ia) via site próprio um trial de 30 dias, mas não sei se ainda está disponível.
4. Qual a linguagem utilizada ?
No SUP vc desenvolve em Java, em Eclipse (além da linguagem de cada SDK, no caso de WinMo, .NET no Visual Studio).
No Gateway, é ABAP* + linguagem da SDK movel.
Mas em ambos os casos, existem aceleradores que te permitem criar apps "draft" sem nenhuma linha de código, só com cliques de mouse (wizards no Eclipse/Visual Studio/Xcode).
se for só pra disponibilizar no mobile uma RFC/Transacao existente, dá pra fazer só com config, sem código.
5. O que eu preciso fazer pra saber criar um u201Chello worldu201D ?
Os treinamentos. Ou se virar batendo cabeça. :P
No caso do SUP, há o treinamento SUP511 que a SAP Education já oferece (antes era oferecido diretamente pela Sybase).
No caso do Gateway, ainda não há treinamento oficial, mas para parceiros há o Gateway Hands-on sessions by COIL, que introduzi no blog que vc linkou acima.
6. Quais os cursos disponíveis no mercado ?
Como falado, SUP511 p/ desenvolvimento em SUP.
Ouvi falar tb de SUP611 para afaria, mas nao sei dizer se a SAP Education já está oferecendo.
7. Como integra com o SAP ?
O SUP pode integrar de 2 maneiras:
- lendo um data source SAP diretamente (há um "adapador" RFC no SUP, baseado em JCo); nesse caso, o staging é feito no SUP;
- usando o DOE (Data Orchestration Engine), componente do NetWeaver Mobile Infrastructure, como staging entre o mobile device e o backend SAP. Nesse caso, no SUP, é usado o DOE conector. É essa estratégia que as aplicacoes "standard" da SAP (por enquanto, Mobile Workflow & Mobile Sales/CRM) usam, mas não dá pra afirmar com 100% de ctz que essa vai ser a arquitetura "oficial" - mais informacoes devem sair no Sapphire.
8. Uso somente para o SAP ?
O Gateway sim, é focado em backends ABAP.
Já o SUP nao, vc pode usar para integrar quaisquer plataformas compativeis com padroes abertos como JDBC, SOAP & REST.
Espero ter ajudado.
Abs,
Henrique.

Dear siva,
Thanks for your replay.
which then can be moved to the devices via OTA or BES
I thought of that BES means BlackBerry Enterprise Server.
BES is manadatroy to work with SUP?
Can you pleas elaborate, what it means OTA ?
Regards
lakshman balanagu.
Edited by: lakshman balanagu on Mar 21, 2011 2:20 PM
Edited by: lakshman balanagu on Mar 21, 2011 4:27 PM

SAP Mobile Sales 2.0 delta load issue for Sales Orders

Hello,
we have used Mobile Sales 2.0 with a Windows app for a while now. Our current issue is that sales reps won't see any historical sales order data on their devices.
Background
Due customer requirements, we need to make small changes to customer master data attributes and reload all customers from ERP to CRM. Then we ran delta loads (MAS_PARTNER followed by all other objects) to DOE, in which virtually all 5000+ customer accounts were compared. The delta load ran for about 3 days (some performance bottleneck we haven't located yet).
During the delta load, data on devices was inconsistent. Accounts were missing and all transaction data disappeared. After the delta loads, all accounts and contacts are OK, save for a few. Data from activities (appointments, tasks) have reappeared, as they should. Only sales orders won't reappear. The sales orders exist in the backend and belong to active accounts and sales reps.
Settings and troubleshooting so far
We don't have any limitations for sales orders in CRM Sales Mobile configuration.
We've run delta loads for all objects in transaction SDOE_LOAD.
MAS_CUSTOMIZATION etc seem fine.
We've re-run initial load for sales orders from CRM.
In the test system, we've even reinitialized the whole CDS database on DOE and on the devices, then re-ran the loads.
Checked steps suggested in discussion
SAP CRM 2.0 initial load issue
Historical sales orders (those created before the master data reload) exist in the backend, but don't show up on the device.
If I change one of those historical sales orders in the backend, it gets sent to the device.
If I create a new sales order in the backend or on the device, it is saved and replicated just fine.
To sum it up, it seems DOE is unable to identify the sales orders relevant for replication.

First Doubt i got clarify by my self as we can go with Unwired Runtime option .
But i still have doubt in :
2. How can i Modifying the Main Menu for iOS.
i am able to customize the same for windows using files SybaseCRM.Configuration.xml file.
Same how can i do for iphone/ipad.

Error while generating the Business Object in Mobile Sales

Hi,
I made changes to the Business Object BOCAPGEN.
Now I am trying to generate the business object but it is giving out the error saying
Error intializing RT Generator !.RT Generator Failed for ".Error arsrep.dat is in use so Generation cannot be done
I am not a MSA Developer and have no clue regarding MAS(Mobile Application Studio)
So any one can please give me a clue regarding the issue
I have solved it by closng all other application other than client console
Thanks Guys
Message was edited by: zack taylor

Hi !
1 year later, I am facing the same problem.
I want to build MSA 4.0 SP8, everything runs fines until the end of the generation of the Tiles, the next step fails :
Error intializing RT Generator !.RT Generator Failed for ".Error arsrep.dat is in use so Generation cannot be done
Then around 10 thousands of error messages of that kind follow in the output window ; howeverin the end it says "Generation End" without telling whether it was successful or not (the first time the output window was too small, I thought all was OK )
Anyways, the Mobile Sales icon appeared on the desktop and when I try to launch it I get the error "Starting MobileSalesfailed".
During another attempt, I check with "Unlocker" the 2 arsrep.dat files I found under the BOL directory, it reported that none was used and locked at that moment.
Also I killed the vbagen.exe process before starting the build, but it was automatically launched after. (first build was launched after a reboot, the 2nd after the 1st failed + vbagen.exe process killed)
Does anyone have any clue ?
Another question is : what are the rights required ? I am a local administrator but I do not have full admin rights (the only thing I saw at the moment is I cannot access to Add/Delete Programs in the Control Panel)
Thanks & Regards,
François
-edit-
thanks to the one who moved it to the right forum
Message was edited by:
Francois Feugier

Windows 7 and Mobile Sales 7.0?

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