Windows 7 Backup Error

I encountered the below error when attempted to alter a Windows 7 backup.
Error:
"Set up backup: The function atetmpted to use a name that is reserved for use by another transaction. (0x80071A09)"
Solution:
Create backup without schedule, enable schedule, set required schedule.
Found several others with this issue online but no resolution thus created this post.

Solution in above.

Similar Messages

Windows Backup Error code 0x81000033

Just recently got myself a Microsoft Surface Pro (128 GB), enjoying it as a replacement to my laptop, but while carrying out some first time setup like I do on fresh installation of Windows, I bumped into an unusual situation; I can't perform a
full system image backup of my Surface Pro. The error occurred in the middle of a backup process and it stated the following:
Check your backup
Windows Backup skipped backing up system image because one of the critical volumes is not having enough free space. Free up some space by deleting unnecessary files and try again.
Funny thing is, I'm backing up to a 1.5 TB external HDD; that is more than enough to hold 128 GB of data. Did some googling and found that it has something to do with the SOURCE partitions not being big enough to store some volume shadow
copy files during the backup. Any suggestions on the best way to fix this?

Please try the troubleshooting suggestions outlined in
this thread.
Carey Frisch

Windows Backup Error code 0X8100002F

Same as everyone else with the exception that my skiped files are from my local network.
Backup skipped backing up \\Office-pc\c as it is not on local machine.
Backup skipped backing up \\Office-pc\c as it is not on local machine.
Backup skipped backing up \\Office-pc\e as it is not on local machine.
Backup skipped backing up \\Office-pc\f as it is not on local machine.
Backup skipped backing up \\Office-pc\g as it is not on local machine.
Backup skipped backing up \\OFFICE-PC\Users as it is not on local machine.
Backup skipped backing up \\Office-pc\j as it is not on local machine.
Backup skipped backing up \\Office-pc\i as it is not on local machine.
Backup skipped backing up \\Office-pc\h as it is not on local machine.
I have look everywhere for the setup file that the backup program uses to reset those drives without luck. So far I have tried , disconecting the laptop from the network, etc.
Any help?
OneCare tester

Hi,
Before going any further, I would like to verify did you map network drive on Windows 7? I want to inform you that Windows 7 does not support backup of network driver.
Please disconnect the mapped driver and perform back up again. And error code 0X8100002F, you can refer this KB:
http://support.microsoft.com/kb/979281
Also these links maybe helpful to you:
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/7931e5ec-d86d-4231-8b3e-7b64e2b1d820
http://social.technet.microsoft.com/Forums/en-US/w7itprogeneral/thread/6094ad61-8c08-4179-a948-18ea1e6b0f19
Hope it helps.
Regards,
Leo Huang
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

Backup error due to System Writer missing (enumeration of system32 printer dlls takes too long)

Hi,
On a Windows 2008 R2 we get a Windows Backup error while backupping System State (event id: 5, error code: '2155347997').
We tried *ALL* solutions found on Internet regarding the same issue (and we also applied the suggested hotfix KB2807849) but without success. So we DIGGED INTO VSS to see what is happening.
***1) First we saw that an USB printer had a problem and this resulted in
hundreds of entries in the following registry keys:
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\Canon MF6500 Series #100010]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\Canon MF6500 Series #100011]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\Canon MF6500 Series #100012]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\79590]
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\StillImage\DeviceNameStore\{6BDD1FC6-810F-11D0-BEC7-08002BE2092F}\79591]
***2) We completely removed ALL drivers/devices related to that printer (now the DeviceNameStore is empty and
pnputil -e returns no driver related to the printer)
***3) Using process monitor we saw that during vssadmin list writers the system is searching for the DLLs related to that printer AND SEEMS CAUGHT IN AN ENDLESS LOOP: this is an excerpt of the scan:
09:56:34,5205954   svchost.exe   324   RegSetValue   HKLM\System\CurrentControlSet\services\VSS\Diag\System Writer\IDENTIFY (Enter)   SUCCESS
09:57:18,2310377 svchost.exe 324 QueryDirectory C:\Windows\System32\spool\drivers\color\cnz005.icc NO SUCH FILE Filter: cnz005.icc
09:57:18,2312877 svchost.exe 324 QueryDirectory C:\Windows\System32\spool\drivers\color\cnf6500m.icc NO SUCH FILE Filter: cnf6500m.icc
09:57:18,2314854 svchost.exe 324 QueryDirectory C:\Windows\System32\cncmfp20.ini NO SUCH FILE Filter: cncmfp20.ini
09:57:18,2316416 svchost.exe 324 QueryDirectory C:\Windows\System32\cnclsi20.dll NO SUCH FILE Filter: cnclsi20.dll
... and so on
.... THE SAME FILES ARE REPEATED HUNDREDS OF TIMES!!!! ...
It seems that somewhere there is a catalog of system files which still contains the references to the (same) files used by the hundreds of devices that WERE present in the DeviceNameStore (see point ***1 above, but now it is empty), and the System
Writer continues to search/enumerate those files and fails.
How can I fix it ? Is there a way to "reset" the System Writer and "rebuild" (???) the correct files that it should backup? (in order to complete a successfull system state backup)
Can you help me?
Thank you in advance.
EDIT: some additional (useful?) information:
* we also ran chkdsk /f C:
* sfc /scannow completes without errors
* in the vssadmin list writers the "system writer" is missing (but - as said above - when we run it the associated process repeatedly search printer dll files in the System32 directory)
* perhaps those file are contained is some filemaps catalog ?!? Is there a way to "reset" them?!?
***EDIT 2***:
I found that the reference to those missing DLLs are in ***C:\Windows\inf\setupapi.ev3*** but if I move the file away the System Writer continues not being listed in vssadmin list writer (though the vssadmin command complete very fast).
This is what is happening:
svchost.exe   324   CloseFile   C:\Windows\inf   SUCCESS
svchost.exe   324   CloseFile   C:\Windows\System32\DriverStore\infpub.dat   SUCCESS
svchost.exe   324   CreateFile   C:\Windows\System32\DriverStore\infpub.dat   ACCESS DENIED
svchost.exe   324   CreateFile   C:\Windows\System32\DriverStore\infstor.dat   ACCESS DENIED
svchost.exe   324   CreateFile   C:\Windows\System32\DriverStore\infstrng.dat   ACCESS DENIED
svchost.exe   324   CreateFile   C:\Windows\System32\DriverStore\drvindex.dat   ACCESS DENIED
svchost.exe   324   CreateFile   C:\Windows\System32\DriverStore\INFCACHE.0   NAME NOT FOUND
svchost.exe   324   CreateFile   C:\Windows\System32\DriverStore\INFCACHE.1   ACCESS DENIED
svchost.exe   324   CreateFile   C:\Windows\System32\DriverStore\INFCACHE.2   NAME NOT FOUND
svchost.exe   324   CreateFile   C:\Windows\inf   SUCCESS
svchost.exe   324   QueryBasicInformationFile   C:\Windows\inf   SUCCESS
svchost.exe   324   RegCloseKey   HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Setup   SUCCESS
svchost.exe   324   CreateFile   C:\Windows\inf\setupapi.ev1   SUCCESS
svchost.exe   324   QueryStandardInformationFile   C:\Windows\inf\setupapi.ev1   SUCCESS
svchost.exe   324   CreateFileMapping   C:\Windows\inf\setupapi.ev1
svchost.exe   324   QueryStandardInformationFile   C:\Windows\inf\setupapi.ev1   SUCCESS
svchost.exe   324   CreateFileMapping   C:\Windows\inf\setupapi.ev1
svchost.exe   324   CreateFile   C:\Windows\inf\setupapi.ev2   SUCCESS
svchost.exe   324   QueryStandardInformationFile   C:\Windows\inf\setupapi.ev2
svchost.exe   324   CreateFileMapping   C:\Windows\inf\setupapi.ev2
svchost.exe   324   QueryStandardInformationFile   C:\Windows\inf\setupapi.ev2   SUCCESS
svchost.exe   324   CreateFileMapping   C:\Windows\inf\setupapi.ev2
svchost.exe   324   CreateFile   C:\Windows\inf\setupapi.ev3   SUCCESS
svchost.exe   324   QueryStandardInformationFile   C:\Windows\inf\setupapi.ev3
svchost.exe   324   CreateFileMapping   C:\Windows\inf\setupapi.ev3
svchost.exe   324   QueryStandardInformationFile   C:\Windows\inf\setupapi.ev3
svchost.exe   324   CreateFileMapping   C:\Windows\inf\setupapi.ev3   SUCCESS
svchost.exe   324   CreateFile   C:\Windows\System32\drivers   SUCCESS
svchost.exe   324   QueryDirectory   C:\Windows\System32\drivers\acpi.sys   SUCCESS
svchost.exe   324   QueryDirectory   C:\Windows\System32\drivers\rdpbus.sys   SUCCESS
svchost.exe   324   QueryDirectory   C:\Windows\System32\drivers\i8042prt.sys   SUCCESS
.... EVERYTHING IS OK UP TO HERE ...
svchost.exe   324   CloseFile   C:\Windows\System32\drivers   SUCCESS
svchost.exe   324   CreateFile   C:\Windows\System32   SUCCESS
svchost.exe   324   QueryDirectory   C:\Windows\System32\cncc6500.dll   NO SUCH FILE   Filter: cncc6500.dll
svchost.exe   324   QueryDirectory   C:\Windows\System32\cnci6500.dll   NO SUCH FILE   Filter: cnci6500.dll
svchost.exe   324   QueryDirectory   C:\Windows\System32\cncc6500.dll   NO SUCH FILE   Filter: cncc6500.dll
svchost.exe   324   QueryDirectory   C:\Windows\System32\cnci6500.dll   NO SUCH FILE   Filter: cnci6500.dll
... !!!!!GET CAUGHT IN AN ENDLESS LOOP!!!!!!!! (System Writer probably ends for timeout)...
Is there a way to rebuild/modify that file C:\Windows\inf\setupapi.ev3
Perhaps I can delete the catroot2 directory?

Hi,
Please check if there are number of files in Temporary ASP.NET folders under "C:\Windows\Microsoft.Net\Framework". If so, clear these files then restart the server to check the results.
In additional, you could try the steps below to troubleshoot the issue:
1. Give NETWORK SERVICE Read permissions on COM+ Event System.
a. Open the registry editor and navigate to HKLM\CurrentControlSet\Services\EventSystem.
b. Right click on the EventSystem and then select ‘Permissions’
c. Click on ‘ADD’ button and then type in ‘NETWORK SERVICE’ and give it READ permission.
d. Reboot the machine and then run the 'VSS admin list writers' to check if it shows up the 'system writer'.
2. If the step 1 doesn't work then move the contents of C:\Windows\winsxs\FileMaps to an alternate location. Then run the command 'VSS admin list writers' to check if it shows up the 'system writer'. Is so, some of those files maybe corrupted and we
need to identify them and replace the files from a healthy machine.
Regards,
Mandy
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Windows Backup - The backup application coud not start due to an internal error: You must be logged on as an administrator to perform this task. (0x8100000010).

Windows 7 users in my domain are unable to configure or change backup settings. Users are able to open Control Panel > Backup and Restore, but when they click
Change settings, they receive the error: Windows Backup - The backup application coud not start due to an internal error: You must be logged on as an administrator to perform this task. (0x8100000010).
The same error is received when executing sdclt.exe /configure at the command prompt, regardless of whether the command prompt is launched using "run as administrator".
I've done significant testing, and have been able to determine that the local administrator account is able to configure backups before the computer is joined to the domain. Once the computer is joined to the domain, the local administrator account
and domain users who are in the local administrators group are no longer able to configure backup and restore. Domain administrators are able to configure backups.
This is a new issue, which began occuring sometime in the last 2 months. 3 months ago, users were able to configure backups without issue, and those computers with backups configured are still able to run their backups and do restores; however the
settings can no longer be changed.
Clearly something in the domain is doing this, but Group Policy has not been altered, and I can find no setting that would be doing this in any case. Any help is appreciated.

Hi,
So you mean you have tried different accounts in the local Administrator group and all of them failed?
If so, please check what group the local Administrator group belongs to? Does it belong to a group with limited privileges, such as the Guests group?
Tim Quan

Exchange 2013 Window Backup failure - fails to clean up log files - error FFFFFFFC

Hello,
We currently have an Exchange 2013 - Exchange 2007 coexistence setup.
1x Windows Server 2008 R2 with Exchange 2007 CAS/HUB
1x Windows Server 2008 R2 with Exchange 2007 MBX
1x Windows Server 2008 R2 with Exchange 2013 CU 3 (all roles)
Since our current backup solution (Symantec Backup Exec 2010 R3) does not support backing up Exchange 2013 CU3 databases, we are using the builtin Windows Backup feature to backup the Exchange 2013 CU3 databases.
This has functioned for a while, until all of a sudden, the log files are not cleared anymore, causing our log disk to fill up.
Our Exchange 2013 server looks like this:
C: Windows + Exchange installation
D: Databases
E: Database Log Files
F: Archive Databases
G: Archive Database Log Files
S: Dedicated backup volume
The backup is scheduled to run every day at 21:00 hours, performing a full VSS backup of D:,E:,F: and G: to the volume S:
Windows backup log says the backup completed with exceptions, leaving the Exchange logs untouched and filling the drive.
The Windows Backup Command Line tools are NOT installed since they are not compatible with Exchange 2013.
In the eventvwr we can see the following error:
The Microsoft Exchange Replication service VSS Writer (Instance a33ec440-7f12-4c50-806b-1bc5ceaf8aad) failed with error FFFFFFFC when processing the backup completion event.
The command VSSADMIN LIST WRITERS displays the following:
Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {cf84a907-76dc-428c-90e0-c18a3f9db493}
   State: [1] Stable
   Last error: Retryable error
Restarting the Microsoft Exchange Replication (MSExchangeRepl) clears the writer error, same with a reboot, however the error comes backup after the next backup.
Any thoughts on how to resolve this issue?
Thanks.

Hello,
Here is a blog for your reference.
http://blogs.technet.com/b/timmcmic/archive/2012/03/11/exchange-and-vss-my-exchange-writer-is-in-a-failed-retryable-state.aspx
If there is any useful information after you change the logging to expert, please free let me know.
Cara Chen
TechNet Community Support

Windows Server 2012 Windows Backup failed with following error code '0x8078006B' (Windows Backup failed to create the shared protection point on the source volumes.).

The Volume Shadow Copy service initially was running under the context of System, so we thought that ‘System’ doesn’t have permissions to access network shares.
When the Volume Shadow Copy service was running under the context of System, this was the error logged:
“failed with following error code '0x8078014B' (There was a failure in creating a directory on the backup storage location.).”
Which is likely due to not having permissions to write to the network location.
This is a scheduled backup trying to write to a network location, so we changes the service to run under the context of an account that does have permissions to write to the network share.
  Then the error changed to this:
“failed with following error code '0x8078006B' (Windows Backup failed to create the shared protection point on the source volumes.).”
HRESULT 0x8078006b
DetailedHRESULT 0x8004230f
ErrorMessage %%2155348075
BackupState 12
VolumesInfo <VolumeInfo><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0"
BlockLevel="0" HasFiles="1" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0"
TotalNoOfFiles="0" Flags="1604" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="D:" OriginalAccessPath="D:" State="15" HResult="-2139619228"
DetailedHResult="0" PreviousState="0" IsCritical="0" IsIncremental="0" BlockLevel="0" HasFiles="1" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0"
FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="68" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0"
/></VolumeInfo>
We aren’t really seeing anything that gives any hint on what the issue is.
Any ideas? Thanks in advance!

We are trying to back up folders/files from 2 local drives (C: & D:), both of which have only 10% space used, and 100 GB free.
We are attempting to back the files up to a Remote Shared File (and there is 100+ GB free space out there).
  If we try another network location, we receive the exact same error.
This is Windows Server 2012, not running Hyper-V and is a physical server not a VM.
Thank you for the link.
Looking in:
Event Viewer / Application and Service Logs / Microsoft / Windows / Backup / Operational
But it doesn’t seem to give any more details:
Log Name:
Microsoft-Windows-Backup
Source:
Microsoft-Windows-Backup
Date:
7/8/2013 8:00:12 PM
Event ID:
5
Task Category: None
Level:
Error
Keywords:
User:
SYSTEM
Computer:
servername.edu
Description:
The backup operation that started at '‎2013‎-‎07‎-‎09T02:00:06.273000000Z' has failed with following error code '0x8078006B' (Windows Backup failed to create the shared protection point on the source volumes.).
Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
<EventID>5</EventID>
<Version>3</Version>
<Level>2</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x4000000000000000</Keywords>
<TimeCreated SystemTime="2013-07-09T02:00:12.872602100Z" />
<EventRecordID>30</EventRecordID>
<Correlation />
<Execution ProcessID="3028" ThreadID="3996" />
<Channel>Microsoft-Windows-Backup</Channel>
<Computer>servername.edu</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BackupTemplateID">{A421E864-A115-4288-8D12-F4878CF8A248}</Data>
<Data Name="HRESULT">0x8078006b</Data>
<Data Name="DetailedHRESULT">0x8004230f</Data>
<Data Name="ErrorMessage">%%2155348075</Data>
<Data Name="BackupState">12</Data>
<Data Name="BackupTime">2013-07-09T02:00:06.273000000Z</Data>
<Data Name="BackupTarget">\\servername\BACKUP</Data>
<Data Name="NumOfVolumes">2</Data>
<Data Name="VolumesInfo"><VolumeInfo><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="0" HasFiles="1" HasSystemState="0"
IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1604" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem
Name="D:" OriginalAccessPath="D:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="0" IsIncremental="0" BlockLevel="0" HasFiles="1" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0"
NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="68" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /></VolumeInfo></Data>
<Data Name="SourceSnapStartTime">2013-07-09T02:00:06.289250300Z</Data>
<Data Name="SourceSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="PrepareBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="PrepareBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="BackupWriteStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="BackupWriteEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="TargetSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="TargetSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="DVDFormatStartTime"><TimesList></TimesList></Data>
<Data Name="DVDFormatEndTime"><TimesList></TimesList></Data>
<Data Name="MediaVerifyStartTime"><TimesList></TimesList></Data>
<Data Name="MediaVerifyEndTime"><TimesList></TimesList></Data>
<Data Name="BackupPreviousState">2</Data>
<Data Name="ComponentStatus"><ComponentStatus></ComponentStatus></Data>
<Data Name="ComponentInfo"><ComponentInfo></ComponentInfo></Data>
<Data Name="SSBEnumerateStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBEnumerateEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBVhdCreationStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBVhdCreationEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBBackupStartTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SSBBackupEndTime">1601-01-01T00:00:00.000000000Z</Data>
<Data Name="SystemStateBackup"><SystemState IsPresent="0" HResult="0" DetailedHResult="0" /></Data>
<Data Name="BMR"><BMR IsPresent="0" HResult="0" DetailedHResult="0" /></Data>
<Data Name="VssFullBackup">false</Data>
<Data Name="UserInputBMR">false</Data>
<Data Name="UserInputSSB">false</Data>
<Data Name="BackupSuccessLogPath">
</Data>
<Data Name="BackupFailureLogPath">
</Data>
<Data Name="EnumerateBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="EnumerateBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="PruneBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="PruneBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
<Data Name="BackupFlags">0x9</Data>
<Data Name="ComponentInfoSummary"><ComponentInfoSummary ComponentInfoArrayPresent="1" TotalComponents="0" SucceededComponents="0" /></Data>
</EventData>
</Event>

Windows Server 2008 R2 Windows Server Backup error 'Volumes larger than 2088958 megabytes cannot be protected'

Backing up 41.4 GB on 930 GB internal drive to a NAS with 5.1 MB used on 929 GB drive.

Hi,
Please try to backup a small file the NAS to see if the issue still exist. In the meantime, try to see if you can backup the 41.4 GB on 930 GB internal drive to a local position.
You could refer to the link below to see if the sector size of the NAS is larger than 512B that could cause the issue.
Windows backup “Volumes larger than” error
http://superuser.com/questions/446449/windows-backup-volumes-larger-than-error
Regards,
Mandy
We
are trying to better understand customer views on social support experience, so your participation in this
interview project would be greatly appreciated if you have time.
Thanks for helping make community forums a great place.

Windows 7 backup program missing - backup error 0x80070424

hi guys
pc is win 7 pro with 80gb left on HD
real tough one here which i can't find an answer for or the answers i've found do not work. in the control panel - backup and restore - there is nothing but a blank page (it was working two weeks ago). i do not have an option to backup. the message i get
is
"the backup application could not start due to an internal error. the specified service does not exist as an installed serveice (0x80070424)"
i have tried some fixes but none work. the reg file
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\wbengine
exists and as far as i can figure out is correct. i have also replaced it with a new reg entry which i downloaded as a fix for the 0x80070424 problem. windows backup service file is not listed in services. also i have updaterd windows in the last two
days which i think accounts for why i only have two restore points - none of which are any good (why would an update delete restore points especailly when i have 80gb ledft on HD?). no i do not have system mechanic installed which has been causing this problem.
i am using windows 7 manager which does have a "1 click cleaner" option which i ran two days ago (did this cause the problem?). i have also ran the win 7 dvd in repair mode with no success.
i do not want to do a full install or even a 'in place upgrade' if i can help it.
anybody any ideas? if not will it 'damage' my machine if i do not run windows backups? i am backing up all my own files but i do this manually
any help would be really appreciated.
thanks in advance

well i've answered my own question.
so i have a program called windows 7 manager by yamicsoft. there is a function in this program called 'repair all system components'. i thought i'd run it on the slight off chance it would fix my problem and surprisingly it did. so if you have the problem
i did then try running the program above. first thing i did is then do a restore point. however i'm still puzzled why a windows update would delete all my previous restore points?
hope this helps someone

Windows Server 2k8 Backup Errors

Running WS2k8 x64 RTM. Running IIS, Sharepoint, SQL 2005 and WMS roles. When I first setup the server, the Backup utility ran fine using either form of VSS. Now when I run Windows Backup it abends with a fatal error.
The Windows logs reports:
Log Name:      Application
Source:        Application Error
Date:          3/22/2008 5:32:53 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      WS8-1.mydomain.com
Description:
Faulting application wbengine.exe, version 6.0.6001.18000, time stamp 0x479191b2, faulting module wbengine.exe, version 6.0.6001.18000, time stamp 0x479191b2, exception code 0xc0000005, fault offset 0x0000000000029ad7, process id 0xe88, application start time 0x01c88c7d54508b64.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2008-03-23T00:32:53.000Z" />
    <EventRecordID>8704</EventRecordID>
    <Channel>Application</Channel>
    <Computer>WS8-1.mydomain.com</Computer>
    <Security />
</System>
<EventData>
    <Data>wbengine.exe</Data>
    <Data>6.0.6001.18000</Data>
    <Data>479191b2</Data>
    <Data>wbengine.exe</Data>
    <Data>6.0.6001.18000</Data>
    <Data>479191b2</Data>
    <Data>c0000005</Data>
    <Data>0000000000029ad7</Data>
    <Data>e88</Data>
    <Data>01c88c7d54508b64</Data>
</EventData>
</Event>
I have tried researching the error with no luck. I haven't found any other log file with additional detail.
At times running Backup after a reboot works. Otherwise I have to uninstall the feature, reboot, and reinstall the backup feature to make things work.
Any thoughts as to that the root cause may be will be appreciated.
Peter

Hi,
The error message indicates this is in regard to Block Level Backup Engine service(wbengine.exe).This service comes into use when you use the Vista Backup and Restore Center to perform a Complete PC Backup.
Additionally, the error code '0xC0000005' is mainly generated by an illegal "memory access violation". This can be caused from a faulty RAM, such as an incorrect/corrupt device driver, third-party software, anti-malware software and so on. So this issue is associated with the current system state.
I suspect due to some drivers or third-party software, when Backup Engine server is running, this error occurred. However, after rebooting the system, the system state is changed and the factors that lead to this error was removed , so Block Level Backup Engine service works well.
I hope this helps.
Best wishes
Morgan Che

Backup Error 0x80080005 Server Failure on Windows 7 Where is the backup catalog to delete?

I also have the Backup Error 0x80080005 Server Failure on Windows 7.
I changed all of the owner to me on all the System Volume Information files but where do I find the backup catalog to delete?
Thank you,
WhiteFox42
Kimberly D. White-Fox

Hi,
You could runt the command %windir%\system32\sdclt.exe /DELETECATALOGANDKICKOFFNEW to delete the catalog. For more detailed information, please see:
How Do I Reset/Wipe Windows 7 Backup catalog remotely?
https://social.technet.microsoft.com/Forums/windowsserver/en-US/30b0857c-3a08-4575-9625-311f967dfa14/how-do-i-resetwipe-windows-7-backup-catalog-remotely?forum=windowsbackup
If the backup error is occurred on Windows 7, this is Windows Server forum, I could suggest you ask for help from Windows 7 forum for better and accurate answer.
https://social.technet.microsoft.com/Forums/en-US/home?forum=w7itproinstall
Best Regards,
Mandy
Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]

Windows 7 Backup Error 0x800703ee

I have a Satellite A505-S69803 laptop running Window 7 Home Premium 64-Bit. The windows backup had been set on a schedule and until a couple of weeks ago worked find. But now when I try to backup files it keeps getting error code 0x800703EE. It runs about 46 percent of the backup after taking about 3 hours then stops running and gives the message, "The volume for a file has been externally altered such that the opened file is no longer valid" & error code: 0x800703ee/event ID:4104/locale ID:1033. What does this mean? How do I fix it?
                                                                                                                          Thanks,
                                                                                                                                 DD

Satellite A505-S69803
I assume you are backing up to an external hard drive. Run chkdsk /r on that drive.
   Run Check Disk from a Command Line to Check for and fix Disk Errors
..after taking about 3 hours
Did it take less time when the backup ran properly?
-Jerry

Windows 7 Backup Error 0x8078002A

I upgraded my main computer to Windows 7 Home Premium which has a C drive (500 GB) and a Raid 5 SATA array (2.7 TB) on drive D:. I tried to backup the install as an image on the D: drive and I get the following error code 0x8078002A and a comment about an I/O error and one of the backup files could not be created.
I plugged in a USB external hard drive in and it works.
This computer is part of a gigabit switched home network (the main file server), so I tried to back up one of the home computers (running W7 Professional) through the network onto a shared folder on drive D: and I get the same error. The backup gets 27% of the way through on both computers and then fails.
I have updated the Raid driver (I had to as part of the W7 install).
Any ideas or solutions on this one?
Secondly, can I copy the backup off the USB drive onto the D: drive and have a reliable backup, or will that corrupt the backup?
Thanks for your help

Hello,
Identical experience.
I don't know if this is relevant but some external drives & Windows 7 x64 SP1 backup don't seem to work well together:
cf:
https://social.technet.microsoft.com/wiki/contents/articles/1780.windows-small-business-server-external-backup-drives-compatibility-list.aspx?PageIndex=9 which makes a list of other "failing" external drives with MS Windows products.
I use also an 'old' Iomega "Prestige" 1TB model LPHD-UP3 connected by USB3 to fast recent (end 2011) laptop with W7 SP1 x64 with all KBs (this Vaio laptop works like a dream).
Windows BU failed three times (I tried with & without external HD cache). So this looks like a lack lustre "Prestige" solution.
Yesterday, I just saved 100 GB of data from Laptop to this external drive (explorer copy/paste) and it went fine (64MB/s average throughput). I looked at the characterisics of this external drive with HD Tune Pro (smart etc.) and HD drive seemed OK.
Chckdsk /f /x ran on it with no problem found.
So, one would tend to infer that the internal drive in this external box is probably OK.
However, Iomega "added value" between the hard drive & my laptop (I mean the hardware component + Iomega software to run the usb3 to sata III interface) may be a technical disaster (product ref p/n 31922900 s/n GSAB136901) in this specific instance,
as I am not the only one who suffers damages due perhaps to this non-working product as a Windows backup external solution.
I have also a similar Raidsonic ICY Box ib-273stu3-b external HD enclosure but I have lent it to a kid to restore his clugged & corrupted W7 OS on his laptop this week at his boarding school so I will try it next week with WS BU to circumvent
the issue. I know it works well with AHTI but I don't remember with WS BU. NB: I am not an immoderate fan of AHTI. It let me down at restore time twice on a complex config and I could recover thanks to another WS BU file ("belts & braces"
practice). However, here, I just mention it worked.
I have also another similar but heavier multi-purposes Icy Box IB-120CL-U3 that I could use for tests but I have to change desk & room and I feel lazy today. Next week hopefully.
After the first failure yesterday, I used Acronis True Image Home also for same OS full image to the network NAS. It took 2 hours last night on a 100 Mb/s ethernet connection for 60GB but at least it finished OK and this machine is protected if its
HD crashes (all user data is saved separately on the fly (real time) with Goodsync to a NAS in RAID1 + 6 periodic AHTI incremental images for "belt & braces").
As I am pig headed, I tried WS Backup again twice today. Same failures so I am satisfied the behaviour of this set is consistent!
I post error events logs & screen capture picture in appendix, hoping more knowledgeable people can do something with it or learn from the incident for themselves.
Ideas to solve welcomed.
Needless to repeat that Back-Ups can be CRITICAL for all of us, so failures to BU or to Restore are not be looked at lightly.
acontrario
Brussels, BE, EU
Appendices:
Log Name:      Microsoft-Windows-Backup
Source:        Microsoft-Windows-Backup
Date:          27/02/2014 17:42:23
Event ID:      5
Task Category: None
Level:         Error
Keywords:
User:          SYSTEM
Computer:      Laptop-de-xxxx
Description:
The backup operation that started at '‎2014‎-‎02‎-‎27T16:25:17.921573800Z' has failed with following error code '2155348010'. Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
    <EventID>5</EventID>
    <Version>2</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x4000000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-27T16:42:23.985691100Z" />
    <EventRecordID>71</EventRecordID>
    <Correlation />
    <Execution ProcessID="13756" ThreadID="11792" />
    <Channel>Microsoft-Windows-Backup</Channel>
    <Computer>Laptop-de-Paul</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="BackupTemplateID">{6488AEC0-E6AE-4582-A789-FD620EF1DD28}</Data>
    <Data Name="HRESULT">2155348010</Data>
    <Data Name="BackupState">12</Data>
    <Data Name="BackupTarget">J:</Data>
    <Data Name="NumOfVolumes">3</Data>
    <Data Name="BackupTime">2014-02-27T16:25:17.921573800Z</Data>
    <Data Name="HRESULT2">2155348010</Data>
    <Data Name="VolumesInfo"><VolumeInfo><VolumeInfoItem Name="H:" OriginalAccessPath="H:" State="12" HResult="-2139619286" DetailedHResult="-2147023779" PreviousState="9" IsCritical="1" IsIncremental="0" BlockLevel="1"
HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="522" BackupTypeDetermined="1" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0"
/><VolumeInfoItem Name="C:" OriginalAccessPath="C:" State="15" HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0"
FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0" TotalNoOfFiles="0" Flags="1544" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /><VolumeInfoItem Name="Recovery" OriginalAccessPath="" State="15"
HResult="-2139619228" DetailedHResult="0" PreviousState="0" IsCritical="1" IsIncremental="0" BlockLevel="1" HasFiles="0" HasSystemState="0" IsCompacted="0" IsPruned="0" IsRecreateVhd="0" FullBackupReason="0" DataTransferred="0" NumUnreadableBytes="0" TotalSize="0"
TotalNoOfFiles="0" Flags="520" BackupTypeDetermined="0" SSBTotalNoOfFiles="0" SSBTotalSizeOnDisk="0" /></VolumeInfo></Data>
    <Data Name="DetailedHRESULT">2147943517</Data>
    <Data Name="SourceSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SourceSnapEndTime">2014-02-27T16:42:23.439690200Z</Data>
    <Data Name="PrepareBackupStartTime"><TimesList><Time Time="2014-02-27T16:42:23.907Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
    <Data Name="PrepareBackupEndTime"><TimesList><Time Time="2014-02-27T16:42:23.938Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
    <Data Name="BackupWriteStartTime"><TimesList><Time Time="2014-02-27T16:42:23.954Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
    <Data Name="BackupWriteEndTime"><TimesList><Time Time="2014-02-27T16:42:23.970Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
    <Data Name="TargetSnapStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="TargetSnapEndTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="DVDFormatStartTime"><TimesList></TimesList></Data>
    <Data Name="DVDFormatEndTime"><TimesList></TimesList></Data>
    <Data Name="MediaVerifyStartTime"><TimesList></TimesList></Data>
    <Data Name="MediaVerifyEndTime"><TimesList></TimesList></Data>
    <Data Name="BackupPreviousState">9</Data>
    <Data Name="ComponentStatus"><ComponentStatus></ComponentStatus></Data>
    <Data Name="SSBEnumerateStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBEnumerateEndTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBVhdCreationStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBVhdCreationEndTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBBackupStartTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SSBBackupEndTime">1601-01-01T00:00:00.000000000Z</Data>
    <Data Name="SystemStateBackup"><SystemState IsPresent="0" HResult="0" DetailedHResult="0" /></Data>
    <Data Name="BMR">true</Data>
    <Data Name="VssFullBackup">true</Data>
    <Data Name="UserInputBMR">false</Data>
    <Data Name="UserInputSSB">false</Data>
    <Data Name="BackupSuccessLogPath">
    </Data>
    <Data Name="BackupFailureLogPath">
    </Data>
    <Data Name="EnumerateBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
    <Data Name="EnumerateBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
    <Data Name="PruneBackupStartTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
    <Data Name="PruneBackupEndTime"><TimesList><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /><Time Time="1601-01-01T00:00:00.000Z" /></TimesList></Data>
</EventData>
</Event>
Log Name:      Application
Source:        Microsoft-Windows-Backup
Date:          27/02/2014 17:42:23
Event ID:      517
Task Category: None
Level:         Error
Keywords:
User:          SYSTEM
Computer:      Laptop-de-xxxx
Description:
The backup operation that started at '‎2014‎-‎02‎-‎27T16:25:17.921573800Z' has failed with following error code '2155348010' (One of the backup files could not be created.). Please review the event details for a solution, and then rerun the backup operation
once the issue is resolved.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Microsoft-Windows-Backup" Guid="{1DB28F2E-8F80-4027-8C5A-A11F7F10F62D}" />
    <EventID>517</EventID>
    <Version>0</Version>
    <Level>2</Level>
    <Task>0</Task>
    <Opcode>0</Opcode>
    <Keywords>0x8000000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-27T16:42:23.985691100Z" />
    <EventRecordID>62502</EventRecordID>
    <Correlation />
    <Execution ProcessID="13756" ThreadID="11792" />
    <Channel>Application</Channel>
    <Computer>Laptop-de-xxxx</Computer>
    <Security UserID="S-1-5-18" />
</System>
<EventData>
    <Data Name="BackupTime">2014-02-27T16:25:17.921573800Z</Data>
    <Data Name="ErrorCode">2155348010</Data>
    <Data Name="ErrorMessage">%%2155348010</Data>
</EventData>
</Event>
Log Name:      Application
Source:        Windows Backup
Date:          27/02/2014 17:42:31
Event ID:      4104
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Laptop-de-xxxx
Description:
The backup was not successful. The error is: One of the backup files could not be created. (0x8078002A).
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
    <Provider Name="Windows Backup" />
    <EventID Qualifiers="0">4104</EventID>
    <Level>2</Level>
    <Task>0</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-02-27T16:42:31.000000000Z" />
    <EventRecordID>62503</EventRecordID>
    <Channel>Application</Channel>
    <Computer>Laptop-de-xxxx</Computer>
    <Security />
</System>
<EventData>
    <Data>One of the backup files could not be created. (0x8078002A)</Data>
    <Binary>2A007880E30500003F0900005B090000420ED1665C2BEE174B64529CB14610EA71000000</Binary>
</EventData>
</Event>

Windows 7 backup error 0x81000037

Try to do backup on Windows 7 machine to network share on SBS2008.
Was working fine.
Now, recieve this error emssage
"The backup was not successful. The error is: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up. Please check in the event logs for any relevant errors. (0x81000037)."
Looked in event viewer and found this:
"The backup operation that started at '‎2010‎-‎12‎-‎31T03:02:24.245000000Z' has failed with following error code '2155347999' (Windows Backup cannot find the shared protection point.). Please review the event details for a solution,
and then rerun the backup operation once the issue is resolved."
Please advise how to solve?

See the following troubleshooter:
http://support.microsoft.com/kb/973455:
Error code 0x81000037 If the reparse point points to a location that contains any compressed file format (multimedia files, .zip files, and so on), you receive an error message that resembles the following:
0x81000037: Windows Backup failed while trying to read from the shadow copy on one of the volumes being backed up
To work around this problem, remove this reparse point from the library, and then run the backup wizard again. To back up content for this reparse point, select the absolute path of this location from the Windows Backup configuration user interface.
Note: This error may also occur if Microsoft Forefront Client Security reports
a file as malware, and this file will be included in backups by Windows Backup. In this case, use Forefront Client Security to remove malware from your computer.
Hope this helps.

Windows Backup still failing with 0x81000032 error

I have been trying for days to fix this problem. Tried all suggested fixes, I have 40GB free on both the disks I want to backup (of sizes 200GB and 362GB), I am trying to backup to a 2TB usb disk with 766GB free. All disks are NTFS, I have changed drive
letters and names of backup disk and computers data partition.
Ran "chkdsk /f" which required a reboot, ran "sfc /scannow".
I have zipped and uploaded recent Errors.evtx to a zipped file (fail.zip) although I have omitted 4 events, which were user profile service warnings which said " 1 user registry handles leaked from \Registry\User" ...ect I omitted these as I was
worried there may have been sensitive info in them. backup has worked fine until a couple weeks ago when this happened.
https://www.dropbox.com/sh/l1d1txpl19aq9yy/AACdRVCylOmTCnpOpAjmKdRGa Thanks, Harry
mountain climber

Hi,
The error information is:
Windows Backup skipped backing up system image because one of the critical volumes cannot be included
for backup. Check that volume is online and is formatted NTFS. (0x81000032)
Typically, critical volumes include the boot volume and the system volume. Let’s check the following
path to find the target volume:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\WindowsBackup\Status
And collect Windows Backup log in following path:
%windir%\Logs\WindowsBackup
Alex Zhao
TechNet Community Support

Error vss writers exchange 2010 windows backup

I have this error, when running windows backup on server with exchange 2010:
Writer name: 'Microsoft Exchange Writer'
   Writer Id: {76fe1ac4-15f7-4bcd-987e-8e1acb462fb7}
   Writer Instance Id: {400de426-a419-459f-a953-91026051bf91}
   State: [8] Failed
   Last error: Retryable error
I've rebooted the server several times, but without success.
Does anyone have any idea?
Thank you
Cristiano Ianiri

Hi,
Do you have any running AV software? If there is, please set the AV Exclusion on database file or disable AV temporarily.
From the description, you have restarted server several times. It didn't work. To narrow down the issue, could you please restart the Microsoft Exchange Information Store service again on the server where you did backup at your convenience?
After that, please run the VSSadmin list writers command to determine whether the writer state returns to a stable state.
Besides, please check the database that you want to backup to see if it is in healthy state. You can use the get-mailboxdatabasecopystatus cmdlet to check this.
If you have checked steps above, please increase the diagnostic logging level for the Exchange Writer and check if there is any clues.
Best regards,
Belinda
Belinda Ma
TechNet Community Support

Windows 7 Backup Error

Similar Messages

Maybe you are looking for